El cliente no dejó un comentario.CHARLES J.
Customer Reviews for Riverside Jet Fuel
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.alden clark D.
El cliente no dejó un comentario.ALBERT B.
Didn't have the trailer we reserved but provided a replacement trailer. He was awesomeangela M.
El cliente no dejó un comentario.JAMES R.
A better sign . Where to rent , because it's rent from a fueling station and can't really tell where the rental office is . Personal are nice and clean and helpful .carlos O.
El cliente no dejó un comentario.qingjing B.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.CHANDLER U.
Only negative aspect will be not having an appliance dolly available.Steven S.
El cliente no dejó un comentario.Nora B.
El cliente no dejó un comentario.Kendell J.
This location was fast and efficient. The staff was friendly and courteous.EDWARD C.
Angel was awesome!Yu Y.
El cliente no dejó un comentario.Sean M.
My return was expedited and without troubles.Tony S.
El cliente no dejó un comentario.RIKKI R.
The gas and the mileage were recorded incorrectly on the paperwork. I was told that I would be given 1/4 tank of gas credit and the milage would be corrected. This did not occur on the other end even after I called them and asked for an updated correct invoice.Willoams C.
The manager I believe it was Jerry, was very helpful and kind and his associate was very friendly.Jesse B.
El cliente no dejó un comentario.Sylwia P.
The gas station is not a Shell station anymore. This should be updated to its current gas station name. Overall was great and easy to turn in. Everyone was helpful.MARYANN A.
There could be better signage from the street view, but overall we had a quick, friendly experience. The truck was even ready to take earlier than my appointment & I got a larger size for the same price as they must not have had the size I had requested.Katherine S.
El cliente no dejó un comentario.Sheng Z.
El cliente no dejó un comentario.Matthew L.
It was close and convenient for us. When our truck broke down, they had the right size in stock for us to continue on with our day with only a minor delay. All other companies were out of the size we needed. We usually don't use Uhaul because it is expensive (we are a trucking company and travel all over southern California, Nevada and Arizona). The miles price is not worth it. But for this short trip it worked out okay.Carlos T.
El cliente no dejó un comentario.ANESIAKA H.
Store person needs to know more about where to drop off the key. Because no drop box on the outside of the store.Anesiaka H.
El cliente no dejó un comentario.Carl H.
El cliente no dejó un comentario.Elizabeth M.
the convenience of dropping the truck to a location that is less than 10 min from my home is just perfect and the guy who help me very professional and did everything very fast with the drop off process, i love it and definitely a did recommend to my friends at work.Margarita G.
Good servicevidal D.
The young men in Riverside CA and in Seattle WA were very polite and helpful. Wonderful service. He really helped me and was forthcoming with the cost.CHERYL J.
El cliente no dejó un comentario.Prakash A.
El cliente no dejó un comentario.Tury P.
The rep- was very helpful and friendly He made you feel like he was ready to help with any problem.GENE B.
El cliente no dejó un comentario.RODOLFO A.
El cliente no dejó un comentario.RICARDO S.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.SAMYLANIE G.
El cliente no dejó un comentario.Eric H.
El cliente no dejó un comentario.Johnathan H.
El cliente no dejó un comentario.MICHELLE D.
El cliente no dejó un comentario.Susan F.
Very nice, thank you.Darwin H.
Pricing and with the return it should be a some cash back for using the service.DANNY G.
El cliente no dejó un comentario.Kristopher M.
We had a great experienceRAUL C.
The gentleman there was rude, not emphatic being I had to drive over 20 min because the equipment was not at preferred location. Pre-check-in did not expedite rental; it was actually a waste of time.Janice W.
Carla cheated me with truck insurance coverage $56. Bad womanKAREN L.
Outstanding customer service!Rosalee L.
El cliente no dejó un comentario.Michael C.
Have the clerk work on there attitude. Other than having to deal with their rudeness everything else was good.Ricardo F.
Both gentleman were amazing and very welcoming. Made getting a motorcycle for my better half easy and safe.Melissa B.
El cliente no dejó un comentario.ALFREDO E.
Clean properly for next customer. I was charged a cleaning fee by the drop location after I cleaned the cab to better condition I received it . Just ridiculous that I can be charged for someone else's mistake and there is nothing I can do about thatChristina C.
El cliente no dejó un comentario.Tenisia U.
El cliente no dejó un comentario.SOPHIA NOVA C.
Reserved a truck and trailer a day prior and was told both truck and trailer were in one location. When I arrived I was told I had to drive to another place to pick up the truck , another location for the trailer hitch, and another place for the trailer. Even though it was short notice for a rental inquiry please specify if all equipment is in one place so me or future customers can call around other locations . I don't think I should have to drive to extra cities looking for equipment when you have employees that can make sure that's all taken care of before pick up. That would make the customer experience much smoother.TARLETON E.
El cliente no dejó un comentario.James E.
El cliente no dejó un comentario.Cesar H.
The only answer to my questions was always, you'll have to call UHaul. I wanted a credit for turning the truck in two days early, and I wanted a printed receipt for my total charges. The one I received showed all $0.00 for total charges. For a one way drop off $900 seemed (Seattle to Riverside Ca) very high priced. "If" you call me I can provide details 206 619 6440.David W.
The staff was great but I had to wait around well after my reservation time for someone to bring a truck back. So now I'm renting a truck that hasnt and wont be properly cleaned and inspected or even wiped down in the midst of a pandemic, and to add insult to injury the steering column sticks every time you try to start the car so it took an extra 5 min every stop just to get the truck cranked back up. I spoke with the manager of this location who stated that corporate knows of the issue with the truck but wont fix it and wont stop them from renting it out. Shame on you all for the lack of concern for the paying customers who keep your paychecks coming in weeklyAmanda D.
El cliente no dejó un comentario.Jesus G.
El cliente no dejó un comentario.Guadalupe A.
Is too expensiveFILIBERTO C.
El cliente no dejó un comentario.Oscar S.
I booked a reservation for contactless pick up at 5pm and was unable to check in online, then told by Uhaul the location did not set up our truck, then went into the location and were told they close at 5pm and we have to check in online. It created a very large fiasco which took several phone calls to Uhaul until the person at this location finally helped up. I will never rent from this location again, and after exclusively using UHaul for all of our moves in the last 20 years because that is what I remember my family always used in all of our moves when I was a child, I have doubts that I will use UHaul in the future.Jason M.
El cliente no dejó un comentario.Patrick R.
El cliente no dejó un comentario.Michael Z.
Horrible customer service!Peter B.
El cliente no dejó un comentario.Julio R.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.TENISE C.
Your crew and availability was GREAT. T. YBernie H.
El cliente no dejó un comentario.Andrea D.
El cliente no dejó un comentario.Lucia G.
El cliente no dejó un comentario.Eva C.
El cliente no dejó un comentario.steven L.
more cup holders in truckgary L.
Had never been to this location and they were awesome! Just became my new favorite place for rentals and propane.JEFFREY F.
Great location, excellent services, friendly staff.Michael M.
Everything was good no complaintsSantiago D.
It's a hidden location so one has to really look for it but that was the only minor fling.Cristian P.
El cliente no dejó un comentario.WILLIAM N.
A man at the gas station which is the uhaul office was verbally agressive an offensive an was not even the Individual who was not even the person checking my I do for rental he just totally butted in an got annoying , he was obnoxious. He brings your company a bad name . I received a private call at 4am this morning from a private number an I wouldn't be surprised if it was him . He is just that obnoxious . I will be calling my phone company to block private Incoming calls moving forward. I had a terrible experience due to this man.Lana C.
If there was a way to better streamline the online system checking process that would make it faster. I had several issues with the system not able to send me a text in order to get started and uploading my drivers license did not work well for me.Timothy H.
El cliente no dejó un comentario.Yang K.
El cliente no dejó un comentario.Roy T.
The employees had great customer service.markeisha B.
Jerry was INCREDIBLY friendly and kind. He was on top of everything we needed to. The location looks sketchy but was definitely clean and organized. The back lot was SUPER bumpy and needs to be evened out.Morgan H.
very happyLouis M.
El cliente no dejó un comentario.shileatha H.
El cliente no dejó un comentario.JEFF W.
El cliente no dejó un comentario.Jerry G.
The owner was a complete asshole! Treated me like I was a huge inconvenience to him, continued on a phone call for 15 min while he took on customer after customer, while I waited. I came in to drop off the motorcycle trailer that I rented the day before. He proceeded to ask me why I was dropping it off early which was none of his goddamn business! I was done with it and wanted to return it. I am a structural steel contractor, also a union ironworker local 433. I'm instructing everyone I know from now on as a consumer to never again utilize your facilities or services because of the lack of respect and professionalism you negate to supply to the franchise owner at this location. Customer service is # 1. This guy is such an asshole. 45 min to drop off a trailer that I had to physically move by hand.THOMAS G.
All goodDeVaughn S.
Customer service was good but the truck I got stalled 3 times in the parking lot hooking up a trailer then it stalled once during our trip in the middle of the desert between California and ArizonaJeffrey P.
Rude staff, bragging about pulling gums on people to each other, and tackling shoplifters while filling out my order pickup. Then as I'm pulling out, trailer wheel is locked up. Staff just watched it happen, I backed up truck, then unfreed it. Without help from them. And they still let me take defective trailer. If I didn't have priority obigations I wouldn't have taken trailer. Not interested in coming back to this location, or recommending it to anyone.Jacob Z.
El cliente no dejó un comentario.Scott L.
El cliente no dejó un comentario.Raymond F.