Comentarios de los clientes para Riverside Food & Fuel

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Riverside Food & Fuel

Clasificación general:

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Linda N.
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Both women who helped me were friendly and capable. This was the easiest pick up and return I've ever done.

Tom E.
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El cliente no dejó un comentario.

Wesley B.
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Excellent costumer service !

Cindy E.
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El cliente no dejó un comentario.

Brock C.
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Have more car trailors

JOSEPH PAUL S.
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El cliente no dejó un comentario.

Robert E.
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El cliente no dejó un comentario.

bret K.
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N/A

Brent H.
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El cliente no dejó un comentario.

Jeff C.
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El cliente no dejó un comentario.

WESLEY KENNETH W.
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wep page for do it yourself phone app sucks. Instructions do not match site pages. Dropoff location employees noy wearing masks.

Pam H.
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Ac did not work and it was horrible driving with hot air blowing all the way. For the price, should have had ac. No discount either!

Bret K.
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El cliente no dejó un comentario.

Ryan B.
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Staff were extremely friendly and helpful.

CLAUDE G.
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was only outside didn't see inside facility

Gene E.
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The 2 trucks were dirty, windows were very dirty. The inside of the boxes were also dirty. It's pretty bad when you spend that much money for a rental and you have to clean it before you use it. It also took forever to do the paperwork even though the paperwork was done on line as a pre check in.

Jason K.
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Fast return

Jason K.
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Fast return service

April V.
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The U Haul truck developed a flat tire while parked at the home we were leaving. It took several phone calls to U Haul and more than four hours for the tire replacement to arrive.

Bernard F.
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Several issues with the rental location. 1. They did not give me a copy of the contract. When I asked they said I didn't need it. 2. The guy hooking up the trailer had no clue what he was doing. He couldn't figure out how to get the hitch on the ball, he didn't cross the chains when attaching them, and he didn't know how to lock the chains. I had to show him how. 3. They had the wrong destination on the contract I didn't get. I told them Entiat Washington, but when I tried to drop off the trailer in Entiat, the self drop off page said it was expected in Libby Montana.

Ron C.
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Imagine my surprise when i returned the unit,, The add said &19.95 for a day rental. well the invoice was more than the ad. that invoice was $10.00 more that the ad. When I returned the vehicle with a lowly 38 miles, clean and 20 bucks to fill the tank I get hit with $85.0 still owed... add the 20 bucks to fill the tank this $ 19.95 fee ends up costing me 100 bucks to move one load 38 mile This is like a slap in the face. I have used U Haul multiple times in my life which had me move 14 times before graduating high school. Add 8 more U-haul moves since then at the age of 65. The use of U haul is no longer in my go to bin. I really find it hard to justify charging that fee. if you ask me or any of my friends my many friends this fee was not in he history of anyones that this company shall have trouble surviving It is is just plain ugly greed

alex B.
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First off it took over four hours to make sure I would have equipment for our big move. I had to call UHUAL locations to physically verify that the equipment was on site. 800 UHUAL customer service on Friday 19, 2020 dropped phone call and didn't call back at all. Was very rude. At the actual location, a lady didn't know what she was doing when renting UHUAL 20' truck with a tow dolly. She didn't go over any policies for truck, didn't offer insurance,didn't offer to inspect trcuk with us. I had to take pictures before we left. Tow Dolly wasn't properly attached to truck and had to tighten. The truck smelled and wasn't clean. We also had to drive over 60 miles round trip out of our way to pick up truck and tow dolly. And then had to drive another 20 minutes to pick up second dolly when it all could have been at same location for both of my reservations. Uhaul made our moving experience terrible. I would never recommend Uhual to any person moving and personally will never use them again! I want a partial refund. It is also not my responsibility as a "CUSTOMER" to move UHUAL equipment around to different locations. We Requested both reservations to be dropped off at same location, and it somehow changed during our trip. Becky customer service manager was the only help and non-rude employee. She deserves recognition for trying to resolve UHUAL issues. 800 number is annoying to have to wait for hours to get an issues resolved.

dennis S.
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El cliente no dejó un comentario.

Catherine E.
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El cliente no dejó un comentario.

Victoria V.
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Rivetside was perfect. They were fast, friendly Couldnt be better.

patrick M.
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El cliente no dejó un comentario.

Casey M.
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El cliente no dejó un comentario.

Carol A.
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El cliente no dejó un comentario.

Eric R.
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El cliente no dejó un comentario.

Ross H.
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El cliente no dejó un comentario.

ROB F.
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El cliente no dejó un comentario.

missy F.
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The girl was so ditzy she couldn't even find my rental in the system when I called. Along with trying to do that she was taking care of convenience store customers and carrying on personal conversations while I sat on the phone waiting for her to finish. This was to check up on our rental as no one called us to verify it, as we were told would happen. Picking up the trailer was just as bad. Same girl. Couldn't find our reservation had to spell our last name more times than we needed. She was preoccupied with other customers. It took almost 45 minutes to get the trailer. Never renting from thus location again.

Michael E.
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Great customer service

Edward M.
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El cliente no dejó un comentario.

Jennifer M.
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El cliente no dejó un comentario.

Adam H.
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Inside of cargo hold was dirty when picking up, smelled of auto grease and empty drink cans were found in cab area A clean cargo area would've been better Mileage on truck was off as well and they didn't successfully change it but luckily drop off location saw the attempt and was able to help us

Jason T.
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El cliente no dejó un comentario.

Stephen C.
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El cliente no dejó un comentario.

Betty W.
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The truck was delivered to the Riverside location late and was not clean. The truck ran really well and was easy to handle , so we would use U-haul again.

Adam H.
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El cliente no dejó un comentario.

Douglas S.
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El cliente no dejó un comentario.

ANDREA H.
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El cliente no dejó un comentario.

Kevin J.
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Couldn't figure out why we weren't getting our credit back. Over a week later it was discovered that they never checked the truck back in therefore U-Haul thought we still had possession. This location is very unprofessional. This was supposed to be our original pick up location as well and when we got there to pick up the truck it was suggested that we pick it up at a different location because it would save us money. It actually cost us more money to do it the way that they told us too. This was supposed to be our original pick up location as well and when we got there to pick up the truck it was suggested that we pick it up at a different location because it would save us money. It actually cost us more money to do it the way that they told us too. I am very grateful for the woman who helped us get it figured out

precious L.
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El cliente no dejó un comentario.

Josh L.
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I was overcharged mileage and refused a refund for the difference. Charged for 100 miles an went 49. Planned on 2 trips and only are one. I say I was almost dead on. That's $50 because of someone else's mistake?

KARL J.
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El cliente no dejó un comentario.

Gregory B.
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To turn in vehicles and trailers, I guess it's fine. It's an unmanned field with UHaul stuff dropped off there. I like how I can just drive there, drop the trailer, take a picture of it and go! I have no idea how it would be to rent vehicles from.

Theodore B.
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Very friendly staff, awesome service.

Larry H.
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Everything and the local region manager was an arrogant unappreciative jerk. His boss Mandy or Matty (can't remember was great).

Shayne M.
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El cliente no dejó un comentario.

Audrey B.
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El cliente no dejó un comentario.

Matthew K.
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El cliente no dejó un comentario.

Nancy H.
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El cliente no dejó un comentario.

Nathan T.
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Pleasant and helpful in every way. Wouldnt change a thing.

Daniel H.
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Customer service was poor. My moving blankets were not ready when I picked the trailer up and they couldn't figure out if I had paid for the rental when I returned it. I spent at least an extra half hour waiting while they found out what they were supposed to do.

Randi V.
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The interaction was great. The only thing I can think of to improve on is... To fully educate all employees on how the entire U-Haul process works. Including how to ring it up on the register. Although it took a while to figure everything out, I had no problem with waiting. The employees were all very nice and helpful. Thank you!

Bryan R.
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El cliente no dejó un comentario.

Ronald C.
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Riverside location personnel were great and friendly. The man processing my paperwork and connecting my trailer was very knowledgeable and made pick up effortless. I would recommend this location without hesitation.,

pam C.
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El cliente no dejó un comentario.

Martine U.
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The turn in via the app was so easy and fast. The best way to turn in a trailer!

Christian F.
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El cliente no dejó un comentario.

Robert S.
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little place i returned it was packed full but i dont know the area to well so they took it very nice and helpful.

Kascy C.
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Customer service was amazing, they've always been so willing to go above and beyond to help out!

Heidi L.
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El cliente no dejó un comentario.

Youri K.
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I got charged twice for the same u-haul. Same place same number cose for the u haul.

Charles K.
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El cliente no dejó un comentario.

Corbett B.
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El cliente no dejó un comentario.

Kirk C.
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Better weather!! Bahaha

Tracey T.
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El cliente no dejó un comentario.

Jessica R.
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Great service and very nice people.

michael O.
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Friendly, nice people!

Kalvin K.
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El cliente no dejó un comentario.

Chris W.
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El cliente no dejó un comentario.

Chris W.
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El cliente no dejó un comentario.

Kathy K.
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The uhaul person very kind and came in on his day off to receive the truck. Was very efficient and helpful!

No se han enviado comentarios para esta ubicación.

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