Customer Reviews for Rivers Edge Gun & Pawn
(U-Haul Neighborhood Dealer)

227 reviews

1204 N 18th St   Ozark, AR 72949

(479) 667-4206

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 667-4206

1204 N 18th St
Ozark, AR 72949

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Check out and check in was very easy and the person was very professional. Thank you for everything!

WILLIAM R 
Rating:
5.0

Customer did not leave a comment.

Tracy L 
Rating:
5.0

Customer did not leave a comment.

SUSAN C 
Rating:
5.0

Again move helper to unload they were great. 😊

David B 
Rating:
3.0

I returned this equipment Friday April 12. The young man said he would get it checked in and email me the receipt. It is showing not checked in still!! I need my receipt and am worried that the truck may be used while still showing in my possession. It is stressing me out. Received no answer when I called rhe location during business hours on the 13th.

Danyel D 
Rating:
4.0

Customer did not leave a comment.

Jacque R 
Rating:
1.0

See comments above

Thomas S 
Rating:
5.0

Nothing

FRANK T 
Rating:
3.0

N/A

Anita E 
Rating:
4.0

clean the outside of the trailer

DANIEL M 
Rating:
4.0

Customer did not leave a comment.

Jerry H 
Rating:
5.0

Nothing, perfect in every way

Charles H 
Rating:
3.0

Customer did not leave a comment.

Diana F 
Rating:
4.0

The previous experience was the Jonesboro AR location and its hard to compare. The facilities are so superior in Jonesboro however the staff and service was fine at both locations.

Brad J 
Rating:
4.0

Customer did not leave a comment.

Steve A 
Rating:
5.0

Customer did not leave a comment.

debra s 
Rating:
4.0

Customer did not leave a comment.

Victoria C 
Rating:
5.0

Customer did not leave a comment.

Truman P 
Rating:
5.0

Dropped off after hours and turn in handled expeditiously when business opened.

Layton B 
Rating:
4.0

Customer did not leave a comment.

Laura G 
Rating:
5.0

Customer did not leave a comment.

Norma R 
Rating:
3.0

The young man was very helpful

Laurel A 
Rating:
4.0

Customer did not leave a comment.

bobby b 
Rating:
5.0

Easy check in and check out.

Stephen S 
Rating:
5.0

Customer did not leave a comment.

Seren M 
Rating:
5.0

everything as agreed.

Larry H 
Rating:
4.0

The led tail lights need replacing on right side. Only half the lights on that side worked. Other than that, tow dolly performed as required

lee g 
Rating:
4.0

Customer did not leave a comment.

Nathan P 
Rating:
5.0

Customer did not leave a comment.

James Y 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
1.0

It's a long story

leonard s 
Rating:
4.0

Customer did not leave a comment.

Brian H 
Rating:
3.0

The only truck available with in miles from Ozark. We got there as soon as they opened and they only had one truck...It was reserved for someone else at the time he said if we wait about a hour and come back and it was still here he would let us have it so we waited about a hour and 30 mins then we went back and it was still there soo he changed his mind and we had to wait longer...said just to call around I was getting upset because I really needed a truck because I was moving so I called alma no trucks I called Clarksville no trucks only other place was fort Smith or Russellville. Finally about another hour later he just gave it to me because the guy never showed up. I would call before showing up to make sure they have what you need or just get a truck in a bigger city...I did that but they dont like to answer the phones. I called like 10 times. The guy was friendly I was just in a rush and needed to start the moving process the price was okay I guess.

Brittney L 
Rating:
4.0

Drop off was excellent and understood my frustration about being lied to and gettibg charged double what I was told after driving 2 hours to pick up the u haul ,

tracie s 
Rating:
5.0

The service was very helpful

carl n 
Rating:
1.0

The employees at river's edge pawn location in Ozark Arkansas are not informative about the guidelines of renting a u-haul

steven p 
Rating:
5.0

Customer did not leave a comment.

donald s 
Rating:
4.0

Need to check tires we had to go immediately to a gas station to get air in tires

Angela T 
Rating:
1.0

Guy was an ass. He told me to pull around and get the car dolly. I went to turn around and there was another truck making it where I couldn't turn around enough. I asked him to move said truck and he said its in his store and he doesn't have time for it. I then was going to pull forward through a small slope and he yelled your going to cause one hell of a fuckin wreck. At that point I pulled forward without issue and went to pull around where he said and there wasnt even room for a car let alone the big truck. He then got mad and said just pull forward and ill bring the damn thing over there because there wasnt anyone watching his " fucking shop" when there was people behind the counter and im chairs chit chatting in the store. He was very unprofessional, this was the absolute worst experience I've had with U-Haul and probably will be looking at other options for moving in the future, I as a paying customer didn't deserve his terrible attitude and language.

Alex V 
Rating:
4.0

Customer did not leave a comment.

James G 
Rating:
3.0

They fixed the chain that was not done properly.

Eileen D 
Rating:
5.0

Location did very well and I see no room for improvement. Thank you!

Elaine D 
Rating:
5.0

Could not us the online service yo return the truck a employee at the ft smith agency had to do it for me

Jason D 
Rating:
5.0

I really don't like the idea of being charged for more days than I actually needed the trailer. I could have dropped the trailer off the very next day in my state but I went ahead and kept it since I was being charged anyways. I am really really really starting to hate Uhaul. I am not the only person that thinks this

Steven D 
Rating:
2.0

Get someone there to help and check connections.

Lonnie M 
Rating:
3.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

mark f 
Rating:
5.0

Everything went great!

Timothy R 
Rating:
5.0

Easy and everyone was real friendly.

versal b 
Rating:
3.0

U-Haul manager was rude and obnoxious. Needed a to rent a vehicle when they opened at 08:30. Facility opened late and had to call U-Haul rep and wait for him to come in. It took over an hour after contacting him for him to show up. I was not able to complete the rental until after 12:30 PM. You need a new local U-Haul dealer.

Randall L 
Rating:
5.0

Customer did not leave a comment.

Donna N 
Rating:
2.0

It took 36 minutes to get the computer working so we could rent the truck. The only one available for our size reeked of dead animal in the back and we could not exchange it. The dolly we paid for to rent they did not have so they charged us for a bigger dolly. Truck did not have gas.

Kim H 
Rating:
5.0

Great place

Gregory F 
Rating:
5.0

Customer did not leave a comment.

joshua h 
Rating:
5.0

None

gregory f 
Rating:
5.0

I couldn’t get U haul app to work for late night check in but called Rivers Edge the following morning and they checked in the vehicle and trailer without issues. Big thanks to Marty (rivers edge) for assistance

Greg F 
Rating:
5.0

Customer did not leave a comment.

Dan C 
Rating:
5.0

Everything was great, no improvements. Mason went above and beyond what he had to! He was very personable.

phyllis r 
Rating:
5.0

Customer did not leave a comment.

Hannah R 
Rating:
5.0

Customer did not leave a comment.

Frank B 
Rating:
1.0

I was charged one amount and then another amount came out way over what I was told my total was and then when I dropped the Uhaul off again I got charged more money because I was told I went over my miles which couldn’t be because I didn’t do anything but go straight to my destination…

sierra w 
Rating:
5.0

The only place I like to use

STEVEN D 
Rating:
4.0

Customer did not leave a comment.

Rebecca F 
Rating:
5.0

Customer did not leave a comment.

STEVEN D 
Rating:
5.0

Make ALL trucks and and especially very heavy trailers to be allowed to be dropped off at closest location even if it is a different state, when we are finished with it. Make the utility and car haulers a lot lighter. Other than that, it was a pleasure doing business with UHAUL. The Ozark, AR location is a great place. Very friendly and helpful.

ANGELINE D 
Rating:
4.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
5.0

Great folks and handled my transaction quickly and efficiently like professionals.

Jonathon C 
Rating:
2.0

The owner promised me on Saturday that I could bring van back any time Monday because they were not open then and he would not charge extra day. Some younger imposter was there and did the reservation using same van but kept running in and out of the store. Eight male customers were all standing around watching me. The young imposter guy was rude to me and I was issued a different location to return it to instead of the one I designated. He did check my tow safety though which was nice. I called for an extra day refund and also called to change my return location here in Pennsylvania. Thank you.

EILEEN D 
Rating:
5.0

Customer did not leave a comment.

THEODORE W 
Rating:
4.0

Customer did not leave a comment.

EDGAR M 
Rating:
5.0

Customer did not leave a comment.

Kerry Y 
Rating:
4.0

Customer did not leave a comment.

Edgar M 
Rating:
3.0

Customer did not leave a comment.

BRADLY H 
Rating:
5.0

Customer did not leave a comment.

Roxanne A 
Rating:
3.0

Grass sure needs mowing.

Larry P 
Rating:
3.0

Customer did not leave a comment.

KATHY M 
Rating:
4.0

the people running the place said one thing over the phone and then when i went and picked up truck , they said something different.

GARY P 
Rating:
3.0

Customer did not leave a comment.

Larry P 
Rating:
5.0

Customer did not leave a comment.

BOYD M 
Rating:
4.0

Improve your Eoadside Assistance or hire more people. Stranded on the side of the road for 4 hours it took me 2.5 hours to get someone to answer a roadside assistance p

Lisa R 
Rating:
5.0

Customer did not leave a comment.

JERRY F 
Rating:
5.0

Great equipment and great friendly service.

Robert C 
Rating:
5.0

Customer did not leave a comment.

RHETT F 
Rating:
5.0

Customer did not leave a comment.

RHETT F 
Rating:
3.0

Customer did not leave a comment.

eric h 
Rating:
5.0

Very fast return process.

Smith D 
Rating:
5.0

The staff at my drop off were extremely helpful and made my experience a very good one. I highly recommend these folks.

Robert C 
Rating:
4.0

Customer did not leave a comment.

Michael N 
Rating:
2.0

Dropped of truck and placed the keys in the box. Two days later I was charged for keeping the truck an extra day (not true) so I emailed them explaining the time and day I returned the rental. They never responded to my email or called me back. Perhaps they needed my money more than me.

rusty w 
Rating:
5.0

Customer did not leave a comment.

Shannah H 
Rating:
5.0

I wasn’t at destination.

james j 
Rating:
5.0

Customer did not leave a comment.

Shane J 
Rating:
5.0

Great service, friendly and efficient.

Daniel C 
Rating:
1.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Customer did not leave a comment.

fred m 
Rating:
5.0

Customer did not leave a comment.

KAREN B 
Rating:
5.0

Customer did not leave a comment.

Tules S 
Rating:
3.0

Customer did not leave a comment.

william k 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
No reviews have been submitted for this location.

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