Customer Reviews for Rivers Edge Gun & Pawn
(U-Haul Neighborhood Dealer)

221 reviews

1204 N 18th St   Ozark, AR 72949

(479) 667-4206

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 667-4206

1204 N 18th St
Ozark, AR 72949

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

See comments above

Thomas Sabin 
Rating:
5.0

Nothing

FRANK THURMAN 
Rating:
3.0

N/A

Anita Evans Davis 
Rating:
4.0

clean the outside of the trailer

DANIEL MOAK 
Rating:
4.0

Customer did not leave a comment.

Jerry HEIL 
Rating:
5.0

Nothing, perfect in every way

Charles Hensley 
Rating:
3.0

Customer did not leave a comment.

Diana Fitzgerald 
Rating:
4.0

The previous experience was the Jonesboro AR location and its hard to compare. The facilities are so superior in Jonesboro however the staff and service was fine at both locations.

Brad Joyce 
Rating:
4.0

Customer did not leave a comment.

Steve Adkison 
Rating:
5.0

Customer did not leave a comment.

debra stehle 
Rating:
4.0

Customer did not leave a comment.

Victoria Carson 
Rating:
5.0

Customer did not leave a comment.

Truman Phillips 
Rating:
5.0

Dropped off after hours and turn in handled expeditiously when business opened.

Layton Bull 
Rating:
4.0

Customer did not leave a comment.

Laura Gaylin 
Rating:
5.0

Customer did not leave a comment.

Norma Roland 
Rating:
3.0

The young man was very helpful

Laurel Addis 
Rating:
4.0

Customer did not leave a comment.

bobby buck 
Rating:
5.0

Easy check in and check out.

Stephen Smith 
Rating:
5.0

Customer did not leave a comment.

Seren Miller 
Rating:
5.0

everything as agreed.

Larry Harris 
Rating:
4.0

The led tail lights need replacing on right side. Only half the lights on that side worked. Other than that, tow dolly performed as required

lee gardner 
Rating:
4.0

Customer did not leave a comment.

Nathan Pottorff 
Rating:
5.0

Customer did not leave a comment.

James Yaple 
Rating:
5.0

Customer did not leave a comment.

Christopher Alexander 
Rating:
1.0

It's a long story

leonard scoggins 
Rating:
4.0

Customer did not leave a comment.

Brian Henderson 
Rating:
3.0

The only truck available with in miles from Ozark. We got there as soon as they opened and they only had one truck...It was reserved for someone else at the time he said if we wait about a hour and come back and it was still here he would let us have it so we waited about a hour and 30 mins then we went back and it was still there soo he changed his mind and we had to wait longer...said just to call around I was getting upset because I really needed a truck because I was moving so I called alma no trucks I called Clarksville no trucks only other place was fort Smith or Russellville. Finally about another hour later he just gave it to me because the guy never showed up. I would call before showing up to make sure they have what you need or just get a truck in a bigger city...I did that but they dont like to answer the phones. I called like 10 times. The guy was friendly I was just in a rush and needed to start the moving process the price was okay I guess.

Brittney Lawson 
Rating:
4.0

Drop off was excellent and understood my frustration about being lied to and gettibg charged double what I was told after driving 2 hours to pick up the u haul ,

tracie smith 
Rating:
5.0

The service was very helpful

carl newton 
Rating:
1.0

The employees at river's edge pawn location in Ozark Arkansas are not informative about the guidelines of renting a u-haul

steven parsons 
Rating:
5.0

Customer did not leave a comment.

donald simpson 
Rating:
4.0

Need to check tires we had to go immediately to a gas station to get air in tires

Angela Thompson 
Rating:
1.0

Guy was an ass. He told me to pull around and get the car dolly. I went to turn around and there was another truck making it where I couldn't turn around enough. I asked him to move said truck and he said its in his store and he doesn't have time for it. I then was going to pull forward through a small slope and he yelled your going to cause one hell of a fuckin wreck. At that point I pulled forward without issue and went to pull around where he said and there wasnt even room for a car let alone the big truck. He then got mad and said just pull forward and ill bring the damn thing over there because there wasnt anyone watching his " fucking shop" when there was people behind the counter and im chairs chit chatting in the store. He was very unprofessional, this was the absolute worst experience I've had with U-Haul and probably will be looking at other options for moving in the future, I as a paying customer didn't deserve his terrible attitude and language.

Alex VANHOOSE 
Rating:
4.0

Customer did not leave a comment.

James Garrett 
Rating:
3.0

They fixed the chain that was not done properly.

Eileen DiMeco 
Rating:
5.0

Location did very well and I see no room for improvement. Thank you!

Elaine Durkin 
Rating:
5.0

Could not us the online service yo return the truck a employee at the ft smith agency had to do it for me

Jason DuVall 
Rating:
5.0

I really don't like the idea of being charged for more days than I actually needed the trailer. I could have dropped the trailer off the very next day in my state but I went ahead and kept it since I was being charged anyways. I am really really really starting to hate Uhaul. I am not the only person that thinks this

Steven Deck 
Rating:
2.0

Get someone there to help and check connections.

Lonnie Miner 
Rating:
3.0

Customer did not leave a comment.

John Houston 
Rating:
5.0

Customer did not leave a comment.

mark fate 
Rating:
5.0

Everything went great!

Timothy Records 
Rating:
5.0

Easy and everyone was real friendly.

versal batesel 
Rating:
3.0

U-Haul manager was rude and obnoxious. Needed a to rent a vehicle when they opened at 08:30. Facility opened late and had to call U-Haul rep and wait for him to come in. It took over an hour after contacting him for him to show up. I was not able to complete the rental until after 12:30 PM. You need a new local U-Haul dealer.

Randall Loftis 
Rating:
5.0

Customer did not leave a comment.

Donna Nelson 
Rating:
2.0

It took 36 minutes to get the computer working so we could rent the truck. The only one available for our size reeked of dead animal in the back and we could not exchange it. The dolly we paid for to rent they did not have so they charged us for a bigger dolly. Truck did not have gas.

Kim Haney 
Rating:
5.0

Great place

Gregory Franks 
Rating:
5.0

Customer did not leave a comment.

joshua hartsock 
Rating:
5.0

None

gregory franks 
Rating:
5.0

I couldn’t get U haul app to work for late night check in but called Rivers Edge the following morning and they checked in the vehicle and trailer without issues. Big thanks to Marty (rivers edge) for assistance

Greg Franks 
Rating:
5.0

Customer did not leave a comment.

Dan Crow 
Rating:
5.0

Everything was great, no improvements. Mason went above and beyond what he had to! He was very personable.

phyllis rutherford 
Rating:
5.0

Customer did not leave a comment.

Hannah Rubio 
Rating:
5.0

Customer did not leave a comment.

Frank Brown 
Rating:
1.0

I was charged one amount and then another amount came out way over what I was told my total was and then when I dropped the Uhaul off again I got charged more money because I was told I went over my miles which couldn’t be because I didn’t do anything but go straight to my destination…

sierra woolsey 
Rating:
5.0

The only place I like to use

STEVEN DECK 
Rating:
4.0

Customer did not leave a comment.

Rebecca Fraska 
Rating:
5.0

Customer did not leave a comment.

STEVEN DECK 
Rating:
5.0

Make ALL trucks and and especially very heavy trailers to be allowed to be dropped off at closest location even if it is a different state, when we are finished with it. Make the utility and car haulers a lot lighter. Other than that, it was a pleasure doing business with UHAUL. The Ozark, AR location is a great place. Very friendly and helpful.

ANGELINE DECK 
Rating:
4.0

Customer did not leave a comment.

Robert Gremillion 
Rating:
5.0

Customer did not leave a comment.

Gary Clegg 
Rating:
5.0

Great folks and handled my transaction quickly and efficiently like professionals.

Jonathon Carlson 
Rating:
2.0

The owner promised me on Saturday that I could bring van back any time Monday because they were not open then and he would not charge extra day. Some younger imposter was there and did the reservation using same van but kept running in and out of the store. Eight male customers were all standing around watching me. The young imposter guy was rude to me and I was issued a different location to return it to instead of the one I designated. He did check my tow safety though which was nice. I called for an extra day refund and also called to change my return location here in Pennsylvania. Thank you.

EILEEN DIMECO 
Rating:
5.0

Customer did not leave a comment.

THEODORE WARE 
Rating:
4.0

Customer did not leave a comment.

EDGAR MILTON 
Rating:
5.0

Customer did not leave a comment.

Kerry Young 
Rating:
4.0

Customer did not leave a comment.

Edgar Milton 
Rating:
3.0

Customer did not leave a comment.

BRADLY HUFFMAN 
Rating:
5.0

Customer did not leave a comment.

Roxanne Allison 
Rating:
3.0

Grass sure needs mowing.

Larry Parsons 
Rating:
3.0

Customer did not leave a comment.

KATHY MCCLAIN 
Rating:
4.0

the people running the place said one thing over the phone and then when i went and picked up truck , they said something different.

GARY PETERSON 
Rating:
3.0

Customer did not leave a comment.

Larry Parsons 
Rating:
5.0

Customer did not leave a comment.

BOYD MCCULLAR 
Rating:
4.0

Improve your Eoadside Assistance or hire more people. Stranded on the side of the road for 4 hours it took me 2.5 hours to get someone to answer a roadside assistance p

Lisa Robison 
Rating:
5.0

Customer did not leave a comment.

JERRY FENTER 
Rating:
5.0

Great equipment and great friendly service.

Robert Curcio 
Rating:
5.0

Customer did not leave a comment.

RHETT FRANKS 
Rating:
5.0

Customer did not leave a comment.

RHETT FRANKS 
Rating:
3.0

Customer did not leave a comment.

eric harris 
Rating:
5.0

Very fast return process.

Smith David 
Rating:
5.0

The staff at my drop off were extremely helpful and made my experience a very good one. I highly recommend these folks.

Robert Curcio 
Rating:
4.0

Customer did not leave a comment.

Michael Nichols 
Rating:
2.0

Dropped of truck and placed the keys in the box. Two days later I was charged for keeping the truck an extra day (not true) so I emailed them explaining the time and day I returned the rental. They never responded to my email or called me back. Perhaps they needed my money more than me.

rusty warren 
Rating:
5.0

Customer did not leave a comment.

Shannah Hoing 
Rating:
5.0

I wasn’t at destination.

james jones 
Rating:
5.0

Customer did not leave a comment.

Shane Jordan 
Rating:
5.0

Great service, friendly and efficient.

Daniel Crow 
Rating:
1.0

Customer did not leave a comment.

Keith Brown 
Rating:
5.0

Customer did not leave a comment.

fred mullen 
Rating:
5.0

Customer did not leave a comment.

KAREN BALL 
Rating:
5.0

Customer did not leave a comment.

Tules Skinner 
Rating:
3.0

Customer did not leave a comment.

william killane 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rogers 
Rating:
5.0

Customer did not leave a comment.

john waits 
Rating:
5.0

All was great. Nice people.

leonard scoggins 
Rating:
5.0

Friendly, helpful, genuinely interested in my situation, Great in every way.

leonard scoggins 
Rating:
5.0

Customer did not leave a comment.

Fred DONHAM 
Rating:
5.0

Wasn't informed about the electronic equipment check that needs to be done before leaving the lot...for the link that's sent to you has a time limit even though I didn't get the link till 20 mins after I left lot.

Jason Jacobson 
Rating:
5.0

All good

Marty Harris 
No reviews have been submitted for this location.

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