Customer Reviews for River Vista Storage
(U-Haul Neighborhood Dealer)

249 reviews

246 Dayton Valley Rd No 101   Dayton, NV 89403

(775) 246-3498

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(775) 246-3498

246 Dayton Valley Rd No 101
Dayton, NV 89403

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had trouble with the In App pick up process, I had just opened a chat when the local office contacted me directly. She was able to sort it out, fix the problem and email me a confirmation BEFORE my chat request was answered!! Very responsive and easy to communicate with. If needed I will use this location again!! Thank you.

TIFFANY MARIN TATUM 
Rating:
4.0

Customer did not leave a comment.

Albert Bunt 
Rating:
4.0

Add a key drop box for after hours or closed days. It cost me an extra day rental not being able to drop keys on Sunday. I was not made aware of this at the time of rental.

Linda Rhoades 
Rating:
5.0

Customer did not leave a comment.

Ron Parker 
Rating:
5.0

Customer did not leave a comment.

Phyllis D Scheer 
Rating:
4.0

Customer did not leave a comment.

Clifford Hicks 
Rating:
5.0

The gal that checked me in and checked me out did a great job

Micheal Shannon 
Rating:
5.0

When giving a return address not list it as just U Haul also put it as a Storage Facility and name. Truck was returned clean and the person (Deanna) working there was very impressed. Very nice Lady.. Truck was very comfortable to drive.

Michael Machado 
Rating:
5.0

Your staff is excellent!

kat moore 
Rating:
5.0

Customer did not leave a comment.

wayne carrington 
Rating:
5.0

Customer did not leave a comment.

Thomas Lawlor 
Rating:
5.0

Customer did not leave a comment.

Jennifer DeForest 
Rating:
5.0

The attendant at this location was amazing! She was very helpful and went out of her way to make sure we where ok.

Sheri Dunne 
Rating:
5.0

The lady was very nice and knowledgeable. Took care of me in a friendly and timely manner.

Gregory Dickenson 
Rating:
4.0

Keep Deanna on board !!! GREAT to work with ! Thank you for all your excellent help Deanna !!

Debra Wallis 
Rating:
4.0

The woman running the place was great.

David Martin 
Rating:
3.0

Customer did not leave a comment.

Amy Halfhill 
Rating:
5.0

Customer did not leave a comment.

merrill simon 
Rating:
5.0

Customer did not leave a comment.

Jessica Robison 
Rating:
5.0

Absolutely the best!!

Pedro Quinonez 
Rating:
5.0

Don’t allow people to make reservations for equipment that won’t be available. If something happens to make it unavailable short notice, offer solutions instead of saying tough- you signed an agreement.

Donald Pursel 
Rating:
5.0

lady at front desk very helpful, should be commended for her customer interaction!

Michael Henry 
Rating:
5.0

Customer did not leave a comment.

France Begy 
Rating:
3.0

Very difficult to get a hold of anyone’. Always on hold for about 10 minutes. I understand the trucks are in high demand, but it would be great to be able to reserve one instead of hoping I can get one the day before it’s needed. I was told I had to call the day before it’s needed to see if one is available. Very stressful when moving!

Julie Celotti 
Rating:
5.0

Customer did not leave a comment.

Antonio Ruiz Quintano 
Rating:
5.0

Very good customer service

MARTY CARL BRISTOW 
Rating:
5.0

Customer did not leave a comment.

Mike Fulk 
Rating:
5.0

Keep up the great job

JOSEPH POTICHNY 
Rating:
5.0

The U-Haul rep was pleasant and efficient.

Ric Popp 
Rating:
5.0

Very friendly and helpful!

MIke Wyman 
Rating:
5.0

Customer did not leave a comment.

Michael Guillory 
Rating:
5.0

Nothing

Stephen Loustalot 
Rating:
3.0

I was rerouted to this location at 4:30 the night before I was supposed to pick up my rental 50 miles from this location at 9:00. It is unacceptable to expect someone to drive 100 miles round trip to pick up this truck. Something needs to be done about what is considered "within the same region" The woman at the pick up location was friendly, but extremely understaffed as it took over an hour for her to get through 2 people in front of me. Then we were originally given the "wrong truck" and when she realized the paperwork didn't match we had to start all over again. I do not blame the woman at all. But if I never had to use UHaul again I wouldn't choose them. Unfortunately they have a pretty good corner of the market when it comes to price.

RON Snoblen 
Rating:
1.0

FELL FREE TO CALL ME

THOMAS CORPIER 
Rating:
5.0

Super nice ladies, very helpful and friendly. Go way beyond typical.

Eric Damrau 
Rating:
5.0

These people are delightful and are really being abused by the Carson City office policies.

Kurt Haukohl 
Rating:
5.0

Absolutely nothing!!! I had a storage unit for (just short of) 2 years & was treated wonderfully!!! The same can be said for when it was time to rent moving truck & close out my storage!! Dianne was always thoughtful, understanding & kind!! You do good work! Thank you so much!! 🎉

Carol Mann 
Rating:
5.0

Customer did not leave a comment.

Christopher Williams 
Rating:
5.0

Customer did not leave a comment.

Brett Hartt 
Rating:
3.0

The truck was not sanitized for COVID 19. I rented 2x from other sites and they had strong sanitizing protocols. This cab was dusty indicating it had not be sanitized prior to rental.

Edward DeWitt 
Rating:
2.0

Tank only had 3/8 gas, didn’t tell me about line on contract showing how much gas to put in to make it the same as checkout so overfilled. She wanted me to checkout rental online but did it. Just got the feeling I was putting her out

Megan Chadwick 
Rating:
4.0

The fuel hose was missing, so when I went to fuel up, gas went all over the ground. Wasn't able to refill the tank

Kevin Howard 
Rating:
4.0

Customer did not leave a comment.

STEVE PEARSON 
Rating:
5.0

Customer did not leave a comment.

Trish Oflinn 
Rating:
3.0

I wish there had been a discount for bringing the truck back 20 hours early!! And that there was a selection for a veteran discount that would make this better for us. I am about to do another rental here on Monday May 11th under my husbands name but different phone number and we are moving one way.

Joseph Buffinton 
Rating:
1.0

We were supposed to get our uhaul at 12pm Friday April 24 from the s Carson st location in Carson city nv When we showed up we finished filling out papers then an hour later were informed the truck was broke they could get us one in dayton(15 miles out of our way)they said they’d give it to us for a better price AND 200 miles for inconvenience As you know moving is a pain especially already having to wait until noon to get the truck THEN we find out we have to drive out of our way to get a smaller truck even though I reserved a 26’ truck a week prior Just to find out we were still charged mileage and didn’t get our full deposit I can honestly say this was the worst experience of my life and I’d never ever recommend this company There was a gentleman I believe named bo!?he did his absolute best (it seemed)to make things right Otherwise never would I come back and you should probably check into better employees

Kelley Rodriguez 
Rating:
5.0

Took less than 5 minutes, agent was very cautious due c19 virus, left key on front seat and said Thanks

John Kiely 
Rating:
5.0

Service is great in this time with all this going on with the coronavirus they were great

Steve Aurand 
Rating:
5.0

Customer did not leave a comment.

Connal Berry 
Rating:
4.0

No comments

Jason DiGuilio 
Rating:
4.0

Customer did not leave a comment.

Karl Fritz 
Rating:
5.0

Computer self drop system was a hassle. Other then that was a great experience

BRETT RAY 
Rating:
5.0

It is my favorite location.

David Hemsley 
Rating:
5.0

Deanna is a wonderful representative for your location. She’s helpful and personable. Thank you for having her at this location.

Martha Wright 
Rating:
3.0

Tried to use the mobile app to pick up truck. Location did not have the correct truck set up and ended up having to return the next day to get equipment causing a 5 hour delay in my move

Angela GERHART 
Rating:
5.0

Customer did not leave a comment.

micheal rhoades 
Rating:
5.0

Perfect send off from a very professional and genuinely caring lady. Like renting a truck from your favorite aunty!

Christopher Baldwin 
Rating:
5.0

The mgr. Deanna was great; friendly and efficient.

Steve Vonrumpf 
Rating:
3.0

Have your departments not pass blame to another for their mistakes. This experience was awful and not worth the money I spent. I’ll never use U-Haul again.

Hailey Starner 
Rating:
5.0

Due to a glitch in the system, she wasn't able to check me out when I arrived, However, she pursued the issue to be sure I wasn't inconvenienced or penalized for a problem that was neither of our's fault.

Carolyn Steiert 
Rating:
5.0

This lady was exceptional also. Very positive experience. Thank you so much. Carla Waller

Carla Waller 
Rating:
5.0

Customer did not leave a comment.

Phillip Hanna 
Rating:
5.0

The absolute best U-Haul experience ever. Extremely helpful and nice, very quick and super trouble-free in every way.

Marc Ahlfs 
Rating:
5.0

Nothing. It was a great experience.

Micheal Crowell 
Rating:
5.0

Very friendly staff and easy to deal with when we are stressed out with the moving. Staff seemed to be in tune with us and our needs. Overall awesome and smooth experience

Matthew Schmelzer 
Rating:
5.0

Customer did not leave a comment.

Karen Krause 
Rating:
5.0

Not everyone likes to do thing though an App. I prefer to TALK to A HUMAN! Then having to verify EVERYTHING by my email, what a pain in the a...... I WORK!. Give me a HUMAN TO TALK TO TO SCHEDULE MY TRUCK! I probably WON'T USE YOU AGAIN, BECAUSE YOU HAVE MAKE THE PROCESS SO DIFFICULT!

Sandra Garrison 
Rating:
5.0

Customer did not leave a comment.

Robert McHenry 
Rating:
5.0

Drop off in Dayton NV was great. DeAnn was so kind and very nice to talk with

Kim Monack 
Rating:
5.0

We would recommend this facility and its staff members 1000%! Very nice, very accommodating as we were in a pinch. Exceptional service.

Rose Wagoner 
Rating:
5.0

Customer did not leave a comment.

David Hemsley 
Rating:
3.0

Let the customer know at the time of renting what the office hours are and that they require the truck be turned in during office hours. Although I believe that you can use the Uhaul app to return your truck to any location; this wasn't relayed to me as an option. Otherwise my experience was good.

Jennifer Langstaff 
Rating:
5.0

Customer did not leave a comment.

Chris Forman 
Rating:
5.0

Customer did not leave a comment.

Fred Ciccarelli 
Rating:
5.0

Phone lines for that location are hard to hear when calling but other than that things were great

jeffery tobler 
Rating:
5.0

Have coupons. :)

Jerome Hunt 
Rating:
5.0

Very professional and compassionate

Rhonda Hubbard 
Rating:
5.0

Just to update the information on Google Maps because Google Maps and you somewhere else

Alicia Miehe 
Rating:
4.0

Customer did not leave a comment.

Richard Shepherd 
Rating:
5.0

Customer did not leave a comment.

ROBERT PRINGLE 
Rating:
5.0

Customer did not leave a comment.

ROBERT PRINGLE 
Rating:
3.0

Customer did not leave a comment.

James Whaley 
Rating:
5.0

Customer did not leave a comment.

John Youden 
Rating:
4.0

Our overall experience with UHaul was excellent the 26 ft track was comfortable and easy to drive even in traffic ????????????????

David Wilson 
Rating:
5.0

Customer did not leave a comment.

Christie Fernquest 
Rating:
5.0

Didn’t know how to change from driving with a load to not driving with a load

Jimmy Vermillion 
Rating:
2.0

The lady who ran it was horrible ..super slow and airheaded...she forgot to tell us to add gas when bringing it back ..making us late for another appointment..when we rented the truck it was sat 1/4 tank!! I have never rented u haul that was never full when I left the lot.I will never go back again ever .

Raymond Smith 
Rating:
5.0

Customer did not leave a comment.

gordon traxler 
Rating:
3.0

The location was closed when unit was dropped off

Staci Loncar 
Rating:
5.0

Deanna at the River Vista Storage location in Dayton was excellent at customer service. She went over and above to ensure a successful and safe trailer rental experience. She also communicated with me every step of the way. She made for the most pleasant uhaul rental experience i have had to date.

Mary Isbister 
Rating:
5.0

I apologize if I cannot remember her name, i think it is Margie? Sorry. We have requested to always do business with River Vista U-Haul because she has excellent customer service skills and always is always friendly. We have used this location since April 2017 for all of our moving needs and I will not go anywhere else. THANK YOU RIVER VISTA U-HAUL!!!!:-)

LEANNIE ALONSABE 
Rating:
5.0

Great experience. Very helpful, friendly, and professional at this location.

Nate Imelli 
Rating:
5.0

Customer did not leave a comment.

Michael Mason 
Rating:
5.0

Deanna, the lady that works there, she is completely helpful and a wonderful person, over all. I had to go through Deanna, 3 times, in 1 month and she made it seem easy, each and every time. I tried to get my last truck from there. I certainly returned it there. Thank you, Dave!

David Binford 
Rating:
5.0

THE AC WORKED INTERMITTENTLY ON A VERY HOT TRIP. I REPORTED THE PROBLEM JUST PRIOR TO LEAVING (TRUCK WAS LOADED, NO TIME TO FOX). I REPORTED THE PROBLEM TO THE RECEIVING LOCATION. I WAS TOLD BY BOTH THAT I WOULD BE HEARING FROM UHAUL WITHIN 2-3 DAYS FOR SOME "FINANCIAL CONSIDERATION" (REFUND?). I HAVE HEARD NOTHING TO DATE.

J W JOHNSON 
Rating:
5.0

Customer did not leave a comment.

James Lawrence 
Rating:
5.0

U-Hual allowed me to drop off the truck at River Vista Storage 246 Dayton Valley Rd No 101 Dayton, NV 89403 instead of Reno, NV.

James Lawrence 
Rating:
5.0

Customer did not leave a comment.

James Lawrence 
Rating:
5.0

None!

Lauro Tobias 
Rating:
5.0

Customer did not leave a comment.

SHAWN LINDLEY 
No reviews have been submitted for this location.

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