Customer Reviews for River Town Auto
(U-Haul Neighborhood Dealer)

131 reviews

1707 Hwy 544   Conway, SC 29526

(843) 279-0245

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 279-0245

1707 Hwy 544
Conway, SC 29526

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mike Kohanyi 
Rating:
3.0

Staff was friendly and helpful. Used the two wheel car dolly for intended purpose. Picked up at 10AM returned by 4PM. Might need to rent again. Happy to return to same location, if necessary. Thanks

STEPHEN TANSEY 
Rating:
5.0

I was not given a dolly that I requested but a family member had one. The website to return the truck was pure awful which is not fault of the location. I was unable to follow the proper steps. I would use this location again.

Cheryl Sorenson 
Rating:
5.0

Customer did not leave a comment.

Don Webb 
Rating:
5.0

Customer did not leave a comment.

Tena Hoag 
Rating:
5.0

Outstanding service. Professional, polite & courteous. Would recommend!!

ANTHONY LOSCALZO 
Rating:
4.0

Customer did not leave a comment.

john honeycutt 
Rating:
5.0

Customer did not leave a comment.

John Kepler 
Rating:
5.0

Customer did not leave a comment.

Ricardo Moreno 
Rating:
4.0

Customer did not leave a comment.

Christopher Hensley 
Rating:
3.0

Customer did not leave a comment.

Larry Kitchen 
Rating:
5.0

Customer did not leave a comment.

Kapui Leon Rodriguez 
Rating:
5.0

Customer did not leave a comment.

MELISSA TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Michael Reda 
Rating:
5.0

Pleasant to deal with

JERRY ARMSTRONG 
Rating:
3.0

Parking very small

Ben Pilcher 
Rating:
5.0

Customer did not leave a comment.

Jake Emanuele 
Rating:
5.0

Customer did not leave a comment.

JERRY ARMSTRONG 
Rating:
5.0

Customer did not leave a comment.

Rosario Gonzalez 
Rating:
4.0

The guy who runs this place is amazing. Really helped us out at the last minute. He truly saved the day for us.

JOANN SQUIRES 
Rating:
3.0

Customer did not leave a comment.

SCOTT UDAS 
Rating:
5.0

Customer did not leave a comment.

SCOTT UDAS 
Rating:
5.0

Customer did not leave a comment.

Raymond Guerrieri 
Rating:
4.0

We briefly spoke with someone when dropping off but we were able to drop it off quickly and they handled everything else for us. Great experience.

James Eubanks 
Rating:
5.0

Customer did not leave a comment.

Leo Phillips 
Rating:
2.0

Hours were posted close at noon. I got there around 11:18 am. The place was locked up and sign on door said closed. The hitch on a 6x12 is pretty heavy for a 70 year old guy by him self. I did manage to get the trailer off. Needless to say I was not to happy .😠

john DeCaro 
Rating:
5.0

Customer did not leave a comment.

Barry Russell 
Rating:
3.0

Customer did not leave a comment.

STEVEN BLOUNT 
Rating:
3.0

Customer did not leave a comment.

Dawn Ruhs 
Rating:
5.0

Customer did not leave a comment.

DANIELP BOARDWAY 
Rating:
2.0

Be on time. Was scheduled to pick up at 8:00 am a week prior. Nobody there to do any paper work until almost 9:00 putting me 1 hour behind my schedule.

JACK KOLLMAN 
Rating:
5.0

Customer did not leave a comment.

WAYNE BOISMIER 
Rating:
5.0

Customer did not leave a comment.

MARY YOUNGBLOOD 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DRESCH 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
5.0

I did a night drop off. I talked to someone during business hours, and she was very helpful in letting me know what to do. The next day my rental was closed out very quickly, so nice job.

David Williams 3RD 
Rating:
3.0

Dropped off after hours, after dark. Parking was limited and questionable as to where to park. Most of the parking was taken up with cars that appeared associated with the garage. Lighting was poor. Signage with lighting could be better.

BRYAN RUNYAN 
Rating:
5.0

Great

JAMES MAMMES 
Rating:
5.0

Customer did not leave a comment.

William Harris 
Rating:
5.0

Worker helped me take trailer off and was very helpful.

megan strouth 
Rating:
4.0

Customer did not leave a comment.

Victor Farish 
Rating:
5.0

It was excellent service thank you.

JANICE GREEN 
Rating:
4.0

Our pick-up location changed twice from the original pick-up location and Uhaul was very quick to send us the new information. Although I was uneasy about the many changes (and everything ended up working out great), I appreciated the timely response from Uhaul about those pick-up changes.

JOHNDAVID HERNDON 
Rating:
3.0

Customer did not leave a comment.

LAUREN HIGGINBOTTOM 
Rating:
5.0

The gentleman who helped us at Rivertown Auto in Conway, SC was very helpful and professional. It was nice to get help from someone in a pleasant mood theses days.

Colleen Kaczka 
Rating:
4.0

Customer did not leave a comment.

Daniel Miller 
Rating:
4.0

have a uhaul only parking area

Barbara Manzella 
Rating:
3.0

Customer did not leave a comment.

MICHAEL DICKEY 
Rating:
3.0

Primary business is an auto repair. Did not spend enough time in office area to see if it was clean and inviting. However, more U-Haul signage needed for a busy 4 lane highway. Personnel and drop off was efficient and polite.

Boyd Butz 
Rating:
5.0

I had a very good rental experience the equipment was great and the owners were courteous and polite and helpful

JIM ARNOLD 
Rating:
4.0

Located on a busy highway. Property clutter. Friendly and helpful people.

RONALD HARRISON 
Rating:
5.0

Customer did not leave a comment.

JOHN BECKER 
Rating:
5.0

Truck was not clean in the back. Had broken glass and trash in it.

MICHAEL SAUNDERS 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN BROWN 
Rating:
5.0

Customer did not leave a comment.

Ronald Parker 
Rating:
5.0

Customer did not leave a comment.

JASON DANIEL MCCLAFFERTY 
Rating:
5.0

Customer did not leave a comment.

Christine Hardisty 
Rating:
5.0

Customer did not leave a comment.

NICK SANDERSON 
Rating:
5.0

Customer did not leave a comment.

Marco Lamelza 
Rating:
5.0

It was all great. Joe did an awesome job!

STEVEN CARCELLI 
Rating:
1.0

Customer did not leave a comment.

MATT YOUNG 
Rating:
1.0

Read comments above

Salvatore Zappala 
Rating:
5.0

Great people to deal with

Michael Taylor 
Rating:
5.0

Convenient location to CCU. Extremely friendly and helpful.

Ellen McInnis 
Rating:
5.0

Customer did not leave a comment.

NOEL COY 
Rating:
4.0

Customer did not leave a comment.

Michael Mccabe 
Rating:
5.0

Customer did not leave a comment.

Noelle Phillips 
Rating:
5.0

can't think of anything.

BILLY FORSYTHE 
Rating:
5.0

Customer did not leave a comment.

Michael Delk 
Rating:
5.0

Customer did not leave a comment.

Shawn Mclean 
Rating:
3.0

Customer did not leave a comment.

Thomas Smith 
Rating:
5.0

Customer did not leave a comment.

Jason Ashworth 
Rating:
5.0

Thanks so much!

maureen mukhlis 
Rating:
5.0

Customer did not leave a comment.

Minette Van Dermark 
Rating:
5.0

Nothing. I had a non-standard sized receptacle and the desk clerk and mechanic on duty were able to resolve my issue quickly.

Michael Steinmann 
Rating:
5.0

The guys that helped us at this location were wonderful. They really went above and beyond to help us.

karen kissinger 
Rating:
5.0

Customer did not leave a comment.

JARED AZEMOPOULOS 
Rating:
1.0

Make the call back.

Michele Matthews 
Rating:
5.0

Customer did not leave a comment.

William Maurer 
Rating:
2.0

We could not get the app to work to pick up the truck, so after an hour on the phone, we were directed to a different location. The man at River Town was helpful, but he also had issues with the Uhaul computer system. Blankets were not folded when we picked up the truck. When we dropped off the truck we were told to fold the blankets or we would be charged. The lady said she would ask for a credit, no credit received.

Craig filley 
Rating:
5.0

Customer did not leave a comment.

Keith Gillespie 
Rating:
2.0

I picked up and dropped off after hours. I paid for a dolly but did not receive one. I was told over the phone I would not have to pay for a dolly since I never got one. Please refund that money. Also, when I arrived the truck was parked in the back of the property behind a dumpster wedged between the fence and some U-Haul trailers. I had to physically drag the trailer over in order to get the truck out. I have a photo. I’m not sure what they were thinking. The truck itself handled very well. I hope someone will reach out to me and refund the money I spent on the dolly at least. I have rented from U-Haul many times over the years but this time was not so good. However, all the people I interacted with over the phone were excellent - courteous, helpful and responsive. I really appreciate that and it helps me not be angry about the pick up fiasco. Big thanks to the customer support staff. They are doing a great job.

Samuel Laing 
Rating:
3.0

Customer did not leave a comment.

William Merow 
Rating:
5.0

Friendly and curious service and everything went smoothly

bill brady 
Rating:
5.0

Customer did not leave a comment.

PAUL BRUNELL 
Rating:
5.0

This is a very good location for rental. Nice people, very accommodating.

Gary Peffer 
Rating:
5.0

This is the cleanest rental I have gotten in a long time. Very good location and very helpful

Gary Peffer 
Rating:
5.0

Customer did not leave a comment.

Ronald Jacob 
Rating:
5.0

Friendly, prompt, and fair!

JAY THOMAS 
Rating:
4.0

Customer did not leave a comment.

Tom Marxmiller 
Rating:
5.0

Absolutely the best. Very friendly and helpful

Tabitha Sanchez 
Rating:
5.0

Customer did not leave a comment.

Joel Bultman 
Rating:
3.0

Customer did not leave a comment.

Maxine Stallings 
Rating:
5.0

Customer did not leave a comment.

Rose marie Partenheimer 
Rating:
5.0

Customer did not leave a comment.

richard smith 
Rating:
5.0

Everything was great no improvement needed

WILLIAM JIRAK 
Rating:
5.0

Customer did not leave a comment.

Janet Aniello 
Rating:
3.0

The location for pickup was changed 3 times and I was not notified of the final change until the last minute. It was very frustrating.

MEGAN JENNY 
Rating:
5.0

Excellent customer service - everyone was very helpful, courteous, informative and efficient. This is the very best U-Haul location I've ever used for any service.

GERALD PENDLEY 
Rating:
5.0

Customer did not leave a comment.

ROBERT HEINZ 
No reviews have been submitted for this location.

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