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Customer Reviews for River Mills Professional Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I received the email explaining to download app at 1421. My pickup time was at 1300. The process was not explained to me prior to pickup. I arrived early at 1230 surprised Noone was there to greet me. Looking for a number to call, the number was not on the door but on a sign at the road. I made four calls and spoke to many more representatives before I was instructed to download the app and check in online line. One rep hung up on me. One rep put me on hold for 18 min before I hung up. Once I managed getting the key, upon inspection the park brake was bent and difficult to work. The truck needs an alignment it was pulling to the right. The gas tank was only 2/3 full. It took me 1 hour 15 min to leave with the vehicle. I filled it up to full because i wasnt going to leave the next person with less than a full tank. I was charged an extra 53 dollars and some change. It was a series of unfortunate events. I believe it could have been curbed with better assistance on how to retrieve the vehicle with lock box code, ect. To be charged extra at turn in, which was a full day early was just poor customer service. I very rarely leave bad reviews. It was not a good experience.
Lisa CTire was very low on air, had to go to another location to get it addressed. Also, mileage allowance was insufficient for the cross country trip, I viewed this as a way for u haul to scam renters.
David MAgain, I had no complaints about the location itself or the manager, just the U-Haul corporate experience.
MICHAEL GThe drop off location was great. Congenial, fast service. This is our second rental in the last 45 days and we plan to do it again 1 or 2 more times. Thank you for salvaging the situation.
Patricia HGreat customer service and I look forward in the future to doing business with y'all again
Tammie LTrailer was not at the location that I had my reservation confirmation from. Very inconvenient.
Charles HHave rented at this location before and always received great customer service !
Anthony EI rented the truck from u-haul instead of Penske because of the drop off location close to me in Mount Pleasant, SC. I was told it was .5 mis from my destination. Only when I got here and called every possible return site in the area did I find out YOU HAVE NO VENDOR / RETURNS IN THE AREA AND I HAD TO DRIVE 40 MINS IN RUSH HOUR CHARLESTON TRAFFIC TO GET YOU YOUR TRUCK. Never again. You wouldn't even cover the extra miles it took me to recover. Penske all the way. Unlimited miles and no lying or bad info. Penske had great customer service. Penske wins the truck rental war.
STEVENW MPerson on duty was very helpful and courteous.
Kenneth WTo make customers pay mileage and fill up the gas tank is ludicrous. Should really stop advertising $19.95 when the true cost is much higher. That is very misleading. Also, the truck smelled strongly of cigarettes to the point it was nauseating.
Anastasia WFirst time using a trailer. Kim was great. She took the time to give me tips and explain everything to me. It's a pleasure renting from this location.殺
Rebecca BThe lady that waited on us was very professional, she knew her business, and it was a pleasure doing business with her etc. THANK YOU - for making our move easy etc.
linda rOriginal trailer did not have functional lights. A second trailer was assigned, but this caused some confusion at the drop off location since we were not given updated documents. We eventually got it straightened out, but it took a couple trips to the drop off location.
Charles TExcellent rental and customer service. Very friendly. Would highly recommend using this rental site.
Frederick NNothing can be improved!!!!!
Daniel AAwesome experience! Will Rent from Here again when I need another trailer
Stewart RGreat and quick service from a friendly and capable woman running the business. She was very pleasant and efficient!
Heidi LI have used this location several times. The agent, Karen is personable, efficient and professional. I will continue to use this particular Uhaul location when the need arises I give it 5 ⭐️⭐️⭐️⭐️⭐️朗
Rebecca BCheapest option! Yay!
Caitlyn CCheck in was as easy as it can get. The lady that did the check in did a super job. Couldn't be any better than that.
George DOutstanding customer service. The best U-Haul location we have ever gone to.
MICHAEL BMy pickup date was scheduled for Saturday at noon. In spite of being very busy when we got there, we were hooked and rolling on time. The attendant was very personable and helpful with questions. I have rented from multiple U-haul facilities over the years and this is one of the good ones. Great job!
Ryan RJust as easy as possible
Robert SGreat working with Kim she always has everything ready and answered all questions. I'm defo a repeat customer.
Rebecca Byes they are very friendly and sweet but the truck i have now has an engine light on
SHelby AHonestly we moved from nc to ky and it was around $600 but moving from back to nc was over $1000, I understand the demand in the trucks but as a military family that actually are returning customers ever couple of years this is ridiculous. We will not be using uhaul again for our moves since the prices are outrageous.
Hunter GVery friendly people at both locations
ANDREW CFriendly, kind, knowledgeable, and professional. What else could anyone ask? Thank you all.
JAMES PTruck was ready for me when I arrived truck was clean and was very happy with the service
Kevin GKim is wonderful
STEVEN MMy husband dropped it off and said the lady was very nice%!
MICHAEL DKim, that works at the Neuse Blvd location is very courteous and professional, she treat her customer like they are apart of her family. She is truly amazing! Please share this comment with her Supervisor. Thank you, Mrs Hill.
JACQUELINE HYour website could be easier, but your face to face customer service is second to none. ¡Gracias!
Florence WKaren is the best! Always courteous, professional and helpful. I love this location as I rent always from this location for my event business. I am very happy with their trucks and service.
Rebecca BBesides being charged for something they had no control over , & uhaul customer service being HORRIBLE & uncooperative & changing my p.u . location last minute even though I made the reservation 3 weeks in advance & not working with me to change my drop off location to a closer one ,still fighting with them for a refund on the extra charges
Jerry NThe staff at the river mill location was amazing friendly and very helpful in explaining the contract and truck information. Would highly recommend this site for location.
Karen BMake sure all items ordered are provided. I did not get the appliance dolly I needed; therefore, I had to borrow one when I got to Wilmington and then had to get another when I returned to New Bern. This was a huge inconvenience to me for just a $20.00 refund.
Amber BI've used this location before for some family business. The person working there unfortunately had to go home sick so everything didn't get resolved until the next day. They're very helpful and thorough.
Barbara KI dropped off after hours but the location and drop box were easy to find and very well maintained.
Tellis FI for got her name but she went about and beyond to help me and my wife just want to thank her and River Mills has our business now we will continue to our business thank you.
Charles DI would not change a thing best customer service I have seen in many years and I have been all over the United States
Mark Overy helpful and friendly personnel at that location. No reason the change anything.
KEITHMICHAEL HMy qualm is not with the dealership, but with the Uhaul system. I made sure to upload my information online before arriving to expedite the process, yet the dealer still had to retake my information, as if I didn't even put it in the system. This seems overly redundant and should either be removed as an option or made so that the process does not have to be gone through again once the customer arrives at the dealer.
beau DBest rental site I have ever used, the lady was very courteous and and I could tell she would go out of here way to please her customers .
WILLIAM SKim is amazing, she treat you just like you're a family member. When i need a rental that is the only location that I.go because of her. Please share this review with her.
JACQUELINE HWoman checking us in was honest and upfront, no surprises with the bill. Truck was clean and ran well. Only place we know of with pickup trucks in New Bern.
Joseph MGreat service, very helpful and knowledgeable
David MVery nice and respectful staff, gave me good advice for local area.
VINCENT IGreat UHAULlocation. Friendly,accommodating and outstanding customer service
Maureen SAwesome service
Daniel MI'm not sure what I could recommend. Tammy was kind, and very helpful and put me in calm as to how to do everything I needed to do. Maybe having more employee's like her, that was focused, helpful and explained with patience as she was able to tell I was getting overwhelmed. Thank you both U-Haul an
martha bKim at River Mills was awesome. She was very helpful and worked to make sure everything went smoothly. She answered all my questions and would ask if I needed anything else.
Pam L