Comentarios del cliente para River City Laundry

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de River City Laundry

Grado total:

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Russell R. en

Grado:

El cliente no dejó un comentario.

Collin G. en

Grado:

We wish we would've gotten the girl's name that worked in your River City Laundry location in Sioux City location. She was polite, courteous,and very hard working. she was able to deal with multiple customers in an efficient and professional manner. thank you, Colin and Vicki Galvin

cheri s. en

Grado:

This is a laundry mat. Poor girl did her best, but had never checked in a one way truck, had issues with the website not loading,etc. Not sure why we were told to go here and not the full service U Haul 1 mile down the road. I don't want this to reflect poorly on the young woman helping us.

Leonard M. en

Grado:

Set up pick up at location customer references, not just a location in the vicinity.

Mark T. en

Grado:

El cliente no dejó un comentario.

NICOLE M. en

Grado:

Everything was great! Whitney was wonderful to work with!

paula m. en

Grado:

Employees need to be trained in regards to deposits and the refund process if paying cash

Michael C. en

Grado:

Fast an easy an friendly service

Lynda H. en

Grado:

I was not sure about the rates of the 24 hour rental agreement. I was charged duplicate for both days. I was under the impression that I was going to be charged a one time fee for both days of the rental truck. I feel that uhaul companies should explain to the customer the exact amount they are going to be charged before signing the rental agreement.

DAVID G. en

Grado:

Great job very friendly

Robert B. en

Grado:

Staff requires more training. Needs a digital sign system. Have used this location previously and network connection has always been slow which causes delays.

Robert B. en

Grado:

Staff was slow to process.

Steven S. en

Grado:

El cliente no dejó un comentario.

Danny H. en

Grado:

El cliente no dejó un comentario.

Joel S. en

Grado:

Excellent help at the rental desk from the young lady. Great explanation on all things. I returned the truck later in the day and same gal was there to check me out. It is a safe location in a very nice laundromat.

Mornique W. en

Grado:

El cliente no dejó un comentario.

Tracey L. en

Grado:

The gentleman was very helpful and friendly. He took the time and called around to find me a bigger truck when i realized the truck i ordered online was to small. My check out and check in was fast and he took tge time to discuss all the charges. If you need a Uhaul pick this location u will be pleased you did

kermit e. en

Grado:

El cliente no dejó un comentario.

sue a. en

Grado:

El cliente no dejó un comentario.

Kendall M. en

Grado:

Whitney and Sue were fantastic!

Charles M. en

Grado:

Sioux City An surrounding areas are good to go. Your Omaha An council bluffs stores are garbage An need additional training or motivation.

Rhonda F. en

Grado:

El cliente no dejó un comentario.

Tristan B. en

Grado:

The reservation was a nightmare. Reserved a 5x8 covered trailer via online with email confirming we had made the reservation complete with reservation number. When confirming the location for pick up the main U-Haul called and said that they didn’t have a 5x8 available but had a 6x12 we could use at no additional cost. The pick up location called confirming the same. Fast forward to the actual pick up day. We showed up at 9am, which was the time we scheduled to pick up, the employee didn’t show up until 10 minutes after our confirmed time which, no big deal. However, they had no record of our reservation, had to re-reserve on the spot, this including the lack of agreed upon price we were to be charged for the 5x8 trailer that was not only confirmed the day before by them but by their maintain U-Haul out of Des Moines . The gordon Dr store refused to let us pay the 5x8 price as they had “no record of that on hand”. In addition, we were given uneducated instruction of what we needed for said trailer which was that “the ball height didn’t matter”. Luckily the pickup location was close by and we were able to check and see what we needed. We got a hold of Des Moines headquarters who reimbursed us for the difference of the 2 trailers and did receive our deposit. I guess all I can recommend is to get it together bc your store was a freaking nightmare to do business with

josh m. en

Grado:

Shakes really bad was dirty when I got it lady at desk said I had to clean it even if it wasn’t mine

TOM G. en

Grado:

Easy to get in and out. After hours drop off so can’t say much else

shane b. en

Grado:

El cliente no dejó un comentario.

Margaret S. en

Grado:

El cliente no dejó un comentario.

Miranda R. en

Grado:

The workers took a really long time to come to the counter to serve us both times. There seemed to be a lot of distractions. We were told that we would be getting our truck from a different location and found out this at the last minute. Communication was very poor.

terry g. en

Grado:

El cliente no dejó un comentario.

James N. en

Grado:

The receptionist was very helpful and friendly. She cheerfully readjusted my rental agreement to make it more convenient for drop off.

Melinda D. en

Grado:

El cliente no dejó un comentario.

LILETTE J. en

Grado:

El cliente no dejó un comentario.

Jana N. en

Grado:

El cliente no dejó un comentario.

ernest g. en

Grado:

El cliente no dejó un comentario.

Jesse K. en

Grado:

El cliente no dejó un comentario.

Daryl S. en

Grado:

El cliente no dejó un comentario.

kem L. en

Grado:

El cliente no dejó un comentario.

Jeffrey D. en

Grado:

El cliente no dejó un comentario.

Jenna W. en

Grado:

El cliente no dejó un comentario.

Aaron B. en

Grado:

Very knowledgeable and friendly young lady working. A+ in customer service.

TIFFANIE M. en

Grado:

Nothing Whitney was great she explained everything and was so nice!! Thank you for the great experience!!

Brian N. en

Grado:

El cliente no dejó un comentario.

Danny E. en

Grado:

I was given a rate on the phone and it was changed when I picked up the vehicle! Poor service!

Lester C. en

Grado:

El cliente no dejó un comentario.

Gilbert V. en

Grado:

Lil over priced especially when I have more gas back then I was given rather just find a truck from friend

Pat C. en

Grado:

El cliente no dejó un comentario.

Maxine S. en

Grado:

El cliente no dejó un comentario.

Tom B. en

Grado:

I picked up the trailer and it had debris all over in the back. I was only hauling dressers so I left it as it was. When returning it the clerk told me she will be charging me $25 for returning it dirty. She provided me with a broom and I swept it out. But I was returning it in the condition that I received it. If they want it clean on return they should have it clean upon pick up.

STEVE M. en

Grado:

El cliente no dejó un comentario.

Brad R. en

Grado:

El cliente no dejó un comentario.

troy g. en

Grado:

That was not my drop of site it was 300 and something first Street in sergeant bluff Iowa

Mubarik A. en

Grado:

Thinks for good service I appreciate keed movies forward

mike s. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Whitney understood what I needed and did awesome putting it all together, 10ft and car transport

tom p. en

Grado:

El cliente no dejó un comentario.

Jason L. en

Grado:

El cliente no dejó un comentario.

Kristie T. en

Grado:

The girl was super friendly and the truck I want one for my own it was very smooth ride and I will get it again hopefully soon to move

Peter D. en

Grado:

Excellent customer service! Attendant very helpful...

Missy G. en

Grado:

I had a horrible experience renting this uhaul. The lady Dee Dickson told me “if I would get off the phone with her I wouldn’t need the truck longer cuz I could be moving”. She told me to get going. Extremely rude. She was no help at all, very condescending, and in a complete power trip. Worst experience ever and I will spread the word of my horrible experience.

Chris B. en

Grado:

I'm not happy with the 15 dollars cleaning bill tacked on when the trailer was just as clean as when I picked it up. I will not be doing business here in the future.

Tara V. en

Grado:

This was a horrible experience. I was directed to go to Denison, Iowa to get the truck I reserved. I drove there. They couldn't help me, were nasty, and said the uhaul person had left. Told me they would tow my car. I was in tears. Uhaul redirected me back to River City.... for a smaller truck. They also said that based on the horrible service the regional manager would be calling me. They said they would request the call be that day (6/29) but he had 72 hours to call me, they told me he would address my issues... since I now would have to return to Iowa for a second trip to get my remaining items that didn't fit in the smaller truck- or just give them up. It's been six days. No call, no email. It is frustrating. I truly believe UHaul should be giving me a discount on my second trip based on their horrible service and promises. The call said it was recorded. Please listen to it.

beverly e. en

Grado:

El cliente no dejó un comentario.

Marco C. en

Grado:

The men that is there is very nice and attentive.

Tammy A. en

Grado:

Have a truck that runs and has even just enough gas to make it to a gas station. To bad the manager of a different store was unwilling to help due to wanting to go home for the day. Will say the lady at this location did everything she could but clearly her hands that were tied and rented me a truck with no gas and a dead battery. Also I asked for the place in Dakota City because it was two blocks from my house but was told it would be in south Sioux and then I had to go even further out of my way and go to Sioux City to get and return the truck, and because of this I had to add another 10 miles I had to pay for.

Ardella D. en

Grado:

Everything was excellent. The young lady that assisted me was very helpful and knowledable!

FRANK G. en

Grado:

Excellent, helpful staff who was friendly & knew what she was doing.

David R. en

Grado:

El cliente no dejó un comentario.

Gewiria F. en

Grado:

The customer service representative was really nice throughout the entire process. She even helped me replace a flat tire on my own vehicle. Exceptional service. I’ll be sure to recommend this location highly to all my friends.

Steven S. en

Grado:

El cliente no dejó un comentario.

Marlis H. en

Grado:

The lady that help us was wonderful the only thing I would improve would to have a rate if you are to use the uhaul for a couple hours instead a day rate

John B. en

Grado:

El cliente no dejó un comentario.

SHAWN M. en

Grado:

El cliente no dejó un comentario.

michael f. en

Grado:

El cliente no dejó un comentario.

Kevin T. en

Grado:

Always friendly

James E. en

Grado:

excellent service....vehicle was perfect. your personnel were considerate and helpful...shout out to Whitney who was terrific and very helpful...thank you for excellent experience

Kent F. en

Grado:

Could have been a little faster at making me the customer priority number one, but otherwise great experience. Note would only go to this location after Dace closed.

Belinda T. en

Grado:

El cliente no dejó un comentario.

Dallas T. en

Grado:

Scheduled a time/day for Hitch installation online, get email confirming the appointment. Arrived on said date, get told they are not available and it got bumped to the next day when I am not available. Why schedule a time if they will just change it at will? *UPDATE 5/12/2018* We Called this location because our wiring harness that was installed by their technician was found to be NOT ATTACHED properly to the car, causing the wiring harness to melt from the exhaust and short out our trailers. When we called to speak to the technician multiple times, we were placed on hold and they eventually hung up. Absolutely inexcusable, and we had to issue a claim with our credit card company to refund our purchase since these people have done NOTHING to attempt to make this right. NEVER DO BUSINESS HERE! These people will NOT get their money until they make this right! We told them we would be traveling across country, and they do a shitty job that caused our wiring to melt! UNEXCUSABLE!

gary p. en

Grado:

El cliente no dejó un comentario.

Kevin D. en

Grado:

El cliente no dejó un comentario.

Barbara B. en

Grado:

Excellent service.

joel s. en

Grado:

El cliente no dejó un comentario.

Doug T. en

Grado:

Nothing. This was the only location that we could get a 27 ft truck.

Nathan F. en

Grado:

Nothing to the location very nice young lady working there

John B. en

Grado:

El cliente no dejó un comentario.

Jane A. en

Grado:

El cliente no dejó un comentario.

Kay R. en

Grado:

El cliente no dejó un comentario.

Tim B. en

Grado:

We were not very happy at all our sister van broke down. We called the south Sioux City office and spoke with Kayla she quoted us 19.95 for a car tow Dollie we drove all the way back to Pender nebraska 40 mile one way to get a hitch. She told us to go to the Gordon drive location because they had one. When we got there Whitney told us it would be 44.95 we told her what Kayla quoted us. She told us we she couldn't give it to us for this amount. I told her to call Kayla and ask her why she quoted us that? She wouldn't do it. So we had no choice but to get it. I feel like if one of your employees quotes a price they better know what they are quoting or they need to stand by that quote. Sorry just not very happy with the over all service. Cindy Wills and Tim Ballard

Sherry S. en

Grado:

I have rented from this location at least five times in the last year! Always professional and vehicles are clean! This is the only place I will rent from in my area!

BobbiJo B. en

Grado:

Proper customer service. After hours service skills need work. Tried to take more money and denied my refund immediately after their mistakes

Jennifer O. en

Grado:

This place was quick and efficient and she was super nice. Loved the experience. Thank you!!

dan p. en

Grado:

El cliente no dejó un comentario.

DAVID M. en

Grado:

El cliente no dejó un comentario.

Janet J. en

Grado:

I am very satisfied with everything including the Whitney, the Company representative who has helped me two times in the last three weeks.

STEVE S. en

Grado:

El cliente no dejó un comentario.

Muluebrhan H. en

Grado:

It is far from the city. They charg us 10milles for free.

Amanda S. en

Grado:

The gal at the front desk, Whitney, was very nice and helpful!

Art F. en

Grado:

The environmental fee I think it's a real rip off. And if the customer returns the unit with more fuel that when it went out the customer should get credit and get reimbursed

MIKE C. en

Grado:

El cliente no dejó un comentario.

Janet J. en

Grado:

I'm satisfied with the service I received and would use them again.