El cliente no dejó un comentario.Francisco N.
Customer Reviews for Rita Ranch Storage Car & Dog Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joshua U.
El cliente no dejó un comentario.Jennifer T.
We had no choice but get a truck from this location despite making a reservation 5 weeks in advance at another location much closer. UHaul gave us a discount on mileage but we had to go 20 miles out of our way each way so it was still more costly than it would have been. What is the point of a reservation if they can't get a truck where you reserve it? Then when we had to pick up the truck via the online check in the system did not work properly and this caused another delay and much frustration.Peter H.
El cliente no dejó un comentario.glen H.
Put too much gas in the vehicle. No refund.Paul M.
El cliente no dejó un comentario.Donna B.
Fix the website and stop trying to rent trucks that have not been checked back in.JAMES S.
El cliente no dejó un comentario.Bobbi B.
Didn't have the accessories I reserved and then the billing is still incorrectPhillip W.
El cliente no dejó un comentario.Harvey G.
El cliente no dejó un comentario.Terry M.
They did not read the notes on the contract before I was charged.Craig I.
I would not recommend Uhaul at all! Horrible customer service and on and onâ€¦Blake D.
Was given a truck with 0 gas. Made it 100 yards out of the lot and ran out of gas.Joel S.
El cliente no dejó un comentario.Natalie L.
El cliente no dejó un comentario.Todd F.
El cliente no dejó un comentario.Reginald G.
My only complaint was with uhual it's self! I reserved the trailer had to drive 45 minute to pick up but the was told I had to drive another 45 minutes to pick up another trailer because the one that was ment for me wasn't returned! Why it upset me was I drove right by three in the town I was already in. Before left to pick up the first trailer!Thomas O.
El cliente no dejó un comentario.Arnold W.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.Pamela R.
Having adaparts on location to purchase.Stefanie A.
El cliente no dejó un comentario.David A.
While I understand my reservation was last minute, customer services was poor.Brooke C.
Miriah was very friendly, and her customer service was spot on. Thank you !Regina C.
El cliente no dejó un comentario.Tom V.
El cliente no dejó un comentario.duke M.
El cliente no dejó un comentario.Rod S.
Make sure the vehicle Truck doesn't have any leaks and enough blankets.crystal K.
El cliente no dejó un comentario.Raul O.
El cliente no dejó un comentario.Jesse D.
El cliente no dejó un comentario.Chris S.
El cliente no dejó un comentario.Jonathan O.
El cliente no dejó un comentario.jonathan P.
El cliente no dejó un comentario.david B.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.Carlos G.
El cliente no dejó un comentario.Ernesto G.
I was told I could not drop off the trailer there when I called. A young woman told me that. Then I told her U-Haul had given me that address and that I could call corporate if necessary. Then she relented and told me to just drop if off by other trailers. When I went into the office to ask for a receipt, she finally came out and I got a receipt by email. After all that, she finally said, "Have a nice day." I would never, ever use this location again. The U-Haul location on South Houghton Road flat refused to accept the trailer and told me I could get a $250 fine if I left it there. That guy was rude. You really have your work cut out for you.David T.
The lady at the uhaul office was super friendly.Aggie H.
El cliente no dejó un comentario.CHRISTINE E.
El cliente no dejó un comentario.Timothy B.
Excellent experience, will use againSterling Q.
El cliente no dejó un comentario.Matthew D.
El cliente no dejó un comentario.Magnolia C.
After hours drop. Person was onsite (not visible, but the truck was moved 5 mins later when i drove back by) but the office was closed. Online check in was easy enough.Jesse T.
Extraordinario servicio al clienteRobert S.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Fred B.
El cliente no dejó un comentario.Les D.
El cliente no dejó un comentario.Caleb M.
El cliente no dejó un comentario.MICHAEL P.
upgrade your hardware so your employees can more efficiently do their work.Gian M.
If you advertise being open at 9 AM then be open. I stopped down to rent a trailer and told it wasn't available. Went home to go online to make a reservation and online it was available. Booked it and went back down to pick it up. Need to work a little bit I'm customer serviceMark P.
El cliente no dejó un comentario.Jaime N.
Everything was easy and smooth with knowledgeable and friendly staff. GraciasBrenda P.
quick & easy- very organized process. 1st rate assistance!William S.
Clean put the truck before renting it out( our 26' rental had moving blankets, two hand trucks and a furniture dolly left inside) It wasn't swept out and gas tank was only 1/2 full. We have photosJAMES J.
Make sure dirt is sweep from cargo areaRUDY O.
Serious attitude because I dropped it off here Was not a happy camper Will find a different location next timePaul K.
Ground dirt inside trailer. I had to sweep outJames C.
El cliente no dejó un comentario.DAVID A.
Didn't have enough moving blankets even though I ordered a couple of weeks in advance. I was supposed to pick up at 8:30 before they opened, but the blankets and two dollies that I ordered were not in the truck so I would have had to wait until they opened to complete my order. Lucky I was running late or I would have paid for my movers to wait for this...SCOTT S.
El cliente no dejó un comentario.Bernard H.
The vehicle I was assigned was clean and driveable for the most part, but the transmission wouldn't shift as it should. There were several times when I would be in the third gear and the RPMs would exceed 3000 and it sounded like it needed to shift, but it wouldn't. I ended up having to switch it to neutral and then back into drive and then it would usually jump into fourth gear and work as expected from there. Only a small number of times did it properly shift from third to fourth as expected without the need to change to neutral first.EDWIN R.
El cliente no dejó un comentario.Valera C.
El cliente no dejó un comentario.KYLE P.
El cliente no dejó un comentario.Rhonda S.
I was first assigned to houghton location and they didn't have the truck there, then drive to rita rd which had the truck but not the dolly I needed. It took so long to get things resolved which was stressful because I was paying someone to help me move by the hour. I was very upset but the lady at the rita ranch location was really nice and helped me outCHARMAINE S.
El cliente no dejó un comentario.tom V.
El cliente no dejó un comentario.MICHAEL H.
I was charged an extra $100 for damage that was done after the truck was returned. I had also paid for trip insurance to cover any issues, so I got charged for insurance and a damage charge.JOHN T.
El cliente no dejó un comentario.RANDY D.
Before leaving and requesting to add additional coverage we were told they can't change the orderâ€¦but we could at the 1-800#â€¦we call but they say can't add it after the van has been dispatched but will send us to another person. After 25 minutes on hold we are told we exceeded our 15 min limit and can't add the coverage. When we receive a call 24 hours later we are told it could have been added! Not impressed with how everyone worked with us!SAMUEL M.
Checking with android way to complicatedtiffany D.
El cliente no dejó un comentario.DAVID D.
Manager was professional and efficient and friendlyGEORGE B.
El cliente no dejó un comentario.ROBERT S.
Employee was extremely nice, and got everything done quick and efficiently at the beginning and end of service.JOLEEN H.
Get a person who knows how to run a business and knows what he is doingJUSTIN S.
El cliente no dejó un comentario.ROBIN R.
Representative was extremely helpful and courteous in fixing a contract issue upon arrival.Kurt T.
Excellent Customer Service. Keep up the great workBENNY O.
Attendant working when I dropped off the truck said that I didn't need to sign anything and that he couldn't print me anything to show that I returned the truck or what my updated charges would beDOUGLAS R.
El cliente no dejó un comentario.DEBORAH V.
El cliente no dejó un comentario.MICHELLE R.
Have not as yet received a good receipt of rental showing paid in full. It shows what I rented but no charges or payments shown, only zeroes. Only proof I have of payment is the charge on my bank VISA card. I will contact the office tomorrow and ask them to send me a complete receipt.THOMAS P.
Very friendly staff and great experienceANDY A.
El cliente no dejó un comentario.TODD O.
Great customer service! The only item I would suggest is that it would have restrooms.GLORIA G.
100% satisfied. Thank you!JOHN A.
El cliente no dejó un comentario.Gian M.
Website had issues, forcing me to contact customer service twice. Furthermore, the keys weren't in the lockbox ready to pick up. Luckily, one of the employees showed up randomly and got me the keys from inside the store ... an hour after my pickup time.Jonathan B.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.LARRY M.