Customer Reviews for Rita Ranch Storage Car & Dog Wash
(Distribuidor de U-Haul del vecindario)

225 comentarios

7850 S Rita Rd   Tucson, AZ 85747

(520) 574-2553

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(520) 574-2553

7850 S Rita Rd
Tucson, AZ 85747

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela R. 
Clasificación:
3.0

Having adaparts on location to purchase.

Stefanie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
2.0

While I understand my reservation was last minute, customer services was poor.

Brooke C. 
Clasificación:
5.0

Miriah was very friendly, and her customer service was spot on. Thank you !

Regina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom V. 
Clasificación:
5.0

El cliente no dejó un comentario.

duke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod S. 
Clasificación:
3.0

Make sure the vehicle Truck doesn't have any leaks and enough blankets.

crystal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

david B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto G. 
Clasificación:
2.0

I was told I could not drop off the trailer there when I called. A young woman told me that. Then I told her U-Haul had given me that address and that I could call corporate if necessary. Then she relented and told me to just drop if off by other trailers. When I went into the office to ask for a receipt, she finally came out and I got a receipt by email. After all that, she finally said, "Have a nice day." I would never, ever use this location again. The U-Haul location on South Houghton Road flat refused to accept the trailer and told me I could get a $250 fine if I left it there. That guy was rude. You really have your work cut out for you.

David T. 
Clasificación:
5.0

The lady at the uhaul office was super friendly.

Aggie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

Excellent experience, will use again

Sterling Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Magnolia C. 
Clasificación:
5.0

After hours drop. Person was onsite (not visible, but the truck was moved 5 mins later when i drove back by) but the office was closed. Online check in was easy enough.

Jesse T. 
Clasificación:
5.0

Extraordinario servicio al cliente

Robert S. 
Clasificación:
5.0

N/C

Catherine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les D. 
Clasificación:
5.0

Nada

Jessica O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caleb M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

upgrade your hardware so your employees can more efficiently do their work.

Gian M. 
Clasificación:
4.0

If you advertise being open at 9 AM then be open. I stopped down to rent a trailer and told it wasn't available. Went home to go online to make a reservation and online it was available. Booked it and went back down to pick it up. Need to work a little bit I'm customer service

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime N. 
Clasificación:
5.0

Everything was easy and smooth with knowledgeable and friendly staff. Gracias

Brenda P. 
Clasificación:
5.0

quick & easy- very organized process. 1st rate assistance!

William S. 
Clasificación:
5.0

Clean put the truck before renting it out( our 26' rental had moving blankets, two hand trucks and a furniture dolly left inside) It wasn't swept out and gas tank was only 1/2 full. We have photos

JAMES J. 
Clasificación:
5.0

Make sure dirt is sweep from cargo area

RUDY O. 
Clasificación:
3.0

Serious attitude because I dropped it off here Was not a happy camper Will find a different location next time

Paul K. 
Clasificación:
3.0

Ground dirt inside trailer. I had to sweep out

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

Didn't have enough moving blankets even though I ordered a couple of weeks in advance. I was supposed to pick up at 8:30 before they opened, but the blankets and two dollies that I ordered were not in the truck so I would have had to wait until they opened to complete my order. Lucky I was running late or I would have paid for my movers to wait for this...

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard H. 
Clasificación:
5.0

The vehicle I was assigned was clean and driveable for the most part, but the transmission wouldn't shift as it should. There were several times when I would be in the third gear and the RPMs would exceed 3000 and it sounded like it needed to shift, but it wouldn't. I ended up having to switch it to neutral and then back into drive and then it would usually jump into fourth gear and work as expected from there. Only a small number of times did it properly shift from third to fourth as expected without the need to change to neutral first.

EDWIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valera C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
5.0

I was first assigned to houghton location and they didn't have the truck there, then drive to rita rd which had the truck but not the dolly I needed. It took so long to get things resolved which was stressful because I was paying someone to help me move by the hour. I was very upset but the lady at the rita ranch location was really nice and helped me out

CHARMAINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
2.0

I was charged an extra $100 for damage that was done after the truck was returned. I had also paid for trip insurance to cover any issues, so I got charged for insurance and a damage charge.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY D. 
Clasificación:
3.0

Before leaving and requesting to add additional coverage we were told they can't change the order…but we could at the 1-800#…we call but they say can't add it after the van has been dispatched but will send us to another person. After 25 minutes on hold we are told we exceeded our 15 min limit and can't add the coverage. When we receive a call 24 hours later we are told it could have been added! Not impressed with how everyone worked with us!

SAMUEL M. 
Clasificación:
5.0

Checking with android way to complicated

tiffany D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

Manager was professional and efficient and friendly

GEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Employee was extremely nice, and got everything done quick and efficiently at the beginning and end of service.

JOLEEN H. 
Clasificación:
5.0

.

EMMANUEL E. 
Clasificación:
1.0

Get a person who knows how to run a business and knows what he is doing

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN R. 
Clasificación:
5.0

Representative was extremely helpful and courteous in fixing a contract issue upon arrival.

Kurt T. 
Clasificación:
5.0

Excellent Customer Service. Keep up the great work

BENNY O. 
Clasificación:
1.0

Attendant working when I dropped off the truck said that I didn't need to sign anything and that he couldn't print me anything to show that I returned the truck or what my updated charges would be

DOUGLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE R. 
Clasificación:
4.0

Have not as yet received a good receipt of rental showing paid in full. It shows what I rented but no charges or payments shown, only zeroes. Only proof I have of payment is the charge on my bank VISA card. I will contact the office tomorrow and ask them to send me a complete receipt.

THOMAS P. 
Clasificación:
5.0

Very friendly staff and great experience

ANDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD O. 
Clasificación:
5.0

Great customer service! The only item I would suggest is that it would have restrooms.

GLORIA G. 
Clasificación:
5.0

100% satisfied. Thank you!

JOHN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gian M. 
Clasificación:
3.0

Website had issues, forcing me to contact customer service twice. Furthermore, the keys weren't in the lockbox ready to pick up. Luckily, one of the employees showed up randomly and got me the keys from inside the store ... an hour after my pickup time.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY M. 
Clasificación:
5.0

Anthony is a top-shelf manager that knows what makes a business run. Rita Ranch U-haul and Storage Car & Dog Wash location has “Gold” in having by him there. Compliments to Anthony's customer service and high work ethic. I saw him helping several other customers with excellence just like he treated me. He also had great phone skills with a difficult person.

BRYON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny G. 
Clasificación:
5.0

Make sure ordered equipment is in truck. Second time I didn't get my appliance dolly. Other than that was a great move with no issues with truck.

Joel S. 
Clasificación:
3.0

The van had an issue where you slow down and power steering would lose boost and you suddenly have a beast to try to steer with your own sheer muscle. It was not safe. I told the rep upon drop off who offered no concession for it. I also had to travel 14 miles out of my way to pickup at this location because another didn't have my truck. I was told this with 45 minutes notice and it nearly ruined my nice day. Not a happy customer

JOSEPH WILLIAM P. 
Clasificación:
5.0

The staff member who assigned my truck was extremely kind and professional. He was kind enough to help carry a few small items from my Jeep to the truck at the time of rental. A little goes a long way. I highly recommend.

DAYNA R. 
Clasificación:
4.0

Clearer rental period time frame. The UHaul rep stated I had 24 hours but I received a text stating the vehicle was due back in three hours. My reservation was for 9:30 but I was not given keys until 10:30. Text stated vehicle was due back at 1:30 so I really only had 3 hours.

LOUIS M. 
Clasificación:
5.0

Load and load the items I hauled……lol

TODD P. 
Clasificación:
5.0

They had the Dolly and return was great. Again, dealers usually are great.

RICHARD R. 
Clasificación:
5.0

This has been my preferred location for uhual rental needs. The young man they helped me return the trailer was awesome. Very knowledgeable and nice. ¡Gracias!

MICHAEL C. 
Clasificación:
5.0

Complete Coach was our designated return location but they were closed. Someone else was schedule to pickup but they were closed. Thanks to Rita Ranch, we both were taken care of. I suggest getting ride of Complete Coach.

Barry D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

very friendly and courteous

John R. 
Clasificación:
1.0

These people are terrible customer service. They charged me for extra day rental then said they can't return the money. I have to go through district manager. Then customer service agent at aRita Ranch dig wash said oh I will return your money for the actual rental then charged me for two more days. What a joke. Would love to talk to a supervisor on this issue

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S. 
Clasificación:
5.0

Very friendly and helpful, will rent from again in the future.

CARL P. 
Clasificación:
3.0

Have a cleaner inside of the vehicle and the truck is a rough ride

AUSTIN K. 
Clasificación:
1.0

I would recommend you treat people with respect, while your location is open to actually have people manning the location. I would recommend that when people call you you call them back. Just some basic customer service would go a long way

Aiden M. 
Clasificación:
5.0

Property Manager is great! He was very helpful and understanding.

RYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia S. 
No se han enviado comentarios para esta ubicación.

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