The truck did great but the bumps of I-16 caused the passenger side sun visor to shake loose. It had been held together by an additional screw. I shared that information when I dropped it off.
Tom S
Customer Reviews for Rincon Market and Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't use this location. The truck had an oil light on and I was told the only arrangement they can give is to cancel my reservation and I could go on the website and look for another truck at another location. I was concerned about the oil light and asked what happens if I break down then call Roadside assistance. Then the return of the truck was a different person and his responses take a picture of the mileage and gas level. He never checked the truck himself. When I got the truck it had a quarter of tank, I brought it back with just more than a quarter of a tank. The vendor tried to tell me I had to put gas in it. Mind you the location I rented this from on website is a GAS STATION. Not to mention the truck was the most ragged out junk truck in the fleet with over 160k miles on it. Uhaul and it's vendors have really went downhill. Absolutely worst experience I've ever had with Uhaul. Do any seem like their vendors care about their equipment anymore. If I ever have to move again I'll be seeking other vendors like Penske or Enterprise. Uhaul has been very disappointing. Before people judge and make comments like I never should have accepted the truck, when you are on a deadline and getting another truck is almost impossible, you take the truck. Trust me though it won't happen again with this company!!!
Yujean FDidn't check in my return till nearly 24 hours later after I contacted uhaul to see if they showed it returned after receiving no email saying it had been returned. Couldn't be bothered to do the return when I was there.
Erik HService the trucks more often.
Marcella Jthe attendant was extremely rude and not helpful!!!
LYLE PThis was one of the worst experiences I have had with U-Haul from beginning to end. The person at the location did not help us with the trailer. She only came out of the store once and that was to take photos. I had to get the are manager to come and ensure the equipment was connected correctly. He arrived earlier than we discussed and still wasn’t able to ensure my vehicle was properly loaded.
Cecily ANice and Patient
linda jCalled to update return location 11/07, received a text updating return location to Rincon GA. App/system wasn't updated and personnel was unable to help, very unclear English, and overall unhelpful. All around horrible experience with uhaul. Moving forward I will not be using these services again.
Kristen BQuick in and out.
ROGER ONo walking inspection on return and no written receipt when returned. Text receipt at later time not to my liking. Anything could have happened after I left and that made me uncomfortable.
blanch gGive them they receipt when they return the truck etc. I was told that my receipt will be sent to me in 15min. I returned the truck about 1:15 and it’s 11:58 now and I still don’t have a receipt. Where is my receipt?
Edna BI dropped off the truck after hours and when I filled up, topped off with gas, the receipt wouldn't print. I came back same day during business hours to retrieve my receipt I needed for reimbursement for the move. I specified my situation and the clerk/owner could not comprehend my exact words. He very understood what I meant. I needed the receipt from a certain time and day. He eventually gave over what I needed. I mentioned my uhaul move and he didn't respond to that. I came back to get my receipt so I wouldn't be charged extra days. He opened the lid to the after hours drop box, (mind you, this should have been emptied at opening of business so that not to overcharge someone), gave me the key to check fuel and mileage and to take a picture of it as show proof in which I complied. I eventually received my receipt. Overall, highly dissatisfied at the quality of customer care and service to servicemembers who are obligated to make physical moves.
Quichau PHe was rude
Cynthia GTruck was not maintained, breaks were having issued, and found excessive broken glass in the back when opened.
Samantha BVery friendly and helpful.
Elaine NVery good
Jose RVery easy to work with this location. Fast and friendly and convenient to my location. Look forward to doing business again with them.
Joe SIt was a tad confusing as there were uhaul trucks at a convenient store. I wasnt sure where to drop keys off until i had to run in and ask the guy at the desk. Other than that everything went smooth in turning in the truck.
cindy sGreat job. Thank you!
Roger OI called Uhaul to make my request. The uhaul rep. was very helpful and kind. However, the location in Rincon charged an extra 219.00 for "wrongful dropoff". We rented a trailer to haul a beetle bug on, time was 6hrs. We returned it to the same location as pickup 3hrs early and was told I would receive an email receipt. I did not receive one with in 24hrs so I emailed uhaul and they sent one which showed the extra amt charged. I called the uhaul company, I should get reimbursed in 3-5 business days. I also confirmed with the company that it was the the Rincon Market and Fuel that charged this wrongful dropoff location. She said they "may have pushed the wrong button". I wouldn't use this business again, can't trust them.
donna tHad to clean the uhaul out it was full of sand and dirt blew it out with a leaf blower. After returning the uhaul I still have not received a receipt yet and its been more than 24 hours since it was returned. I originally intended to rent for two days but got thru with it early and returned it early I had selected no insurance and had been told it was gonna cost 💲 59 a day but I was told that I was being charged $79 while using it less than 25 miles. I asked for a paper receipt and was told the don’t give one only an email which I haven’t gotten one yet. Why no printed receipt pretty troublesome.
clayton bDid not have the smaller size truck that I requested, had to use the 26 ft which was entirely too big
Michelle SMake drop off locations more safe and make the app more user friendly to use while moving.
Shelby ENothing. Great service!
Jewel HWe arrived during opening hours with a truck and trailer. It was a gas station, and the attendant insisted I park the trailer in one spot , detach it and move the truck to another. This meant 20 min of maneuvering in the day in a muddy and very wet parking lot. He couldn’t help the weather and was probably following orders from the owner, but the experience was not what we needed after a long day unpacking.
NIGEL WVery quality and convent . Great customer service
Shronda BEverything was good
Diane WExcellent customer service and very smooth and easy rental.
Joe SIt all went as planned. That’s all you can ask for when moving.
Stephen CNo key drop box available. Location didn’t seem to have an area to rent moving supplies.
Alyssa JPersonal behind the counter were very helpful.
JAMES DEverything was excellent
KEMBLE SThe guy that works there was very rude and racist. He had me move the truck and auto transporter 3 times. Other people that were busy doing a pick-up also told him not to be so rude.
Allan BPick up location was considerably further away from the one l requested in the reservation l made a week in advance of my trip. One front tie down strap was severed and Uhaul rep offered no solution. Resulted in me purchasing a ratched strap and attaching it to the front tire webbing myself. There were other drop off locations nearer to my destination than the one l was given and the one l was given was closed when l arrived though the posted hours stated that it should be open. Resulted in delays as l had to contact Uhaul online and was ultimately told after several attempts to drop off the trailer anyway at this remote country town location and to take a picture of it which l ultimately did. This all resulted in a two hour delay at drop off causing me to change my plans for my visit with relatives after a long seven hour trip. Trailer itself worked well during the trip after l tweeked the tie down strap. The pick up and drop off however were totally unsatisfactory.
Harry ZThis was the worse experience I have every had dealing with Uhaul.
Tamara CWas never provided a receipt. Feel Like I was charged more than I should have been for the 4 hours and maybe 10 miles the UHaul was used but can’t seem to get a receipt to show what the breakdown was for the total charged to my card.
Jenefer CNa
Jimmie FCharged for fuel even though it was dropped off with same amount it was picked up with
Karen BGood drop off location. Walking distance from my home. Professional U Haul vendors.
joe pThe 15' truck that was scheduled was not available upon arrival for mobil pick up. Had to go inside, clerk processed a 20' to rectify situation.
Amanda ZThe over the phone customer service agent was far more helpful then the phisical location. My over all experence at the phisical location was very poor. The (over the phone agent) was very helpfull.
jonathan kThank you
Chris BGreat place, everyone is very wonderful
Leslie MWhere is my emailed receipt I've asked for
Tyler H