My original reservation was at another full time U-Haul location on north Glenstone Avenue, but two hours before my reservation time, I received a phone call, informing me that the 10’ truck I had reserved was not available. However, my reservation was being transferred to Riker’s Appliances where another 10’ was being held for me. When I arrived, it was obvious that the U-Haul business was a side-hustle for this operation. The store was filthy. The woman attendant who was attempting to set up my reservation online had no internet connection, requiring her to call someone to comp,etc the task. Once I climbed into the truck cab to leave, a dashboard message appeared: SERVICE TIRE MONITOR. When I looked for help I saw that Riker’s had already closed for the day, so I drove directly to my original reservation location. A very polite and helpful young man checked the tire pressures and assured me the vehicle was safe to drive, but that the monitor system was faulty, not the tires. This not only delayed my trip to load but cost me extra unnecessary miles. By the time I got home to load, it began to rain. As I began to load I could detect moisture leaking from the top front of the box on the driver’s side, so I tarped my load inside to protect it. After mostly favorable experiences from my previous U-Haul rentals in my city, this was a big disappointment.
Stephen W
Customer Reviews for Rikers Appliances On Grant
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was good!
Matthew GOver charged me and items weren't as listed like fuel level and price as well as the celling of this store is falling down making a feel of safety far from close broken parts inside of vehicle as well
David JI’m not going to waste my time going into details, since we have contacted the company about the problem’s already. You have lost our business. Enough said.
Darrell HDrop off location was not well maintained and the after hours drop off is not ideal. We dropped off our truck on Sunday, a day early, and the next morning I was getting phone calls and texts from someone at the drop off location stating they couldn't find the keys to the truck. We placed the keys in what we thought was the drop box on the building that stated "U-Haul Center". The person I spoke with was rude, condescending, and unwilling to listen. He kept saying, "We dont have a black drop box. So you're going to have to pay for a replacement key because this truck is scheduled to go out this afternoon". He seemed more concerned about telling me we didn't turn in the key via phone calls and text instead of actually looking for the key. After going back and forth, he found the key in the dropbox of the business next to U-haul. Again, unclear marking of where the REAL drop box is. I understand, we placed the key in the wrong dropbox - however his attitude and customer service around the entire situation was less than ideal. He was focused more on blame than finding a solution. Even after I offered to go back and show him exactly where I put the key.
Kate WVery sweet and nice gentleman that help me out big time and I thank him so much!!!!!!!!!
Amanda ETroy went up and beyond to make sure that this was the best rental experience I have had. The customer service was on point for my needs! I would highly recommend for your next needs!
Kyle BNever received my confirmation that it was returned
Cynthia MGuys working were very friendly and helpful, would recommend highly
David GThe guy at the front with the big beard was amazing and had the best customer service I have ever seen
Eric WThe vehicle was on a 1/8th tank when I first got it. The moving pads we ordered were not provided and a fishing lure was left out on the floor of the vehicle as well. I will not be using a vehicle from this location again.
Aaron SThis location was very friendly, professional and would use them again.
Justin KBest crew on this earth
JACOB HThe guys were super helpful there and made my life easier in one aspect of moving that day.
Gina BNo troubles finding this location! Easy drop off!
Juliet SOutstanding and friendly customer service I will definitely go back and choose them again they were very helpful very kind and very efficient. I'll give them a 10 star if it was optional
PHILLIP WTroy was awesome! Great experience thank you
steve eThe only issue was the road work and not Rikers fault.
robert PNothing, Troy helped us and his customer service was off the charts! So friendly and helpful and went out of his way to help us!
Claire CKeep being friendly just like you are. Everything was pleasant and the whole process went smoothly.
Kyle BI tried contacting someone about drop off after I returned it within 24 hours. I forgot to use the app and was charged a 2nd day. Added a cleaning fee when it was cleaned when dropped off. Was never told about an after hour fee of $20. Ended up paying double! Never will rent again if I have to use this location.
John MLots of street construction, only one way traffic, very difficult to access.
Hugh BCorie was great!
ERIC WEveryone at the Grant location was great!
Sheereen SI dropped the dolly off at this location during non-business hours. I was appreciative that they checked it in, however, I could never get an answer via their published phone number to confirm they had received the dolly.
Townley HThe man who helped us to load the Car on the tow dolly took the chains on the hitch that were supposed to be hooked to the frame of the car on the hitch itself. What would have happened if that all came loose and I lost my car off the dolly? Someone needs to teach them how to hoot those up
Donald MNothing ! Great customer service.
jesse wNever going back no matter what!
Gerard HI was told to return the vehicle to another location other than where I rented it. When I went to return it, the office was closed, the key box was to thin to acceptvthe key, I had to scan the bar code on the door of the placed I rented it from then go back to dropoff location to take pictures of mileage, fuel and inside condition. Finally taking a pic of where I parked it then online return site said I owed $50 more for 2 days and gas and dirty vehicle( none of which was true). I called customer service who didnt answer after 20 minutes. I signed in for live chat which also didnt respond after 20 minutes. I checked my bank acct. And the estimated amt. For rental had already been withdrawal so I was expected to pay 137+ to finish return procedure. It took me 90 minutes just to drive back and forth with my own vehicle and now have to get this resolved somehow. Horrible experience
Lori GThe people at Rikers went above and beyond to accommodate our special need. They were courteous and very efficient. Excellent customer service!
Charles WI was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn’t make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn’t good business. I will go with Penske next time
gary rGood people
Teresa CThe right side light worked only as a running light no turn signal ! And we wanted an appliance dolly all we got was a utility dolly!!
Jeffery TFriendly
JESSE Tthe facility is a used appliance store so there's lots of "stuff" around; personnel were helpful and accommodating, though, and made the UHaul pickup process easy
Lori PMessages from U-Haul were confusing when I checked the rental in at 4:06 p.m. U-Haul sent me a message saying that I had just checked the auto out at 4:06 p.m. and I had 6 hours to return it seem confusing to me but they said everything was fine at rikers
Eric CNothing!! The service I received was excellent and I got everything I needed!
Rebekah Hleanne was wonderful i did a call back and they checked everthing in due to i dropped it off after hours
PAULA AWill never go there again and will forever warn anyone not to go there,
MARK KEverything was great, they helped me get things on the road and it was easy to return using the online method! Thank you!
LANCE LThe staff was very friendly and helpful. After the rough experience I had with the truck they were very accommodating and kind
Kyle BSelf check in is a hassle, we shouldn’t be charged if we don’t want to do self check in or if we can’t.
MELLONY BGood customer service at this location.
Hien PFriendly professional and informative
FRED PGreat location. Great people!
CASEY B