Manager on site was extremely helpful, thank you!CLAY L.
Customer Reviews for Rightspace Tanque Verde
(Distribuidor de U-Haul del vecindario)
Tucson, AZ 85715
Services at this Location:
- Lun. - vie.: 9:30 a. m. - 5 p. m.
- Sab.: 9:30 a. m. - 4:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MELANIE B.
I specifically picked this location because it mentioned there is an office and I could opt into in store pick up. When I arrived at the location there was no one in store and therefore was forced into using the online pick up option. If I had known this was the case, I would have allowed for a 1-2 hour gap between my truck pick up and movers arrival time. I was on the phone waiting for a reference acceptance for over an hour! This plus the time I spent waiting for someone to arrive in the office delayed my mover's start time by 30 minutes. I however, was still billed because I signed the contract with that moving company. Would NEVER recommend this location or uhaul for that matter.Jahaira V.
El cliente no dejó un comentario.MARGARITA C.
The U-Haul app did not work. An associate at the location had to take over the reservation process to complete the reservation.STANLEY R.
Personal amableRenee M.
Honestly nothing against the location (it was just where we returned the truck to) the lady was wonderful super helpful! The truck however was damaged on the outside (issues with closing door even), dirty, and the box portion smelt horrible of smoke that was attempted to be covered up with a terrible smelling perfume. We also attempted to pick up without contact and had to contact uhaul and switch stuff around for whatever reason. I have always had wonderful experiences with uhaul but this was really disappointing.Garth K.
El cliente no dejó un comentario.Jack M.
El cliente no dejó un comentario.kasey M.
El cliente no dejó un comentario.BARTHOLOMEW R.
El cliente no dejó un comentario.Jill D.
Teresa was awesome! I went to the wrong location first costing me time. She got me taken care of quickly and fixed it when the fuel level was incorrect.Teresa B.
El cliente no dejó un comentario.Robert H.
The woman working the front desk was far and away the absolute best! Incredible customer service, knowledge of services, and took some of the stress of moving away just to have her involved.Nicholas M.
El cliente no dejó un comentario.farah T.
El cliente no dejó un comentario.Helio M.
Super friendly person who manages the location! Makes you feel like a valued customer and was very attentive to explaining the details of the rental. Great experience.Milan K.
I was told on phone daytime Hours until 5:00pm. When I arrived at 1:00 it was closed with a sign ...out to lunch til 1:30. In short if you're going to close for lunch, then advertise it so I don't have to waste a half hour of time.James W.
Very disappointed that I was charged an extra day for turning in the truck 20 mins late. I wonder if that would have been the case if I had been one minute late? It's a sad commentary of our times that computers can so easily take the human element out of the equation. Okay, lesson learned. But I also noticed that I was charged an extra day of safe trip insurance when I had only asked for it for the one day. I sure hope the truck wasn't rented out the next day at my expense.Gregory L.
El cliente no dejó un comentario.Glenys L.
El cliente no dejó un comentario.James B.
Just keep being awesome. Teresa and Alyssa are the best!Alyssa A.
El cliente no dejó un comentario.Alan S.
Teresa was attentive, accommodating, pleasant, and a complete pleasure to do business with. I won't ever go anywhere else!Nancy A.
Great service todayl I'll definitely come back if i need a truckJoshua L.
Everything good quick service good price happyJames K.
Not muchRoy C.
Needed a moving truck on a moments notice. They came through great service very fast in and out. ¡Gracias!Bruce B.
Upon arriving and checking in using my phone the U-Haul truck was unable to be pulled out as it was totally sandwiched between 2 other trucks. After call U-Haul I was able to switch trucks. However, In all the commotion I forgot to move the rented dolly to the new truck. I emailed U-Haul asking them to not charge for the dolly rental as it was not used and was still located in the original truck. Of course I was still charged for the unused dolly rental. Just frustrating.Marcus F.
El cliente no dejó un comentario.Gregory L.
El cliente no dejó un comentario.Gerald C.
El cliente no dejó un comentario.Donald C.
don't let them rent U Haul equipment!!!! They refused to do a walk around and give me a total when i was there. There was 2 people in the office doing nothing. They said they would do the walk around when they got to it. They only time a walk around and final total has not been done, is when i dropped equipment off after hours.This may not be a regular U Haul office but they are selling your Brand and they suck at it. I will not recommend Rightspace Tanque Verde to anyone. Hate to see how they treat their storage customers.Mary M.
The location was difficult to find and the moving pads were not in the truck. I added them to my order, paid for them, and called to verify they'd be included and were still left out.Timothy K.
El cliente no dejó un comentario.David V.
The truck smelled of strong body odor, every surface was sticky, and the strearing was very misaligned. The engine was extremely slow despite the "v8" power that was advertised. I want you to know that I generally don't give bad reviews but this was a very bad experience and I will not be using U-Haul in the future.Jonathan H.
I was charged an extra day AND they did not honor the promised rate and i was transferred around to talk to different people in Tucson and phoenix to ask for a refund. A waste of my time. Will rent elswhere next time.Serge H.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Curtis J.
The gentleman that took care of us was amazing... The reason I wouldn't recommend this location, is not because of the location, because of U-Haul. U-Haul kept my deposit and also the charge and moving is one of the five highest stressors and so for U-Haul to make a mistake like that at such a critical point in someone's life is unacceptable. I'm not happy about my experience and I will be telling everyone I know about it.Serena E.
Only issue was I thought I was at the right space at tanque verde and bear canyon. That is what I asked for when talking to the uhaul rep on the phone. Luckily the one the truck was at was only 2 miles away.Rebecca S.
Customer service was excellent.Ray S.
Nothing. Staff was wonderful, friendly, and helpful. They made this experience super easy. ¡Gracias!Timothy S.
El cliente no dejó un comentario.AINA K.
I set up Uhaul rental via online. Recd estimate of $70 with no charge at that time for 24 hours use. Was called by employee from site saying I could come in an hour earlier to pick truck up. Instead I went in 1/2 earlier. This half hour cost me another days worth of truck rental. I made various calls to site and to Uhaul and was made to look stupid. Needless to say I returned truck beforehand and now I'm moving all small items in my Tahoe. Was it worth it no! Never again Uhaul. I've always lorded over using you cross country twice among other moves...but no more! Penske here we come!Gladys L.
El cliente no dejó un comentario.lisa A.
El cliente no dejó un comentario.JUSTIN M.
The manager was very helpful and professional. Overall experience is well deserved and I Highly recommend this location and will use them again.Aaron B.
Everything was great, went smoothly, very easy to deal with personell at the location.Thomas Y.
Was very pleased with service and availability of equipmentJo M.
The manager did not verify the miles in and I think I may have been over charged. When I checked in to obtain the truck he told me that the price would be adjusted based on actual miles, but when I returned he told me it was based on estimates miles and there was not any adjustment. We estimated 10 miles, but I was chargers 20. In addition, the person on the phone reservations said I had the option to choose insuramce. The manager told me that insurance was mandatory and not optional. Which is it?Jane K.
All great, thank you!Steven G.
Contract indicated that gas tank was 7/8 full when I picked it up. I didn't look at gas gauge until I drove a few miles down the road. It was at 2/3, which is 20% more than contract indicated. Buyer beware is the general rule here but it was the first time ever that UHaul got it wrong for me. This cost me $$$.David R.
They claimed they weren't U-Haul could not use none of my previous credit card information for my daughter was very poor handlingLeah H.
Service rep was awesome. He went over every detail with me. There were no problems on this move Thank you.Dino W.
Even though I arrived after they closed, I liked that I was able to return the van via app by taking pictures. Very convenient and relieved the stress of me thinking I returned it "late."Damien B.
Smooth, easy, fast. Good customer service.Charles Z.
El cliente no dejó un comentario.Nicholas P.
El cliente no dejó un comentario.Ruth G.
I dropped off truck prior to deadline and asked for a receipt. I was told one would be emailed to me once the truck was checked in. When I received the email I was billed for a late fee of one additional day for a late return and was also billed for missing blankets which I returned with the vehicle. I had to report the incorrect charges to Uhaul and I have now received a refund however this was a huge inconvenience. This location needs to train employees to check in vehicles correctly and not to over charge customers. I will not use this location in the future.Brian B.
El cliente no dejó un comentario.kristen S.
El cliente no dejó un comentario.Lorri L.
The location was fine, but this was not the location I asked for. I booked a location closer to my home. After you sent me confirmation, you decided to change my pick up site without even asking me if I had a preference..The whole experience was chaotic and the change of location was poor customer service.david S.
The one problem was that the phone number given for U-Haul here rings forever without anyone picking up. When I called the number for RightSpace, it went right thru.David H.
El cliente no dejó un comentario.Richard L.
Tried to inform individual who rented truck to us that we would need to keep it an extra day, so UHaul could efficiently schedule truck. Was told to keep it and pay extra charges when we turned it in. Called UHaul to let you know we would need truck extra day. This situation also happened when we rented a different truck 3 weeks earlier as well. Both times when we called it was a major run around. Why doesn't UHaul have ability for customer to tell you on line how long they are going to need the rental for? Would save customer a lot of aggravation.Matthew B.
At pick up I was initially treated rudely. It was as if the one n only agent had better things to do. He mentioned that it has been very busy and he was trying to take a break. I get it, likely a most deserving, but don't take it out on me, Secondly, shame on me for not throughly reviewing the rental paperwork before leaving with the truck..,the agent never offered 8insurance protection or spoke of the benefits of the coverage but did add to the agreement. It's clearly my fault as I signed. However there was a blatant lack of disclosure on your side. Lastly upon return the same agent( never introduced by name) said â€œ you can just leave the keys with me, your good to goâ€. No I needed a receipt and also wanted to change by billing card. The attitude the agent took was almost as if he felt he had some extrodinary effort by having to check and inspect the truck before he could change my billing card. To which I replied, I understand. I knew very well the unit would need to be inspected but his demeanor was as such that this was s major undertaking because as a lone agent he had to lock up the office and go take care of business. I have rented many times over the years from Uhaul and will likely again, but not from this location at Tanque Verde Road. Please note that I feel that my remarks would not be complete if I did not share the circumstances the location who reserved for me. I initially stopped into to your location at Wilmot and Golf links...very professional and apologetic that they did not have a unit available as I was a walk in with a last minute need. Not only did they find another location with availability but called me after I left reminding me that my Grandson had left behind a toy. Now that's a memorable experience and a location that will get my next reservation and future business. I would like to thank that entire team for their professionalism and kindness.John C.
El cliente no dejó un comentario.Daniel B.
Excellent customer services excellenteMiguel O.
The truck I rented was filthy inside and out. It looked like it hadnt been cleaned in a very long time. could barely see out of the windows. The UHAUL system completely lost my reservation while I was checking in with the clerk and we had to do everything over again. Also, the UHAUL system originally made 2 reservations for me, even though I never completed the first one. You guys really need to fix your technology systems.Shane M.
El cliente no dejó un comentario.joe N.
El cliente no dejó un comentario.Becky N.
The gentleman up front was extremely personable and pleasant!ashley W.
El cliente no dejó un comentario.nancy R.
El cliente no dejó un comentario.Gaspar G.
El cliente no dejó un comentario.Tom B.
Hard to locate, is not a regular u haul place and thus too longer to find my order. Interesting bathroomMargaret M.
Attendant tried to use every scare tactic in the book to get me to buy insurance. Just ridiculous. I realize it's a big profit center for you, but enough is enough. I'll probably not use this center again.Steven L.
El cliente no dejó un comentario.Ronald L.
Way to many extra costs. One dollar per mile is outrageous. Mandatory insurance also when our insurance covers it. Probably will not use you anytime soonSenn R.
El cliente no dejó un comentario.Kaitlyn D.
El cliente no dejó un comentario.Cecelia S.
El cliente no dejó un comentario.Olga V.
El cliente no dejó un comentario.Eleanor F.
I would never recommend this location to another customer. After inquiring in-person about a rental truck in Tucson, Arizona, Mark told me they had none at his location. I started to leave, then found there actually was an available truck at his location! When I told him I have a unique situation with my drivers license, he was rude and insulting. I am in the military with an out-of-state license and a copy from the issuing state that it remains in effect past the expiration date as long as I am in the military. Despite the fact that Arizona recognizes out-of-state IDs and my California license has been accepted by rental car companies, law enforcement, and the federal government, Mark told me, "well, this isn't California". In my 17 years of military service I have never been treated this rudely or with such contempt. I showed him my proof of insurance and registration on my own vehicle to finally convince him. Mark has no customer service skills, knowledge of the law even when presented with evidence, or respect for the unique circumstances that servicemembers have. ANY other U-Haul location would be preferable to this one.Ian I.
El cliente no dejó un comentario.Joseph R.
Put back up cameras on your trucks and stop The BS by the sales person about its a new policy at Uhaul that its required for me to purchase uhaul insurance for the rental when I'm fully insured for a rental truck with my USAA auto insurance policy!Steven B.
Windshield was dirty inside and outside. Front of vehicle was dirty from previous road trip (bugs, dirt, etc.). One windshield wiper (driver side) falling apart. Interior of truck spotless and clean. Personnel on checking out of vehicle were more than helpful, and very pleasant and friendly. Keep you well informed through out the whole process. Vehicle did not have cruise control. Easy to drive and comfortable. I always rent U-Haul when needed. Probably always will. Never rented from this location before, but was easy and pleasant.Raymond L.
El cliente no dejó un comentario.Douglas T.
the person over charged and this place need to be out of serviveJames K.
El cliente no dejó un comentario.Kaleb T.
El cliente no dejó un comentario.Mary B.
I rent a lot of U-Haul trucks and the one thing I always complain about is dirty windshields and when the sun hits it, it is really hard to see. Its not enough to clean the outside of the windshield the inside gets a film on it and is very dangerous as well.SAL P.
Everything was great. Helpful staff, prompt service, clean vehicleSandra C.
Unit was closed when I arrived. They charged me for $10+ in fuel even though the tank was half full as it was when I picked it up. I also had to pay a few additional miles even though the truck did nothing but go from point a to point b./James G.
El cliente no dejó un comentario.Jennifer M.
The only office staff was really rude and told me it was mandatory to buy uhauls insurance. When i asked why it was mandatory he is when he got rude.Raquel S.