It was nobody there in the morning when I arrived.rogerio D.
Customer Reviews for RightSpace Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would not recommend this location to anyone for uhaul rental or storage.Jacob L.
getting earlier the truck through mobile app is not user friendly, if I need to get the truck early morning how you can call 3 people to verify that early, thats ridiculous, no one will answer a call 6 am in the morning, you should change your system and make it user friendly, we had to call the customer service to get the key we waited 0ne hour to get the code for the key access. your customer rep. kept us on hold and disappeared , i have to drop the call and make a call again. horrible customer service and bad system and lengthy process to get a truck before office hoursmahmood A.
Customer did not leave a comment.andre M.
Customer did not leave a comment.Gary C.
Glenda was a real asset as she was very helpful! However, the horrible experience I had trying to pickup the truck using the app was a nightmare! I was hungup/disconnected twice ! App was so bad that it would take me back to the beginning after submitting my information! Will never use the U-Haul app again! What a waste of time! I spent over an hour trying to get truck then Glenda showed up and help me get out of there!ROB K.
Customer did not leave a comment.Jose S.
If we return the vehicle fueled exceeding the original fueled gauge. Shouldn't we compensated for the additional gas.Alberto B.
I would recommend offering customers a credit if they return the vehicle earlier, or allow customers to select how many days they'd need the vehicle. I returned the vehicle 2 days early. I did not need the truck for 5 days to make a 21hour trip.Tyler S.
Everything was great!!Michael M.
Customer did not leave a comment.Sally S.
Just dropped off keyCHELSEA S.
Getting the car combination and getting â€œapprovedâ€ was like pulling teeth. Car doesn't shift well, which makes it consume too much gas.David T.
The cashier was on her lunch break when we arrived, but she checked us in anyway. She was very friendly and polite. I would highly recommend this location.Betsy B.
The location was a bit difficult to find, especially in the dark when I returned the truck. Navigation took me on a round-a-bout path in a poorly lit area but I eventually found it. Suggest some signage on the access road turnoff to direct customers better.DENISE A.
Customer did not leave a comment.CAITLIN N.
Customer did not leave a comment.Sergio G.
Location was easy to access, staff was very friendly and the truck was like advertised. They didn't have the dolly I had ordered though.STEPHAN J.
Customer did not leave a comment.Pam B.
Customer did not leave a comment.steve O.
Customer did not leave a comment.ANTHONY EDWARD Z.
Customer did not leave a comment.Bryan S.
Customer did not leave a comment.LINDSAY H.
great people, clean building. no problemscasey K.
I really received outstanding customer service from the lady. Thank you for ensuring my experience was great.Chauncey S.
Steve was excellent in providing the best customer service and getting me the truck I needed.Brian C.
Customer did not leave a comment.Gabrielle P.
No issues with the location rep, He was very friendly and helpful. However the phone Check-in process was less than convenient, the cleanliness of the vehicle was less than expected and more importantly there was no internet service so I couldnt share my location which made the phone check in process unusable. I was also charged incorrectly for mileage even though I disputed the mileage and took a photo during the check in process. Another flaw of the check in process. Or was this a deliberate extra charge? Now I will have to spend time disputing the mileage charge. Very inconvenient for the Customer! Your check in process needs to be reviewed and improved. The best way to do this is to use the check in process yourself and try to find bugs in the process.Leonard A.
Renting experience was great. Will recommend to others and will use again.Donna S.
Couldn't have been easier, thank you!Amaris G.
The agent kept us locked outside in the Texas heat, even though there was a sign saying to come in and wait behind the line. She was very condescending and we will NEVER go back there. She was shaking her head at me and rolling her eyes when I told her she was treating us as if we had the plague. Then she yelled at me about the pandemic (all other business in Texas are open to the public), yet she stood within 2 1/2 feet of me when she finally brought the truck to us (without sanitizing the seat or steering wheel after she touched it.DOUG R.
As always this place was the best! Glenda in the office is always very polite and professional. This is the only uhaul and storage place I will use!Ayshia H.
Make vehicles more accessible in local areas, we had to pay for mileage and drive 10+ miles to pick up and drop off.Nicholas B.
Customer did not leave a comment.DIANE E.
I was checking in with my phone and the sweet woman came out to say she would finish everything. It took a little longer than I would have like because she had a problem with the getting the reservation released. Could not have been nicer and felt really, really safe.diane E.
It was an extremely smooth transition for pick up and drop off. Steve is awesome and extremely helpful! I definitely recommend U-Haul at this locationtamara S.
Customer did not leave a comment.Annette G.
Windshield wipers were terrible. Great engine for going uphill to Utah. Would be nice to have cruise control for long trips. When driving, it's loud so made talking hard to do. Overall got us here safely. That's the most important thing. Thank you.Debbie M.
I would like to thank my sales lady , she was so helpful and made sure she wiped everything down , a very hard worker . THANK YOURaquel M.
Customer did not leave a comment.Christine J.
Customer did not leave a comment.James D.
Be more accurate when charging customers and ask before you chargeLuis S.
Customer did not leave a comment.MONIQUE W.
Customer did not leave a comment.Veronica C.
Quick and friendly staff !!German Z.
Friendly and great customer service.terryl L.
After hours drop off has not a very obvious process. Other locations have a box with a sign to tell you exactly what to do. This location was a total guessing game.Michael D.
Rental was ready and clean. Friendly staff.Christi A.
Wasn't sure we're to park truck.Jose T.
Customer did not leave a comment.Debbie C.
The location was a bit hard to find at first because it was nudged between a bunch of businesses. Maybe a sign on the road or something. Had no problems finding it though.veronica S.
Items need to be ready for pick up. The uhaul has a cracked windshield. Mileage was wrong when I picked up the uhaul and I paid for miles that I didn't use.Amanda M.
Staff was great and super helpful!! Go see them.Jesse M.
They were closed even though it was during open business hours. We left the truck and keys in the lock box and it literally took them 5 days to return it in the system. And all that time I was getting calls and emails about my unreturned rental. And every time I tried to call the storage place I could never get through!linda U.
Customer did not leave a comment.Amy P.
Customer did not leave a comment.Savannah H.
Was told additional day was $29.95 yet charged $89.95? There was a mis understanding I rented for 1 day but when told added day $29.95 I told them that was ok gives me more time. I didn't â€œofficiallyâ€ say a second day but from the conversation that was what was indicated. I will still give that location 10 stars+Steve T.
Customer did not leave a comment.Senovio L.
Customer did not leave a comment.Senovio L.
Customer did not leave a comment.ezabel R.
Customer did not leave a comment.Rodolfo D.
Staff was very friendly and professional.Benjamin G.
I was told I couldn't drop the truck off there because they only had 4 parking spaces, they told me to go to the next nearest location.VERONICA T.
Everything went as smooth as silk.Cyndy G.
The representative was awesome!Jocely R.
Customer did not leave a comment.Lance W.
Drop of 24 hours helpsBrandi S.
It's a good thing I did a Google search and noticed your location was closer. If I hadn't, I would have wasted valuable time and money. The staff at Right Space Storage in Buda made the process of renting a U-Haul vehicle a breeze. I'll pass the word around Buda that Right Space is the right choiceJoe C.
Customer did not leave a comment.santos T.
Customer did not leave a comment.John S.
Customer did not leave a comment.Brandi S.
Veronica at RightSpace Storage was excellent to deal with and most helpful during the process.Robert H.
Went to drop off rental at 6:00pm on 12/31 and there was not drop box to put the keys in nor any message what to do with the key. I cam back the next morning at 8:15am on 12/31 and called the number on the front door and they lady who answered was not there and would not be back from the bank. She told me to drop the keys in the mail slot and she would do the paperwork when she got back. She recorded the return at 9:41am and charge me an additional day which I am disputing. I also got charged additional mileage which about 35% of it was to make an additional trip back to the location. I would appreciate it if someone would contact me.Richard W.
The back of the truck could have been swept out. It was a bit dusty as we moved furniture and had to dust off after using.Robert G.
The entire experience was excellent will highly recommend to anyone needing your services.Manuel V.
When I set up a pickup a month in advance, have the truck where I asked for it not 30 minutes out of my way!William B.
Customer did not leave a comment.John R.
Customer did not leave a comment.Kenneth C.
Perhaps, interview the customer and figure out if a better deal can be offered. I should have selected one day rental instead of two. I ended up selecting two days because it was a holiday weekend and they were closed on this particular Sunday. I used the vehicle only on Sunday and even returned it that evening.John B.
No vehicle walk around performed. Truck ended up with had a power steering pump leak and the hazard lights only worked when you weren't using the brakes at the same time. If you had the brakes and the hazards on then the hazard signal lights would just stay solid. Steering had a lot of play in it which made maintaining a lane difficult.Stephan L.
Customer did not leave a comment.Willam A.
Customer did not leave a comment.carmen R.
The women who work in the office were very pleasant and efficient. It was a great experience.Linda K.
Customer did not leave a comment.Teresa B.
Very nice and helpful staff.Ramon G.
Julie and Veronica were wonderful!!JENNIFER S.
Customer did not leave a comment.RYAN F.
Customer did not leave a comment.FERRIS D.
The office staff was great! We needed extra days of rental than expected and the office did everything possible to make that happen. Very pleased with the truck and service.THOMAS B.
all is excellent . efficient and accurate calculations of fees and the courtesy/ customore is beyond reproachernest G.
Nothing. Whole process was flawless.Beatrice S.
Customer did not leave a comment.Lonnie S.
the Representative at this location was very personable and friendly.Robert T.