It was a pleasure to do business with you. We will do business with you in the future again.
Ernest A
Customer Reviews for Rightspace Storage Derry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can’t think of anything to improve. The location was great, the staff very helpful, and the vehicle was awesome.
Sue SI never received my blanket furniture pads. I paid $10. Would like a refund if possible. Thank you.
Ivan RThe dolly in the back of the truck came undone while I was driving. I had no intention of using it, but the strap broke mid-ride.
Alexander TCheck your trucks and make sure they are clean and empty between customers. When I got to my storage unit there was a broken couch in it and it was a mess. There was trash all over the truck. Also the app stinks. It took me 20 minutes and restarting the app 3 times to finally check out the truck and I tried on 2 phones atleast 4 times each restarting the app and it would never load the page to take a picture and enter the milage. I never got it to work.
Kyle VEverything has been an excellent service. You don't have to change anything.
Alexander HThe agent was great and professional and I will definitely use that location again Thanks 😜
David mThe staff at this location are quick kind and professional a great location
Erik DEverything went simply perfect. If everything is completed online then you only need to pickup the keys and drive off. I will be renting 3 more times for various furniture pieces to be moved to my new home.
Mark TNothing service was excellent
AnnMarie BThe location was staffed by a very friendly, helpful, and cheerful employee. The truck was clean, however, the engine and transmission was beat to hell. Getting the truck into reverse was challenging as it did not always engage. The rearview mirrors on the doors were broken and did not adjust or hold in place.
David MI appreciate Sean's approach and personality. I wasn't impressed with the fact that the truck still had someone else's candy wrappers in it, but that wasn't a big deal. The BIG deal was that the battery died while I was using it, and I was stuck at 9:30 PM hoping that someone would show up at my storage facility with jumper cables (because mine were parked at the U-Haul pickup location!). My wife couldn't leave the kids alone at the house so I was relieved when another customer arrived to save the day before I had to call roadside assistance. I don't think that was really the location's fault as a partner, so I have reached out to U-Haul to let them know my concern about the truck.
Jeremy HOld Ford truck, 126K miles plus, very dirty inside. Had trouble shifting into Reverse. Just old and dirty. But it did what it was intended to do and that is haul our stuff from one location to another.
Alexander HPickup and drop off were super easy - truck had a lot of miles but other than that everything worked as it should. Great experience!
Derek LNothing! Drop off was fine!
Brian WI had to resubmit all of my information when I went to pick up the truck. This was tedious and repetitive. Once should have been enough.
Adine LHave them deal with Sean, he was excellent.
CHRISTOPHER MHe charge me for insurance without giving me the option to get it.
Darielvy TExcellent service!
Kanishka WNot much the associate was very knowledgeable and friendly. I would come back again.
Denise DBe able to find my reservation in the computer
Gary GAgents Lauren and Angel were very polite, friendly, effecient, & professional. Thank you 👍😄
Gayle WPersonel at this location very accomodating
DAVID LGreat service, thank you !
James FThe Uhaul online system was a nightmare, the picture part for pick up and drop off didn't work and took forever to pick up and drop off the truck. Wanted the truck for 8 hours (8-4) after it took 45 minutes to pick up the truck it told me to return it by 2. Then when I tried to drop it off and take a picture of the odometer it didn't work even after taking 7 pictures, the person who worked there was on break so I had to leave and come back 45 minutes later to finally drop it off and I wound up paying way to much money. Won't ever use Uhaul again.
Kim RVehicle seemed to have a rear hub/bearing vibration at about 55 MPH. Location services would not recognize that I was at the location when I tried to check in, even though it was recognized 15 minutes prior to my final pickup. Vehicle was clean, however was in need of routine maintenance with over 100,000 miles on the vehicle.
Kevin FEverything went smoothly except on line checking in, problems with the system.
Michael CGreat customer service, attendant at the desk was great! Easy return!!
STEVEN RThe service provided was excellent and she helped me out tremendously.
Daniel BVery easy and efficient process
Bernadine KExcellent service with uhaul and Carol is outstanding!
JAKE SCarol is awesome! I rent my uhauls there and also use their storage space.
Jake SNothing - they were great
THOMAS MCarol was helpful and easy to work with. We also used their indoor storage facilities which were clean and easy access for indoor space.
Paul DCarol was awesome!
Jake SWoman yelled leave the truck from her car as she was driving away, so NA is about all I can rate this location
PHYLLIS MThat mobile app just never works right- you've got to fix that. The last time I rented a Uhaul it didn't work, and this time it happened again. it just kept telling me it couldn't detect my location, but the location was definitely turned on on my phone. The previous time it was some other technical issue. Both times I had to end up having a person check me in. Luckily, this time (unlike last time) there was actually a person there in the office, who was very nice and helpful and was able to check me in. It's really frustrating that you have this mobile pick up/drop off app thing, that just doesn't function correctly.
KRISTI SThe whole human free experience should’ve been communities prior so I wasn’t out in the cold doing it
WALTER CAnybody a little tech savvy can handle doing this.
Jason CTruck was clean and had an odor of disinfectant, a reassuring thing in these COVID-19 times. The on-site staff was helpful in prompting me through the mobile pickup and dropoff process (from a safe distance of course). I would definitely use this site for truck rentals in the future.
Brian SHad some complications with my order, but had one of the best customer service experiences of my life. Had to re due my entire order and was on a tight time frame, but she resolved everything as fast as she possibly could. You don’t see friendly hard working customer service that much these days.
Stephanie LNothing
Magalie PFriendly service and convenient location. The 15' truck was clean but could've used some maintenance as it seemed to not shift into gear very well, causing the truck to sound like the engine was racing longer than necessary until the shift completed. Also, the passenger door wouldn't open from the outside. It was a bit of an inconvenience however, everything else was great. I would rent again with the hopes that the next truck is better maintained.
Jean ROwner and staff were very friendly and very helpful - would recommend them in the future to friends and family.
Erin MYour price per mile is out of control and I won’t be renting again. Rip off.
Jennifer LVery accommodating, van I rented was so perfect. Thank you!!
Denise Csimplify check in check out technology
MARTIN EThe truck was almost brand new and the woman running the center was very pleasant and professional. Overall it was an excellent experience.
John JWe were left with 1/4 tank of gas and then we were charged over $50 in fuel charges. We are not happy and will not be renting a uhaul again from here. We will continue to rent from where we normally do.
Craig PUHAUL CUSTOMER SERVICE - 800# wqs HORRIBLE... 1st person was horrible, in fact I was disconnected. She didn't call back. Then I called back 5-6 times, never got connected... called back and finally after being on hold for 20=+minutes got a person who was helpful.. But overall HORRIBLE CUSTOMER SERVICE from UHAUL. (not the pick up or drop off locations - both were good)
WILLIAM PI was charged a cleaning fee( I left the van clean)and a gas fee ( I filled the vehicle using your estimate chart) I want these fees refunded or else I will publish a real bad review!
Barry DCarole provided excellent customer service!
Kelly GCarol was excellent ! She took very good care of us !
James CThe appropriate equipment should be in the van.
Sue H