Comentarios de los clientes para Right Space Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Right Space Storage

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

STEVEN C.
Clasificación:

kitty was great!

JEFF M.
Clasificación:

Nothing - the service was very good. By being able to check-in online, it reduced the amount of time to check-out the truck. Drop-off at the end was very convenient.

Roy C.
Clasificación:

El cliente no dejó un comentario.

Walter W.
Clasificación:

The truck had just been returned and reeked of cigarettes. The windshield was dirty and when I tried to use the wipers they barely worked. I ran into a storm and even with a light drizzle they could not keep the windshield clear. Fortunately the heater worked and the engine ran without a hitch. The people that worked at the facility were nice and helpful..

April S.
Clasificación:

El cliente no dejó un comentario.

RODOLFO P.
Clasificación:

El cliente no dejó un comentario.

KURT W.
Clasificación:

El cliente no dejó un comentario.

MARC R.
Clasificación:

Kitty did an awesome job. she has great customer service skills..

ROBERT G.
Clasificación:

Not at all organized. Too many things going on

Bianca A.
Clasificación:

I paid for a furniture dolly and pads. Neither were in there. This is the second time I've used uhaul where the things I paid for weren't in the vehicle. It was frustrating.

Jeremy B.
Clasificación:

Truck was very sorry and not clean. Steering wheel was covered in white stuff and sticky

CHRISTOPHER P.
Clasificación:

El cliente no dejó un comentario.

Douglas F.
Clasificación:

El cliente no dejó un comentario.

HENRY O.
Clasificación:

My pick up location was changed 3 times,including the day before pick up was done.the new location added 15 miles to.my charge and opened an hour later than I had planned for.Not good!

DONALD D.
Clasificación:

The staff was great to work with. Thanks, Don Draper

Gary B.
Clasificación:

The whole experience was great!??

Sandra H.
Clasificación:

The woman there was very unprofessional and provided the worst customer service that I have ever experienced. At first, she would not even let me into the building. Once I was "allowed to come in". She made me stand in one place and stated that I could not move? Since my wife made the reservation, she had to come into the room. She too, was instructed not to move as well. Strange thing is that, if she was so paranoid about the corona virus, why did'nt she wear gloves and a mask? After this experience, I will NEVER visit this location again. On the other hand, I went to another U-Haul location in Tempe, AZ the day before and had a completely different experience. The gentleman allowed my wife and I to come in. We picked out some packing tape and plastic bed covers, walked up to the man and completed our purchase without any issues. The woman at your Mesa facility, should contact this man for some valuable customer service skill lessons!

cynthia I.
Clasificación:

Your online system was awful. Little or no instructions. Could not get it to work, nor could your people. Terrible system with very little info about how to do system on web site.

Jacqueline H.
Clasificación:

El cliente no dejó un comentario.

Marla B.
Clasificación:

The pickup and drop off process was terribly difficult and took over an hour and a half combined. The rental process should be more seamless and easier for the customer. This was an absolutely brutal process and no one should ever have to experience something like this. Please make it more simple and easy.

Nathan M.
Clasificación:

Terrible. Charged me a cleaning fee when the uhaul wasn't even dirty. I'll be sure to write a bad google review about this location for giving me a $25 cleaning fee.

Jeff M.
Clasificación:

I will not be using uhaul again due to your check in process over a phone. I was not notified I had to get a lock code from the website. The woman in the shop said I had to connect to your website. I spent 20 mins trying to check in to get the code. Your website said it could not connect to my location services from my phone. Google maps could tell where I was standing but not you website. I finally got help from the woman from the storage rental shop who got us checked in. She was more than helpful on getting us going while standing 6 feet apart. I give the location 5 stars for being very helpful. Uhaul as company, 1 star. The other thing was the truck. I don't know if it was the transmission or something to do with the brakes. The thing made so much noise you need to provide ear plugs.

Patricia R.
Clasificación:

El cliente no dejó un comentario.

Owen C.
Clasificación:

El cliente no dejó un comentario.

Kevin S.
Clasificación:

El cliente no dejó un comentario.

Chuck M.
Clasificación:

Very helpful. Was treated with respect and good service.

Terri S.
Clasificación:

The smart phone check in and check out system was a pain in the ass. Why is it my job to photograph the truck and and do your check list. An employee should do it. That is customer service. Not only was my ID taken when I checked in , it also had to be uploaded via my phone. I renting a truck not applying for the secret service. The last thing someone wants to do after moving all day in 112 degree weather is run around the truck photographing inside and out then trying to send it through your system via a tiny phone screen.

Constance A.
Clasificación:

El cliente no dejó un comentario.

Janet B.
Clasificación:

Nothing. The gentlemen behind the counter were upbeat and helpful; the truck was clean inside and out.

Brendon H.
Clasificación:

Bob was super helpful, friendly, and amazing!

howard C.
Clasificación:

They the perfect size for what we needed.

LEO S.
Clasificación:

Left the truck after hours so I have no comments

Ruby G.
Clasificación:

El cliente no dejó un comentario.

JOE B.
Clasificación:

Uhaul gave me the run around two weekends in a row. .. not truck at location. . why do you spend so much time calling .. confirming etc. . .when behind the scenes at uhaul . .there is no plan.

Joseph P.
Clasificación:

Bob W. .........fantastic guy, he made everything quick and painless. People, you need to only go here for Uhaul stuff. Very clean, very quiet, very fast. Best uhaul experience ever!!! I have never had bad service from uhaul but this place stands out

Gary M.
Clasificación:

El cliente no dejó un comentario.

Lisa C.
Clasificación:

El cliente no dejó un comentario.

WENDELL B.
Clasificación:

El cliente no dejó un comentario.

Linda G.
Clasificación:

Very friendly and helpful!

Matt V.
Clasificación:

El cliente no dejó un comentario.

dan G.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

El cliente no dejó un comentario.

Eunice W.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

Bob did an excellent job with this rental experience.

jerry K.
Clasificación:

El cliente no dejó un comentario.

jason C.
Clasificación:

El cliente no dejó un comentario.

Mark T.
Clasificación:

Truck needed a wash

JAMES H.
Clasificación:

The lighting on the trailer didn't work right. Lights on one side were burnt out. And when I turn on my left blinker the right blinker would turn on.

Kris S.
Clasificación:

The first trailer that I was hitched up to had a problem with the lights, they did not work. The second one was fine.

Garrett B.
Clasificación:

El cliente no dejó un comentario.

ronda R.
Clasificación:

El cliente no dejó un comentario.

Kerri A.
Clasificación:

I didn't go in or talk to anyone. Just dropped off and left.

Taryn D.
Clasificación:

El cliente no dejó un comentario.

Paul V.
Clasificación:

John (I think it was) was very accommodating and helpful and made good on correcting a pricing error.

Vic K.
Clasificación:

Would not recommend the drop off at 6060 E Main in Mesa ,AZ. Paid $33.23 from Payson to Mesa. Wanted to charge me $153.00 to go back, scam.

William J.
Clasificación:

If there is a specific location where truck needs to be dropped off, it would have been nice to know that up front. I received a text from U-Haul informing me where the drop off location was 30 minutes AFTER I returned truck to a location 3 blocks away from me, and left keys in the drop box. I had to go there Monday morning, retrieve the keys, and take it to your designated "drop off" location.

LANA A.
Clasificación:

very bad customer service they keep playing with the rate they told me 20 dollar rate and next mints its 40 and for miles they said .69C a mile they charged me 99 i dont recommend any one to go there very poor customer service now i have to pay over 225 dollar

Dallin E.
Clasificación:

El cliente no dejó un comentario.

kira R.
Clasificación:

El cliente no dejó un comentario.

mike C.
Clasificación:

El cliente no dejó un comentario.

john L.
Clasificación:

El cliente no dejó un comentario.

Christopher K.
Clasificación:

The truck was really dirty. The inside was ok, but the outside had bug splatter all over and the windshield was really dirty too. Looked like it hadn't been washed in a while.

Michael F.
Clasificación:

El cliente no dejó un comentario.

emily D.
Clasificación:

El cliente no dejó un comentario.

JOHNNY S.
Clasificación:

El cliente no dejó un comentario.

Kathi C.
Clasificación:

The guy who did my pap work was the best I've EVER had!!!!! I walked in and 6 minutes later I was driving away. That good service makes moving day so much better.

Karen B.
Clasificación:

El cliente no dejó un comentario.

art S.
Clasificación:

Great customer service. Very personal

Tom O.
Clasificación:

OUtstanding service! Bob and Lance were so helpful with my move!

kurt L.
Clasificación:

This location was excellent. However, my reservation online was set up for a 26' truck at a location called At Your Convenience. They called to confirm my reservation earlier in the week. When I arrived they did not have any trucks. I was stranded without a rental truck. As I waited while they called around to locate a truck, I stared at the display of bongs and pot pipes behind the counter. What a horrible location to represent your brand. A 20' truck was located at Right Space storage. That location was perfect. As I had to drive further from my location, the clerk reduced my mileage to 49 cents per mile to try to accommodate the additional fees I incurred. My experiences with uhaul have always been a mixed bag. You should revoke the agreement you have with At Your Convenience. I don't believe they represent your brand in a positive light.

Jason K.
Clasificación:

The person who helped was awesome

Joe C.
Clasificación:

El cliente no dejó un comentario.

charles D.
Clasificación:

We did not check the mileage to the mileage listed on the contract. When we returned it they stated that we went over 70 miles. We traveled only approx 20 miles. We learned a lesson to double check the beginning miles.

Jim B.
Clasificación:

The only thing I can think of is have the extra equipment already in the truck and the rep should go over existing damage to the vehicle.

Caitlin H.
Clasificación:

El cliente no dejó un comentario.

Susan A.
Clasificación:

El cliente no dejó un comentario.

robert F.
Clasificación:

Nothing.

David B.
Clasificación:

El cliente no dejó un comentario.

Jim E.
Clasificación:

OUTSTANDING service from Right Space in mesa AZ. SUPER staff.

Matt V.
Clasificación:

El cliente no dejó un comentario.

Paul U.
Clasificación:

El cliente no dejó un comentario.

Kim A.
Clasificación:

Fantastic Service - we arrive AFTER closing and they remained open, checked our trailer in and printed a receipt. Truly a great Customer Service Experience. You are doing it Right - Thank You!

David V.
Clasificación:

El cliente no dejó un comentario.

Clasificación:

The attendent was professional and knowledgeable.

Evelyn N.
Clasificación:

El cliente no dejó un comentario.

David C.
Clasificación:

El cliente no dejó un comentario.

Ron R.
Clasificación:

El cliente no dejó un comentario.

ALEX T.
Clasificación:

El cliente no dejó un comentario.

OWEN C.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

Office closed Sign on door "Working in back " Could not get anyone to to help me, I honked the truck's horn until a woman showed up From a distance, she yelled for me to park the truck and drop the keys in a lock box. She never checked the truck Very poor service at that drop-off point on Main ST., Mesa, AZ

Joel L.
Clasificación:

El cliente no dejó un comentario.

Theresa C.
Clasificación:

I reserved online to save time and scheduled for 4pm I got there @345 to find a sign on door saying wouldn't be back till 415??? Then when they got back I had to give all the information to the guy again so it saved no time and I think when something is scheduled for a specific time ...you shouldn't close down and not reopen till 15 mins after the appt.

Laurie S.
Clasificación:

Employees really helpful

Ken E.
Clasificación:

I put 35 gal in the fuel tank before dropping off after hours. Since the truck did not have a locking fuel cap and the after hours drop off was in a non attended lot, would i have been liable if someone had siphoned the gas out before the office reopened the next morning?

ian W.
Clasificación:

El cliente no dejó un comentario.

BERNARDO I.
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

The staff was very friendly, helpful and has great customer service skills.

BILL H.
Clasificación:

El cliente no dejó un comentario.

ROLAND D.
Clasificación:

Pickup location told us to drop off at any location in St George. Went to nearest location to my home. They would 't take it. Finally decided they could take when I got upset. I don't know whether pickup location or drop off location was wrong, but this needs to be standardized at U-Haul. Equipment was good and performed well.

LARRY B.
Clasificación:

Nothing

No se han enviado comentarios para esta ubicación.

Volver
arriba