Comentarios del cliente para Ridleys Family Markets

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ridleys Family Markets

Grado total:

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James R. en

Grado:

Check out process worked well. However, upon return, the location needs staff available who can check in rentals when they are returned. The staff who was available was the only one at a retail site. Because of this she was unable t to process the return, did not check the vehicle to assess if any damage is present, check for other equipment returned with the truck or even log the return in the system. This level of customer service generated a number of follow up emails and phone calls and is unacceptable.

David T. en

Grado:

Great to have this in a small town

Michelle K. en

Grado:

El cliente no dejó un comentario.

sally d. en

Grado:

Excellent service

Karina G. en

Grado:

El cliente no dejó un comentario.

resendo o. en

Grado:

Get the girl running the store/uhaul some help it would make the wait shorter.

D Michael E. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

Checking back in was difficult because my rental was difficult to find in the system. Took about 45 minutes to check in.

Robert B. en

Grado:

I was charged for gas even though I brought the truck back with the same level that was in the truck when I picked it up.

David R. en

Grado:

Waited for an hour while they were trying to fix their printer, then when I finally got the truck, it was missing the moving blankets I had ordered.

Gary T. en

Grado:

Submitted pre-checkin info but it still took 30 min to do paperwork for pickup. Appears to have a broken wire in connector so left turn signal trailer light did not work.

Frank A. en

Grado:

El cliente no dejó un comentario.

Laurie B. en

Grado:

The truck was perfect for my move and the woman who signed us up was gracious and well informed.

RIDLEYS C. en

Grado:

El cliente no dejó un comentario.

bill b. en

Grado:

Drop off location is not the market. It is gas station across the street

finn e. en

Grado:

El cliente no dejó un comentario.

Chad H. en

Grado:

Able to pick up and return same day. Reserved over phone at site due to technical problems. Both excellent customer service points. Equipment worked well. Thumbs up. Thanks.

Mariella P. en

Grado:

This location was most convenient, just 5 minutes from home. The truck was clean and in perfect working condition. The lady who helped me gave me tips to save money.

Mark H. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Dana B. en

Grado:

Nothing. This was a great experience as well.

GERALD H. en

Grado:

El cliente no dejó un comentario.

J Kirby G. en

Grado:

Glad you could pick up a truck on a Sunday.

chaz c. en

Grado:

Staff & truck were 100% top notch.

Gary T. en

Grado:

Equipment was not checked-in 2 days after it was returned. I called them to get it processed.

Katherine A. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

The gas station worker wasn't familiar with the procedure.

Sarah B. en

Grado:

El cliente no dejó un comentario.

Jane B. en

Grado:

El cliente no dejó un comentario.

Nathan R. en

Grado:

Issue #1.... I was offered no help with the trailer and when I let them know there were vehicles in the way I was told if I zig zag enough I can make it work. Crazy. Took me 20 min to get the trailer out of the lot. Issue #2. I booked a reservation and declined the insurance. When I received my paperwork there was an $8 charge for insurance. I informed the guy and he said he'd take care of it when I returned the vehicle. When I returned the vehicle the charge was still there. When I asked for a correction he said not to worry - it's automatic and will be fixed when the "uhaul dude comes in on Monday". It's been a week, no credit, they site doesn't answer it's phone, and I'm incredibly irked.

Nic A. en

Grado:

The app is terrible but better than going inside to talk to anyone

Ray M. en

Grado:

New 15' truck in Uhaul stds only 5,500mi.

RICHARD C. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Mary Ann J. en

Grado:

The clerk made an error on our form that forced us to pay for an extra rental day. The tires on the trailer were very worn and she stated, “If you have a problem on the road, just call the 800 number.”

Lisa H. en

Grado:

El cliente no dejó un comentario.

John T. en

Grado:

I pre registered with u-haul the day before pickup on the phone. According to the u-haul rep, all I had to do was pick it up and I spent 50 minutes at the pickup location re doing all of the paper work, I was not happy

Rebecca N. en

Grado:

The truck seemed to have some engine issues with surging at higher speeds and excessive deceleration .

Kristie H. en

Grado:

El cliente no dejó un comentario.

Terry D. en

Grado:

Mainly, this location is open until midnight which is a necessary option when making a one-way trip.

Nic A. en

Grado:

Sadly my only choice again, I wish they would pay attention to their u-haul customers

Nic A. en

Grado:

This location is inside of a gas station. As a u-haul customer, you’re not a priority and the waiting time to be attended is only if the other customers buying items are handled first. Unacceptable, honestly!

Sharon T. en

Grado:

El cliente no dejó un comentario.

Sharon T. en

Grado:

El cliente no dejó un comentario.

colin t. en

Grado:

El cliente no dejó un comentario.

SERGIO R. en

Grado:

Was told to call customer service about the issues experienced

Dan K. en

Grado:

Location was great-solved a MAJOR issued caused by U-haul themselves. Ridley's location is the ONLY reason I actually used u-haul. I was ready to file a complaint... I had a reservation, I went to the location, at the right time, only to find no equipment-LOTS of "on hold", lots of waiting until "open" on the phone, lots of problems and frustration with u-haul... luckily Ridleys location understood and actually helped.Get organized u-haul... if you don't have the equipment- DON'T MAKE A RESERVATION! I had a reservation number- and a location...what would make me think it wasn't a go? If you had a diner reservation, a confirmation, for a big business diner-and then you got there, and they said, nope...never mind- you can go to the corn dog stand across town instead... that probably would make you all too happy! Don't make a reservation, and then NOT adhere to it--- really makes your customers ANGRY and FRUSTRATED!

Gary H. en

Grado:

El cliente no dejó un comentario.

sandra h. en

Grado:

We wondered why we wouldn't been told to drop the cargo trailer to the U-Haul in Heber City, which is closer to where we live.

Deanna G. en

Grado:

El cliente no dejó un comentario.

Gina V. en

Grado:

There was a change in where to pick up my truck, but it didn't reflect on the mobile app. Also, it took about 20 minutes for the guy to check me out. When I rented again the following week from a different location, it only took about 5 min.

mark j. en

Grado:

Just not happy with the rate change from what I was quoted Just not happy with the rate change

Tom B. en

Grado:

El cliente no dejó un comentario.

Nathan W. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

Vehicle was full of cigarette smoke. Very unpleasant to ride in

Steven D. en

Grado:

El cliente no dejó un comentario.

Michael O. en

Grado:

El cliente no dejó un comentario.

Brian R. en

Grado:

When i turned it in they where so busy they did not register it as returned. I had to go back after receiving notice from u-haul it had not been returned. Carlos was very helpful in fixing this problem

Gareth M. en

Grado:

Carlos was excellent and very helpful.

David M. en

Grado:

Unfortunately they have very limited parking for equipment so there is not a large selection unless you can call ahead to reserve what you need.

David T. en

Grado:

Very unorganized and staff was very confused about process.

Kenny R. en

Grado:

employees were horrible!! the guy that got me started with the contract would clearly rather have been ANYWHERE else. The guy that closed out the contract was very much inconvenienced by my presence and was quite vocal about it, expressing how he's finishing his shift and doesn't have time to go look at the odometer so I needed to. Guess what I have been moving for the last 8 hours oh ya and I'M PAYING YOU!!!!!!! Unfortunately u-hauls are part of life for me but I will NEVER!!!!! come back to this location, I would rather drive 30 extra miles to avoid this place!!

JORDAN K. en

Grado:

I was originally to pick up in Park City but that location didn't exists so I was to pick up in Heber City but Heber City forgot to record my order and then sent me to Midway which Heber City still didn't create my reservation and didn't send it over to Midway so they weren't ready for me. Then Midway didn't have the hitch I needed.

PATSY B. en

Grado:

This is not specific to the location i picked the rental up from. First, all of UHaul must be so absolutely messed up and NOBODY seems to understand that customer service must come first. I will do anything in the future not to deal with UHaul. First it took me calling almost 10 locations to get anyone to actually answer the phone. Then finally found one place that booked a rental for me. But received confirmation and they had the wrong date. Called another in emergency and they booked me one at a "neighborhood" center. I got there and the only vehicle they rent had been dropped off about 100 miles away. This required me then driving another 30+ miles where they found me a smaller vehicle to rent costing me an additional $60 in milieage to pick up and drop off. Nothing about UHaul serves the customer that i can identify.

RIDLEYS C. en

Grado:

El cliente no dejó un comentario.

Wayne F. en

Grado:

El cliente no dejó un comentario.

Guilford P. en

Grado:

El cliente no dejó un comentario.

DOUG H. en

Grado:

The Uhaul business at this location was a side line business and not that well equipped or staffed. It was a very convenient location for my drop off and everything transacted just fine.

Reza N. en

Grado:

El cliente no dejó un comentario.

Sheldon M. en

Grado:

El cliente no dejó un comentario.

JAMES M. en

Grado:

Day before pickup, called top verify 2 dozen blankets would be included, as reserved. Pickup day, asked again, paid for two dozen blankets, found two blankets in truck with apologies from manager. Had to drive 10 miles away from my residence to get blankets at next closest uhaul. Steel floor of 15 foot truck had oily film creating slip hazard. Cab of truck reeked of cigarette smoke. Paid another eight bucks for odor killing spray. Windshield wipers obnoxiously noisy for entire 700 mile trip driving north into wet, snowy weather and didn't fully clear the windshield due to the condition of the wipers.

Philip P. en

Grado:

There was a delay in picking up the truck due to computer system issues.

Larry V. en

Grado:

El cliente no dejó un comentario.

Ron J. en

Grado:

My invoice said return to Ridley's Market in Midway, Utah. The drop off was actually across the street.

Andrei N. en

Grado:

I would NEVER recommend this place for anybody: - the guy at the counter has no customer service skills - he didn't help out with the trailer - he did not communicate with me, he just handed me a 30 $ extra fee for being late 3 hours and smiled about it - I had only poor experience with U-Haul so far, from the moment you guys installed my hitch and left a flash light inside the engine compartment and did some damage to my car, to poor customer service on the phone, sending me to pick up trailers from far locations, when it was not necessary, and many other things

Diane L. en

Grado:

The trailer was missing the electrical connector so I ended up traveling with no tail lights.

James B. en

Grado:

El cliente no dejó un comentario.

Glen H. en

Grado:

El cliente no dejó un comentario.

JAY M. en

Grado:

Nothing, you guys were great!

Soldier Hollow S B. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

Ron S. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

WE really appreciated the people - they were kind, helpful and worked well with us

Jeff N. en

Grado:

El cliente no dejó un comentario.

Bettina S. en

Grado:

Outstanding customer service. Appreciate the professionalism and courtesy of the staff. I highly recommend this location.

Ryan C. en

Grado:

This was the worst experience I've ever dealt with anywhere ever. The person who was there was absolutely unhelpful. I walked into the place and said I need to get a uhaul. He proceded to check if I had a resevation which I said no. They told me they couldn't help me unless I did it myself online first. After I did the reservation the guy acted as i was bothering him that I needed to get a uhaul. At one point he walked to the printer and balled his fists in the air, in a gesture of why do I have to do this. It was absolute horrible. After hooking up the trailer I got the guy didn't wait around long enought to make sure all the lights worked and had no problems. Will never recomend this place ever.

RANDALL S. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

First class!!

Frances M. en

Grado:

Left blinker didn't work. Fellow was friendly but only one there in a convenience store. He didn't go over brake lights and turn signals to see if they worked before I left. And I didn't think to ask.

KENNETH T. en

Grado:

El cliente no dejó un comentario.

oscar c. en

Grado:

El cliente no dejó un comentario.

jean H. en

Grado:

El cliente no dejó un comentario.

mindy F. en

Grado:

El cliente no dejó un comentario.

Stephanie A. en

Grado:

Uhaul should remove their services from this gas station. There is not enough help as the staffs priorityis to check out their customer purchasing snacks and gas verse Uhaul people. There was only one clerk and it took almost an hour to check out due to probably 30 customers coming in needing to be rung up. Awful experience.

Mike P. en

Grado:

The lady at the Ridley Family Market was great. Very friendly, helpful, and got me on my way. On the other side - your online reservation system sucks rocks. I was able to make my reservation fine, and it said "someone from uhaul will call you" They never did. I had to call Uhaul twice to find out what the hell. ANd THEN Nobody ever told me my reservation had been moved to a different place. LUCKILY I did call Uhaul and somebody told me the address for pickup had been moved. Glad I called! WHy didn't you notify me, and even why did you move my reservation?

Buster P. en

Grado:

El cliente no dejó un comentario.

matt C. en

Grado:

She was super sweet when we turned it in

rory w. en

Grado:

It took almost an hour and I had already preordered it on the phone then he charged me for the insurance with out asking and told me it was mandatory and I would get it back when I dropped it off which was not true i had to run the trailer with out lights because there was no light cord on it when I picked it up I will probably never rent from Uhaul again because of this experience

Wayne W. en

Grado:

El cliente no dejó un comentario.