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Sandi A
Customer Reviews for Ridgway's KC's Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were not open when I dropped off the tow dolly on Saturday morning. I thought they would be open. I dropped it off and left them a message on there voicemail.
Alan SVery friendly and easy to work with, made sure we had exactly what we needed and equipment was in perfect condition, I will definitely be back here when I need to rent a U-Haul again and will recommend them
ROGER LFriendly and had truck ready at time of pickup.
David TWhen I rented the equipment I noticed that there is a headlight out but other than that everything was great
Tiffany BI've rented from many uhaul facilities over the last 30 years. All experiences were fine. But this specific facility (Ridgeway) was an absolute delight. Husband and wife owners. Both were very pleasant and helpful. The simplest rental experience I've ever had.
Keith OExtremely nice and helpful. Would recommend this location to anyone. This was my first time renting a UHAUL and being in charge of my move, on my own. They made everything very easy. Great customer service!!
Shannon CLocation is difficult to get out of when using any truck larger than a van. Otherwise a solid location, easy to find
Matthew HWe lost the catalytic converter and entire exhaust system on the trip. Hopefully Uhaul can preform more frequent maintenance and inspections.
Rolland KThe cab could use vacuumed, the back door is hard to lift. I drove one with a back up camera. You should install them all all. Overall great!
Wendy LThe business owner was extremely helpful in the process. Would recommend them to anyone looking to rent.
Mary HThe location and owner of the local shop were excellent, but the app malfunctioned and I wasn't able to submit a photo of the trailer, which was naturally very frustrating while standing in the hot sun after moving all day. I eventually just took my own photos for my files and called U-Haul to report that the trailer had been dropped off.
Erica BAppreciate the smoothness and assistance I needed at the time! TY
JOE BNothing at all.
John CPersonable and friendly service!
David HNothing had everything ready all I had to do is stop and pick it up and go. Excellent job keep it up will go here again if I need anything.
Desarae BOwner didn't show up until at least 30 minutes past my reservation time (which was also the time they were supposed to open). No apology, no sense of urgency to make up the lost time. Seems like a very disorganized place. Will not be back if I can help it.
David JThe original drop off location address was incorrect. I had an hour long wait on the phone to get this location at Ridgeway for drop off authorized.
Donna HVery nice receptionist
LEAH WThey are very nice people and went above and beyond to make sure I got my equipment on the day I had it reserved. Thank you so much
CAROLYN SMore size availability we could only find a 16
David FTruck availability. Didn’t need the larger truck I received
Susan RDidn't have the appliance dolly that I ordered.
Cynthia KThe location was not open as advertised. I couldn’t get the ap to work or locate me to do a virtual drop off so I asked owner to call me to confirm and all I got back was a charge for fuel for 12.75 which was bogus as I made a point to fill it exactly to level I had when I got it. I was so dissatisfied with this rental.
BRUCE KVery friendly and represents U-Haul well.
Denzel PBe more up front on the importance of online check and return when returning after hours.
James RThere was dog food in the back and the front windshield was covered in bird poop and bugs
Nicole RThey switched the truck on us and NEVER switched the paperwork. It didn't have the right mileage and the gas was only 3/4but they changed us the extra money to fill it up more than what we used and DOUBLED the mileage
MARK SVery nice !
DEBORA WThe customer service was AMAZING. The man took the time to show us how to connect the trailer etc and was so friendly and personable. The experience was quick and efficient. Will definitely give my business to these owners in the future!
Kea TGreat friendly service that you don’t see often anymore at this location
Timothy HDropped off after hours but spoke to gentleman on the phone that was very helpful.
CAREY BThis location gets an A+. Always friendly and helpful.
Rolland Kbusinesslike and capable
SANDRA YCheck-in was simple.
Boyd KA gentleman came to our truck, unhooked the dolly & put it away by himself. We didn’t have to get out of the truck! Very polite & extremely helpful!
JAMES HDolly worked great. However the previous renter did not clean the oil soaked dolly.
Louis LWere good
FARIZ SBest Uhaul dealer in America
Rolland KThey do well already.
DAVID PVery friendly and helpful
Roger RWonderful distributor. They need to be trainers for the area.
Barbara WThis U-Haul location has excellent customer service. This operator needs to train other local sites on how to help their customers including Fast Tracks Canton LLC and Spare Parts Storage. I understand this is not a business that needs a 24/7 person in the office. But I called Spare Parts Storage to cancel and reschedule a truck for me and it was not done. Then I was scrambling to find a truck. Ridgeway's KC's Car Care was there to help the whole time. He needs to be the larger distributor in the Dover New Philadelphia Oh area. HATS OFF TO RIDGEWAY'S KC'S CAR CARE>
Barbara WNothing. This was my best truck rental experience and the best truck I have ever rented
Rodney DAwesome service!
Rhonda FThey were very friendly and easy to work with in providing me with the right equipment for my relocation. I would recommend!
Lisa BBest moving truck experience I have had. I've rented moving trucks over 50 times in my life and by far the best experience I've had. Highly recommend this location.
ROLLAND K