Customer Reviews for Rideout Motors Sales & Service LLC
(U-Haul Neighborhood Dealer)

551 reviews

225 W State St   Lehi, UT 84043

(801) 768-1484

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(801) 768-1484

225 W State St
Lehi, UT 84043

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people here awesome job!!

Rebekah Wood 
Rating:
1.0

The area where equipment is kept is a mud bog, and is impossible to return a trailer to, as its a narrow driveway, off a busy highway, blind on both sides (house on one side, tree on the other) and only one way in and out. Manager/owner was a complete jersey, wouldn't answer any questions, just pointed to emails from UHaul. Tried to add Safeguard, which was declined on the original order, then took 10 minutes to remove. Dismissed a valid concern about damage to the trailer that could have caused the tire to rub and/or puncture, and corresponding request to swap equipment (they 3 other identical trailers without damage. And not a big UHaul supporter. I told him if I damaged the trailer, I'd buy it, and he said "You definitely don't want to buy one trailer from Uhaul" indicating they are trashed. Will never rent here again.

Dale Quick 
Rating:
5.0

Customer did not leave a comment.

Robert Sorenson 
Rating:
1.0

The truck was entirely boxed in and I couldn't pick it up at 8:30AM as scheduled and had to wait over half an hour to get my truck which threw off the timing of movers who were coming to my house. Also the lot is just a muddy yard.

Bryan Austin 
Rating:
2.0

The lot was very muddy and not very easy to access. Needs improvement.

Jared Welsh 
Rating:
3.0

Customer did not leave a comment.

Byron Beck 
Rating:
3.0

There shoud be signage as to whee the office is in relation to where you actually drop off the vehicle- The drop off location was quite muddy and it wasn't obvious as to where to park.

Karen Anderson 
Rating:
2.0

When I arrived the pick up the truck, the person helping me acted surprised that I was there and that I had a reservation. Said he hadn’t even looked at the available trucks and that most of them were stuck in the mud and unavailable. Acted more put out than anything. Truck was very dirty on the inside. Smelt like weed. I was afraid to even touch anything on the inside. The parking area for the trucks was unorganized. When he asked if I was leaving my car (since it was a quick local rental), I said I guess in the street and he said good, because that was the only spot. They also run a car dealership and wasn’t about to let me park there. Overall, it wasn’t the best experience. Could have been much better with a little more effort. Probably would look to rent from somewhere else before V renting from them again.

Neil Olson 
Rating:
1.0

Had a mobile pick up at 9, showed up and the app wouldn’t allow me to check in due to the person running the place not even having the equipment ready and once I brought it up the person acted like I should wait since they just opened up. I declined all coverages for this trip and yet upon receiving my receipt it looks like I was charged $10-11 for a coverage, the worker must have added it to make more money which is shady. I will rent elsewhere due to this experience

Jakob Dipoma 
Rating:
1.0

My car got stuck in the mud trying to return the trailer, luckily I had 4 wheel drive. But I won’t go back there until there’s concrete.

Mitchell Belliston 
Rating:
5.0

Customer did not leave a comment.

Jacob Lopez 
Rating:
4.0

Truck smelled like cigarette smoke but no fault to the facility - I'm sure it was the person who rented the truck before me.

Stephanie Finau 
Rating:
1.0

Yikes. Won’t rent here again.

Kelsi Gray 
Rating:
5.0

Gravel or something so the trailer doesn’t sink down into the mud when unhitching from the vehicle.

ZACHARY FULLER 
Rating:
2.0

I did not feel that the signage for the lot was acceptable. After being told by an employee where the lot was, I saw the signs, which led me down an unpaved drive to the back of the property. The lot to park equipment was not lit. The lot was also muddy.

Paul Ramirez 
Rating:
2.0

The service was fine, but all the trucks were kept in a dirt parking lot, which had become a giant mud puddle when I went to pickup the truck. This location desperately needs a better parking/storage location for the trucks.

Eric Stakebake 
Rating:
2.0

Trucks were dirty and parked in a muddy backyard lot. One of the larger trucks was stuck in the mud and the guy who rented it had to dig it out with a shovel.

Adam Weddell 
Rating:
1.0

The trucks are parked in mud (so the interior floor was covered in mud). The young man at the counter was nice enough when I picked up my truck, but he had me get my own appliance dolly and take it to the truck. Then, the way Rideout is situated...the truck was facing southwest when I picked it up...but I figured there was a place to turn around back in their lot - there was NOT room. So I had to back a 20' truck out onto State street - a very busy, 5-lane street (and the young man at the counter didn't say ANYTHING about needing to back out, certainly didn't help back me out, etc.). So weird. Then, when I returned it, I walked up to the counter, no one was in the office that I could see. Then I hear a faint voice to my right ask if I was returning equipment. I looked around the corner and saw a guy at a desk, working on a computer. I said yes, and without any eye contact whatsoever, he invited me to just leave the key on the counter, and said I'm good. Really weird customer service experience.

Brad Reimer 
Rating:
1.0

The people were very rude, especially the lady who was there serving, I do not recommend this place nor will I go here again.

Rosy Solis 
Rating:
5.0

Customer did not leave a comment.

KENT SMITH 
Rating:
2.0

Customer did not leave a comment.

Blair Box 
Rating:
5.0

Customer did not leave a comment.

Edita Bzik 
Rating:
5.0

Customer did not leave a comment.

Hannah Cox 
Rating:
4.0

Customer did not leave a comment.

Mayalen Laker 
Rating:
5.0

Nada everything was great in Utah and in La Habra.

Matt Curry 
Rating:
1.0

The person there doing the check ins did not care that he did not have the full reservation. We reserved a vehicle transportation trailer and he did not even care that we did not and could not get one. The uhal was left dirty garbage in the cab. The back was not swept out. The check engine light came on and the vehicle was not maintenances at all. There was no windshield washer fluid causing hazardous driving conditions.

Nathan Ewell 
Rating:
1.0

The people there are rude and disrespectful. In person they are short with people and act like they are better than everyone. We called to get help on returning our truck and all they said was follow the green sign or there is nothing we can do or you get charged for help. They are so rude and not helpful they are short and again so disrespectful I would not recommend this place to anyone ever again. If I was uhaul I would pull their license to be a uhaul distribution place.

Elyse Granger 
Rating:
1.0

Clean the truck, make sure is in good condition before giving it to the customer, also, make sure is the right truck, we had to get the smaller one because even though I made the reservation to have the 15’ one the person said ups sorry it looks like we don’t have it but you can get a smaller one. Also, the tank wasn’t full when we got it.

Priscila Posada 
Rating:
3.0

Better parking

Ruben Santillan 
Rating:
2.0

None of the equipment I paid for was in the truck and no staff on site Area very muddy and easy to slip.

Steven Brown 
Rating:
5.0

Customer did not leave a comment.

LAWERNCE MARINER 
Rating:
5.0

The check in app froze, so I couldn't complete it, but no big deal. The service was excellent. Friendly, nice people.

Dan Roper 
Rating:
1.0

I was charged for insurance that no one asked if I wanted. 39.99 for a truck and 29.99 for a trailer. All said and done, $310. What a rip off. I'll never use U-haul again.

KYLE BELK 
Rating:
3.0

Customer did not leave a comment.

Craig Phelps 
Rating:
1.0

The UHaul itself was just fine, no issues. My complaint is with the location, more specifically the person I dealt with. Pick up went alright, he wasn't the friendliest but got through it quickly. However, drop off was a different story. I pulled into the driveway to drop the truck off, and another truck was blocking it. I pulled in, parked, and went inside to hand over the keys and ask if It was okay to leave it there since the other truck was blocking the way. No one was inside, so I just began the check out process on my phone. In the midst of this, the guy came walking around the other truck. He asked if I was returning, to which I responded yes. He then instructed me to follow him in the truck down the driveway, as he was going to move the other one. I did so, then finished grabbing my things to leave. I didn't see him but did see the key drop off box, so I put the keys in there. I then saw him again in passing and asked if I was okay to leave now. He then says "Are the keys in the ignition?" I responded no, I put them in the drop box. He proceeds to get noticeably angry and responds with "I told you to leave them in the ignition" I responded with "I'm sorry, I didn't hear that" Without any other words he turns and walks away. At that point I got in my car and left. I made a mistake since I didn't hear him properly, but I don't think that's reason for me to put up with that rude and unprofessional behavior.

Taylor Turentine 
Rating:
5.0

Customer did not leave a comment.

Scott Eichstead 
Rating:
4.0

Customer did not leave a comment.

gary bailey 
Rating:
5.0

Everything was good and the gentleman that helped me out was courteous and very helpful!

Brian Fifita 
Rating:
3.0

When explaining the contract to us and handing us our keys, the rep seemed kind and helpful. But when I originally stated that I was there for a uhaul reservation, and when I had to go back into the office to check on the status of the equipment being switched over, he made it seem like we were the biggest annoyance and he couldn't be bothered. I'd probably rent from them again if I did the self check-out, but I will probably try using a different location first.

Alexandra Ward 
Rating:
5.0

Parking lot becomes too muddy

Jose Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Danny Gallegos 
Rating:
5.0

Customer did not leave a comment.

Edita Bzik 
Rating:
5.0

Just stay consistent the way they did for me.

Craig Brady 
Rating:
1.0

Update the picture in the app to show where the key box actually is. At 6 am this morning I really didn’t want to wander around for 15 minutes trying to find the key. Also the app kept resetting if I didn’t choose the date in a specific order. I plan on avoiding U-Haul as much as I can.

Daniel Harshberger 
Rating:
3.0

Cab was not cluttered but not cleaned. Back of Van was not swept. Also had a check engine light on when picked up.

Brian Ireland 
Rating:
5.0

Professional service. Equipment clean and operated perfectly.

Kirk Adams 
Rating:
3.0

Customer did not leave a comment.

Melissa Sommerville 
Rating:
5.0

Easy process for rent, truck in excelent conditions.

Harvey Sobalvarro 
Rating:
5.0

Easy and fast

David Wecker 
Rating:
1.0

I selected the mobile check in. While I was out by the truck an employee came out and berated me saying I could not be near the trucks and that he knew I was up to something sinister. He made me come inside to check in, and said he wouldn’t give me keys if I completed the mobile check in.

Joshua Pasquale 
Rating:
5.0

Customer did not leave a comment.

Jacob Wrigh 
Rating:
5.0

Possibly have a late drop off location?

Koby Escalante 
Rating:
1.0

I rented a truck and trailer through a uhaul agent and was told to leave the trailer on their premises. I called and left a message when I dropped off the trailer to let me know if there’s any problems with that since the other location had shut their gates much earlier. I even said I would be willing to pick it up and move it myself. I was never called, and instead texted that I was charged a $250 drop fee for putting it in the wrong location. Unprofessional, rude and unhelpful. Never will I use this location again.

Koby Escalante 
Rating:
4.0

Customer did not leave a comment.

CHARLES FRANK LOVAAS 
Rating:
5.0

Customer did not leave a comment.

Becky Otteson 
Rating:
2.0

When I got my final bill I was charged for 2 miles more than I went ( I took pictures of the beginning mileage and ending ) I was charged for more gas which I filled it to exactly where it was before ( took pictures ) and I was charged for the $15.00 insurance which I never signed up for. All of this added and extra almost $27.00 to my bill. Won’t be using this location again.

molly lysenko 
Rating:
1.0

Check engine was on, Truck was poorly maintained. Truck was not clean there was a bunch of soda/coffee spills that have not been cleaned in a while. Customer service was poor when telling about the check engine light. Maybe don't put a cheap catalytic converter on the truck and the engine light will clear. But what do I know its not like im mechanic or anything. Never really wanted to believe in the stories I've heard on this place, but now I can confirm they are horrible with customer service and the maintenance of vehicles. Hight recommended going the extra mile or so.

Aubre King 
Rating:
2.0

I had reservation for a 9” van. They didn’t have it even though it was confirmed. They upside me to a bigger trick and didn’t make it price concessions to compensate. This is location is not a full time dedicated u-haul business. And it showed, no one in the business office had to hunt someone down to check me out after returning truck. Very disappointing experience all around. Can’t recommend this location

Gary Price 
Rating:
3.0

U-Haul rep wasn’t on site and returned equipment to their yard by myself and used online return.

Steve Shaw 
Rating:
3.0

Customer did not leave a comment.

Elaine Smith 
Rating:
5.0

Customer did not leave a comment.

Allan Minter 
Rating:
3.0

The truck was in good conditions but extremely stinky. I had to keep the windows down all the time. The windshield wiping tank was empty and the windshield dirty.

Tony Saunders 
Rating:
2.0

Owner was walked around the parking lot on his cell phone while we were at the counter waiting for someone to help us. Not the friendliest nor welcoming individual.

Duane Ford 
Rating:
5.0

They were very helpful & went out of their way to help us.

June Taylor 
Rating:
2.0

Very tight parking lot. Office closed for lunch but didn't tell me when I called to drop-off

David Domnik 
Rating:
3.0

Easy drop off but the lot was very full at the time of drop off. Not their fault just made it a bit more interesting.

Martin Boulter 
Rating:
5.0

Customer did not leave a comment.

Paul Stewart 
Rating:
5.0

Very helpful and accommodating.

Sauna Gentry 
Rating:
3.0

Was a bit hard to find. I ended up pulling into the wrong driveway then had to back out of it. Then once I got to the right spot I had to back the trailer into another spot. As I was doing that the employee was watching to make sure I didn't scratch the trailer but failed to notice that my own vehicle was too close to a different trailer and I ended up smashing my own taillight. That kind of bugged me. He didn't seem to care and didn't acknowledge it at all

Edward Allison 
Rating:
4.0

Customer did not leave a comment.

Neal Pearson 
Rating:
5.0

Customer did not leave a comment.

Jed Hanson 
Rating:
5.0

Customer did not leave a comment.

Ryan Luker 
Rating:
5.0

Customer did not leave a comment.

Jonathan Campbell 
Rating:
2.0

Contract no. 10089304 The dealer misread the fuel level when I returned the truck. The level of fuel when I rented was 3/4 tank. The dealer claims the fuel level was 5/8 when I returned it after driving only 27 miles. I put 3.414 gallons in the tank before returning. The dealer claims it took an additional 2 gallons to bring the fuel level to the original 3/4 level. That means it took a total of 5.414 gallons of gas to go 27 miles. That means the 15 foot long truck only made 4.98 miles per gallon. The deal charged me an additional $9.35 for the 2 gallons of gas. I am clearly being ripped off by the dealer. I have rented U-Haul many times. Now you have lost my trust.

Larry Kasper 
Rating:
5.0

Amazing service! 100% recommended!

Tomas Barrera 
Rating:
5.0

Customer did not leave a comment.

Brian Kane 
Rating:
5.0

Customer did not leave a comment.

LEE MOON 
Rating:
2.0

Customer did not leave a comment.

Arrington Evans 
Rating:
4.0

Customer did not leave a comment.

mike petersen 
Rating:
1.0

Very rude front desk. They were upset for reserving the truck on the last 15 minutes. I don’t recommend the location.

Jefferson Santos 
Rating:
2.0

Tires needed air. Location was dirty and hard to maneuver and staff wasn’t super helpful.

Justin Palmer 
Rating:
5.0

Customer did not leave a comment.

Alyssa Gunnell 
Rating:
5.0

Customer did not leave a comment.

Nicholas Sacksteder 
Rating:
3.0

Customer did not leave a comment.

Vaughn Park 
Rating:
1.0

I rented three dozen blankets over Memorial Day weekend in May, returning the pads on 5/29 ,but did not receive my receipt until August 1 (I returned them when the store was closed, leaving them where I was told to do so). Was expecting to be billed and a receipt on 5/30, not two months later.

ALLEN LUTHI 
Rating:
5.0

Customer did not leave a comment.

Susan Eastman 
Rating:
5.0

Customer did not leave a comment.

Emma Hoggan 
Rating:
3.0

AC of the unit is always not good.

KARVEY DE 
Rating:
5.0

AC was not working while driving on freeway

Timote Houma 
Rating:
5.0

The location was great. The equipment I got was in good condition. However, I rented 4 dollies but only got one. I was given a refund, but that didn't fix the bigger problem of not having what I needed on moving day. I had a crew of 15 people waiting while I scrambled to find the equipment I needed for the move. I scheduled weeks in advance. Very disappointed.

CHRISTINE HERBERT 
Rating:
1.0

This experience totally sucked! I will never use that location again and I’m going to plaster it all over social media! I am pissed off royally! The truck was blocked in then it was sandwiched in between two other trucks. I have a video of it! If it weren’t for the help of another customer we would not have been able to get the truck out because it was blocked in by towing trailer. I’m so disgusted and I got blamed for this shit show so I’m livid! I didn’t deserve this crap! I have a large following and I will post this ! I also am reporting this to higher management!

Marco Simon 
Rating:
5.0

Everything was great!

Daniel McEwan 
Rating:
5.0

After my brother-in-law and I dropped off our rental, an employee named Dave approached us to ask if everything worked out alright. Dave was friendly and down-to-earth, and he showed sincere interest concerning our experience. I felt welcomed and will use U-Haul for any future moving rentals. From now on, I will recommend U-Haul every time!

Alex Healey 
Rating:
4.0

Where to park on return was a little confusing; there wasn't a place where I felt I wouldn't be in the way of other trucks.

RICHARD LEE 
Rating:
5.0

Start to finish a very easy process

Terry North 
Rating:
4.0

The service was great, very polite etc. I brought the truck back 24 hours later and was still charged for 2 days. The AC in the truck didn't work, it was over 100 degrees outside! I would expect to only be charged for one day if I only had the truck for 24 hours, I would also expect a discount because the trucks AC didn't work. Your website clearly says all your trucks have AC.

Todd Parry 
Rating:
5.0

Customer did not leave a comment.

Ian Thacker 
Rating:
4.0

Customer did not leave a comment.

Richard Wedertz 
Rating:
4.0

Customer did not leave a comment.

keith Wilson 
Rating:
5.0

Great location and easy access

TIMOTE HOUMA 
No reviews have been submitted for this location.

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