Amazing location, very helpful and nice attendant.
Justin S
Customer Reviews for Ricke Service Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were great. There's a whole experience very easy and simple and stress-free. We'll definitely be renting again.
Jay HIt was a fast and easy drop off process. Eddie greeted me with a smile.
Jesse SMy experience was amazing! Always very pleased doing business with Stacie Doherty and Ricke Service.
Jodi SGreat location in/out and selection Perfect Thank you.
Robert UStacy was great to work with in renting the trailer we needed. This was the second time we worked with her this year. The location where the trailers are kept is easy to find and all the rental processes made it EASY! We are grateful to have UHaul rentals available in Medicine Lodge, Kansas!!
Georgeanna BWonderful to have a UHaul outlet to return a trailer so close to where we were moving our stuff. The office that coordinated the rental return was quick to respond to our call and make it easy for us to drop the trailer off.
Mike BThe professionals at Ricke Service Hardware were knowledgeable and incredibly helpful. I'd never pulled a trailer with this vehicle before or ever rented a trailer from UHAUL but they made it clear, easy, and understandable.
Chris GAmazing Center highly recommend thank you.
Robert UAmazing people there and recommended 100%..
Robert UPay them more money for their efforts
Lane HStacey was very helpful and made the whole process easy.
Mandy PTrailer had two bad tires, Had to air them up ever 150 miles.
Tony YStacy was great!
Susan LKeep doing what you are doing
Shannon JVery friendly, went over everything I ordered. Opened back end of uhaul to show me it was clean
Janice DStacy was amazing. Would definitely recommend this location if anyone needed a uhaul in that area.
Jessica MTold there would be a key drop box at location. There was, we could see it inside the locked door on the floor .... Only phone # was to the closed business
Mary fA washer was not installed to prevent the pin for ramp was not installed, previous customer may not have informed Ricke service.
Gordon TEverything went so well and working with everyone was great
Robert VMedicine Lodge was friendly and accommodating after my reservation location changed the day before and I had to drive an hour and a half round trip to complete my reservation with Uhaul.
don bAlways friendly and helpful!!
KELLY JHad reserved the truck in our hometown of Pratt, Ks however, when I showed up at the designated pick up time I discovered that Mead Lumber had given my reserved truck to another individual. I had to speed 30 miles south to medicine lodge, Ks to get a truck. Luckily the rental place in medicine lodge had posted a sign on 5e door announcing a emergency phone number for the plumbing side of the business. I believe if a piece of equipment has been reserved and the reservation was accepted then the reservation needs to be honored. This incident could have resulted in serious implications for the elderly person my wife and I was moving.
Edward GExtremely professional, helpful, etc. They did a great job in helping me obtain the truck I needed, paperwork was done in a timely and efficient manner. Great moving experience!! Michael Baldwin
Mike BI was forced in a truck way to big bc they kept their 15 ft on reserve for a local guy even when he isn't using it. The had 3 26ft and didn't want to come off it. Making me use at least 150 more in gas
Stephen TOnly thing was the heater / ac motor or something was squaking the the whole time I had it on
Tyler LJust keep up the good work! Thank you, Stacy & Ed
KEITH SVery clean and nice friendly people.
paul bThere was some trash behind the seats. And I received a smaller truck than I reserved.
BONITA WMy word, Ricke Service Hardware & Lumber went to the extreme to make U-Haul drop-off here in Medicine Lodge, KS a great experience! Such nice people!!! They had my car tow unhooked just like that! Quickly, the inspection & paperwork was completed, as well. They rate 5 stars on all scales for service! Thanks, Ricke family!
MONA MTHANKS FOR A SEAMLESS CHECK IN. LOOK FORWARD TO OUR MOVE NEXT MONTH. THANKS!!
LEONARD Gjust drop the U haul off but the drop off box for the keys was hard to find
shwan cVery friendly and outgoing.
JEFFERY EYes, very nice and inviting, and Excellent customer service.
ERIN WRep. was very nice and helpful. Great job.
David BEverything perfect. The only thing I would change about U-Haul is to find away to have my preferred pickup location where I actually pick up my equipment. Traveling long distance when you're moving cross country imposes very hard on time constraints and the added fuel cost to drive to a far away location.
ANTHONY VReimburse customer for extra gas when rental truck only had 2-3 gallons in it due to someone stealing 1/2 tank the night before rented! Its hard to drive the last 35 miles near empty risking running out of gas, so it was returned with 1/4 tank more than it had at start of trip. This cost me $50+ of unnecessary expense!
ROGER LThe Ricke's are amazing people to work with. They are great people! Very accommodating and friendly. Would definitely use them again.
SHEILA SWe were suppose to pick up our rental in Liberal Kansas. Since we were moving we no longer had internet nor phone service and were not notified in a timely manner that we had to travel an additional 150 miles to pick up our rental. When we arrived we found that the furniture pads that we also rented were not available. The entire process for this leg of our move was a fiasco. We will be renting another Uhaul in about 1 week from Savoy with a different drop off and we hope that the experience is much better
ROY HThe people who rent U-Haul locally do an admirable job. We have no complaints about them.
RITA KEveryone was very helpful. they made returning the trailer easy
JEFF LBetter directions to the location needed.
Robert SGreat service - very helpful.
LARRY S