I had to do all the connections myself - the person at the U Haul place did nothing and then the guy working there even asked me if I could help out a lady that was needing a cargo trailer hooked up to her vehicle lol - by the time I was done hooking mine up and getting a vehicle on the car hauler - he'd gotten her fixed up. I thought they were supposed to help customers do all of this.
Mark S.
Customer Reviews for Rick Mayle Agency
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Let the customer know that the vehicle is not working properly before they use it
Brendon P.Nice family business. Would recommend.
Nancy B.Get customer service skills and quick
Candy B.Perfect communication and, on time service, everything was perfect.
kimberly K.Making your online page easier to navigate and making it easier to use!
Charlotte M.No signage. Location is very hard to find.
GILBERT M.The truck was disgustingly dirty (trash, potato chips, a smoked marijuana joint...yes, seriously!) and it had no gas in the tank. The truck read 15 miles to E when we got in and the gentleman told us he didn't have time to fuel it up so he was going to give us a fuel credit on our bill (which he did-thank you. It was just an inconvenience to have to fuel up before being able to use it)
Kayleigh M.Brakes locked up and made it unusable
TAYLOR R.Prices to high and gas mileage is crazy high i got it on half a tank and dropped it off on a almost full tank and got charged more money
Elizabeth W.the guys that rentaled me the uhaul was very nice to me and i uhal was nice and clean on the inside thanks
KYLE B.I didn't rent anything. I am in Houston, TX. I called the UHaul agent in Plains, Ohio. He said there must have been an error and he would take care of it. I guess he didn't take care of it. Please let me know how I rented something, returned it when I wasn't even in the state.
PATRICK P.The equipment was clean, but while the UHAUL was in working condition, the transmission is obviously slipping. I think people are afraid to report the issue, because they're afraid that they will be charged for damaging it. When taking off, I had to speed up very slowly and wait for it to shift to second, then it was ok after that.
DEANNA C.Maybe a little better signage.
JAMES P.I was supposed to pick up in Belpre Ohio... and you made me drive 49 miles out of my way to get the truck I needed.
JOHN M.Put a sign outside the building to indicate where the office is located and then another one inside the building.
DAVID E.We did not see this location. We had to just drop off the truck
Ralph K.Poor marketing of location - hard to find. The attendant didn't know what he was doing but doesn't seem like he was trained in any way so not really his fault but he was there alone.
J B.Office is not clearly marked, and hard to find
TIM S.