Customer Reviews for Richmond Gateway
(Distribuidor de U-Haul del vecindario)

16 comentarios

1417 Lexington Rd   Richmond, KY 40475

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 7/6/2022 - 7/16/2022: cerrado

Servicios en esta ubicación:

Contáctanos

1417 Lexington Rd
Richmond, KY 40475

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 7/6/2022 - 7/16/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Jared S. 
Clasificación:
1.0

Attendant was good. Building and office were embarrassing. Cluttered office containing yard sale items. Poor lighting.

steve W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
5.0

The location and staff were very helpful! Will absolutely use again.

Nathaniel A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

Very accommodating to meeting our needs.

Caroline S. 
Clasificación:
5.0

The owners did a wonderful job, help load me up and drop off the trailer. Thanks again for the wonderful experience!!

Oleg L. 
Clasificación:
1.0

The gentleman did not know how to do the contract. He called several other people to ask for help, but would not call Uhaul to ask for help. Took about 1 hour to get my truck.

Amanda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler L. 
Clasificación:
5.0

Excellent service

JERRY K. 
Clasificación:
3.0

Not sure why but I rented the truck for one day and was charged for two not very happy about that. The truck was returned the same day as I rented it.

Bruce T. 
Clasificación:
3.0

People running pickup spot need more computer training, after 30+ minutes they could not get my rental into your system and had to call someone to put in the info from over the phone.

Todd W. 
Clasificación:
4.0

Change the way its returned. No mobile

Mark M. 
Clasificación:
3.0

If you want to maintain your reputation, you should fix your scheduling process and your customer service. A week prior to my move, I gave my credit card to schedule a 15' truck to pickup at Richmond Ky. One day before my scheduled move, UHaul called to confirm and said all I could get would be a 20' truck from Berea Ky. My daughter could not drive a 20' truck and Berea would add 40 miles to our trip. You had my credit card and I reserved with you in good faith but you not only did not honor your reservation, but the ladies at the scheduling service were rude when I tried to get help. They basically told me I could take it or leave it. Only Robert at the Louisville office was kind to me and found a truck in Richmond. This experience with UHaul has definitely changed my attitude toward your company. This was not a good way to treat a customer.

Ellen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lindsey C. 
Clasificación:
4.0

The location on N. Keeneland Drive in Richmond, KY needs serious work. I had a reservation for pick-up at 8am and they extended the customer before for another 1 1/2 hours without conferring with me. Then, that customer lost the key and the rental location had no other trucks for me.

Chris C. 
No se han enviado comentarios para esta ubicación.

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