The driver seatbelt would not release. I thought I was going to have to cut it to get out. I finally managed to get it to release but it should be replaced.
wanda faultz
Customer Reviews for Richies Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not have been better, Ritchie was the best !!
David PriceHave tie-down hooks in smaller traliers
RONALD WRIGHTThe manager was of exceptional intelligence, and very helpful. Was the greatest U-Haul experience I’ve ever had.
Rod HaneyFix the issues with self pick up. Had trouble with the app and website not working.
James BellerThis was the easiest, smoothest, and accommodating rental that I have experienced. I can’t think of any improvement needed. Excellent location.
Kenny WhiteChecking the vehicle back in proved difficult on the website/app. Couldn't get the location to work properly. Otherwise very satisfied with everything. Richie is awesome to work with and will be using this location again in the near future.
GARY CLARKERichie’s car wash and detail was very accommodating in getting me the equipment I needed.
Richie CampbellN/A
Brianna WinkfieldSince I got a call wanting to know why I gave him bad ratings... At Pickup truck showed 159 miles to empty with 12491.5 miles At Return truck showed 168 miles to empty with 12754.7 miles Supposed to return the truck with the same amount of gas as it had on pickup. I was charged 10.00 for 2 gallons of gas when it had more gas at return than it did at pickup. I have pictures to prove this. The return lot was not the address where U-Haul sent me but a empty lot off site. I called to ask why I was being charged and was told it was done and they could do nothing about it.
James WilliamsOur experience was great, couldn’t ask for better, that’s where we go to every time we need to move.
James Baugassmake sure gas is full in truck i had to put 58.00 of fuel in truck after pick up.
Fred WeamsVery courteous. Readily available. Very easy to extend contract and return. Thank you.
Susan YorkThis man was professional and kind. He is always so nice! I have used his uhaul location before for work and for personal use.
Melinfa WatsonA Great Guy. Will work with you if need to.
Rick BoggsI found nothing that this sales rep could do to improve my rental experience. He definitely went above and beyond to help me with everything I needed. I would recommend him to anyone needing a uhaul.
Mike DaltonNot have a national outage that costs me a whole day, and leaves me short the time needed, as you had already rented the truck again for as soon as it was returned. Then, no discount, no nothing. Just, oh well, we suck at our webpage network so we can save money, and now that’s your problem Mr. Customer, you only got for 2 days now, so figure it out.
Robert BlevinsDon't contact them at 11:26 pm
Keith HardemanThis experience was great. It went seamlessly and we were able to return and check the truck back in with the owner of the shop
Mike MattoxI've rented from him before, he is great!
Loriena McMillinAll was in good order. We dropped off after closing.
kathy jonesI’m very well satisfied with the service that was provided! Very thankful for Uhaul!
Angila LandsawNothing our experience was perfect
Cody MaddenVery friendly, helpful, and knowledgeable service.
Sarah HumbargerNot only did I have to go over 30 miles out of my way to pick up the vehicle, I had to return the vehicle 36 miles away from my new location...and there are multiple U-Haul offices in my new location. Please, U-Haul...get it together.
ROB SHOAFFRichie is always great. Helped with parking and disconnecting. Great experience
J ShelbyThis drop off was a joke. The location was supposed to be open until 5pm, and when I arrived at 4:40pm, it was already closed. Their gate was also closed and there wasn’t enough room to even turn around with the trailer attached. I had to blindly back into the road to leave to take it to an offsite drop location they put on a faded sign on the chain link gate blocking my entry. Although it was close, I had to drive to it, it was poorly marked, and was unstaffed. There was no indication where I should leave the trailer, and had there not been 2 other UHaul trucks there, I wouldn’t have even seen it from the road. Once I unhooked and got the quite heavy trailer off my hitch alone, the UHaul app couldn’t locate me for Geo positioning return checkin purposes. My settings were correct on my iPhone, so I had to call the 1-800 #. The first agent couldn’t help, but the second one did and was very patient and helpful. The whole experience was ridiculous and took over an hour and should have been maybe 15 minutes, tops. Very frustrating and disappointing…
Matthew DavenportThis was the third time I have rented a uhaul from this location & it is always a pleasure. Mr. Richie is a sweet guy & very professional. I attend a local university which is 4 hours away from my hometown so I have to keep my things in storage over breaks. I never have a hard time renting from here & it is very convenient. Highly recommend for any students attending Morehead that’s hometown is far. It’s in walking distance from the campus & makes moving out super convenient.
Ashanti BanksGreat service, will definitely recommend and will use again if the need arises
Uriah AlbrinkVery nice and helpful
Catherine MarshallVery helpful on showing us how to use the equipment.
Winford CharlesVery nice guy! answered all my questions and showed me everything I needed to know. HIGHLY RECOMMEND!!!!
Richard RameyCustomer service was spot on and everything was explained out to the letter of how it worked. Nothing was hidden or kept in the dark about. Will recommend to others
Donald BurnsWas really nice 🙂
Shelby PenceGreat person to deal with, will only rent from this u-haul location
kenneth haddixExcellent business. Thanks for the box truck. We'll be back in the future!
Travis PruittRude and trucks are in a mud puddle size of the town
Curtis Evansvery nice person to deal with
GREGORY MAYSEExcellent Customer Service, Would highly recommend!!
kenneth haddixWe love that the pickup location is so easy to get to. The people there are so nice and friendly. They make the process of renting a uhaul so easy and if there is a problem with the uhaul they are quick to fix the problem. We would never rent a uhaul anywhere else as long as this location is open and has the size uhaul we need. We trust them 100%
wanda faultzVery kind in explaining what was going on and trying to get us some answers.
Hannah StrouseThe worker in the “Uhaul office” was extremely rude to my husband and I when we asked where the uhauls were located because the website was lagging. We have never been talked to so rudely for no reason at all. Would not recommend getting your Uhaul at this location!
Jarred StrongEmployee was friendly and helpfull but the address given to us by uhaul was wrong for drop off. Employee told us it was across the street for trailer drop off and for the actual truck it was there at the location given by uhaul. It was very confusing.
Dustin YoungbloodI wish the pricing with the gas and mileage was not so put of control but other than that it was good
Thomas BurtonVery friendly, quick, answered any question I had.
Devin Sizemore