Customer Reviews for Richies Car Wash
(U-Haul Neighborhood Dealer)

466 reviews

544 E Main St   Morehead, KY 40351

(606) 784-1228

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed

Services at this Location:

Contact Us

(606) 784-1228

544 E Main St
Morehead, KY 40351

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The driver seatbelt would not release. I thought I was going to have to cut it to get out. I finally managed to get it to release but it should be replaced.

wanda faultz 
Rating:
5.0

Could not have been better, Ritchie was the best !!

David Price 
Rating:
5.0

Have tie-down hooks in smaller traliers

RONALD WRIGHT 
Rating:
5.0

The manager was of exceptional intelligence, and very helpful. Was the greatest U-Haul experience I’ve ever had.

Rod Haney 
Rating:
5.0

Customer did not leave a comment.

wanda faultz 
Rating:
5.0

Customer did not leave a comment.

Keisha Little 
Rating:
5.0

Customer did not leave a comment.

Eugene Ferguson 
Rating:
5.0

Customer did not leave a comment.

Jason Fields 
Rating:
5.0

Customer did not leave a comment.

Terrie Perry 
Rating:
5.0

Fix the issues with self pick up. Had trouble with the app and website not working.

James Beller 
Rating:
5.0

Customer did not leave a comment.

Sandy Moore 
Rating:
5.0

This was the easiest, smoothest, and accommodating rental that I have experienced. I can’t think of any improvement needed. Excellent location.

Kenny White 
Rating:
5.0

Checking the vehicle back in proved difficult on the website/app. Couldn't get the location to work properly. Otherwise very satisfied with everything. Richie is awesome to work with and will be using this location again in the near future.

GARY CLARKE 
Rating:
5.0

Customer did not leave a comment.

Sierra Hardyman 
Rating:
5.0

Customer did not leave a comment.

Elizbeth Hunt 
Rating:
5.0

Customer did not leave a comment.

David Ray 
Rating:
3.0

Customer did not leave a comment.

Jacob Barber 
Rating:
5.0

Customer did not leave a comment.

Krista Stone 
Rating:
5.0

Customer did not leave a comment.

harvey smith 
Rating:
5.0

Customer did not leave a comment.

PATRICK CARR 
Rating:
5.0

Richie’s car wash and detail was very accommodating in getting me the equipment I needed.

Richie Campbell 
Rating:
5.0

Customer did not leave a comment.

Sam Patton 
Rating:
4.0

N/A

Brianna Winkfield 
Rating:
1.0

Since I got a call wanting to know why I gave him bad ratings... At Pickup truck showed 159 miles to empty with 12491.5 miles At Return truck showed 168 miles to empty with 12754.7 miles Supposed to return the truck with the same amount of gas as it had on pickup. I was charged 10.00 for 2 gallons of gas when it had more gas at return than it did at pickup. I have pictures to prove this. The return lot was not the address where U-Haul sent me but a empty lot off site. I called to ask why I was being charged and was told it was done and they could do nothing about it.

James Williams 
Rating:
5.0

Our experience was great, couldn’t ask for better, that’s where we go to every time we need to move.

James Baugass 
Rating:
4.0

make sure gas is full in truck i had to put 58.00 of fuel in truck after pick up.

Fred Weams 
Rating:
5.0

Very courteous. Readily available. Very easy to extend contract and return. Thank you.

Susan York 
Rating:
4.0

Customer did not leave a comment.

ed mullins 
Rating:
5.0

Customer did not leave a comment.

Josh Cundiff 
Rating:
5.0

This man was professional and kind. He is always so nice! I have used his uhaul location before for work and for personal use.

Melinfa Watson 
Rating:
5.0

Customer did not leave a comment.

Josh Cundiff 
Rating:
5.0

Customer did not leave a comment.

Kyle Parker 
Rating:
5.0

Customer did not leave a comment.

Johnathan Roberts 
Rating:
5.0

Customer did not leave a comment.

harvey smith 
Rating:
4.0

Customer did not leave a comment.

Hershell Sloas 
Rating:
5.0

A Great Guy. Will work with you if need to.

Rick Boggs 
Rating:
3.0

Customer did not leave a comment.

Matilda Everman 
Rating:
5.0

Customer did not leave a comment.

Greg Sorrell 
Rating:
5.0

Customer did not leave a comment.

Sheila Lowe 
Rating:
5.0

Customer did not leave a comment.

Linda McDaniel 
Rating:
5.0

I found nothing that this sales rep could do to improve my rental experience. He definitely went above and beyond to help me with everything I needed. I would recommend him to anyone needing a uhaul.

Mike Dalton 
Rating:
5.0

Customer did not leave a comment.

Pat Kelley 
Rating:
5.0

Customer did not leave a comment.

Charles Brewer 
Rating:
5.0

Customer did not leave a comment.

William Crane 
Rating:
5.0

Customer did not leave a comment.

LUZ CHEVERE 
Rating:
5.0

Customer did not leave a comment.

Stephen Pack 
Rating:
5.0

Not have a national outage that costs me a whole day, and leaves me short the time needed, as you had already rented the truck again for as soon as it was returned. Then, no discount, no nothing. Just, oh well, we suck at our webpage network so we can save money, and now that’s your problem Mr. Customer, you only got for 2 days now, so figure it out.

Robert Blevins 
Rating:
5.0

Customer did not leave a comment.

Daniel Grace 
Rating:
4.0

Customer did not leave a comment.

GEOFF GEARNER 
Rating:
5.0

Customer did not leave a comment.

James Bodine 
Rating:
5.0

Customer did not leave a comment.

Dennis Stewart 
Rating:
5.0

Customer did not leave a comment.

Joe Mauriello 
Rating:
5.0

Customer did not leave a comment.

wanda faultz 
Rating:
5.0

Don't contact them at 11:26 pm

Keith Hardeman 
Rating:
4.0

Customer did not leave a comment.

Caleb Stagg 
Rating:
5.0

This experience was great. It went seamlessly and we were able to return and check the truck back in with the owner of the shop

Mike Mattox 
Rating:
5.0

I've rented from him before, he is great!

Loriena McMillin 
Rating:
5.0

All was in good order. We dropped off after closing.

kathy jones 
Rating:
5.0

Customer did not leave a comment.

Haiden Jones 
Rating:
5.0

I’m very well satisfied with the service that was provided! Very thankful for Uhaul!

Angila Landsaw 
Rating:
5.0

Nothing our experience was perfect

Cody Madden 
Rating:
5.0

Very friendly, helpful, and knowledgeable service.

Sarah Humbarger 
Rating:
5.0

Customer did not leave a comment.

Stanley Click 
Rating:
5.0

Customer did not leave a comment.

Cathie Persinger 
Rating:
3.0

Not only did I have to go over 30 miles out of my way to pick up the vehicle, I had to return the vehicle 36 miles away from my new location...and there are multiple U-Haul offices in my new location. Please, U-Haul...get it together.

ROB SHOAFF 
Rating:
5.0

Customer did not leave a comment.

Allyson Bailey 
Rating:
5.0

Richie is always great. Helped with parking and disconnecting. Great experience

J Shelby 
Rating:
2.0

This drop off was a joke. The location was supposed to be open until 5pm, and when I arrived at 4:40pm, it was already closed. Their gate was also closed and there wasn’t enough room to even turn around with the trailer attached. I had to blindly back into the road to leave to take it to an offsite drop location they put on a faded sign on the chain link gate blocking my entry. Although it was close, I had to drive to it, it was poorly marked, and was unstaffed. There was no indication where I should leave the trailer, and had there not been 2 other UHaul trucks there, I wouldn’t have even seen it from the road. Once I unhooked and got the quite heavy trailer off my hitch alone, the UHaul app couldn’t locate me for Geo positioning return checkin purposes. My settings were correct on my iPhone, so I had to call the 1-800 #. The first agent couldn’t help, but the second one did and was very patient and helpful. The whole experience was ridiculous and took over an hour and should have been maybe 15 minutes, tops. Very frustrating and disappointing…

Matthew Davenport 
Rating:
3.0

Customer did not leave a comment.

Brooke Brumett 
Rating:
5.0

This was the third time I have rented a uhaul from this location & it is always a pleasure. Mr. Richie is a sweet guy & very professional. I attend a local university which is 4 hours away from my hometown so I have to keep my things in storage over breaks. I never have a hard time renting from here & it is very convenient. Highly recommend for any students attending Morehead that’s hometown is far. It’s in walking distance from the campus & makes moving out super convenient.

Ashanti Banks 
Rating:
5.0

Customer did not leave a comment.

Mark Fields 
Rating:
5.0

Customer did not leave a comment.

John Kelsey 
Rating:
4.0

Customer did not leave a comment.

Kevin Ratliss 
Rating:
5.0

Great service, will definitely recommend and will use again if the need arises

Uriah Albrink 
Rating:
5.0

Very nice and helpful

Catherine Marshall 
Rating:
5.0

Very helpful on showing us how to use the equipment.

Winford Charles 
Rating:
5.0

Customer did not leave a comment.

michael cornett 
Rating:
5.0

Very nice guy! answered all my questions and showed me everything I needed to know. HIGHLY RECOMMEND!!!!

Richard Ramey 
Rating:
5.0

Customer service was spot on and everything was explained out to the letter of how it worked. Nothing was hidden or kept in the dark about. Will recommend to others

Donald Burns 
Rating:
5.0

Customer did not leave a comment.

ANGELA CAUDILL 
Rating:
4.0

Customer did not leave a comment.

Michael Marcum 
Rating:
5.0

Customer did not leave a comment.

john NIckell 
Rating:
5.0

Was really nice 🙂

Shelby Pence 
Rating:
5.0

Customer did not leave a comment.

Josh Rahn 
Rating:
5.0

Customer did not leave a comment.

William Schott 
Rating:
5.0

Great person to deal with, will only rent from this u-haul location

kenneth haddix 
Rating:
5.0

Excellent business. Thanks for the box truck. We'll be back in the future!

Travis Pruitt 
Rating:
5.0

Customer did not leave a comment.

Emey Kurywczak 
Rating:
1.0

Rude and trucks are in a mud puddle size of the town

Curtis Evans 
Rating:
5.0

very nice person to deal with

GREGORY MAYSE 
Rating:
5.0

Excellent Customer Service, Would highly recommend!!

kenneth haddix 
Rating:
5.0

Customer did not leave a comment.

AARON WASHBURN 
Rating:
5.0

We love that the pickup location is so easy to get to. The people there are so nice and friendly. They make the process of renting a uhaul so easy and if there is a problem with the uhaul they are quick to fix the problem. We would never rent a uhaul anywhere else as long as this location is open and has the size uhaul we need. We trust them 100%

wanda faultz 
Rating:
5.0

Very kind in explaining what was going on and trying to get us some answers.

Hannah Strouse 
Rating:
5.0

Customer did not leave a comment.

Jim Perry 
Rating:
1.0

The worker in the “Uhaul office” was extremely rude to my husband and I when we asked where the uhauls were located because the website was lagging. We have never been talked to so rudely for no reason at all. Would not recommend getting your Uhaul at this location!

Jarred Strong 
Rating:
4.0

Employee was friendly and helpfull but the address given to us by uhaul was wrong for drop off. Employee told us it was across the street for trailer drop off and for the actual truck it was there at the location given by uhaul. It was very confusing.

Dustin Youngblood 
Rating:
5.0

Customer did not leave a comment.

JC Slone 
Rating:
3.0

I wish the pricing with the gas and mileage was not so put of control but other than that it was good

Thomas Burton 
Rating:
5.0

Very friendly, quick, answered any question I had.

Devin Sizemore 
No reviews have been submitted for this location.

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