Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service in every way. Would highly recommend.
Jeffrey Mikels
Rating:
5.0
Friendly and informative
Gaylon Swift
Rating:
5.0
Friendly and very cooperative
Brian Clark
Rating:
5.0
none
Thomas Smith
Rating:
4.0
Customer did not leave a comment.
Christopher Ferguson
Rating:
5.0
Customer did not leave a comment.
CAROL MILLER
Rating:
5.0
Customer did not leave a comment.
karen persinger
Rating:
5.0
Awesome location, awesome customer service, Equipment was in great shape. Thank you for a positive experience with UHaul... "I'll be Back"....
Gerald Hayes
Rating:
5.0
I enjoyed the friendy customer service and the cool little dachshaud. I definitely will bring all my future truck rental needs to this location.
Steve Alarcon
Rating:
3.0
Felt a better explanation of drop off locations could have been gone over and I was given the wrong size trailer to haul my vehicle
Gaybriel Prince
Rating:
5.0
Customer did not leave a comment.
William Voelker
Rating:
5.0
Marshall Uhaul operated by the Brooks family delivered excellent customer service and very professional. I would recommend Uhaul in Marshall to anyone that’s in need of your service. Thank the Brooks family their great customer service .
Howard Buttner
Rating:
5.0
Customer did not leave a comment.
RICHARD WAGNER
Rating:
5.0
2nd time as a drop off and would highly recomended.
Clifford Stoner
Rating:
4.0
Customer did not leave a comment.
Renee Slayman
Rating:
4.0
Customer did not leave a comment.
Renee Slayman
Rating:
5.0
Drop off was quick and easy! Would highly recommend Richardson’s Uhaul service! Very polite and courteous !
Roger Brayman
Rating:
2.0
2:21 on Saturday and nobody on site to check in. Called the number that they had listed and nobody answered
Mike Simanek
Rating:
5.0
We received stellar customer service during the return. Job well done.
Thank you for going above and beyond for us.
Blessings
Phyllis Keeylen
Rating:
5.0
No issues. Easy to find and drop off.
JAMES THOMPSON
Rating:
5.0
Everything was good with the service
jerrod crockett
Rating:
5.0
sandy was an amazing retailer and I'm so glad i met her!! she went above and beyond to help me .. I will forever be grateful !! nor will i forget the kindness .
Jennifer boatman
Rating:
5.0
Very friendly service.
gwen morris
Rating:
5.0
Customer did not leave a comment.
Donald Lawrence
Rating:
5.0
Customer did not leave a comment.
Jade Miller
Rating:
5.0
Customer did not leave a comment.
Andrew Snyder
Rating:
4.0
Customer did not leave a comment.
Nathan Pittman
Rating:
5.0
Sandy is always friendly and helpful. Great location for us to pick up/drop off.
Carol Smith
Rating:
5.0
Wonderful customer service!
Stacy Trick
Rating:
3.0
Customer did not leave a comment.
RICHARD WAGNER
Rating:
5.0
Customer did not leave a comment.
William Allendorfer
Rating:
5.0
Sandy was awesome!!
Braun Marsett
Rating:
5.0
Customer did not leave a comment.
Anthony Hernandez
Rating:
5.0
Customer did not leave a comment.
Howard Buttner
Rating:
5.0
Customer did not leave a comment.
Jessica Shaver
Rating:
3.0
Customer did not leave a comment.
Debbie Linde
Rating:
5.0
Sandi was superb. Amazing customer service. I will recommend this location! Great experience.
Sandy Renzelman
Rating:
5.0
No recommendations: Sandy was so helpful throughout my entire booking and checkout process. She helped me make changes to my original booking and made sure all my questions were answered.
David Fowler
Rating:
5.0
Sandy was a great help.
Bruce Hess
Rating:
3.0
Customer did not leave a comment.
Royce Young
Rating:
5.0
Customer did not leave a comment.
Chris Edwards
Rating:
5.0
Very smooth and efficient
Duane Gordon
Rating:
5.0
Customer did not leave a comment.
JACLYN PERRIN
Rating:
5.0
Customer did not leave a comment.
Nick Lutz
Rating:
5.0
Customer did not leave a comment.
John Ezell
Rating:
5.0
People were friendly, item I rented. was very serviceable, but did have a bracket broken off. I zip tied it in place. made the 250 mile trip very successfully.
Kenneth Williams
Rating:
4.0
Customer did not leave a comment.
samantha Mayberry
Rating:
5.0
Customer did not leave a comment.
Kim Cole
Rating:
5.0
Everything was great
Charlie Eades
Rating:
5.0
Customer did not leave a comment.
Daniel Wright
Rating:
5.0
Customer did not leave a comment.
Mary Cooper
Rating:
5.0
Customer did not leave a comment.
John Ezell
Rating:
5.0
Customer did not leave a comment.
John Boykin
Rating:
5.0
Customer did not leave a comment.
Ty Riedle
Rating:
5.0
Very helpful
Charles Vlasin
Rating:
5.0
Best place to rent a uhaul from in marshall always there and if they aren't there is a number to call and they have always been real helpful
Ty Riedle
Rating:
1.0
Wiring kept going out on the dolly
Larry Maxwell
Rating:
5.0
Customer did not leave a comment.
Darrell Sillavan
Rating:
5.0
Excellent, friendly service. Answered all questions. Pleasant to deal with.
gerry crutcher
Rating:
5.0
Absolutely wonderful experience here. Very nice.
Debbie Linde
Rating:
5.0
Customer did not leave a comment.
Jose Gomez
Rating:
5.0
Customer did not leave a comment.
Matt Piwonski
Rating:
5.0
Customer did not leave a comment.
Pamela Quintana
Rating:
4.0
Customer did not leave a comment.
Daivd Farris
Rating:
5.0
Easiest rental U-Haul ever. Sandy is one of the best. Couldn’t ask for a better deal.
Nita Tyree
Rating:
5.0
Sandy always takes care of us and we have our truck/trailer when we need it!
DALE ZANK
Rating:
5.0
Customer did not leave a comment.
Anthony White
Rating:
3.0
Customer did not leave a comment.
john potter
Rating:
5.0
Customer did not leave a comment.
Clifford Stoner
Rating:
5.0
Customer did not leave a comment.
Brian Payne
Rating:
5.0
Sandy was very accommodating and efficient. Everything was as explained and requested.
Carol Smith
Rating:
5.0
Super helpful and everything went smoothly
steven Gaddy
Rating:
4.0
Customer did not leave a comment.
James Starr
Rating:
5.0
Customer did not leave a comment.
DALE ZANK
Rating:
5.0
Customer did not leave a comment.
ANTHONY GRIMES
Rating:
4.0
Customer did not leave a comment.
Steve Heermann
Rating:
5.0
Customer did not leave a comment.
Scott Dart
Rating:
5.0
Customer did not leave a comment.
Theresa Bruns
Rating:
5.0
Customer did not leave a comment.
Amanda Tate
Rating:
5.0
I couldn’t ask for better service
FLOYD ALSBACH
Rating:
5.0
Customer did not leave a comment.
JOHN BRIZENDINE
Rating:
4.0
Have a UHaul rental place in my hometown I would refer first.
Gaylyn Alexander
Rating:
5.0
Customer did not leave a comment.
robert blair
Rating:
3.0
Sandy is really nice and super helpful
Maleya Schmidt
Rating:
5.0
Customer did not leave a comment.
Allison Jones-Olson
Rating:
5.0
Customer did not leave a comment.
David Olson
Rating:
5.0
Excellent job great experience very polite
William Wright
Rating:
5.0
Customer did not leave a comment.
anita clark
Rating:
5.0
Customer did not leave a comment.
Glen Brown
Rating:
4.0
Actual prices were different then it showed online
lisa phillips
Rating:
5.0
Customer did not leave a comment.
Nicholaus Miles
Rating:
5.0
Amazing customer service. This business really cares and always goes the extra mile! There is another dealer in town, but I'd rather deal with these folks.
LEA DEFOE
Rating:
5.0
Customer did not leave a comment.
Katheran Ford
Rating:
5.0
Sandy was amazing caring and very helpful. She was very sweet and made us feel like family as soon as we went in. Very detailed so we was comfortable and knew what we was signing up for and how it all worked. Very pleased.
Tasha Cline
Rating:
5.0
Sandy was very personable and friendly. She made sure we understood the process and worked us through the process of submitting feedback regarding the dog hair.