Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome location, awesome customer service, Equipment was in great shape. Thank you for a positive experience with UHaul... "I'll be Back"....
Gerald H.
Rating:
5.0
I enjoyed the friendy customer service and the cool little dachshaud. I definitely will bring all my future truck rental needs to this location.
Steve A.
Rating:
3.0
Felt a better explanation of drop off locations could have been gone over and I was given the wrong size trailer to haul my vehicle
Gaybriel P.
Rating:
5.0
Customer did not leave a comment.
William V.
Rating:
5.0
Marshall Uhaul operated by the Brooks family delivered excellent customer service and very professional. I would recommend Uhaul in Marshall to anyone that's in need of your service. Thank the Brooks family their great customer service .
Howard B.
Rating:
5.0
Customer did not leave a comment.
RICHARD W.
Rating:
5.0
2nd time as a drop off and would highly recomended.
Clifford S.
Rating:
4.0
Customer did not leave a comment.
Renee S.
Rating:
4.0
Customer did not leave a comment.
Renee S.
Rating:
5.0
Drop off was quick and easy! Would highly recommend Richardson's Uhaul service! Very polite and courteous !
Roger B.
Rating:
2.0
2:21 on Saturday and nobody on site to check in. Called the number that they had listed and nobody answered
Mike S.
Rating:
5.0
We received stellar customer service during the return. Job well done.
Thank you for going above and beyond for us.
Blessings
Phyllis K.
Rating:
5.0
No issues. Easy to find and drop off.
JAMES T.
Rating:
5.0
Everything was good with the service
jerrod C.
Rating:
5.0
sandy was an amazing retailer and I'm so glad i met her!! she went above and beyond to help me .. I will forever be grateful !! nor will i forget the kindness .
Jennifer B.
Rating:
5.0
Very friendly service.
gwen M.
Rating:
5.0
Customer did not leave a comment.
Donald L.
Rating:
5.0
Customer did not leave a comment.
Jade M.
Rating:
5.0
Customer did not leave a comment.
Andrew S.
Rating:
4.0
Customer did not leave a comment.
Nathan P.
Rating:
5.0
Sandy is always friendly and helpful. Great location for us to pick up/drop off.
Carol S.
Rating:
5.0
Wonderful customer service!
Stacy T.
Rating:
3.0
Customer did not leave a comment.
RICHARD W.
Rating:
5.0
Customer did not leave a comment.
William A.
Rating:
5.0
Sandy was awesome!!
Braun M.
Rating:
5.0
Customer did not leave a comment.
Anthony H.
Rating:
5.0
Customer did not leave a comment.
Howard B.
Rating:
5.0
Customer did not leave a comment.
Jessica S.
Rating:
3.0
Customer did not leave a comment.
Debbie L.
Rating:
5.0
Sandi was superb. Amazing customer service. I will recommend this location! Great experience.
Sandy R.
Rating:
5.0
No recommendations: Sandy was so helpful throughout my entire booking and checkout process. She helped me make changes to my original booking and made sure all my questions were answered.
David F.
Rating:
5.0
Sandy was a great help.
Bruce H.
Rating:
3.0
Customer did not leave a comment.
Royce Y.
Rating:
5.0
Customer did not leave a comment.
Chris E.
Rating:
5.0
Very smooth and efficient
Duane G.
Rating:
5.0
Customer did not leave a comment.
JACLYN P.
Rating:
5.0
Customer did not leave a comment.
Nick L.
Rating:
5.0
Customer did not leave a comment.
John E.
Rating:
5.0
People were friendly, item I rented. was very serviceable, but did have a bracket broken off. I zip tied it in place. made the 250 mile trip very successfully.
Kenneth W.
Rating:
4.0
Customer did not leave a comment.
samantha M.
Rating:
5.0
Customer did not leave a comment.
Kim C.
Rating:
5.0
Everything was great
Charlie E.
Rating:
5.0
Customer did not leave a comment.
Daniel W.
Rating:
5.0
Customer did not leave a comment.
Mary C.
Rating:
5.0
Customer did not leave a comment.
John E.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
Customer did not leave a comment.
Ty R.
Rating:
5.0
Very helpful
Charles V.
Rating:
5.0
Best place to rent a uhaul from in marshall always there and if they aren't there is a number to call and they have always been real helpful
Ty R.
Rating:
1.0
Wiring kept going out on the dolly
Larry M.
Rating:
5.0
Customer did not leave a comment.
Darrell S.
Rating:
5.0
Excellent, friendly service. Answered all questions. Pleasant to deal with.
gerry C.
Rating:
5.0
Absolutely wonderful experience here. Very nice.
Debbie L.
Rating:
5.0
Customer did not leave a comment.
Jose G.
Rating:
5.0
Customer did not leave a comment.
Matt P.
Rating:
5.0
Customer did not leave a comment.
Pamela Q.
Rating:
4.0
Customer did not leave a comment.
Daivd F.
Rating:
5.0
Easiest rental U-Haul ever. Sandy is one of the best. Couldn't ask for a better deal.
Nita T.
Rating:
5.0
Sandy always takes care of us and we have our truck/trailer when we need it!
DALE Z.
Rating:
5.0
Customer did not leave a comment.
Anthony W.
Rating:
3.0
Customer did not leave a comment.
john P.
Rating:
5.0
Customer did not leave a comment.
Clifford S.
Rating:
5.0
Customer did not leave a comment.
Brian P.
Rating:
5.0
Sandy was very accommodating and efficient. Everything was as explained and requested.
Carol S.
Rating:
5.0
Super helpful and everything went smoothly
steven G.
Rating:
4.0
Customer did not leave a comment.
James S.
Rating:
5.0
Customer did not leave a comment.
DALE Z.
Rating:
5.0
Customer did not leave a comment.
ANTHONY G.
Rating:
4.0
Customer did not leave a comment.
Steve H.
Rating:
5.0
Customer did not leave a comment.
Scott D.
Rating:
5.0
Customer did not leave a comment.
Theresa B.
Rating:
5.0
Customer did not leave a comment.
Amanda T.
Rating:
5.0
I couldn't ask for better service
FLOYD A.
Rating:
5.0
Customer did not leave a comment.
JOHN B.
Rating:
4.0
Have a UHaul rental place in my hometown I would refer first.
Gaylyn A.
Rating:
5.0
Customer did not leave a comment.
robert B.
Rating:
3.0
Sandy is really nice and super helpful
Maleya S.
Rating:
5.0
Customer did not leave a comment.
Allison J.
Rating:
5.0
Customer did not leave a comment.
David O.
Rating:
5.0
Excellent job great experience very polite
William W.
Rating:
5.0
Customer did not leave a comment.
anita C.
Rating:
5.0
Customer did not leave a comment.
Glen B.
Rating:
4.0
Actual prices were different then it showed online
lisa P.
Rating:
5.0
Customer did not leave a comment.
Nicholaus M.
Rating:
5.0
Amazing customer service. This business really cares and always goes the extra mile! There is another dealer in town, but I'd rather deal with these folks.
LEA D.
Rating:
5.0
Customer did not leave a comment.
Katheran F.
Rating:
5.0
Sandy was amazing caring and very helpful. She was very sweet and made us feel like family as soon as we went in. Very detailed so we was comfortable and knew what we was signing up for and how it all worked. Very pleased.
Tasha C.
Rating:
5.0
Sandy was very personable and friendly. She made sure we understood the process and worked us through the process of submitting feedback regarding the dog hair.
