Customer Reviews for Richardson Auto Parts
(U-Haul Neighborhood Dealer)

101 reviews

4021 Ted Trout Dr   Lufkin, TX 75904
(Hwy 94 W)

(936) 630-2288

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 630-2288

4021 Ted Trout Dr
Lufkin, TX 75904
(Hwy 94 W)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Get more people doing your rentals like the Richardson’s

Mike Conwell 
Rating:
5.0

Customer did not leave a comment.

Michelle Godsey 
Rating:
5.0

Customer did not leave a comment.

jose aguilar 
Rating:
5.0

Customer did not leave a comment.

BOBBY Davis 
Rating:
5.0

Customer did not leave a comment.

Charles Ross 
Rating:
3.0

Customer did not leave a comment.

Yolanda Parker 
Rating:
5.0

Customer did not leave a comment.

Ruth Moats 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WHITE 
Rating:
5.0

Customer did not leave a comment.

joseph stephens 
Rating:
4.0

Customer did not leave a comment.

Terry Allen 
Rating:
5.0

The previous user left the back of the truck with lots of dirt that I cleaned before using. The staff at Richardson are Great! No problems there. Got us in and out in a jiffy and really friendly people.

Matthew Crateau 
Rating:
5.0

Customer did not leave a comment.

Kim Hayes 
Rating:
4.0

Customer did not leave a comment.

michael suggs 
Rating:
3.0

Customer did not leave a comment.

jerry sneed 
Rating:
5.0

Customer did not leave a comment.

michael turner 
Rating:
2.0

I'm highly pissed I have been charged twice for a 4 hour use

kimberly faith 
Rating:
3.0

This agent too warned me about returning truck to unassigned lot even though I was told when renting that any location was fine. Then U-Haul assigned me a return area 5 miles out of the way. Appears there is much miscommunication with the company since the agents don't have a direct line to call for help and nothing good to say about the U-Haul company in general.

Susan Buelow 
Rating:
4.0

Access not great and hard to find a spot to drop the trailer.

MARK EBRASSETTE 
Rating:
5.0

Customer did not leave a comment.

David Bailey 
Rating:
4.0

Customer did not leave a comment.

Colby Cates 
Rating:
5.0

Customer did not leave a comment.

leterrius moore 
Rating:
5.0

All staff at Richardson auto parts, always been super helpful and courteous. I am a returning customer and plan on continuing using this location in the future.

Jessica Susia 
Rating:
1.0

Customer did not leave a comment.

NANCY CORRELL 
Rating:
1.0

I was overcharged 900.00$ And have not received my refund.

Jason Hix 
Rating:
5.0

Customer did not leave a comment.

David Foulkrod 
Rating:
5.0

Nothing everything was was excellent

mary reeves 
Rating:
5.0

Richardson Auto is the BEST U-Haul location in Texas. Mr. Richardson did a great job having all equipment and the truck ready for pick up. He also explained everything really well about the deadlines and the fees for the truck. I would recommend anybody that's moving to get their truck at Richardson Auto.

Amanda Kennedy 
Rating:
5.0

Customer did not leave a comment.

Rena Plouffe 
Rating:
2.0

Customer did not leave a comment.

Stephen Shockley 
Rating:
5.0

Super service!

jaseph griffin 
Rating:
3.0

While the truck performed as expected there was a major irritation. The wind noise in the cab while going down the road was terrible. I was so bad I would not have wanted to take the truck on a long haul as it would give me headaches. Either the door seals are completely gone or the doors are terribly misaligned. Next was the check-in process from a smart phone. When I checked out the truck the photo of the odometer uploaded with not issues. But when I returned the truck the pictures would not upload at all. I have extremely good cell signal, I turned off all smart phone items that could have interfered but the photo of the odometer would not upload. The screen had a green check indicating all was well, but when I hit the submit the app just bounced back and wanted me to take a photo of the odometer. I tried several times to upload the picture but to no avail. I was checking in on Saturday and the store was closed. So, I left the truck and went into the office on Monday (had to take off work) to make sure the truck was actually turned in and no extra charges were being added. This is terrible and should be considered unacceptable. I rate the phone app a low 1 out of 5.

Alfred Mercer 
Rating:
5.0

Customer did not leave a comment.

David Foulkrod 
Rating:
5.0

Customer did not leave a comment.

Jason Helvey 
Rating:
1.0

Customer service very poor. I was never greeted when I entered and the person who waited on me was very rude and short

Amber Hadnot 
Rating:
4.0

Your online software has a very poor user interface. By the time I opened the pre-departure photos, the "link had timed out"!

Lenox Brewer 
Rating:
3.0

Customer did not leave a comment.

DUELLA ROTHAMEL 
Rating:
2.0

I dropped off at this location because it was the only "manned" facility that showed up in an internet search as open on my drop off day. No facility was specified in my contract either.

Tom O'NEILL 
Rating:
5.0

Customer did not leave a comment.

Savanha Maddox 
Rating:
1.0

Customer did not leave a comment.

John Rolf 
Rating:
1.0

This location is not equipped for large trucks or trailers. There was zero room a land made it very difficult.

John Rolf 
Rating:
5.0

Everything was quick and easy and handled well!

Jonah Juarez 
Rating:
3.0

Trailer door was damaged. Didn’t realize this until we had already loaded and closed the trailer door. Door was jammed shut and wouldn’t not open. Richardsons recommended using a pry bar which did not work. So we used a floor jack to force the door open. Returned the trailer before we were done with the move. Used a friends trailer instead. This made us 2 hours late to an appointment.

jacob montes 
Rating:
5.0

Customer did not leave a comment.

thomas baty 
Rating:
5.0

When we opened the trailer once we got it home, there was quite a bit of broken glass on the floor of the trailer. I would say to check it before renting to the next customer.

Carol Bufkin 
Rating:
4.0

Customer did not leave a comment.

Glenn Watts 
Rating:
1.0

Hard to get too. No parking and barely room to park.

Caleb Fortenberry 
Rating:
3.0

The windshield in the grill cleaned!!!!!

Ashish Alexander 
Rating:
5.0

Customer did not leave a comment.

Brent Cox 
Rating:
1.0

Man was very rude and place for not in good condition

loretta hernandez 
Rating:
5.0

Mark was great! He made my first time renting very easy and answered all my questions without hesitation.

Deidra Hamel 
Rating:
5.0

Great customer service

jacob montes 
Rating:
4.0

Customer did not leave a comment.

Victoria Santos 
Rating:
3.0

This guy made comments about the lack of a hitch jack too. Had his beefy brother stand in the back of the trailer to aide in the unhitching

Chuck Traner 
Rating:
5.0

Customer did not leave a comment.

HOLLY BRIDWELL 
Rating:
4.0

Customer did not leave a comment.

DONNA SMITH 
Rating:
5.0

Customer did not leave a comment.

mark guerra 
Rating:
3.0

The location was not open for return shooting posted business hours.

Lucretia Evans 
Rating:
5.0

I originally was supposed to pick up my truck at R & H mobile housing, but my pickup location was changed to Richardson auto parts and I was not informed by R & H. (did not get the call you're supposed to the day before pick-up) but the man who answered my call at Richardson was friendly and helpful unlike the man at R & H who we first spoke to. At Richardson I was checked out quickly and he explained all I needed to know. If you're renting in Lufkin definitely consider Richardson auto parts.

Rhianna Willett 
Rating:
5.0

Easy pick up. Employee was very professional and provided equipment that was requested.

Brandan Marcus 
Rating:
3.0

Customer did not leave a comment.

lynn broomfield 
Rating:
4.0

My original reservation was for a pick up in Diboll Texas on Friday which is where I was moving from. I go to the pick up location on my reservation to find out that they are closed on Fridays! So I ended up having to drive 20 miles to get the trailer at a different location and back to Diboll which put me behind over an hour on my move! Extremely frustrating! Just make sure you verify that a location is open for pick up before you reserve a pick up!!

Julie burley 
Rating:
3.0

Customer did not leave a comment.

Linda Moran 
Rating:
5.0

Customer did not leave a comment.

Michael Stother 
Rating:
3.0

Customer did not leave a comment.

Joel Kenyon 
Rating:
5.0

Customer did not leave a comment.

Christopher Simmons 
Rating:
4.0

Customer did not leave a comment.

gilbert martinez 
Rating:
5.0

Customer did not leave a comment.

DELLA CONNOR 
Rating:
3.0

N/A

Anthony Lee 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Hudspeth 
Rating:
5.0

The gentleman was extremely kind and he even helped back the trailer into the lot. I couldn’t have done it without him.

samantha gann 
Rating:
2.0

The location is not clean and inviting. People are nice.

KIM CRAWLEY 
Rating:
5.0

Customer did not leave a comment.

JEROME NEWMAN 
Rating:
1.0

The truck itself was clean, but I thought that I get a full 24 hours before I have to return it? I rented the truck around 2pm and I had to go to work from 5pm to 6am well by 9am I was already getting a call from this location because another customer needed the truck. They had told me the day before to pump gas to where it was when I took the truck, well that morning at 9am they said "time was of the essence" so to just bring the truck in. Long story short I got charged an extra 40-50 dollars because of what they told me to do. Horrible service.

MAURO LANDAVERDE 
Rating:
5.0

the location is good, the person who rented the trailer was very nice and very helpful, the trailer was clean on the inside but the outside could have been washed, it looked like it had been in the snow. Overall I would return to this dealer.

scott creel 
Rating:
5.0

Customer did not leave a comment.

EDWARD BURNS 
Rating:
5.0

Customer did not leave a comment.

roy burch 
Rating:
5.0

Customer did not leave a comment.

Deborah Penn 
Rating:
4.0

Customer did not leave a comment.

Michael Deckard 
Rating:
5.0

stock up on more rentals trucks and trailers

EARNEST DELANE 
Rating:
3.0

N/A

lonnie gallaher 
Rating:
1.0

Dollies were not on truck and it was dirty inside the truck and trailer part Very disappointed in this experience

Joe Hobbs 
Rating:
5.0

Very difficult to navigate a trailer,due to their extremely small parking lot.

Brady Johnson 
Rating:
5.0

Customer did not leave a comment.

Millie Mullins 
Rating:
3.0

Customer did not leave a comment.

joe moore 
Rating:
3.0

Customer did not leave a comment.

Debby Allen 
Rating:
3.0

Customer did not leave a comment.

Benjamin Beard 
Rating:
5.0

Customer did not leave a comment.

LARRY DANG 
Rating:
3.0

This location is a car junk yard With U-Haul as a side business. It was easy to return the trailer & near to my home. The staff was very friendly & accommodating. It was a GOOD return experience.

BILL GERLAND 
Rating:
4.0

Customer did not leave a comment.

cynthia henderson 
Rating:
4.0

Customer did not leave a comment.

DANIEL RUNKLE 
Rating:
3.0

Just dropped off.

GREG FAIR 
Rating:
5.0

Customer did not leave a comment.

DEBORAH DAVIS 
Rating:
5.0

The service at Richardson's is excellent. If they did their jobs half as well as they currently do, their level of service would still be far ahead of other rental locations.

JB SMITH 
Rating:
5.0

Customer did not leave a comment.

misty Spears 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top