Customer Reviews for Rhodes Auto & Truck Repair
(U-Haul Neighborhood Dealer)

179 reviews

8640 Sheridan Rd   Kenosha, WI 53143
(On Hwy 32)

(262) 553-1469

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Services at this Location:

Contact Us

(262) 553-1469

8640 Sheridan Rd
Kenosha, WI 53143
(On Hwy 32)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Laura Kennedy 
Rating:
5.0

Excellent customer service!

bob hansen 
Rating:
4.0

Customer did not leave a comment.

Dora Zavala 
Rating:
5.0

Customer did not leave a comment.

Craig Nelson 
Rating:
5.0

Customer did not leave a comment.

Ben Brogan 
Rating:
5.0

Customer did not leave a comment.

Tasha Bell 
Rating:
5.0

Customer did not leave a comment.

Juan Fontanez 
Rating:
3.0

Office was closed and parking lot was roped off for construction. Had no knowledge prior to drop off. Got notification after truck was due back.

Patrick Aiston 
Rating:
5.0

Customer did not leave a comment.

Meng Xu 
Rating:
2.0

Business was closed when I arrived. No one ever told me where to drop off the truck. This location was the closest to where I was when done using the truck to pull an enclosed trailer and drop it off. The place is a auto repair place that looked pretty messy outside. Just vehicles that needed repair along with several U-Haul trucks. If I was reserving a truck, I would go to a different location.

Tom Steber 
Rating:
5.0

Customer did not leave a comment.

Eddy Arnold 
Rating:
5.0

Customer did not leave a comment.

rich fercy 
Rating:
5.0

They were very helpful and able to assist as I am not an expert at backing up the trailer behind a 26' truck. If you are in the Kenosha area, this location should be your first choice for U-Haul.

rich fercy 
Rating:
3.0

Customer did not leave a comment.

Vickie Ellis 
Rating:
5.0

Excellent Service, Equipment & Location Was Very Clean,The Staff Was Very Polite & Knowledgeable On All Of My Rental Questions. Rhodes Auto Service Center Was Even Able To Work On All The Repairs To My Vehicle While I Was Renting Their Uhaul, What A Wonderful Convenience This Was For My Family!!

Tracy Grinus 
Rating:
5.0

WONDERFUL customer service!! Very friendly on the phone, provided good information and everything went exactly as explained and expected. This is the third time I have used this location to rent a truck. It has been a perfect experience every time. I highly recommend Rhodes.

Kathleen Rhey 
Rating:
1.0

Didn’t even check item told me to back it in the spot! Then did not provide return receipt! Dropped off on fri morning finally got an emeail late Monday saying I dropped off on Monday! Untrue!

ken smith 
Rating:
5.0

Customer did not leave a comment.

Kurt Newman 
Rating:
5.0

Customer did not leave a comment.

Jordan Mahoney 
Rating:
4.0

Customer did not leave a comment.

charles law 
Rating:
5.0

Customer did not leave a comment.

PAUL DECESARO 
Rating:
5.0

Customer did not leave a comment.

DEMITRIUS CALLAHAN 
Rating:
5.0

Customer did not leave a comment.

Clinton HarrisSnelten 
Rating:
5.0

Customer did not leave a comment.

Allyse Smith 
Rating:
5.0

Customer did not leave a comment.

Chuck Clemen 
Rating:
5.0

Excellent customer service, Tracy explained everything about the contract and vehicle above and beyond most customer service reps, equipment in excellent shape and drove nice. Would highly recommend location for UHaul equipment, will use again, thanks

christine green 
Rating:
5.0

Customer did not leave a comment.

Stacey Agnew 
Rating:
5.0

Customer did not leave a comment.

Alyson Morris 
Rating:
5.0

Everything was done well at both places!

gilbert moran 
Rating:
5.0

Customer service was great. Vehicle clean . No changes recommended. Keep up the great work.

MAXINE BILLICK 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER GARDNER 
Rating:
3.0

I can't rate something that I haven't experienced. A couple of 5 minute phone calls,videos to watch and instructions on my phone to follow, worked just fine, but now its more work for the customer, and a savings for the supplier. I didn't save any money with all the extra effort I had to put in. I'm sure Rhodes is a fine organization. Nothing bad to say. U-haul has taken the human interaction out, has saved money because no one has to man the station, but what's the benefit to me. It took me longer than on my previous rental, and may make me consider an alternative for my next rental.

Greg Reitz 
Rating:
5.0

Great service. Tracy was courteous and helpful.

Kevin Clark 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
5.0

Customer did not leave a comment.

Andrew Bose 
Rating:
4.0

Customer did not leave a comment.

MARK ROSIN 
Rating:
5.0

Customer did not leave a comment.

ERIC SIKORSKY 
Rating:
5.0

Process picking up and dropping off we’re perfect. I couldn’t be happier with the whole process.

ANTHONY BOHN 
Rating:
3.0

Customer did not leave a comment.

michele ventura 
Rating:
4.0

Customer did not leave a comment.

Alan Schmidt 
Rating:
3.0

Customer did not leave a comment.

Austin Lamb 
Rating:
5.0

Tracy was very professional & explained everything I needed to know completely & concisely. Truck was clean & in too operating condition. Thanks for a great uhaul experience!

MARCO GIESE 
Rating:
5.0

Customer did not leave a comment.

GLENN HUDGINS 
Rating:
5.0

Customer did not leave a comment.

MARIANN LUKOWSKI 
Rating:
5.0

Nothing, the service is excellent and Rhoades Auto is the only place I prefer to use. :)

KENT COOK 
Rating:
5.0

Customer did not leave a comment.

RANDY HERMANN 
Rating:
5.0

Person was just kind of nice. Made me nervous.

DENISE SWALLOW 
Rating:
1.0

This was by far one of the worst customer service experiences I have ever had. It took close to 45 minutes to process the paperwork - and wile I stood there, your agent made a phone call to U Haul to work on a problem with another reservation that he somehow managed to cancel while trying to get my paperwork. He kept telling me it was supposed to be his day off, like that should explain the delay - and I had to remind him of my name at least 5 times even though my drivers license was right in front of him.. The truck was clean but the engine revved so much and was over 4 on the tachometer, which resulted in lurching and engine distress sounds. I don't expect a luxury ride using one of your trucks by any means but this was horrible and did not feel safe driving and there were no other trucks available in the area. I have another rental next week to help my son move in CA and I am hoping this goes far better - but this recent experience was so bad as to be unbelievable. I should have looked at the Yelp reviews prior to picking this location which would have told me a great deal.

Marie Valentine 
Rating:
5.0

Front tires were worn past specs. Cargo area was not swept out from prior renter.

David Emanuelson 
Rating:
5.0

Tracy came in to save the day for us. We spent the whole day trying to find a Uhaul that was available but all of the trucks in our area were already rented out. Tracy actually reached out to my wife since they know each other and informed of us truck that was coming back later in the day. We were able to rent the truck and move everything we needed in the constrained time limit we had. Couldn't have been happier with the service.

BRANDEN LAYBURN 
Rating:
1.0

Truck was dirty and not cleaned. The pads bag was empty and no seal on that or the dolly. Had to spend an hour on the phone with customer service to make sure I wasn’t charged for those items. Horrible experience.

HENRY TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Michael Ryan 
Rating:
5.0

Customer did not leave a comment.

Scott Holland 
Rating:
5.0

Better directions on where to park a truck and whar entrance to use.

Tim Wingate 
Rating:
5.0

Customer did not leave a comment.

Charles Myers 
Rating:
5.0

Customer did not leave a comment.

Brian Caudle 
Rating:
5.0

These guys were awesome not trying to rip anyone off polite took their time. We’re respectful and went above and beyond a hidden gem...

Jasmine Stauffer 
Rating:
5.0

Customer did not leave a comment.

Lora Camden 
Rating:
1.0

I arrived 10 minutes before my reservation which was made online. It took the attendant more than 45 minutes to get it to go through while I had 4 men at a cost of $100 per hour waiting at my house. Once again, no contract was presented to me. I just looking at the contract that was emailed to me and once again, the Safe Move was added even though I did not have it on my original reservation and told the gentleman serving me that I did not want it. There is no document that I signed authorizing this. I want it credited back to my account. Since this is the second time it happened, it will be the last time. If you look back at my record, I rent frequently. Next time, or if the money is not credited back to me, I will be contacting Wisconsin Consumer Protection agency and request punitive damages since I am sure I am not the only one who this has been done to.

KATHLEEN RIPPON 
Rating:
5.0

Friendly service.

Bryon Kozak 
Rating:
4.0

Excellent customer service.

TY Wagner 
Rating:
3.0

Customer did not leave a comment.

Tansha Tart 
Rating:
5.0

Encourage a walk around and explain the different levels of insurance. All in all a great place to rent and will recommend to friends. Great happy and helpful staff.

Ben Travzyk 
Rating:
5.0

Customer did not leave a comment.

Tracy Grinus 
Rating:
5.0

Location was too far from home.

Lloyd Cunningham 
Rating:
4.0

26ft truck filled with house full of furniture broke down in our driveway. This was on our closing day of our move. We lost our movers, time, $Money.

Thomas Dwyer 
Rating:
5.0

Customer did not leave a comment.

Joseph Rinaldi 
Rating:
4.0

Customer did not leave a comment.

Peter Novak 
Rating:
3.0

Customer did not leave a comment.

Ernest or Dawn Skau 
Rating:
5.0

This site very polite and helpful. When dropping trucks off why not make it convenient for customers to drop off closer to home!

nancy bose 
Rating:
5.0

Customer did not leave a comment.

Jill Frederickson 
Rating:
5.0

Everything was great no problems

Steve Pryse 
Rating:
5.0

Customer did not leave a comment.

April Sulli 
Rating:
1.0

Process was awful. Went to three locations to get truck. Either closed no truck that size. Place I was to get truck was closed early. They did not return call. Reserved another for next am with 800 uhaul. Place was not open on time rude attendant. Wrong size truck there not the 20 foot needed. On return the location closed and this was 4pm. No help called them he didn't help. Found another locatio. To return. There was a guy so damn rude. But then a very nice kid checked in truck. I should be refunded some of this bill for unreasonable problems uhaul has

Randall Prymek 
Rating:
5.0

Already recommended to my granddaughter as she moves next week. Rhodes people are friendly and courteous and their overall knowledge of the business had me on my way shortly after I got there. 5 thumbs up for Uhaul and Rhodes!

david goeldner 
Rating:
5.0

Customer did not leave a comment.

Brooklyn Henoch 
Rating:
4.0

Never got a call, so went to Waukegan. We’re told our things were at Rhodes, so we drove back to Kenosha. Our truck was there, but we had to drive to another location in Kenosha for The dollies, mattress cover and box we ordered. They had no clue and gave us the dollies and luckily had a mattress cover and box they could give us. The run around was ridiculous. Everything should have been in the truck ready to go.

Ahmad Fayad 
Rating:
5.0

Customer did not leave a comment.

Scott Hastings 
Rating:
3.0

They struggled to get the computer to do all the paperwork, stood at the counter 50+ minutes. Then they did not have a hitch receiver which was prepaid so I had to run out and purchase one. Then they did not have an adaptor for my lights, so again I had to run out a purchase one. Frustrating.

Randy Nieman 
Rating:
3.0

I was given the wrong information about paying for the uhaul trailer from the woman I spike to on the phone at uhaul. Therefore, me being a 24 year old female, traveled across the country with $250 because instead of having to pay for the trailer when I dropped it off at my destination LIKE I WAS TOLD WOULD HAPPEN, uhaul took $650 out of my account, of which I was supposed to use for a hotel and food and gas. I had to borrow money from others just to get to AZ from IL because money was taken out of my account, 7 days prior to what it should have been. In my eyes, that is a GIANT mistake, and it caused me a ton of problems, stress, and issues along my 30 hour trip. I hope someone will sort this out the way that it should be. I would never have made the trip if i would have known that was going to happen. I would have made other arrangements. Instead, I suffered because someones lack of knowledge and correct information. Something that could have been easily avoided. I would never want anyones child to go through what I had to because of someone elses mistake.

tom siedlecki 
Rating:
5.0

Customer did not leave a comment.

daniel booker 
Rating:
5.0

When pickup location is changed, let customer know if pickup time also changes.

Margo Clark 
Rating:
5.0

Customer did not leave a comment.

Mary Stell 
Rating:
5.0

Customer did not leave a comment.

Marisa Dusenberry 
Rating:
5.0

Customer did not leave a comment.

randy glunn 
Rating:
3.0

Customer did not leave a comment.

Naomi Santos 
Rating:
5.0

Thank you for a very positive experience

Karin Barbee 
Rating:
5.0

Customer did not leave a comment.

Susan Hamilton 
Rating:
5.0

Customer did not leave a comment.

Anna Moldenhauer 
Rating:
5.0

Friendliest customer service.

Evelyn Flores 
Rating:
5.0

Customer did not leave a comment.

David McMackin 
Rating:
5.0

You can rest assured that that if what you rent is anything like I had your experience will be pleasant. Really great truck with all accessories you may need and a simple process in and out. Very convenient and well worth the money. It was above my expectation.

William Lewis 
Rating:
4.0

Customer did not leave a comment.

Karen Haynesworth 
Rating:
5.0

Customer did not leave a comment.

donna beckett 
Rating:
5.0

Customer did not leave a comment.

Terry Demaree 
Rating:
5.0

Customer did not leave a comment.

randy franks 
Rating:
5.0

Excellent!

Randall Moe 
Rating:
2.0

Customer did not leave a comment.

BRUCE SOWERS 
Rating:
5.0

Spend money to repair equipment, let the left hand know what the right hand is doing, improve communication, have employees who know what they're doing make arrangements, and honor promises made to customers.

Sharon Slimp 
Rating:
3.0

It took us over 1 hour for paperwork to get completed due to the on line web page at the location. They had to restart the computer 2 times. Ended it doing it manual. It as much time to get the truck as I had the truck. They did not offer anything to compensate for my time

CATHY ADAMS 
No reviews have been submitted for this location.

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