Customer Reviews for Rhino Lining Truck Accessories
(U-Haul Neighborhood Dealer)

Rating:

5.0

No improvement necessary. Bob was awesome. I'm good!!

Rating:

5.0

Nothing I can think of. The representative was very helpful and courteous. Online reservation was easy and pickup and return was easy.

Rating:

5.0

Great experience

Rating:

5.0

Amazingly easy and affordable. Thank you

Rating:

4.0

The Dolly that I ordered was not included in the vehicle so I had to go to another location to rent one separately. Other than that, all was good with rental. Vehicle was clean, almost full on gas and easy to access.

Rating:

5.0

Nothing truck was ready to go in and out of office

Rating:

5.0

The location itself was great but I had a billing issue and the Uhaul customer service is absolutely horrendous. On the phone for an hour and multiple transfers with no answers. Was charged for things that I responded NO to. This was not the locations fault. They just hold the keys. They can’t even change billing if they wanted to. UHaul needs hire some people that have a clue

Rating:

5.0

The gentleman at work there was very kind very helpful

Rating:

3.0

I have a photo of what the dashboard viewed before I left the business getting the truck as well as when I left my house 2 miles from the business to return it. I dropped off the truck after U-Haul roadside assistance sent Hendrickson towing to come look at the truck at 12pm after I waited 90 minutes for their arrival..The 10' U-Haul had mechanical problems last night that caused it not to start....We tried over and over so we could get the truck out of the way that was blocking my landlords garage door..Thankfully it finally started, butI instantly stalled unless stepping on gas..It then went through the systemic problem over and over..When the mechanics came, they couldn't see why it had problems but the truck clearly isn't well maintained..It's beat up and wasn't that clean as it should be, but left that alone and marked off on it was ok...There were dents all over vehicle from prior usage, and wasn't running great the whole time till it stalled..I went 26 miles and left it with a full tank of gas and the manager wasn't there when I dropped off truck, so the receptionist girl said to just leave the key on the counter... This is the receipt I just got in my email..I want to be refunded for the gas charge and any other charges he tacked on because that's how he has it set up..His car was there, but girl said he wasn't.. probably so customer can't defend themselves about overinflating charges on your credit card when returning it...Your a sitting duck..He's a crook!!.. Here's my photo and receipt..I'm calling my bank in the morning if it's not credited..EVERY single time I use U-Haul there's a big problem with the truck, customer service screwing up reservation..One time it was 5 serious mistskes on the same reservation..Wring date, time, location etc..This is a terrible business service..I will not use or recommend U-Haul..Thus was the last straw!! TRUST ME! Donna Serpico till 12pm for U-Haul to send someone to come look at the truck..He could not figure out by replicating it but said customers sometimes put water in to replace gas and causes destruction if the vehicles..NOT my problem but obviously this is how they compensate themselves by targeting innocent customers sending them out in unmaintained trucks!! Mechanics documented everything in dashboard and they know I did too..When I left my house 2 miles from them it was a hair away from full! Rhinos lining documented on my receipt thst he emailed showing 3/4 of a tank!! NOT tolerating criminals!! Charges for 2.5 gallons of gas at $5 a gallon plus more environmental fees and taxes ..No credit for the inconveniences I endure of 4 hours waiting for mechanics or being stuck outside in the cold last night trying to get the piece of garbage to start to move out to a safe area!!

Rating:

3.0

Was charge for additional fuel even though I put fuel in the vehicle. I only drove less than 12 miles and I took pictures of the mileage and fuel level before and after. I will be disputing this charge if its not resolved soon!!!

Rating:

5.0

The service here was straightforward, simple, and quick! They made things very easy for me.

Rating:

2.0

The check out process was not good. I was on hold with the 833# for 45 minutes before I got someone to help and the WiFi signal went in and out constantly. The below avg rating above was given due to the poor wifi, the place was clean and well suited for its purpose except for WiFi

Rating:

2.0

Clean up the side of the building more. Just looks old and run down.

Rating:

5.0

Amazing customer service and maintenance of vehicles! My go to spot from now on for me and everyone I know. So grateful for the help during my move.

Rating:

5.0

great service, smooth and easy, would use again!

Rating:

5.0

Nothing to improv, this was a great experience! Great people at the location Very easy to do Mobile Return when I was done, I wasn’t rushed, Love Love Uhaul!!

Rating:

1.0

Window was left open during a rain storm and cab was soaking wet. Also the app kept glitching and it took 20 minutes to check in. The location was closed despite posted hours saying they should be open.

Rating:

5.0

I have used this location three times now through mobile, and have not had any issues. Great location.

Rating:

5.0

Everything went very well, thank you.

Rating:

1.0

Got charged for equipment that wasn’t even in the truck. Terrible never again.

Rating:

3.0

Was not told there would be a $20 charge to drop off after hours. If I would have known that I would have waited till next morning to drop it off.

Rating:

5.0

Everything was great. Not one complaint.

Rating:

5.0

I had to add 2 quarts of oil before my trip!!!!!

Rating:

1.0

Extremely disappointed in every aspect of utilizing uhaul

Rating:

1.0

The truck was extremely loud and uncomfortable.

Rating:

3.0

Your advertisements are outright LIES. what faces potential customers implies that the vehicle can be rented for under $20, yet 0 customers ever rent that vehicle for that as their total cost of rental; it's only the initial fee. Honest advertising would disclose the average actual final, total, all-inclusive cost to rent it as the largest & most obvious number on every advertisement. The insurance you give the hard sell for right away almost doubles the cost. It's not until I'm already placing the order that you reveal that there's a "per mile" fee IN ADDITION TO needing to refill the gas tank or pay a ridiculous fee per-gallon. Demanding BOTH fees is highway robbery! It's also not large & absolutely, unmissably obvious before I filled in how much time I need it for that there's a large fee (exactly how much?) if I take 1 minute longer, I only saw that after the fact. I originally placed my reservation on a smartphone, there was one agreement in the process that I was required to open, read, & agree to, but the text was all too small to read & impossible to zoom in on. I requested a print copy of it from the people who gave me the keys, but I'm pretty sure none of the papers they gave me were exactly that one. I remember the words "drive defensively" or "defensive driving", some variant of that were barely big enough to read. There was no option to download a pdf version that I could find. The dimensions listed for the interior capacity are also lies, the width listed does NOT include the intrusion of the wheel wells. If I had a single, rigid, rectangular object of the dimensions you specify & it wouldn't fit in the back, YOU ARE A Liar! All liars must go to hell & burn forever. This experience has completely destroyed any trust in your company - I will never do business with you again unless I have exhausted all other options & have no other choice, & will share these atrocities with any who mention an intent to use your service.

Rating:

5.0

Good service. I had trouble downloading the app and getting the verification code to my phone. had to request 6-7 times. frustrating.

Rating:

1.0

The alternator light was on, the truck did not come with a ramp surprisingly, the door we’re not fully closed, there was constant wind seeming to rush in through the window while driving. Would not recommend at all. It made the move very difficult

Rating:

3.0

I'd recommend you book your uhaul with the people inside. Do not use the app or contactless. It was horrible.

Rating:

5.0

Very professional and seamless transaction.

Rating:

5.0

Wouldn't change anything, very knowledgeable, friendly and accommodating

Rating:

5.0

Dropped off the night before it was due. Key drop. Convenient to my home. Parking lot too small to turn around. Recpt emailed early February 10...the due date

Rating:

5.0

Maybe advertise your pricing to be more realistic. You advertise $19.99 but in the end just driving 25 miles with gas cost me over $100.00. Working with a non for profit every dollar counts.

Rating:

5.0

Absolutely nothing you guys were fantastic thanks again!

Rating:

5.0

No improvement needed!! During a somewhat stressful time, renting a truck was simple, fast and very convenient at this location!

Rating:

5.0

NONE

Rating:

1.0

Do not use this place ever again. The truck nearly killed us and they didn’t care and were useless.

Rating:

5.0

Bob the owner of Rhino, Mt. Sinai, NY was friendly and knowledgeable. No problems.

Rating:

5.0

Provide better Wi-Fi capability, could not complete Return of Vehicle from IPhone and had to wait for Rhino Linings to open on Monday.

Rating:

3.0

Take cash for rentals

Rating:

5.0

Great service , very professional.

Rating:

5.0

Great experience! We left a large sum of money in truck and it was returned to us ASAP. Highly recommend this location

Rating:

5.0

Excellent location and professional help

Rating:

3.0

I was billed incorrectly. $150 when it should have been $50. Very disappointed and I will not be using nor recommending uhaul ever again.

Rating:

5.0

Everything was great

Rating:

5.0

Excellent service, very helpful

Rating:

5.0

Owner was very friendly, professional and helpful. It was my first time renting a uhaul and he made me feel comfortable and I would recommend this place and for their service and kindness.

Rating:

5.0

I think the trucks need an upgrade engine didn’t sound good