Customer Reviews for Reyes Payment Place
(U-Haul Neighborhood Dealer)

491 comentarios

2595 W US Hwy 80   Mineola, TX 75773
(Located 2 miles west of Downtown Mineola on US Hwy 80)

(903) 569-3414

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/3/2022: cerrado
  • 12/24/2022: cerrado
  • 12/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(903) 569-3414

2595 W US Hwy 80
Mineola, TX 75773
(Located 2 miles west of Downtown Mineola on US Hwy 80)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/3/2022: cerrado
  • 12/24/2022: cerrado
  • 12/31/2022: cerrado
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Great staff. A pleasure to do business there.

Ronald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken D. 
Clasificación:
5.0

Great customer service and convenient location!

Mary T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick G. 
Clasificación:
3.0

UHAUL site is not accurate with what is available on the lot.

Lisa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Le'Shea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
3.0

Teach your employees to be polite!! The guy that hooked up my trailer was just as rude as the poor examples of employees that were in the building. I'm assuming the quality of people out there to hire are terrible if this is what you have. If I didn't need the trailer, I would have walked away.

Sheri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD B. 
Clasificación:
5.0

These folks are great and so very helpful!! Highly recommended:)

Andrea D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Charlene J. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAlvia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt H. 
Clasificación:
5.0

Friendly very easy and fast check out.

Anthony M. 
Clasificación:
5.0

Very friendly service

Casey T. 
Clasificación:
5.0

Very Friendly and everything was 5 Star service

Scott H. 
Clasificación:
5.0

I had the worst experience with your car hauler. Everytime I stopped for fuel or rest the straps were off the tires. My wife was so afraid her vehicle would fall off the trailer. The ratchet system was rusty and hard to ratchet the straps.

STEVEN K. 
Clasificación:
5.0

Super friendly, fast, and helpful. We'll be back.

JOHN C. 
Clasificación:
3.0

Driveway and parking is VERY bumpy. Needs to be graded or paved.

terry D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

Fantastic, friendly service! Treated like a family member, not just a customer. Went out of their way to take care of us for our move. Definitely recommend!

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy P. 
Clasificación:
3.0

I only had to rent this time because they gave me the wrong trailer last time. Not super enthusiastic about that.

Jonathan T. 
Clasificación:
4.0

Get them the right sized trailer when requested.

Jonathan T. 
Clasificación:
5.0

When I moved in the outside light by my unit was non-working. If it wasn't for Michelle excellent customer service I would not had been able to see. She used her cell phone flashlight. She was extremely kind and I appreciate it very much. I hope your company will see this and give her a raise for her outstanding customer service.

Linda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
4.0

I used the pre-check-in and it didn't save me any time. Their internet connection to the Uhaul site wasn't working well, so she had to do everything through her cell phone. And the truck I got the temperate knob wouldn't budge AT ALL. Fortunately it was stuck in the middle, so it was bearable. That was the only 15 foot truck on site, so I didn't have an option for another one.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDY T. 
Clasificación:
3.0

El cliente no dejó un comentario.

jody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwenna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Super fast and easy check in and checkout. Lady was very nice and professional!!!

Michael M. 
Clasificación:
5.0

No complaints, young lady who attended to us was very helpful and professional.

Olivia D. 
Clasificación:
5.0

Reyas was very nice.

Chandi C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Betty C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lacy M. 
Clasificación:
5.0

I have rented from this location on numerous occasions the services is always excellent!

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
2.0

never received receipt for returning trailer

Cline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
3.0

Parking area is a mess when it rains. Well worth this slight negative for the kindness of the staff and convenience to my location.

Mike T. 
Clasificación:
5.0

such great people and great service :)

Robin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

george R. 
Clasificación:
4.0

Excellent customer service 👏

JAMES S. 
Clasificación:
5.0

Friendly and easy to work with.

martin M. 
Clasificación:
5.0

We like the people that work there.

THOMAS H. 
Clasificación:
4.0

The staff was very helpful and was practicing safe CDC guidelines.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
3.0

El cliente no dejó un comentario.

william M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTI M. 
Clasificación:
4.0

The location was very adequate, but a little cramped for trailer space to park my return. The lady at the counter was helpful and friendly. Enjoyed visiting with the little dog, Oliver!

WALLACE J. 
Clasificación:
5.0

Syliva at this location is so nice and very professional. She makes the process so easy.

Jim C. 
Clasificación:
5.0

It was like seeing a long term friend! Very friendly and warm personality, great interaction that didn't feel like customer/business owner. I will use them again in the near future! I've got one more run to make!

Cheryl S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
1.0

Truck was not clean, had trash and fast food in it. Was told that they could clean it but it we would have to wait. We had to clean out the truck ourselves. They also did not have the equipment that we rented. This made things very inconvenient when moving. If we would have been notified ahead of time that it wasn't available, we would have cancelled and used another location. Not telling us until we got there to get the truck left is with no choice but to use this subpar location. Terrible experience. Would never use them again.

Christopher M. 
Clasificación:
5.0

I've used them several times at this location they are always friendly helpful and courteous! I enjoy doing business with them

BOBBY W. 
Clasificación:
5.0

The young lady that helped me was very efficient and courteous. It only took a couple of minutes and I was on my way.

William M. 
Clasificación:
5.0

Sylvia was great!!!!

Gerson S. 
Clasificación:
5.0

I had a flat on the trailer and the roadside service contact app is a big joke couldn't get through to anyone it's all automated gave up and drove to the fist uhaul rental place I came to the uhaul rep there made the bad situation better. He got a hold of the road side service and they said they would send someone out. After waiting an hour the rep there went and found a tire and we got it changed. An hour and a half later the rode side service tech called and said he was on his way I told him we got it fixed ourself and that we didn't need him. The rep JD in Aubrey Texas should be commended for for going out of the way to get me on the road again our think twice about who to rent from next time

Wayne B. 
Clasificación:
5.0

Just keep doing what your doing! Mrs. Reyes is awesome! She has excellent customer service.

ALLAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamela N. 
Clasificación:
4.0

El cliente no dejó un comentario.

max G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
1.0

Well u have to check the trucks to make sure they have the right truck to pre customer and clean and maintain other then that the customer is always right

marcus B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE B. 
Clasificación:
1.0

Make sure the Uhual can pass an inspection the rear end of the box was shifted and made driving down the road a real safety hazard. We couldn't see out of the left mirror because the tail end was so off track. We have a video of how the alignment was this truck was also dinged up

Matt A. 
Clasificación:
5.0

The customer service at this location was amazing! The young lady was very friendly and helpful. I will use them again for future needs.

Michael M. 
Clasificación:
2.0

The trailer had trash in it. The parking for trailers is too short and crowded. They are not open when you need them without taking off work to pick up or return

David R. 
Clasificación:
5.0

Explain about cleaning fees that could be charged

Nate S. 
Clasificación:
5.0

The service is always excellent

Shelly M. 
Clasificación:
5.0

I received excellent service. No complaints just compliments

Cindy D. 
Clasificación:
5.0

Fast and easy service

Patricia H. 
Clasificación:
5.0

Nothing. They were very helpful and even though we were needing a truck that day without a reservation, they made it happen. Great customer service.

tammy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

N/C

VANESSA K. 
Clasificación:
3.0

With the Covid panic running rampant, I understand why there were no personnel. It was raining heavily and there were quite a few potholes with water, so it was a bit difficult to walk around my rental to take the required photos.

Linda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE J. 
Clasificación:
5.0

This female dealer was extremely pleasant to deal with and very helpful. I will highly recommend her to others.

LAWERENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Everything was great !

Alfred G. 
Clasificación:
3.0

Make sure Tires are not worn.

diana Q. 
Clasificación:
5.0

Silvia is great very friendly and helpful

Jim C. 
Clasificación:
5.0

Silvia is great. gives excellent customer service and very nice. I would recommend her to all friends.

Jim C. 
Clasificación:
4.0

El cliente no dejó un comentario.

rick G. 
Clasificación:
5.0

Sylvia Reyes took great care of us. She was very friendly and made us feel appreciated! We went to this location because the one at the other end of town is dirty and the lady there is unfriendly, acts more like you are bothering her. We will continue to use this one at 2595 W US Hwy 80 in Mineola for all future needs and recommendations!

Gee F. 
Clasificación:
1.0

The truck is very dory's not clean and stinks so bad in inside the truck l clean for my self because everything it's so duty all in the truck l not like the place l pick up and window right sides is broken it's very bad service in there l not recommend no vary this place

sandra R. 
Clasificación:
4.0

El cliente no dejó un comentario.

rick G. 
Clasificación:
5.0

Exceptional service & very knowledgeable

Silvia R. 
Clasificación:
1.0

Was told to call to get checked in. Since they did not have full time office hours. Called twice never received a call back. Found unit at another storage facility. Request my 6.95 be refunded.

James M. | Reservación
Clasificación:
5.0

We’re happy with your storage place well secure easy access we are well satisfied thank you for your service if ever need a storage we will come back

Mario J.  |  Overall Experience 
Clasificación:
5.0

The manager Michelle is super nice,very easy to work with in renting a unit thank you

KAYE B.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Lori B.  |  Overall Experience 
Clasificación:
4.0

Storage facility was fine however website needed to be updated to relay that storage facility was no longer connected to U-Haul however representative help to resolve issue thank you

Privacy R.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent and unit clean.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Nice facility

Privacy R.  |  First Impressions 
Clasificación:
3.0

I placed the order by mistake and the staff was helpful in getting the order cancelled. ¡Gracias!

Privacy R.  |  First Impressions 
Clasificación:
4.0

I had a really good experience, my only complaint is that I was unaware that the office and the storage buildings were not at the same location.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The lady in the office was very polite and helpful.

Privacy R.  |  First Impressions 
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