Customer Reviews for Reyes Payment Place
(U-Haul Neighborhood Dealer)

458 reviews

2595 W US Hwy 80   Mineola, TX 75773
(Located 2 miles west of Downtown Mineola on US Hwy 80)

(903) 569-3414

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 569-3414

2595 W US Hwy 80
Mineola, TX 75773
(Located 2 miles west of Downtown Mineola on US Hwy 80)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I used the pre-check-in and it didn't save me any time. Their internet connection to the Uhaul site wasn't working well, so she had to do everything through her cell phone. And the truck I got the temperate knob wouldn't budge AT ALL. Fortunately it was stuck in the middle, so it was bearable. That was the only 15 foot truck on site, so I didn't have an option for another one.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

EDDY T. 
Rating:
3.0

Customer did not leave a comment.

jody C. 
Rating:
5.0

Customer did not leave a comment.

Gwenna B. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Super fast and easy check in and checkout. Lady was very nice and professional!!!

Michael M. 
Rating:
5.0

No complaints, young lady who attended to us was very helpful and professional.

Olivia D. 
Rating:
5.0

Reyas was very nice.

Chandi C. 
Rating:
2.0

Customer did not leave a comment.

Betty C. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
1.0

Customer did not leave a comment.

Lacy M. 
Rating:
5.0

I have rented from this location on numerous occasions the services is always excellent!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

never received receipt for returning trailer

Cline H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
3.0

Parking area is a mess when it rains. Well worth this slight negative for the kindness of the staff and convenience to my location.

Mike T. 
Rating:
5.0

such great people and great service :)

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
4.0

Excellent customer service 👏

JAMES S. 
Rating:
5.0

Friendly and easy to work with.

martin M. 
Rating:
5.0

We like the people that work there.

THOMAS H. 
Rating:
4.0

The staff was very helpful and was practicing safe CDC guidelines.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Martha E. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
3.0

Customer did not leave a comment.

william M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTI M. 
Rating:
4.0

The location was very adequate, but a little cramped for trailer space to park my return. The lady at the counter was helpful and friendly. Enjoyed visiting with the little dog, Oliver!

WALLACE J. 
Rating:
5.0

Syliva at this location is so nice and very professional. She makes the process so easy.

Jim C. 
Rating:
5.0

It was like seeing a long term friend! Very friendly and warm personality, great interaction that didn't feel like customer/business owner. I will use them again in the near future! I've got one more run to make!

Cheryl S. 
Rating:
2.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
1.0

Truck was not clean, had trash and fast food in it. Was told that they could clean it but it we would have to wait. We had to clean out the truck ourselves. They also did not have the equipment that we rented. This made things very inconvenient when moving. If we would have been notified ahead of time that it wasn't available, we would have cancelled and used another location. Not telling us until we got there to get the truck left is with no choice but to use this subpar location. Terrible experience. Would never use them again.

Christopher M. 
Rating:
5.0

I've used them several times at this location they are always friendly helpful and courteous! I enjoy doing business with them

BOBBY W. 
Rating:
5.0

The young lady that helped me was very efficient and courteous. It only took a couple of minutes and I was on my way.

William M. 
Rating:
5.0

Sylvia was great!!!!

Gerson S. 
Rating:
5.0

I had a flat on the trailer and the roadside service contact app is a big joke couldn't get through to anyone it's all automated gave up and drove to the fist uhaul rental place I came to the uhaul rep there made the bad situation better. He got a hold of the road side service and they said they would send someone out. After waiting an hour the rep there went and found a tire and we got it changed. An hour and a half later the rode side service tech called and said he was on his way I told him we got it fixed ourself and that we didn't need him. The rep JD in Aubrey Texas should be commended for for going out of the way to get me on the road again our think twice about who to rent from next time

Wayne B. 
Rating:
5.0

Just keep doing what your doing! Mrs. Reyes is awesome! She has excellent customer service.

ALLAN R. 
Rating:
5.0

Customer did not leave a comment.

Tamela N. 
Rating:
4.0

Customer did not leave a comment.

max G. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
1.0

Well u have to check the trucks to make sure they have the right truck to pre customer and clean and maintain other then that the customer is always right

marcus B. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
1.0

Make sure the Uhual can pass an inspection the rear end of the box was shifted and made driving down the road a real safety hazard. We couldn't see out of the left mirror because the tail end was so off track. We have a video of how the alignment was this truck was also dinged up

Matt A. 
Rating:
5.0

The customer service at this location was amazing! The young lady was very friendly and helpful. I will use them again for future needs.

Michael M. 
Rating:
2.0

The trailer had trash in it. The parking for trailers is too short and crowded. They are not open when you need them without taking off work to pick up or return

David R. 
Rating:
5.0

Explain about cleaning fees that could be charged

Nate S. 
Rating:
5.0

The service is always excellent

Shelly M. 
Rating:
5.0

I received excellent service. No complaints just compliments

Cindy D. 
Rating:
5.0

Fast and easy service

Patricia H. 
Rating:
5.0

Nothing. They were very helpful and even though we were needing a truck that day without a reservation, they made it happen. Great customer service.

tammy H. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

N/A

VANESSA K. 
Rating:
3.0

With the Covid panic running rampant, I understand why there were no personnel. It was raining heavily and there were quite a few potholes with water, so it was a bit difficult to walk around my rental to take the required photos.

Linda B. 
Rating:
4.0

Customer did not leave a comment.

STEVE J. 
Rating:
5.0

This female dealer was extremely pleasant to deal with and very helpful. I will highly recommend her to others.

LAWERENCE T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Everything was great !

Alfred G. 
Rating:
3.0

Make sure Tires are not worn.

diana Q. 
Rating:
5.0

Silvia is great very friendly and helpful

Jim C. 
Rating:
5.0

Silvia is great. gives excellent customer service and very nice. I would recommend her to all friends.

Jim C. 
Rating:
4.0

Customer did not leave a comment.

rick G. 
Rating:
5.0

Sylvia Reyes took great care of us. She was very friendly and made us feel appreciated! We went to this location because the one at the other end of town is dirty and the lady there is unfriendly, acts more like you are bothering her. We will continue to use this one at 2595 W US Hwy 80 in Mineola for all future needs and recommendations!

Gee F. 
Rating:
1.0

The truck is very dory's not clean and stinks so bad in inside the truck l clean for my self because everything it's so duty all in the truck l not like the place l pick up and window right sides is broken it's very bad service in there l not recommend no vary this place

sandra R. 
Rating:
4.0

Customer did not leave a comment.

rick G. 
Rating:
5.0

Exceptional service & very knowledgeable

Silvia R. 
Rating:
5.0

Everything was fine

Art S. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Donuts

CURT C. 
Rating:
4.0

Customer did not leave a comment.

ICHABOD B. 
Rating:
5.0

The truck used 3 tanks of gas for a trip that uses two. The gas tank appeared to have a leak; as upon filling, gas would spill out from the bottom of the truck in the area of the gas tank.

Web S. 
Rating:
4.0

Customer did not leave a comment.

rick G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Months back Irented a 10ft truck went to FT Worth and back cost 75 dollars this time I rented a 15ft truck went to the same location and back cost 432 dollars The lady in charge said I didnt tell her I was going out of town and I specificly did tell her .If she would of told me it cost that much I wouldent have rented it . I felt robbed. Wont be back

mark P. 
Rating:
5.0

everything worked well. Trailer was clean and in good shape. All in all it was a good experience.

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

rick G. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Murphy Movers, in Canton were on time, evaluated the items to load, and was loaded within 1.5 hrs. They drove Uhaul to location , downloaded quickly ,helped us return truck and trailers. They were the best crew I've used. Great crew, I recomend them highly. Mrs Quist

Monte Q. 
Rating:
3.0

Booked my truck before I arrived. Provided a different truck slightly larger for same price. This is twice that this has happened through uhaul. Overall resolution worked but added additional stress level while moving.

Daniel B. 
Rating:
5.0

very helpful and kind!

Bonifacio P. 
Rating:
3.0

Customer did not leave a comment.

Larry W. 
Rating:
3.0

Drop off was made after hours

Norma M. 
Rating:
4.0

Customer did not leave a comment.

Charles E. 
Rating:
2.0

The attendant at this location was not knowledge of the equipment. Our truck was parked in tall grass and puddles. The equipment we were given was broken and had a temporary fix that was dangerous for us to pull our vehicle on. We were told by the drop off attendant that the car dolley should not have been on the road.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

Cathy H. 
Rating:
5.0

Absolutely amazing service. Very kind owners and staff. Very quick check in and out. Excellent all the way around. Next time we need to rent ANYTHING we will be coming here.

josh B. 
Rating:
5.0

Very friendly lady that worked there. Would definitely recommend them anytime.

Albert F. 
Rating:
5.0

Probably one of THE nicest people. She provided excellent services with a smile on her face. However, I went to the OTHER Mineola location first, on accident, and the two people there were the COMPLETE opposite. I would NEVER recommend that place to anyone. If I ever need another UHaul, I'm doing going to Reyes Payment Place.

CASEY C. 
Rating:
4.0

The owners are working on their roadway and parking areas, which will add to the already consistent and great service.

rick G. 
Rating:
3.0

Customer did not leave a comment.

Leslie P. 
Rating:
4.0

Well done!

rick G. 
Rating:
5.0

Customer did not leave a comment.

Jay O. 
Rating:
3.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

great people very accommodating and flexible.

KIM B. 
Rating:
4.0

Bigger tires

Walter E. 
Rating:
4.0

Very smooth transaction. Very friendly staff.

martin M. 
Rating:
5.0

Customer did not leave a comment.

TONY G. 
Rating:
5.0

Customer did not leave a comment.

Emilio M. 
No reviews have been submitted for this location.

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