The officee staff were friendly, and tried to be helpful. That is the ONLY good thing we have to say about this facility!! There was NO light, and there were no evening hours, both of which made working in the storage unit very difficult. There was not even a restroom available for custoners to use! When we returned to the unit after being on a mission trip for 3 years, we found: ceilings collapsing from rain damage; WATER DAMAGE to furniture and MOLD in furniture, making it unusable; boxes of goods destroyed by water damage; RAT TURDS covering everything; holes chewed into boxes and items destroyed by rats. We paid over $100/month for 3 years, and this was what we found!!! We have used storage units in 3 other states, and have always experienced responsible proprietors, but Republica Self Storage is beyond awful!!!!!MICHAEL S. | Overall Experience
Customer Reviews for Republica Self Storage
U-Haul Truck Share 24/7© Location
Cleveland, TN 37323
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ceiling fell through from access rain and ruined much of my things, the place was infested with nice, it stunk really bad because of that and the mice destroyed a bunch of documents and boxes of styrofoam cups to make nests. That is why I left. I left a couple years ago, so this is a bit lateJACK T. | Overall Experience
Customer did not leave a comment.Diane L.
Customer did not leave a comment.Rebecca B.
Trying to schedule the pickup was a terrible experience. I was on hold and then on the phone for 45 and was disconnected just as she was telling me how to pick up the trailer. She did not call back. When I called back, they said the reservation had not been completed and one again, after 45 minutes.we were disconnected. It was most frustrating!Sheila T.
Customer did not leave a comment.Aaron R.
I had such a difficult time taking possession of my rental. I sat in the hot sun over an hour chatting on the phone for help ! The van was dirty .... I could not check in my van properly! It was a messDonna-MARIE S.
Have more people located at pick up location.Randy H.
Customer did not leave a comment.Cassidy W.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Ashleigh S.
The owner actually was there to help us get our vehicle. She was EXTREMELY helpful. If she was not there I am not sure how we would have gotten our vehicle.Sam D.
Customer did not leave a comment.Gena J.
Customer did not leave a comment.Jessica L.
Friendly staff. Fast, efficient check in and checkout.Elyn P.
Mobile check in (and check out) process was fantastic! Everything went smoothly and can was great, served the purpose for which we needed, and was in great shape for a cargo van. The rubber flooring is a great plus as well. The only compliant I have is the utility dolly I rented was not on the truck and the location was closed (doors locked) when we arrived at noon and the location was supposed to be open until 1. Thank you for having customer service representatives available to answer phone calls. I was glad I was able to reach out to someone to let them know. She wasn't able to find me one where we live and I had to find one on my own, but I was glad she was available to voice the issue to.Reid S.
Dont rent rusty unsafe equipment pleaseKerry R.
Customer did not leave a comment.Jessica L.
Very good serviceCalvin C.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Brandon H.
Cathy and Marshall at Republica Self Storage we're very helpful during the 11 months that the u-boxes were stored there.Charles L.
Thanks for the great service vehicle. Your doing great, for the novelist mover....RRick C.
Competent Staff at this location always. Have them tell you what they do!Raymond C.
Customer did not leave a comment.MICHAEL W.
Thank you for your assistance.Abdul M.
The office was closed I just did a drop offKristan B.
Customer did not leave a comment.Michelle T.
The gentlmen working the counter was very helpful and polite however the place was small and messy and the step driveways made it difficult to get a 26' truck with trailer in and parked.Tom S.
Customer did not leave a comment.Rylan D.
Customer did not leave a comment.Glenn P.
Closed when dropped off truck.James C.
Customer did not leave a comment.harold M.
Attendant in the store is the one who is usually there when i pick up rentals. He is very kind, knowledgable and professional. I get in and out in a timely manner with the information and product i need.Dan W.
Customer did not leave a comment.Darrell S.
Customer did not leave a comment.Morris S.
The tires needed to be balanced. It Wobbled down the road at highway speed. Made my trip very bouncy.Carl P.
Customer did not leave a comment.maryellen A.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.Christina B.
Customer did not leave a comment.Tonya H.
Customer did not leave a comment.Ayla E.
The original return place said they would be open until five I got there at three there was no one around the gates were locked and there was no number to call. Called customer service they weren't very helpful his initial response was well I'm sorry I don't know what to tell you. And he finally came up with a place on Dockery Lane.Kathleen M.
Rental was not ready for mobile pickup as requested. Had to wait for office to open to pick up. Put me an hour or so behind.Sonja P.
Customer did not leave a comment.Lawson T.
Customer did not leave a comment.Ernest F.
Customer did not leave a comment.Debra M.
The young lady at 655 Dockery Lane was super helpful and friendly. She even offered to help me lift the tongue of the trailer onto the hitch. I would definitely use them again!Edward F.
Customer did not leave a comment.Janet M.
Customer did not leave a comment.Eula C.
If you're bringing a U-haul to the Cleveland, TN area, I recommend this as your drop-off store. While the location is a bit far from downtown, the service was great. I'd only recommend a little tidy up and then it would be 5 stars all the way.Megan A.
Customer did not leave a comment.George K.
That wasn't clean even garbage big beg in itSagar K.
Do not put what I believe was Frebreze (or at least smelled like it) in the cab of the truck! It was so strong that we had to drive with the windows down and still had our lungs burning. Frebreze is very toxic to your health. Everything else was good about the truck..Chris J.
Our truck was blocked in when we went to pick it up. The location did not open on time and made us late for our arrival at our new place for our movers. The owner made it seem like we were inconveniencing her by having to come out and help us get our truck.Michael E.
Really nice people to deal withDavid O.
Easy and everything went smoothlydeshanna D.
Customer did not leave a comment.william G.
My truck was not available. I had to use a van. Took like 5x the trips it would have.SHANNON S.
Friendly and easy to work with.Ron B.
Customer did not leave a comment.jordyn M.
Customer did not leave a comment.Tenika W.
Very good jobneil J.
The staff provided friendly and helpful service.DWIGHT D Q.
Customer did not leave a comment.angie U.
Customer did not leave a comment.PHILLIP G.
Add cruise control to some trucks.Timothy L.
Customer did not leave a comment.lawrence L.
This place is great!!!!Steve T.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Judy B.
Customer did not leave a comment.Mark H.
The representative I got the truck from was friendly, knowledgeable, and professional.Donna R.
I reserved a truck for 11:30 wasn't there or ready until 12:15. And didn't have a dolly there, that I also reserved. I had to borrow one from a friend. A hold was put on my card for double the amount that I was told when I reserved everything online. Because the truck wasn't ready until after 12pm which the systems converts the price to two days instead of one. It wasn't my fault the truck wasn't ready.Sabra M.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.Cynthia J.
Customer did not leave a comment.mary M.
Customer did not leave a comment.Michael P.
Wanted my friend to pick up tow dolly for me on Sunday but was told that he couldn't so I have to pick it up three days early because I have to go out of town for two days. Don't like paying for days not used.paul E E.
Customer did not leave a comment.Eddie M.
The customer service was excellent!Karen A.
All went very well with our truck rental. Brook was very helpful and flexible with our needs!Dennis A.
Customer did not leave a comment.Jessica H.
Customer did not leave a comment.Darrrin M.
Very much appreciate staying until 5:30 for me to pick up your van for use, it was very nice of you!!! I'll be back.Scott S.
I hate there is not anything closer to me. I have to put 70 miles coming to get the Van then coming back to load it then having to drive it back. I do shows and have to load and unload my product so I just wish I could find a closer place to pick a Van up. Or maybe get a credit since you don't have a place closer for me.Mendy H.
Customer did not leave a comment.Dana M.
Only drove seven miles and got charged for two gallons of gas.Robert S.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Vince L.
Customer did not leave a comment.Chip S.
Very helpful, had all the supplies we neededJennafer M.
Customer did not leave a comment.Eddie M.
Customer did not leave a comment.David R.
The lady at this locTion was very respectful and helpful. But Uhaul's customer service is not good. They made me drop the truck off at a location that was very far from me, and then they charged me for the extra mileage. I could have dropped it off a closer location, but they said no or we will charge a wrong drop off location fee. I emailed the area manager, and never got a response .I will never use Uhaul again, and I will not recommend Uhaul to anyoneANA J.
Customer did not leave a comment.Wayne J.
Customer did not leave a comment.kellie R.
Customer did not leave a comment.Catherine P.
Customer did not leave a comment.Derrick P.
Customer did not leave a comment.Leslie N.
Customer did not leave a comment.KARI P.