Customer Reviews for Renton Esso
(U-Haul Neighborhood Dealer)

180 reviews

4717 Hwy 3 E   Simcoe, ON N3Y4K4

(519) 428-9944

Office Hours

  • Mon-Fri: 7 am–6 pm
  • Sat-Sun: 8 am–12 pm

Services at this Location:

Contact Us

(519) 428-9944

4717 Hwy 3 E
Simcoe, ON N3Y4K4

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–6 pm
  • Sat-Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Monti 
Rating:
5.0

Customer did not leave a comment.

Mario Lewandowski 
Rating:
5.0

Customer did not leave a comment.

Gustavo Rodriguez Samartin 
Rating:
4.0

Customer did not leave a comment.

Bryan Annette 
Rating:
5.0

Nothing great help from agent. Very knowledgeable

Hecter MacDonald 
Rating:
5.0

Great service very hospitable

Sasha Perisic 
Rating:
4.0

There seemed to be a problem which the driver reported that would be a danger to other drivers. Thanks, Patsy :)

Patsy Rideout 
Rating:
3.0

no comment, just dropped off the van

pierre caruana 
Rating:
5.0

Customer did not leave a comment.

jeff Dutton 
Rating:
5.0

Customer did not leave a comment.

Mark Read 
Rating:
3.0

location used is outside Simcoe. Would have preferred location in Simcoe. Otherwise service overall good.

Carol Maxwell 
Rating:
5.0

Customer did not leave a comment.

ULRIKE BARDA-HARE 
Rating:
3.0

I already emailedbu about the mess of the truck and spoke to the return place

Joanne Daiken 
Rating:
5.0

Hire people that have any general sense of customer service whatsoever Absolutely pitiful. Disgraceful. Ridiculous. The list continues. Never ever again. I'll rent from Penske going forward.

Taylor Smith 
Rating:
5.0

Keep up the good customer service, you are always friendly and welcoming!

RODNEYJ HUMPHREY 
Rating:
5.0

Customer did not leave a comment.

Nancy Martinello 
Rating:
5.0

Customer did not leave a comment.

Marlene Debackere 
Rating:
5.0

Customer did not leave a comment.

RONALD BELLEMARE 
Rating:
5.0

They did everything excellent I wouldn't change anything for the next customer

daniel sullivan 
Rating:
5.0

Customer did not leave a comment.

Ulrike Barda-Hare 
Rating:
5.0

Customer did not leave a comment.

Terry Walsh 
Rating:
5.0

Customer did not leave a comment.

Gary Cowie 
Rating:
4.0

Customer did not leave a comment.

Roseanne Smithson 
Rating:
5.0

Customer did not leave a comment.

James Elbourn 
Rating:
5.0

Customer did not leave a comment.

Jerry O'Connell 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ SHINKAR 
Rating:
5.0

Excellent service .no change necessary

Terry Walsh 
Rating:
5.0

the guy who checked me in was very polite and professional

GLEN BARKER 
Rating:
4.0

Customer did not leave a comment.

Andy Elkin 
Rating:
5.0

Customer did not leave a comment.

Dave Strachan 
Rating:
5.0

Customer did not leave a comment.

Ian Chevalier 
Rating:
3.0

This place keep calling me Wade not Wayne even after I corrected them. The vehicle was clean but needs maintance.

Wade Joseph 
Rating:
5.0

Customer did not leave a comment.

Kathryn Palmer 
Rating:
5.0

Customer did not leave a comment.

Tom Besic 
Rating:
5.0

Customer did not leave a comment.

Gerald Broker 
Rating:
5.0

fix the trucks they are unsafe to drive

Nickole Oakes 
Rating:
5.0

Great service and good equipment. Very friendly and helpful staff at pick up location Couldn’t ask for better

Scott Green 
Rating:
5.0

Nothing , everyone I spoke to was great.

Steven Gale 
Rating:
5.0

Counter staff was great , truck was clean , truck maintenance is needed as steering wheel off centre, and around 60km massive wobbling is felt in rear end , would recommend a steering and suspension inspection all around .

brent descamps 
Rating:
4.0

Customer did not leave a comment.

Noel Robin 
Rating:
4.0

Excellent on all levels

Carole Alain 
Rating:
4.0

Customer did not leave a comment.

Brenda Gibbons 
Rating:
5.0

Customer did not leave a comment.

Warren Thompson 
Rating:
1.0

Improve customer service overall. If there was zero stars to be selected that would have been selected.

Rob Rounce 
Rating:
3.0

The drop off via mobile was pretty simple. Here too however, I had issues. I requested this location for drop off initially and it was confirmed as such days in advance. On the day of pick up, another location was given on my paperwork and via mobile and email. Hours after pickup, the original location was texted to me as drop off and the app as well had that original location. I can’t even describe how it came to be that ultimately I had three drop off locations. In the end, I had to call to ask where to drop it off as the contract indicates a charge for dropping at wrong location but I had a paper issued me in pick up office saying one location and a text message and online both stating another.

Lynnette McGuin 
Rating:
5.0

Very friendly and helpful at this location. No complaints at all. Thanks guys :-)

Kim Arnold 
Rating:
4.0

Drop off was easy. Minimal interaction required, and the receipt came promptly to my inbox.

Andrew Elkin 
Rating:
5.0

Customer did not leave a comment.

Ray Berry 
Rating:
4.0

Customer did not leave a comment.

Anton Bock 
Rating:
2.0

Dropped off the keys and said i was good to go, no inspection, didnt even check to see if the truck was there

Stephanie Moscall Varey 
Rating:
5.0

Good service great location!

GLEN BARKER 
Rating:
4.0

Everything was good no problems

Neil Gurney 
Rating:
5.0

Customer did not leave a comment.

Andrew Wickardt 
Rating:
3.0

The truck was dirty and it ran like it had a flat tire. The person who signed out the truck was very helpful. When I returned the truck the person behind the counter was very condescending when I asked if you still showed how much fuel the truck needed to put it back up to half. You used to show approximately how much fuel need from one level to another.

Edward Daurie 
Rating:
5.0

I have used this company many times from different locations due what unit I need at the time. I am so pleased to say this was by far the best experience I have ever had with U-Haul. Staff was polite, knowledgable but not in a forceful way, and very helpful. Though I had to drive our of my way to pick up the unit it was worth the time to get such great experiences. Thank you.

Robert Elliotts 
Rating:
5.0

Customer did not leave a comment.

jeff turner 
Rating:
3.0

Customer did not leave a comment.

rodney hipwell 
Rating:
5.0

The people were friendly and helpful. Will use them again next time.

Wesley Clark 
Rating:
5.0

Customer did not leave a comment.

William Lloyd 
Rating:
5.0

Customer did not leave a comment.

Mike Kilpatrick 
Rating:
5.0

Customer did not leave a comment.

Robert Wood 
Rating:
5.0

Customer did not leave a comment.

Amy Hayes 
Rating:
5.0

Every thing good .friendly workers.

Ross Awrey 
Rating:
5.0

Customer did not leave a comment.

Michael Sharp 
Rating:
5.0

Customer did not leave a comment.

Mark Dougherty 
Rating:
5.0

Rodney who provided the services required was very polite and managed all transactions. We were very pleased and had absolutely no compliants.

Earl Brown 
Rating:
5.0

Customer did not leave a comment.

Lisa Belfiglio 
Rating:
5.0

Always a pleasant experience dealing with Rodney. We have used him many times in the past and look forward to using him again

Micheal Ward 
Rating:
5.0

Customer did not leave a comment.

Sean Wood 
Rating:
5.0

Customer did not leave a comment.

Attila Szekely 
Rating:
5.0

Customer did not leave a comment.

Gary Chisholm 
Rating:
4.0

I rented a car hauler 1 You could supply the right size ball 2 rear straps are needed 3 the biggest problem is the the fenders on the trailer are too high for newer cars so that I could not open the car door once the car was loaded otherwise a good experience

Robert Paterson 
Rating:
5.0

can’t think of a thing.

Rick Woloshyn 
Rating:
5.0

Perfect spot. Lots of room to drop off.

philip nie 
Rating:
5.0

Customer did not leave a comment.

Ronald Victor Robinson 
Rating:
5.0

Great location, excellent service.

Caswell Allen 
Rating:
4.0

Customer did not leave a comment.

Jeff Davis 
Rating:
4.0

Customer did not leave a comment.

mark read 
Rating:
5.0

Customer did not leave a comment.

William Zablosky 
Rating:
5.0

Good info and service !

CHRIS HOLZ 
Rating:
5.0

Great family business. I would recommend this company for uhaul rentals. Gord

Gordon Wallace 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WARNOCK 
Rating:
5.0

The owner was so helpful and very knowledgeable.

Dilip shah 
Rating:
5.0

Customer did not leave a comment.

BRANDONGERON MADOO 
Rating:
1.0

The van should never have beeen on the road. The front drivers side tire had little tread on it. It took two or three times trying to start it each time I started it, the floor in the back needed repair, I tripped on it and all the guy would say is , I noticed that yesterday but didn’t think it was that bad!! I spent 8 hours in hospital after I tripped on the floor. The service from this location was terrible.

JAMES PRESTON 
Rating:
5.0

No need to improve

Mike Hoskins 
Rating:
1.0

The price needs to be way lower. Never using U-Haul again due to paying 9k to move from GTA to northern Alberta

Hossam Awad 
Rating:
5.0

Customer did not leave a comment.

Patrick Lompart 
Rating:
3.0

Speaking as a class 1 semi driver I feel that ther should be, front marker lights on the outside portion of the fenders, if only for, pre-emptiveness sake.

Bruce Montour 
Rating:
5.0

The driver's door won't open from the inside, I had to roll the manual window down and open the from the outside . Also the driver's door A piller that a large gap, I could put my fingers in, so had a very noisy ride

Douglas Jane 
Rating:
5.0

Fixed the radio in the cube van

Dennis George 
Rating:
5.0

Excellent service, thank you.

David Halford 
Rating:
5.0

Customer did not leave a comment.

Jim deVries 
Rating:
2.0

staff was not helpful, when I needed tow dolley off he told me to go around back and do it myself, I am a 65 yr old woman!!! When I returned the truck he did not inspect with me, he said my credit card was still pending. He was not professional

Rose Hamilton 
Rating:
5.0

Customer did not leave a comment.

STEPHEN HILL 
Rating:
5.0

The Renton location is always excellent

Bradley Hoover 
Rating:
5.0

N/A - excellent service!

BENJAMINR LENNOX 
Rating:
5.0

Customer did not leave a comment.

James Seaton 
Rating:
5.0

Customer did not leave a comment.

Todd Smith 
Rating:
4.0

Keep the tank full instead of 1/4 full. Makes it easier to add the proper amount of fuel at return.

WilliamGlen kalyta 
No reviews have been submitted for this location.

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