Good fast service people where friendlyBerry V.
Customer Reviews for Rentco Tool Shed
(Distribuidor de U-Haul del vecindario)
Grande Prairie, AB T8V1P1
Services at this Location:
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- 5/24/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Silvana R.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.KORNYK W.
also friendly and helpful Thank youKerri J.
El cliente no dejó un comentario.Terry P.
I used the online express check-in feature provided in the app and upon arrival at the location was required to produce my ID and answer all the same questions again. If this is the case, what is the purpose of the online check-in? I will not be using it in the future, it is a waste of my time.Doug C.
Everything was great...not much to improve at all...Darren L.
El cliente no dejó un comentario.Teisha M.
Inside the cube part of the box was dirty with partner a box and some other debris inside. But the folks inside were super friendly and 100% on top of customer service!Tiiu M.
dropped off after hours.was okLESLIE E.
El cliente no dejó un comentario.Duncan H.
Trailer was dirty but that's to be expected in the winter. Our issue was that the tail lights didn't work. We checked the turn signals and brake lights but since we were leaving in the day time didn't think to check the tail lights. For future make sure this is not an issue that clients run into.Mindy L.
Tell the customer that the location closes within 15 minutes of their pick up time so they know to come early and aren't waiting for 2 hours trying to get the U-Haul with an app that does not work!!! Also, put the equipment in the truck that was ordered with the rental.Brandon S.
I had the best customer service. Friendly and efficient people thank you for your service.Janice M.
Maybe have some kinky to-go toys in the truck. GraciasChukwufulumn O.
El cliente no dejó un comentario.Josie B.
Having the trailers clean of snow would be appreciated. I cleaned it out myself before loading.Bryan P.
El cliente no dejó un comentario.Miles K.
Phoned and told me I can drop off after hours, Thanks.Lorna J.
El cliente no dejó un comentario.Roxanne J.
El cliente no dejó un comentario.NENIIBARINI G.
As I picked up the truck after hours I can't say much about the location other than the truck was where it was supposed to be when it was supposed to be.RUSSEL C.
El cliente no dejó un comentario.Emily T.
Staff was kind and went over and beyond. Much appreciated.Debra J.
Excellent as is. Thank youJeanne J.
Nothing to change or improve at this location. Overall the experience dropping off my 4 x 8 trailer was acceptable.Roseanne W.
Staff renting uhaul should be friendlierWAYNE T.
El cliente no dejó un comentario.roberte J.
El cliente no dejó un comentario.Stacey A.
Keep up the good service! Til our next rental ðŸ˜‰JOANNE O.
El cliente no dejó un comentario.Allison B.
El cliente no dejó un comentario.WANDA B.
The online booking process is deceiving. It allowed me to book a unit that wasn't actually available. I received a call from dispatch telling me the 26' truck wasn't available, but a 10' truck was. That's a big difference in size. Why have something showing available online if in fact it's not? This is not specific to this location, it is directed at UHaul itself.Andre B.
We dropped it off after hours. We didn't see any personnelRalph K.
All was great and the service was excellentCHARLES C.
El cliente no dejó un comentario.Rene P.
El cliente no dejó un comentario.Doug S.
El cliente no dejó un comentario.Catherine T.
We had a covered unit booked for 3 days. Got a call it was not available so had to get a smaller unit for one day. When went to pick up the unit on time it was dirty and full of dog hair so we had to go back an hour later to pick it up. Obviously with the coronavirus every units can should be sanitized before turned over to the next client,which this detachment isn't following if they were going to rent it to us like that. Had it not been for the dog hair noticed right away we would have jumped in it immediately.TODD H.
El cliente no dejó un comentario.Dusteen Q.
El cliente no dejó un comentario.naal B.
They give me trailer with flat tire. After 4 days where I parked trailer. Tire was completely flat. I had problem find compressor. I made it to Salmon Arm when I went tou haul. They send me to Kal Tire. I returned trailer washed and nobody give me some money back. Say on trailer if you wash trailer we give you 30 $ dollars back. Never happened.Matus N.
El cliente no dejó un comentario.NATHAN P.
El cliente no dejó un comentario.LINDA S.
They did not attach hitch properly, ball wasn't deep enough. So it was very loud and clunky ... stopped, took the trailer off, reattached and it was much smoother.Ashley B.
El cliente no dejó un comentario.KEITH C.
After I rented vehicle I received a text saying 24hrs and expect to see it back by 7.30pm.....my morning started with a call asking why I hadn't returned and someone else wants it..... Dropped off with more fuel in it than when I receivedPhil K.
El cliente no dejó un comentario.JC L.
El cliente no dejó un comentario.raymond T.
have better ppl to know what they are doing awfulArt P.
El cliente no dejó un comentario.Dan M.
Exceptional customer service at this location.Andy F.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Sandi S.
El cliente no dejó un comentario.Greg W.
The equiment failed me howerver. I was left stranded on the highway because the vehicle broke down. I had to get a friend pick me and 2 roommates on the highway as the vehicle needed to be towed. IA couple of days later the gent at Rentco called to ask about where the vehicle was. No compensation offered for this mishap.Debra J.
El cliente no dejó un comentario.tracy S.
El cliente no dejó un comentario.Samuel B.
Ian, the manager, was rude and unorganized. We had to go to both rental places in Grande Prairie twice. Our booking was for 9am. We finally got hooked on to the car transporter at noon. Very poor service from the manager at Rentco.BARRY F.
friendly, accommodating , great!DIVINA E.
Got stuck in a little Bit of snow while still snowing. Wasted most of my day waiting for a tow truck. Had to extend my contract for another day and they didn't charge me for the day I was set backEVAN S.
El cliente no dejó un comentario.Steven D.
Inside rear truck box could have been broomed and sprayed down. Smelled like a bottle depot. Excellent customer service!!!!Eric G.
The staff are great friendly and very helpful the two old guys were the bestallen M.
Customer service has been great everytime I've rented with this location. Staff is very helpful and friendly!BRIANNE L.
El cliente no dejó un comentario.Cindy A.
El cliente no dejó un comentario.DION B.
Inspect the unit before you give it out.taaryn R.
El cliente no dejó un comentario.Joey G.
El cliente no dejó un comentario.LOVEN C.
Verify that any additional items rented have been loaded into the truck. Just about drove away without the dolly - glad I checked the back before leaving the site. Otherwise, great experience and great customer service by all the folks at Rentco Toolshed in Grande Prairie, AB.David K.
The agent I first dealt with was very knowledgeable the next individual appeared to neither care or was not interested in assisting me. Tried to rent the same trailer today and was basically told to contact the 1800 number they won't or couldn't help me. Too many people now a day do not want to help just to pass the buck, drink their coffee or play on the cell phone the heck with the customer. Maybe the agent need a refresher on customer service they just wasted 90 minutes of my day. The agent that assisted me from the toll free number was extremely helpful, she too was at a loss why Rentco Toolshed did not or could not assist me.Terry K.
El cliente no dejó un comentario.Lavinia S.
Was charged cleaning fee but trailer wasn't exactly clean when picked up. Wasn't made aware that there would be a cleaning fee so kinda think it unfair.Bob K.
El cliente no dejó un comentario.Levi A.
The ladies at rentco in Grande Prairie always do an amazing job. I have delt with Uhaul a lot and no one has ever made it as easy as Rentco.Aaron K.
Make the booking process more simplfiedColette B.
El cliente no dejó un comentario.Tania H.
I was really happy with how fast my rental was processed. It was nice to be in and out within 30 mins.Craig S.
El cliente no dejó un comentario.Desmond B.
El cliente no dejó un comentario.Marguerite O.
The thing that made all the difference for me was the girl at the counter. I had used this location a few years ago but the attendant was not pleasant. I was pleasantly surprised at the reception I received this time around.Inga G.
El cliente no dejó un comentario.Keating S.
El cliente no dejó un comentario.Cindy S.
The 26' truck was being used for a 1 way move to Kamloops BC which meant having the drive across the Rocky Mountains in October. British Columbia government had signs saying winter/m+s tires have to be used to get from Jasper, AB to Valemount B.C. from October 1 until May. When I checked the tires on the truck they were not winter or m+s rated. I feel if the weather had turned for the worse and it started snowing I would be in a lot of trouble with the tires fitted on the truck. The reservation was made 2 weeks ahead so I fee this should have been fixed before I collected the truck.MARK F.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Micaela C.
Nicole was a game changer! She was extremely helpful and I'll definitely be back next time just because of her help!Kaldon S.
Knew the uhaul trailer wasn't waterproof but most of our artwork and boxes were soaked and destroyed, we can't control the rain, just disappointed in the uhaul trailer and service as we should've been told the rain can get into the trailercody P.
The service was very good, price was fair.eric Y.
The whole day started off wrong with my reservation at all mcg anchors not being full filled as now staff arrived to unlock the location So I drove to the next place I knew had uhaul trailers I did not get the trailer size I was looking for that I would have been able to transport both of my motorcycles in one load The staff at rentco were quite accommodating with allowing me to rent short notice the only available trailer on the lot at the time which I will be thankful to them for ever But the other location should lose its uhaul status they didn't even show up store was supposed to be open at 9 am I sat outside waiting for someone to arrive till 10 amLawrence M.
I called to see where I could drop the uhual off at and I was told any location then when I did that I was told there would be another additional fee I refused to pay itAshley V.
El cliente no dejó un comentario.Darren S.
El cliente no dejó un comentario.Paul G.
El cliente no dejó un comentario.DAVID S.
Was charged $20.00 for wrong drop off location. This was closest dealer, tell the a hole that selected the other drop off location to learn to read a map. Will never use again if choice existsBRIAN A.