Customer Reviews for Rentco Tool Shed
(U-Haul Neighborhood Dealer)

1,488 reviews

10020 108th Ave   Grande Prairie, AB T8V1P1

(780) 539-9576

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(780) 539-9576

10020 108th Ave
Grande Prairie, AB T8V1P1

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ishaan S. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

The staff here are professional and friendly.

Gwen R. 
Rating:
5.0

Customer did not leave a comment.

MARCIA P. 
Rating:
1.0

Customer Service the lady in the counter when first I come I asked her if there's any truck available she said no but after I went on line I booked there which means that she's lying to me which means too that she's lazy or racist and kind of discrimination which I didn't like and makes me feel angry up to know due to this discrimination. The truck is good and the guy I deal with after I booked my truck online was great .

Said O. 
Rating:
5.0

Excellent I recommend it Good attention Everything clean and functional And the best thing is that it is super economical.

GENESIS M. 
Rating:
3.0

Customer did not leave a comment.

Rick W. 
Rating:
4.0

The place was closed as it was the long weekend but we still were able to return the truck using the self drop off. Convenient and easy to use.

patrica H. 
Rating:
4.0

Customer did not leave a comment.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Dimple C. 
Rating:
5.0

This location is my favourite place to rent U-Hauls. The staff are friendly and everything goes smoothly. I highly recommend it. : )

Gwen R. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Joel F. 
Rating:
2.0

The Trailer was not ready for pick up, the Dollies and utility dolly were not in the trailer ready for pick up. They did not have a pin to lock the trailer hitch in place. We had to run back to the Uhaul place 3 times to get something that worked. The girl who was assisting me at the Front counter did not seem to know what she was doing. It took us over an hr to get on our way and we were late getting back to my apartment to properly move my stuff. I had Elevators reserved from 11 to 1pm and we never got back to my apartment until 11:30am from picking up the Uhaul.

Stacey U. 
Rating:
3.0

Customer did not leave a comment.

Agnes M. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

This is my favourite place to rent UHauls. In my job, I help clients move at least once a month. Service at this location is always friendly and efficient, and it is the only location in Grande Prairie at which I have never been overcharged after returning the vehicle. I would highly recommend this location. They are awesome. : )

Gwen R. 
Rating:
5.0

We had to clean out the truck prior to use There were insigniicant items left inside (pieces of wood)The customer service is excellent The issue was just overlooked in my opinion

Jean C. 
Rating:
3.0

No specific issues with drop off. My issue was with uhaul “customer service” - rude.

hu--hugh T. 
Rating:
2.0

Unit was disgusting inside and out. Couldn't even see out the windows. Wheel alignment on the truck was terrible. I had to drive with the wheel cocked to 90 degres to go straight.

CHRIS B. 
Rating:
3.0

Customer did not leave a comment.

Emilie R. 
Rating:
5.0

Customer did not leave a comment.

Keegan J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
5.0

They went above and beyond to help us, after having bad communication with the other location. Thanks RENTCO!

Courtney R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

nicole S. 
Rating:
4.0

The picture of the vehicle from the front did not look like it was recent and I wondered what my experience would have been if I had not taken pictures? Will you use my picture for the next customer? I certainly hope so….

Marie M. 
Rating:
5.0

Customer did not leave a comment.

CAROL LYNE C. 
Rating:
5.0

Friendly, fast, courteous, and much less convoluted than renting through typical car rental companies. We weren't moving anything but just needed a vehicle for a day or two while ours was getting fixed. Consider U-Haul even when you don't need to move an apartment or furniture! They're really easy to get along with.

Mercedes R. 
Rating:
5.0

Customer did not leave a comment.

ABE G. 
Rating:
5.0

Customer did not leave a comment.

Nian M. 
Rating:
5.0

The booking process pick up and drop off was very convenient. Thanks

Ronald P. 
Rating:
3.0

I will tell you I'm disappointed, the last time I used this location everything was great, sad to say this time was the complete opposite. The girl in the office was very stand offish, not polite. The trailer was greasy and dirty and had a low tire. I ended up hooking up my trailer because the yard Guy didn't know how. The only person that knew what they were doing and polite was the guy in the office. Pretty much my only positive was that my trailer was there, but since we had to fill the tire I had no confidence it would stay filled

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Drop off was great.

Stacy D. 
Rating:
2.0

Brought back a day early still charged for the day

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

N/A

Velimir M. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
4.0

Customer did not leave a comment.

Bill S. 
Rating:
4.0

Thank you to the staff at this location very friendly and helpful.

dawson P. 
Rating:
5.0

Only.down side was that they didn't have the cash on hand for my cash deposit. And they were ganna put it back on my card. But when I left i.noticed it was a purchase instead of a deposit. I called and said they would.fix it but still hasn't been fixed

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

Dawn L. 
Rating:
3.0

I will never recommend U-Haul to anyone.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

June G. 
Rating:
5.0

Customer did not leave a comment.

rowie A. 
Rating:
5.0

Great service from the U-Haul dealer.

SHANE B. 
Rating:
4.0

Customer did not leave a comment.

rowie A. 
Rating:
5.0

Learn well the area I guess for those call center staffs, for the 2nd last time i did used u haul and already make reservation. They sent me 100kms away just to pick up another unit, which was so inconvenient.

Emmanuel C. 
Rating:
5.0

Customer did not leave a comment.

NADINE S. 
Rating:
5.0

Maybe advise we need to bring our own cart for furniture lifting.

Korie Lyn N. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Elin H. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Very good

NALAKA S. 
Rating:
4.0

Customer did not leave a comment.

Lukus C. 
Rating:
2.0

Customer did not leave a comment.

Danielle P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Everything was excellent as usual.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

I love renting from this location. They are always friendly and professional, and I have never had unexpected charges after returning the vehicle.

Gwen R. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

Excellent vendor to deal with, exorcism when we had to extend our rental days.

Mike W. 
Rating:
5.0

All good

Roy H. 
Rating:
4.0

Very limited parking for U-Haul units and no signage stating returns go in a certain area. Very congested to back up the trailer and could cause incidents or damages to your equipment in the future.

John M. 
Rating:
5.0

Customer did not leave a comment.

LAUREL R. 
Rating:
5.0

Best and amazing staff, very friendly and knowledgeable and professional.

Bruce C. 
Rating:
5.0

Very good, no problems1, service was excellent.

GREG S. 
Rating:
5.0

Customer did not leave a comment.

Brennan B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Keaton F. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Clinton E. 
Rating:
5.0

Customer did not leave a comment.

Ian Z. 
Rating:
4.0

Customer did not leave a comment.

don W. 
Rating:
4.0

Customer did not leave a comment.

Julia V. 
Rating:
4.0

Customer did not leave a comment.

Teressa B. 
Rating:
5.0

Very polite and friendly

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Stuart K. 
Rating:
1.0

They ate all good there

Desiree J. 
Rating:
5.0

Everyone was friendly

Wanda Reece C. 
Rating:
5.0

Very friendly customer service.

Rick H. 
Rating:
4.0

Customer did not leave a comment.

Kirsten A. 
Rating:
5.0

Used U-Haul frequently & very satisfied with overall service

Wayne S. 
Rating:
4.0

The trailer rental in my opinion was really high when the vehicle type units are way cheaper like they are advertised from $19.95 a day and up and for three days for the trailer unit was over $532.35 very expensive. If I had a someone who could have driven I would have used a vehicle instead of a 6'x12' van trailer. Will know better next time that's for sure.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Clean it before renting it

Katherine T. 
Rating:
5.0

Customer did not leave a comment.

Charni P. 
Rating:
3.0

I had a trailer reserved here but was refused it because it was booked for the next day. I went to another location but because it was minutes past the 4:30 closing, I was refused service. I have bought my iwn trailer so I don't have to put up with this again.

Raymond B. 
Rating:
5.0

Honestly the best experience ever. Staff went above and beyond to accommodate me. Super friendly and great to deal with. Amazing staff

Sydney B. 
Rating:
3.0

Customer did not leave a comment.

Jayme S. 
Rating:
5.0

great customer service. Singh was a beauty

Josh W. 
Rating:
5.0

It was really awesome and onetime services

OBAIDULLAH J. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
No reviews have been submitted for this location.

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