Customer Reviews for Rentals Unlimited
(U-Haul Neighborhood Dealer)

141 comentarios

400 N Schmidt Rd Ste C   Bolingbrook, IL 60440

(630) 759-1584

Horario

  • Lunes
    9 a. m. - 4 p. m.
  • Tue–Thur
    9 a. m. - 3 p. m.
  • Viernes
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(630) 759-1584

400 N Schmidt Rd Ste C
Bolingbrook, IL 60440

Servicios en esta ubicación:

Horario

  • Lunes
    9 a. m. - 4 p. m.
  • Tue–Thur
    9 a. m. - 3 p. m.
  • Viernes
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The online process was super user friendly The desk clerk was Friendly Polite and knowledgeable The van was clean and in Great condition

Rayvon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus T. 
Clasificación:
5.0

Make the price cheaper for the nicks repeat customer and Senior citizen

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Junhua L. 
Clasificación:
5.0

Outstanding service! Used them last 2 weekends, bill accurate. Have dropbox for return keys on Sun. Highly recommend.

DON N. 
Clasificación:
5.0

Picked up on Fri, vehicle was clean. Agent explained costs; gas, mileage. Returned on Sun, were closed. Got final bill on Mon, was accurate. Highly recommend.

DON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AbdulMoid M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandar I. 
Clasificación:
5.0

No improvement needed!! Everything was on point. Reservations went smooth. No complaints

Corey R. 
Clasificación:
5.0

Service was great worked and got me a lower rate

Regina H. 
Clasificación:
1.0

I will never use U-Haul again. I got ripped off on a bogus gas charge. I filled the gas tank to the same level as I dropped it off, and got a $60 fuel charge. I even submitted a picture.

Jon C. 
Clasificación:
5.0

Very friendly staff, truck was ready to go, drop off was quick and easy, payment was accurate and timely.

Randy J. 
Clasificación:
5.0

The service and equipment provided exceeded my expectations. Can't think of anything that you can do to improve? I strongly recommend this location.

DEBORAH G. 
Clasificación:
5.0

Tommy the owner is great. Would rent from Tommy anytime. Always helpful and supportive. Great guy.

jim N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
1.0

Nothing please just close this location down. I received horrible customer service and the vehicle I received was not only beat up but the mileage on my contract was completely off compared to the odometer when I got into the vehicle. By over 4000 miles…. Overall just please don't waste more peoples money.

Derek R. 
Clasificación:
5.0

Great truck - clean. Check in and out was efficient.

robert K. 
Clasificación:
5.0

Friendliest staff I have ever dealt with at a uhaul.

Andrew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
4.0

The Bolingbrook location was GREAT, but the only reason we had to use the Bolingbrook location was because even though we made a reservation two months in advance in Iowa city, U-Haul called two days before our move date and told us they did not have a truck for us and there were no U-Haul trucks available in Iowa supposedly. U-Haul actually does this quite frequently in Iowa City to college students. U-Haul takes more reservations then they actually have trucks for. Every year U-Haul cancels on people two days before their lease ends leaving them without a truck even though they had a reservation. So we had to get our U-Haul in Bolingbrook Illinois and drive an empty truck 200 miles and they charge $.99 a mile. We had a reservation to rent a truck in Iowa for 3 Days, drive it one way to Illinois for $300. Since they canceled our reservation we ended up paying $500 for 1 day to drive round-trip from Illinois. So we have a theory that in Iowa City U-Haul cancels any reservations that are for longer than one day so that they can cash in on more truck rentals. Renters please beware when you make a reservation with U-Haul. They will have you believe you have a reservation and then two days before your move they might tell you otherwise.

DAVE K. 
Clasificación:
3.0

Friendly staff. Dropoff was a bit of a hassle (didn't get lockbox code and couldn't fit keys into slot)

DANIEL S. 
Clasificación:
3.0

I set my rental up for an after hours pick up ... Followed the instructions only to find the key was NOT in the lockbox ... Had to wait until they opened to get key which delayed my day by several hours. Staff was friendly and helpful to resolve the matter but put a cramp in my moving day.

Josette C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

The employee who called and placed the Pod was super easy to work with.

Daniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA M. 
Clasificación:
1.0

We ordered 3 dozen furniture pads. We only got 15 they were just thrown in the truck.

Susan B. 
Clasificación:
5.0

Very nice service !

Jozefa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce L. 
Clasificación:
3.0

Very upset with u haul they changed my pick up location twice and it was not close to my house

Michael K. 
Clasificación:
3.0

Closed on sundays

Jason L. 
Clasificación:
5.0

Perfect... No hick-ups

Scott P. 
Clasificación:
5.0

Very friendly stuff members

Gediminas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackqueline G. 
Clasificación:
5.0

Saturday 04/30/2022 was a rainy day, looks like the roof of the truck had issues and water was seeping thru, some of the furniture's were wet especially the mattress.

Siddiq P. 
Clasificación:
5.0

Disappointed trying to return trailer. 5 attempts online, 20 minutes on hold. Never connected, Hope I don't get charged late return Penalty.

Phil F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald H. 
Clasificación:
5.0

Nada

sandra H. 
Clasificación:
5.0

Make your app work if you are gonna force people to use it. It just gave me error messages whenever I did anything so I had to speak with the cashier. This normally isn't an issue, but they were already closed so this lady had to stay after hours to help me. Also, when I dropped off the rental the app didn't actually register the return and I had to call uhaul directly to resolve it.

Emily M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan H. 
Clasificación:
5.0

There is nothing to improve on. Staff was outstanding and the process was quick and smooth. I would recommend this location anytime.

Karyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge P. 
Clasificación:
5.0

Great customer service! Reserved trailer at 9am walked in, checked in, and was hooked up and ready to go by 9:08am. Definitely will be using this location for the future.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAIWO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Extremely pleased with the customer service I received. From the initial in store meeting/inquiry to the actual pick up and return of the equipment, I was pleasantly greeted and assisted. Yes, I recommend and use U-Haul again. The location used was Rentals Unlimited at 400 N. Schmidt Rd Ste C, Bolingbrook, Il. 60440. (2/12/22).

doris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gvidas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

The 24 hour drop off worked well.

Bruce B. 
Clasificación:
1.0

The trailer I rented was difficult to put on. The trailer also didn't even have the lock off from precious renter so I had to stop by Ace Hardware to boot cut it off and it wasn't swept out. The lady was super sweet though.

steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enoch S. 
Clasificación:
4.0

I was disappointed that I was charged for mileage from a location the was 20 miles further than where I booked from. I feel if the equipment isn't where I booked from some type of allowance should be given for the inconvenience.

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madiha Q. 
Clasificación:
3.0

I'm still waiting for my final bill even I turned my rental in early. I was on the hold for an hour, then it hung up on me. Then it hung up again. Just call me. Thanks.

Darien M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denis T. 
Clasificación:
5.0

Polite and helpful

ETHEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WATHIDA I. 
Clasificación:
2.0

Was informed of change in rental location (from the one I have used many times) the night before. Had to pick up truck before new location opened (7:00 a.m.). Was supposed to get an unlock code for key lockbox the night before. Did not receive anything. Got to location in the morning and called 800 number for assistance. Recording said hold time would be 50 minutes. Went to lock box, and it was unlocked, so we got key and figured out which of three trucks was ours. None of them were locked. Got our truck and headed out. Got a call from the location around 2:00 p.m. asking if I picked up the truck. We were half way to Southern Indiana at that point. Got an email shortly after that with the check-out information. A little late for that.

Jeffery W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
4.0

Suggest right equipment for the truck chosen by customer.

Muhammad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey D. 
Clasificación:
3.0

Main uhaul service stink trailer detach from hitch only 8 miles from shop made starches and dent to my truck and was told it was my fault and I wasn't the one that hook it up and want to charge me for road service to look at it bull thinking about contacting my law for this too

DAVID P. 
Clasificación:
5.0

Extraordinario servicio al cliente

CARL B. 
Clasificación:
5.0

Wonderful experience. Owner went out of his way to help me

PAUL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

Danielle was very courteous and helpful during the process. The "yard-guys" were helpful with familiarizing me with the rental trailer

CRAIG D. 
Clasificación:
5.0

Truck was not clean and the check engine light was on.

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K. 
Clasificación:
5.0

Great rental. No problems. Thanks, John

JOHN B. 
Clasificación:
5.0

Nada

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
5.0

Awesome service!

Cortes W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette A. 
Clasificación:
4.0

Truck was ready when I arrived and I was gone in 10 minutes. Gas gauge showed 1/4 and paperwork showed 1/2. Cost me an extra $20 for gas to bring the tank back to 1/2 at the end of the trip.

Jeff U. 
Clasificación:
5.0

Best service ever!! Truck was ready at scheduled time. No worries whatsoever. Success.

Dan D. 
Clasificación:
3.0

I'm still waiting for my refund on the furniture pads I was charged for but didn't receive.

David W. 
Clasificación:
4.0

Servicio al cliente de excelencia. At the last minute i needed a moving truck. They can through in a pinch. Quick &professional. Thanx U-Haul !

TAMME J. 
Clasificación:
5.0

Great experience. Gentleman got me going before the place opened

Steven C. 
Clasificación:
1.0

Must improve your communication between all parties

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

R Jospeh F. 
Clasificación:
1.0

It took over 2 hours to get the vehicle and there were no pads which we paid for. We were unable to make our time commitment for he move due the the ineffficency of the check in procedure. Caused us great hardship.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charlene L. 
Clasificación:
5.0

Very clean vehicle.

jayne F. 
Clasificación:
5.0

I found that this was a well managed facility and I would definitely come back for my moving and storage needs.

Swanzetta A. 
Clasificación:
5.0

Very convenient and the lady at front desk was very helpful

James M. 
Clasificación:
5.0

Took care of us courteously and efficiently. Trucks were well maintained and ready along with the motorcycle carrier.

JOSPHINE M. 
Clasificación:
4.0

Getting the code to get the keys out of the box was a little difficult, other than that my experience was good!

Deja C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey D. 
No se han enviado comentarios para esta ubicación.

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