Customer Reviews for Rentals Unlimited
(U-Haul Neighborhood Dealer)

79 reviews

400 N Schmidt Rd Ste C   Bolingbrook, IL 60440

(630) 759-1584

Location Hours

  • Mon: 9 am - 4 pm
  • Tue-Thur: 9 am - 3 pm
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 759-1584

400 N Schmidt Rd Ste C
Bolingbrook, IL 60440

Services at this Location:

Location Hours

  • Mon: 9 am - 4 pm
  • Tue-Thur: 9 am - 3 pm
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Denis T. 
Rating:
5.0

Polite and helpful

ETHEL A. 
Rating:
5.0

Customer did not leave a comment.

WATHIDA I. 
Rating:
2.0

Was informed of change in rental location (from the one I have used many times) the night before. Had to pick up truck before new location opened (7:00 a.m.). Was supposed to get an unlock code for key lockbox the night before. Did not receive anything. Got to location in the morning and called 800 number for assistance. Recording said hold time would be 50 minutes. Went to lock box, and it was unlocked, so we got key and figured out which of three trucks was ours. None of them were locked. Got our truck and headed out. Got a call from the location around 2:00 p.m. asking if I picked up the truck. We were half way to Southern Indiana at that point. Got an email shortly after that with the check-out information. A little late for that.

Jeffery W. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Suggest right equipment for the truck chosen by customer.

Muhammad S. 
Rating:
5.0

Customer did not leave a comment.

MAYA R. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
3.0

Main uhaul service stink trailer detach from hitch only 8 miles from shop made starches and dent to my truck and was told it was my fault and I wasn't the one that hook it up and want to charge me for road service to look at it bull thinking about contacting my law for this too

DAVID P. 
Rating:
5.0

Great customer service

CARL B. 
Rating:
5.0

Wonderful experience. Owner went out of his way to help me

PAUL G. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Danielle was very courteous and helpful during the process. The "yard-guys" were helpful with familiarizing me with the rental trailer

CRAIG D. 
Rating:
5.0

Truck was not clean and the check engine light was on.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Great rental. No problems. Thanks, John

JOHN B. 
Rating:
5.0

Nothing

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Awesome service!

Cortes W. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
4.0

Truck was ready when I arrived and I was gone in 10 minutes. Gas gauge showed 1/4 and paperwork showed 1/2. Cost me an extra $20 for gas to bring the tank back to 1/2 at the end of the trip.

Jeff U. 
Rating:
5.0

Best service ever!! Truck was ready at scheduled time. No worries whatsoever. Success.

Dan D. 
Rating:
3.0

I'm still waiting for my refund on the furniture pads I was charged for but didn't receive.

David W. 
Rating:
4.0

Excellent customer service. At the last minute i needed a moving truck. They can through in a pinch. Quick &professional. Thanx U-Haul !

TAMME J. 
Rating:
5.0

Great experience. Gentleman got me going before the place opened

Steven C. 
Rating:
1.0

Must improve your communication between all parties

Mark D. 
Rating:
5.0

Customer did not leave a comment.

R Jospeh F. 
Rating:
1.0

It took over 2 hours to get the vehicle and there were no pads which we paid for. We were unable to make our time commitment for he move due the the ineffficency of the check in procedure. Caused us great hardship.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Customer did not leave a comment.

Charlene L. 
Rating:
5.0

Very clean vehicle.

jayne F. 
Rating:
5.0

I found that this was a well managed facility and I would definitely come back for my moving and storage needs.

Swanzetta A. 
Rating:
5.0

Very convenient and the lady at front desk was very helpful

James M. 
Rating:
5.0

Took care of us courteously and efficiently. Trucks were well maintained and ready along with the motorcycle carrier.

JOSPHINE M. 
Rating:
4.0

Getting the code to get the keys out of the box was a little difficult, other than that my experience was good!

Deja C. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO C. 
Rating:
5.0

Customer did not leave a comment.

Audrey D. 
Rating:
5.0

Customer did not leave a comment.

BETTY B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Customer did not leave a comment.

HONG J. 
Rating:
5.0

Customer did not leave a comment.

Consuela G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

If you update the drop-off location, perhaps call the customer. This was my initial drop-off but my pickup location was updated and I was notified. I dropped it off here before my expected drop-off but got a call from a different location asking when I was going to drop the uhaul off.

Jaron W. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Muhammad A. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

Dionne D. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
4.0

The location was actually closed when I dropped off the trailer on Sunday at our agreed upon time. And then, I was charged for an extra day (Monday). $20! I called and talked to Daniellle. She took good care of me. It's all good!

BRIAN R. 
Rating:
5.0

Very helpful and attentive staff.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

SALLY C. 
Rating:
4.0

Customer did not leave a comment.

Felicia R. 
Rating:
5.0

The online pick up process could have been smoother

Tirumala V K. 
Rating:
5.0

Customer did not leave a comment.

Eugenijus G. 
Rating:
5.0

The reservation process was easy and pick up was quick.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

rich G. 
Rating:
5.0

friendly and easy check in and return

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Sheila L. 
Rating:
5.0

N/A

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Great customer service!

REYNALDO A. 
Rating:
3.0

Parking lot is very small. The trailer was clean and towed very well. The gentleman that took care of me was very friendly and personable. It was a pleasure to be taken care of by him.

PHILIP L. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

louie M. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Customer did not leave a comment.

ERIKA T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Pauline S. 
Rating:
3.0

Open earlier.

SHELL Q. 
Rating:
5.0

Customer did not leave a comment.

PAULINE S. 
Rating:
5.0

Customer did not leave a comment.

ROY P. 
Rating:
5.0

Nothing needs to be improved. Everything went smoothly.

Jason Y. 
Rating:
1.0

Everything from checking in, to being unclear about the return time, to a van that could of been cleaner made this experience unnecessarily difficult. I will definitely never rent a uhaul from this location and stick to company owned locations.

Hector S. 
Rating:
3.0

Printer did not work.

James G. 
Rating:
1.0

1. Truck had mechanical problems, leaked all over drive way and barely ran. 2. Used truck for total of 4 miles. Fuel gauge did not change. Was charged for gallons of gas. 3. Employee did not know how check me in so it took over 20 minutes to do so and had to have another person take over the check out. The woman who checked us out was extremely rude. Called office requesting return call, did not hear from them. Will never use this location again.

Anna L. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL D. 
No reviews have been submitted for this location.

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