This equipment was top notch. Everything was Great, Not a one problem after traveling 2400 miles with this trailer. Trailer handled very well. Drop off was efficient and quick. Thank you Jay for making this rental as easy as could be and thank you for working with me and answering all my questions.
ROGER H
Customer Reviews for Rental Center of Green Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Damage on fender light attachments were taped on and had not been repaired
Dennis KAlways great customer service from Jay Castro! He’s patient, friendly, and knowledgeable!
paul SSigns to show the actual building.
Pamela SI love coming to see Jay and renting from him. Always helpful and accommodating.
Todd MGreat people and service.
Nancy HFriendly, quick - made the hook up process easy.
Dale AFor the short in-town move that I made, everything was fine. The staff was friendly and courteous and helped me check out and back in easily and quickly.
Jerome MI was charged for a full day after I called and spoke to someone who extended my reservation and when I closed out the order, I did not agree or authorize the additional charges and had questions,
Mary DWill rent again in May
Dennis LGreat service!
Robert FThe gentleman at this location was very friendly and helpful.
Rachael RThe U-Haul agent was helpful and explained everything clearly regarding our rental
Michael NMake sure you know where to drop off the vehicle when you’re done. Some times they give you a number to call make sure your thing it to the right spot.
Robert FThe truck was ready to go when I got there, it was clean. The staff was very friendly and helpful.
ROGER HThe best part of the whole experience was the employees customer service! He was very professional and efficient.
Jeffrey OVery Professional and helpful
Mike EI reserved a truck for Saturday,went to pick it up and the store was closed. I received no notification that it will be closed After spending 2 hrs on the phone, I finally was texted with the information to obtain a truck Poor customer service and support!!
Tim IAfter hours drop off. This was third 12 foot trailer re tal in one year period. Twice had issues with tire inflation/ pressure. One ended with a flat.
Ray DFantastic service - everything was ready to go when we arrived and the attendant was super supportive in helping us get on the road fast. Thanks!!!
MARTIN FTruck annunciation lights come on and off, no dome light or cruise control. Tow dolly running lights Inoperative, though agent advised that the lights were working.
KEN SI go out of my way to use this Uhaul dealer, Superb service and very friendly! They go out of the way to treat you right! 6 stars!
Jeff OI appreciate being able to rent a truck with less than a days notice. The staff was very friendly and helpful.
vincent mUse this location exclusively. Efficient and professional!
Sixto CEverything was handeled in a very friendly professional matter. I would strongly recommend Uhau
JERRY QTruck was clean with low mileage. Support personnel very helpful.
Ray SAlways so nice, helpful and efficient. Great place to have in town and so convenient
SUSAN GThe manager is a very good and reasonable person, also always helpful. It is a pleasure to do the rental business at this place, I will ever recommended.
Doru SI reserved a trailer online for 4 pm one day to 4pm the next day. Later I received a call stating that trailer was not available even though the Web site said it was. The caller tried to direct me to a site 25-30 miles away to pick up and return the trailer. When I said I was flexible on the trailer size the caller reserved one for me just a few miles away, but with less convenient hours. Due to a medical appointment, I now had to pick up the trailer at 1:30 pm. The site closed at 3 pm. When I picked up the trailer I mentioned my attempt to reserve a trailer from 4 pm to 4 pm the next day. The person working at the site said it would be no problem to return it at 3 or even later the next day. I called at 2:58 saying that I was less than a mile away. He said to park outside the fence when I arrived. Even though the gate was still open as he was about to close it, I followed his instructions to park outside the fence. I was disappointed to be charged for an additional day. He may technically have been in the right to charge an extra day, but it was poor customer relations to do so after my initial reservation had to be changed after I made it. I will use the other local U-HAUL location if at all possible from here on our.
PATRICIA SCup holders and front edge of seats could have been a bit cleaner; there was spilled coffee from a previous operator. Neither the truck nor the lockbox that had the key were locked when I picked up the truck.
Samuel GVery pleasant experience. Fast and courteous service.
Wil Seasy out and easy in
CONRAD TVery easy to reserve, pickup and drop off. Very nice condition and new pickup. Associate was extremely nice and welcoming.
Jill HThese guys are always awesome!
Russell WTerrible experience. Rented equipment, no equipment was supplied at the moment of online pick up. Truck has less gas than it was supposed to. Online pick up was terrible. My reservation was changed back and forth. TERRIBLE experience.
Esteban GGoogle maps has you turn down the street right before the business and takes you down an alley. Otherwise, customer service was wonderful and the truck was very clean!!
Rachel MEverything was perfect thanks!
Patrick MCenter is not open Saturdays although it is listed as being open. App would not cooperate, call in number was helpful though time consuming.
Jeff Rthe trailer is well balanced the trucks like an arrow - very nice.
CONRAD TFinding the place on Google (I am bad at remembering names) both individuals who work there were outstanding. Highly recommend this location when ever you need to rent a U-Haul item.
William S15 foot was so easy to operate. Would definitely recommend
Linda RUnattended location. Self return verification process. Awkward return space required blocking street traffic to maneuver equipment into return space.
Dana LFree donuts
Bill HThe utility trailer was ready when I arrived. Hooked it up and accomplished my mission without any incidents. Drop off was easy, and of course, Jay was awesome, as always. I highly recommend this location for a U-Haul rental!
Vicki PFantastic customer service
Kent GVery courteous and efficient staff. A pleasure to do business with.
Wil SNa
Ramon SThe gentleman at this location went overboard to accomplish and accommodate the arrival of an unhappy customer between Danielle and this dealer, the day was saved. The dealer did all the work and made the return seamless. 5+ stars to the dealer. A downside is that I left my phone in the truck. He chased me down and returned the phone. I had to walk from the dealership to where I wanted to be. At 83 years of age and health...it was a bit much. I became very dehydrated. Never in my life have I had those symptoms. I live in Phoenix where it's really hot, nothing like that has ever happened. No help! Finally I went into a business and they gave me water and let me cool down. Thank God..... Anyway the whole experience was not a pleasure able one. What a disaster! Think that personnel should be told not to "lie" and push the problem downstream. U haul has some very dedicated and meaningful personnel. Sorry that they attended a "Donald Trump's management class. Will I use your service again, you bet.
Fred PNothing, the entire process was excellent
Scott SThey were very helpful and informed me that I could leave the keys in the truck and the truck would be checked in. However, they did not inform me that there may be additional charges and those charges would be billed through a third party..
Peggy Cno comment
John L