Improve the verification process where a person could call the customer in case there is any issue with the normal procedure due to technical difficultiesMarlon H.
Customer Reviews for Rent N Travel
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Timur A.
The app didn't work. There was no one to contact to fix the issue. It took 30 min to get in and I had to use a different phone with a newly loaded app to make the pick up work. Again, there is NO ONE to help through a tech issue like this. I will not rent a UHaul from a location without staff present to check me out and check me back in. If it's just the app to check me out, UHaul has not built in enough support services to make it worth while.Jay F.
El cliente no dejó un comentario.Zachary H.
The staff at the shop were a delight to work with. I have no complaints about the people I spoke with. The drivers door of the vehicle is out of alignment and very difficult to get to close. Most of the time the only way to get it to close properly without rattling was to have someone outside the vehicle push on the door or slam it very hard which is terrible on the alignment mechanism. Continued slamming will destroy the lock mechanism. I returned the truck at about 5:15 PM 04/30/2022 yet I was charged for another day as if I had returned it the next day 05/01/22. I have stopped by and asked politely for a credit.Gordon S.
I advised staff of the safety of the equipment and they were very receptive.Berinthia D.
I ordered pads but they were not in the truck. I called the location and I understand the problem was really I-haul, not the location. I-haul made a change last minute and I ended up getting a trick that was not for me. It did not have the pads thereFilipe S.
It was fine. The self check in was great. My only complaint was that I was unable to remove the gas cap on our 26'' truck because the tools required weren't included in my truck - the cap was sealed tight - no chance I could get it off by hand. It was annoying I had to pay an upcharge on the gas when I had every intention of topping it off.MIKE L.
Jessica and the team at Travel Rentals were AMAZING!!!! They went above and beyond d to help us and make sure we were comfortable and satisfied with the equipment. Amazing job and will absolutely recommend!FRANCISCO F.
They charged me for two dollys and they didn't have any. So they gave me a appliance dolly which we could use because it wouldn't hold any boxes. It was the worst experience I've had. And the employee was rude.Alexys O.
El cliente no dejó un comentario.ashley A.
El cliente no dejó un comentario.ANDREW S.
I had rented a car trailer in Florida and my camper broke down outside Minneapolis your customer service women Pepper went above and beyond to have someone go and recover it for me without any extra charges. This is great customer service and I would not hesitate to use U-Haul in the future. BCharles P.
Do a better job explaining the online check in processDaniel C.
El cliente no dejó un comentario.rebecca O.
El cliente no dejó un comentario.Kevin B.
customer service , is not good if you need help. To talk to someone it take to 45-50 minutesMOHAMED J.
El cliente no dejó un comentario.Warren J.
El cliente no dejó un comentario.Joel N.
El cliente no dejó un comentario.KATHLEEN D.
El cliente no dejó un comentario.ROBERT P.
El cliente no dejó un comentario.Lara P.
Great and super easy to useBETH B.
Easy to drop off and even offered backing auto transport for us since we were uneasy about it. These woman got the job done!Virginia K.
Customer service at the location was a little grumpy both on the phone and in personKRISTINA C.
El cliente no dejó un comentario.LOGAN G.
Too far away from house through city traffic.Timothy G.
Love it. So much easier then the old systemJACOB V.
My problem with this location is that they didn't have any supplies. They're an RV rental facility that supports UHaul but not an actual dealer. The lady that I dealt with was great, however.Dan R.
A large u haul sign, or a 10 x 12 sign at street accessRONNIE S.
Only issue: the bed of the trailer was full of ice and snow that required shoveling and chipping ice from the grooves in the bed.Marvin C.
The trailer was beat up, leaking tire that I had fill up daily. It worked but would never rent againBob R.
El cliente no dejó un comentario.Jaszmyn S.
El cliente no dejó un comentario.DANIEL F.
El cliente no dejó un comentario.Seun Y.
They are new to the Uhaul business, however they did their very best and were professional and helpful.Michelle H.