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Zachary H.
Customer Reviews for Rent N Travel
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The staff at the shop were a delight to work with. I have no complaints about the people I spoke with. The drivers door of the vehicle is out of alignment and very difficult to get to close. Most of the time the only way to get it to close properly without rattling was to have someone outside the vehicle push on the door or slam it very hard which is terrible on the alignment mechanism. Continued slamming will destroy the lock mechanism. I returned the truck at about 5:15 PM 04/30/2022 yet I was charged for another day as if I had returned it the next day 05/01/22. I have stopped by and asked politely for a credit.
Gordon S.I advised staff of the safety of the equipment and they were very receptive.
Berinthia D.I ordered pads but they were not in the truck. I called the location and I understand the problem was really I-haul, not the location. I-haul made a change last minute and I ended up getting a trick that was not for me. It did not have the pads there
Filipe S.It was fine. The self check in was great. My only complaint was that I was unable to remove the gas cap on our 26'' truck because the tools required weren't included in my truck - the cap was sealed tight - no chance I could get it off by hand. It was annoying I had to pay an upcharge on the gas when I had every intention of topping it off.
MIKE L.Jessica and the team at Travel Rentals were AMAZING!!!! They went above and beyond d to help us and make sure we were comfortable and satisfied with the equipment. Amazing job and will absolutely recommend!
FRANCISCO F.They charged me for two dollys and they didn't have any. So they gave me a appliance dolly which we could use because it wouldn't hold any boxes. It was the worst experience I've had. And the employee was rude.
Alexys O.I had rented a car trailer in Florida and my camper broke down outside Minneapolis your customer service women Pepper went above and beyond to have someone go and recover it for me without any extra charges. This is great customer service and I would not hesitate to use U-Haul in the future. B
Charles P.Do a better job explaining the online check in process
Daniel C.customer service , is not good if you need help. To talk to someone it take to 45-50 minutes
MOHAMED J.Great and super easy to use
BETH B.Easy to drop off and even offered backing auto transport for us since we were uneasy about it. These woman got the job done!
Virginia K.Customer service at the location was a little grumpy both on the phone and in person
KRISTINA C.Too far away from house through city traffic.
Timothy G.Love it. So much easier then the old system
JACOB V.My problem with this location is that they didn't have any supplies. They're an RV rental facility that supports UHaul but not an actual dealer. The lady that I dealt with was great, however.
Dan R.A large u haul sign, or a 10 x 12 sign at street access
RONNIE S.Only issue: the bed of the trailer was full of ice and snow that required shoveling and chipping ice from the grooves in the bed.
Marvin C.The trailer was beat up, leaking tire that I had fill up daily. It worked but would never rent again
Bob R.They are new to the Uhaul business, however they did their very best and were professional and helpful.
Michelle H.