Customer Reviews for Rent Fast and Friendly
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

78 reviews

704 N Gilchrist Ave   Tampa, FL 33606
(Corner of Cass St & Willow)

(813) 254-0177

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(813) 254-0177

704 N Gilchrist Ave
Tampa, FL 33606
(Corner of Cass St & Willow)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The remote check out is an antiquated system. Difficult to do the first time let’s say. The van was not cleaned- soft drinks in the drivers console and had nearly zero gas in it. I left it with 1/3 of a tank- I almost ran out of gas just finding a gas station nearby when I first got in the van…. I was also at checkout about to be charged for 1,104 miles when I just drove about 40. Maybe a little hands on management of location might be a good idea!

Todd Walker 
Rating:
4.0

When we arrived there was some confusion on how to obtain the key. A gentleman call our phone and helped us get the key. We disappointed that the van was almost on empty and we had to put $20.00 of fuel right from the get go and then we were also charged for gas on the receipt! So basically 40.00 just in gas. Doesn't seem right. Previous renter should have been responsible for adding fuel.

Sean Ebersold 
Rating:
1.0

Empty tank of gas. Way too many steps to app.

Mike Gulotta 
Rating:
5.0

Customer did not leave a comment.

John Pinckney 
Rating:
1.0

The van I ordered wasn't there. I had to use a 10 ft truck. Not what I ordered.

Elizabeth Stanton 
Rating:
2.0

It was closed when I dropped off the truck through self service. It is a tiny establishment and for a while I wasn’t sure if I was at the right place

Javier Torrech 
Rating:
5.0

The location and self-service pickup is convenient, however if you pickup outside office hours, it is cumbersome if the vehicle has an issue. The vehicle assigned to me was parked 5 inches to the next one and it was hard to view the sides for any damage. The inside cab was dirty and the cargo area was dirty. Also, the passenger side mirror was loose, which flipped backwards when I was driving. It was dangerous not being able to use the passenger mirror. I had to use duct tape to secure it. So, I recommend getting a vehicle during office hours so you can inspect the vehicle and ask for a replacement if needed.

Jessica Fillipovich 
Rating:
5.0

Great customer service

Asthon Gonzalez Simpson 
Rating:
3.0

The self setup via the phone was extremely frustrating. It was difficult someone like me that is tech savvy so I can imagine that older people will struggle. The trucks were parked extremely close to each other when we retrieved it initially.

Sarah Capaldo 
Rating:
2.0

#1. Posted business number ending in 0177 did not work when dialed from two separate phones. #2. No one was present or available at the time of drop-off to assist/answer any questions, despite it being well past open hours according to their public listing. #3. Following drop-off, despite speaking with Jimmy at El Jobean location and confirming the total before departure, this location suddenly keeps charging us random amounts as many times as they can. There still has been NO ability to actually speak with any representative of this location, especially regarding why they feel they can charge whatever they please at whatever time. Four separate charges ranging from $625 to $121. #4. There was no ability to park at this location, so we had to just stop in front of the building on the public road. In a busy city such as Tampa, this is not safe for the operator or the community. #5. Overall, this location was not welcoming and I would not return. The lack of professional upkeep with their hours and phone was enough of a red flag, the persistent any hour of the day, any amount they feel charges will result in further action if they continue.

alyssa entler-lamothe 
Rating:
5.0

Great service by the proprietor

Alex Amyot 
Rating:
5.0

Customer did not leave a comment.

Anita Banks 
Rating:
5.0

Customer did not leave a comment.

Sajan Parag 
Rating:
1.0

The truck was filthy and smelled like urine. It was disgusting!!! I will never use that location ever again.

Julissa Vargas 
Rating:
5.0

That was the cleanest truck I’ve had from Uhaul.

Robert Garth 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Hinson 
Rating:
3.0

Customer did not leave a comment.

Allen Bareford Iii 
Rating:
3.0

There were visible bugs all over the floor and seat. The previous renter left crumbs and candy on the floor. I ended up having to shake out my bags and clothes so as not to bring roaches and ants into my new house.

Christopher Lio 
Rating:
5.0

its a 24/7 location- so we weren't expecting on site people to help- but as soon as we pulled up, someone called us and walked us through everything. Took about 6 minutes and we were done and gone. Best uhaul experience ever.

BRYAN GOODELL 
Rating:
3.0

requested equipment not available. no personal service self pickup

leif gebelius 
Rating:
1.0

Customer did not leave a comment.

Arnaldo Cosme 
Rating:
1.0

I have so many issues with this booking. First off I take a cab to pick up a truck that was double booked and my reservation was canceled by u hall while standing in the office. This caused me a huge inconvenience and more money than I could afford to pay for this process. I had to pay someone to take me clear across town to get another truck which made me add unnecessary miles than originally needed The truck had an awful foul smell in it . Last but not least I was scheduled to have the truck back by 2pm which didn’t happen because I got the truck late and was not finished. I am not under standing how u all charge me a day rental fee and only allow me 2 in a half hours to keep it . Your customer service staff is rude when u call in got hung up on twice. I can promise you I will never rent from your company again and will tell all my friends / family and social media friends as well how you tried me with a $25 refund after all I have been through with this reservation .

Tangela Bivens 
Rating:
5.0

Good people. Fast.

BRYAN GOODELL 
Rating:
5.0

Super cool people.

BRYAN GOODELL 
Rating:
2.0

The place is run down and not clean

richard jacob 
Rating:
3.0

Customer did not leave a comment.

richard jacob 
Rating:
5.0

The service was outstanding. I’ve rented from many uhauls and this center was professional and simple to work with.

BRYAN GOODELL 
Rating:
5.0

This location was out of our way. We had a U Haul place really close to where we live on Gandy Blvd near S Dale Mabry Hwy and were confused as to why we had to go to the Gilchrist locale. We were very happy with the service and speed with which we were provided a truck, though. The folks were great. Friendly and professional. Thank you SO much. We always use U H add up when I move, whivv CB h has been often these past few years. 👍🏼

AUDREY USHER 
Rating:
1.0

The insides of the cab and the box were filthy. The box smelled like animal urine. In the corners of the truck we’re large piles of rodent feces. My belongings are sitting in storage in boxes that soaked up animal urine and feces. In expect someone will call me to discuss this matter.

Dustin Miller 
Rating:
5.0

Customer did not leave a comment.

Ethan Sklar 
Rating:
1.0

I requested to check in “in person” and when I arrived, there was nobody there to help. I had no information to check in online either. I had to call customer service, which helped, to receive a link to now check in online. The lady helping took about 30 minutes to approve our registration and individually called the two emergency contacts to approve us. Overall, not having a representative there at the store is just the company taking advantage of people and trying to maximize their margins so much that now you have an inferior product.

Omar Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Richard J Varricchio 
Rating:
2.0

My equipment wasn’t there. The website to get the truck wasn’t very effective. Took me 30 minutes to get the truck and 20 to drop it off.

Jack Rubins 
Rating:
3.0

Customer did not leave a comment.

Thomas Everett 
Rating:
3.0

Drivers front tire was extremely dangerous to drive on. Driving on the highway you couldn’t pass 55 miles an hour would shake bad. I let the folks know where I dropped it off that it would need to be addressed. I drove from Tampa to Jacksonville so my ride was not pleasant.

jose Romero 
Rating:
1.0

Customer did not leave a comment.

Toby Kleinert 
Rating:
1.0

Over charged for multiple things even though we cleaned everything out and cleaned the back out too. I own a small business and understand how Important it is to make money, but don’t add extra charges. Never will use this place again. Plus no one showed up until 15 mins after my reservation time to help get the truck.

Xavion Mckinzie 
Rating:
5.0

Customer did not leave a comment.

Kelly George 
Rating:
3.0

After hour drop …did have good lighting.

Kathleen PiechuraCouture 
Rating:
3.0

Customer did not leave a comment.

Gregory Miele 
Rating:
2.0

I was overcharged for this rental.. not only was nobody on site, the truck was dirty and the gas tank was almost on E and I was only offered a $26 discount; with gas prices truthfully it was not enough.

Matti Hudak 
Rating:
4.0

Customer did not leave a comment.

John Baty 
Rating:
3.0

Customer did not leave a comment.

Kane frentzel 
Rating:
5.0

Customer did not leave a comment.

GWYN COLLEEN SKELLEY 
Rating:
5.0

The best forever Brain his is Gentlemen i meet him to the place he help me to get the truck

kristjan Paja 
Rating:
5.0

Right next to the area we were located and easy to find. Used the after hours drop off process and very easy completion of the process.

WILLIAM MCLAREN 
Rating:
2.0

No one answers the phone when calling. Message says they are out on property helping customers but no one was around. Called 4 times over an hour long period no one ever answered phone. Still haven’t received a confirmation that my truck was received back in from drop off. Will try again today 12/29 to contact office.

Melissa Eavenson 
Rating:
3.0

Location needs a better paved parking lot. Was overgrown and rough gravel. Felt Uninviting to the U-Haul normal look and feel.

VINCENZO GAMBO 
Rating:
5.0

Customer did not leave a comment.

Kaleb Green 
Rating:
2.0

Was not provided the equipment I ordered (wrong dolly) and equipment was dispatched 5 hours before I picked it up, not providing me ability to provide pictures through the App code f expiating damage to the truck. Vehicle had severe “wobble” in speeds excess of 50 mph making is almost unsafe to drive on the interstate

Darren Williams 
Rating:
2.0

Too dark at night. I also was given they wrong key and had I find the truck it belonged to.

Gregory Batte 
Rating:
4.0

Customer did not leave a comment.

Jack Scaglione 
Rating:
3.0

The truck was clean and engine well maintained, but the cab had not been vacuumed. The self-service was a little difficult, but the person on chat was helpful.

Larry Dejesus 
Rating:
4.0

Answer your phone instead of ALWAYS letting it go to vm and not returning messages.

Kenneth Berg 
Rating:
5.0

Customer did not leave a comment.

EDGAR CATAXINOS 
Rating:
1.0

No one was at the drop off site on a Saturday afternoon. Terrible service and will never use Uhaul again.

ROBERT SHUFORD 
Rating:
5.0

Very good service easy to work with

Benny Gomez 
Rating:
3.0

Customer did not leave a comment.

Samuel Shafer 
Rating:
3.0

I will never do self pick up and drop off again. When I dropped off, I kept getting an error message while uploading odometer picture. I tried for 30 minutes until calling uhaul for help. I was on hold for 30 minutes, never spoke to anyone. Eventually my friend came and we tried on her phone and it worked. The app must not be compatible with androids..

Holly Deptula 
Rating:
5.0

I requested 2 dollies and blankets and the Uhaul did not come with any of the requested equipment. Recommend having a separate area for equipment.

Rachel Lopez 
Rating:
3.0

I signed up for checking out a vehicle with a representative during business hours but nobody was at the location when I showed up. The low fuel light was on when I picked up the vehicle, and even though I returned it with more gas than I got it with I was charged for fuel, the cabin was not very clean when we picked up the vehicle.

HOWARD GRUMBACH 
Rating:
5.0

Customer did not leave a comment.

TOM ZIETARA 
Rating:
4.0

Customer did not leave a comment.

Terry Gunderman 
Rating:
5.0

Friendly, professional & prompt

Michael Brister 
Rating:
5.0

Customer did not leave a comment.

DARIN GIARD 
Rating:
5.0

Fix the online check in or get rid of it.

RONALD SEITS 
Rating:
5.0

The man who was there was very helpful.

Andrea Ellis 
Rating:
3.0

Customer did not leave a comment.

Nicole Compo 
Rating:
5.0

Customer did not leave a comment.

MARIE SEBEK 
Rating:
2.0

Despite the gauge showing full, the has tank was not full. I only drive the truck 20 miles, but had to put over 5 gallons of gas in to fill the tank. Also, the location is very small and there is no customer parking available.

Jay Jaffee 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PARKER 
Rating:
5.0

Brian was incredible to work with! Helpful, honest and very accommodating. He made this move go very smooth! Thank you for your professionalism.

Jodi Coitino 
Rating:
3.0

Customer did not leave a comment.

Gregory Lundgren 
Rating:
3.0

No one was there to receive the truck. I have no opinion on this location.

Walter Davids 
Rating:
2.0

I was overcharged for a “cleaning fee” I left some small things(dry, that can easily be tossed in the trash) Instead of the normal $20 cleaning fee They’re trying to charge me $85 As if I wouldn’t notice

Timothy Fasarakis 
Rating:
3.0

This was a shack in the middle of a neighborhood with no-one onsite to help. I was able to use the U-Haul online check-in website to check in the equipment. The site was very well done and easy to use.

Michael Adams 
Rating:
5.0

Friendly service. Fast experience.

BRYAN GOODELL 
Rating:
5.0

Great people. Fast!

BRYAN GOODELL 
No reviews have been submitted for this location.

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