Customer Reviews for Rent A Wreck
(U-Haul Neighborhood Dealer)

873 reviews

2110 1st Ave N   Billings, MT 59101
(I-90 Biw)

(406) 252-1330

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 252-1330

2110 1st Ave N
Billings, MT 59101
(I-90 Biw)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Cathy Derting 
Rating:
5.0

We have rented from many locations over the years, this Uhaul location rates as perhaps the best by far. Great people here,

Dale Plambeck 
Rating:
5.0

Customer did not leave a comment.

Mark Owan 
Rating:
4.0

Customer did not leave a comment.

Jeffrey reamy 
Rating:
5.0

these guys went out of their way to make sure I was properly set up for what I was doing. They look out for their customers!

Michael Oswald 
Rating:
5.0

Customer did not leave a comment.

DAVID KUEBLER 
Rating:
5.0

Have been renting from these guys for years never had an issue

Toby Cernick 
Rating:
5.0

Nice folks

Cory Loudem 
Rating:
5.0

Customer did not leave a comment.

Thomas Wilson 
Rating:
5.0

Customer did not leave a comment.

Robert Abreu 
Rating:
2.0

Customer did not leave a comment.

Dale Smith 
Rating:
5.0

They were on top of helping us as ou move changed. Amazing

Amy Keyser 
Rating:
4.0

Customer did not leave a comment.

HARRISON NANCARROW 
Rating:
5.0

Customer did not leave a comment.

Dareck Edgerton 
Rating:
2.0

I felt cheated and It seemed like they felt as if they could under serve and give me half service because I was African American

Terence Jackson 
Rating:
4.0

Customer did not leave a comment.

Brett Lehman 
Rating:
5.0

You guys have always been great Not sure what more you can improve but just keep up the great work

VINCENT GARCIA 
Rating:
3.0

Dan was amazing and helped me quickly with my return process. 10/10

Alyssa Donato 
Rating:
5.0

Customer did not leave a comment.

Chad Shafer 
Rating:
5.0

It was all good. Someone was there to help me get hooked up and checked everything out. They was right there when I brought it back and helped me unhook

Johnny Brush 
Rating:
1.0

Don’t send out vehicles that had mechanical or electrical issues

Lainie McKay 
Rating:
5.0

Customer did not leave a comment.

Ken Cramer 
Rating:
2.0

Trailer had mud on it. Lobby was less than inviting. There were three vagrants in the poorly lit after-hours return lot at 9:30 p.m.

Tim Mullowney 
Rating:
5.0

Customer did not leave a comment.

Brent Kober 
Rating:
5.0

dropped off after hours left key in drop box, however have used & rented from this location and facility is clean insdie, customer service person was helpful.

Brent Kober 
Rating:
3.0

Customer did not leave a comment.

Daniel Kern 
Rating:
3.0

The rental was caused by uhaul reservations messing up my reservatiin

janet stahl 
Rating:
3.0

Customer did not leave a comment.

David Rickett 
Rating:
4.0

Customer did not leave a comment.

BARBARA TODD 
Rating:
5.0

Customer did not leave a comment.

Blake Fuhriman 
Rating:
5.0

Very pleasant , punctual and professional. Willing to make your move as easy as they can.

Wayne Bastian 
Rating:
1.0

Very confusing process. No one there at my pickup time and very confusing building entrance. Wasnt able to pick up until about 15 minutes past my scheduled time. Was treated like an idiot when I didn't know how drop off worked and walked into location to give keys. Nothing was explained to me. I'm not stupid but this was my first time using uhaul and it was just so confusing and unwelcoming. Will likely just go to an actual uhaul store next time.

Elena Kreiner 
Rating:
4.0

Customer did not leave a comment.

Tom Gould 
Rating:
4.0

Nothing…the gentleman that helped us was very pleasant.

Arneen Korell 
Rating:
5.0

Customer did not leave a comment.

Sandra Brant 
Rating:
3.0

Customer did not leave a comment.

Marcus Yamashita 
Rating:
3.0

Customer did not leave a comment.

Kurt Wilson 
Rating:
5.0

Excellent customer service 👏- thank you it was a nice truck.

OTABEK ELMURODOV 
Rating:
3.0

Customer did not leave a comment.

Dustin Bahm 
Rating:
5.0

Dan and his staff were helpful and made pickup and drop off easy.

Ben Nugent 
Rating:
4.0

Truck worked as expected Thanks U-Haul

Frank Weigum 
Rating:
4.0

Customer did not leave a comment.

Brek Halgren 
Rating:
5.0

This was the most helpful Uhaul because the desk person was helpful and loaded up my trailer then did the paperwork and I was on my way. Best Uhaul out of the 8 Uhaul places i've been to.

Mike Geboe 
Rating:
5.0

Make sure not to get the corporate yahoo's from Arizona. They don't understand distance or the terrain in Montana at all and might send you on a wild goose chase. They don't bother to tell you if they have everything until a couple days before your rental.

Steve White 
Rating:
5.0

Customer did not leave a comment.

Morgan Bunnell 
Rating:
2.0

I received no email or other notification about my final bill and additional charges. I had to go to my account online and investigate prior transactions and read through the details to find out why my credit card was charged an extra fee. In addition, I disagreed with the reason for the additional charge, however the technician had created a typo in the documentation, leaving me with no proof.

Travis Parker 
Rating:
5.0

Customer did not leave a comment.

Chad Siroky 
Rating:
5.0

Make sure that the locks on the back doors worked properly we were unable to lock or load as we travel from Portland Oregon to Billings Montana and when we realized we couldn’t lock the door it made our trip very stressful to restock and when we stayed overnight not being able to lock our things up

Franklin Alvarez jr 
Rating:
4.0

The gentleman was very polite and very helpful.

manuel gonzalez 
Rating:
5.0

Customer did not leave a comment.

Christine M Evans 
Rating:
5.0

Customer did not leave a comment.

VIRGIL GUNDERSON 
Rating:
5.0

Friendly staff awesome place to rent from A++++

Dave Demint 
Rating:
5.0

Customer did not leave a comment.

Judy Jones 
Rating:
5.0

I got great service. Thank you, Garry

Garry McCrary 
Rating:
1.0

Service is horrible No person was there for 45 minutes Three other people were also waiting

Ray Anderson 
Rating:
5.0

Customer did not leave a comment.

carlos gonzalez 
Rating:
3.0

Customer did not leave a comment.

Ashley cooper 
Rating:
1.0

Everything uhaul is so poorly managed, it is worse than any other rental company

RAY ANDERSON 
Rating:
2.0

Not sure why I was charged 22.24 more then what my receipt said just 24 hours earlier. Didn't use as many miles as I said I would

GUY CRITELLI 
Rating:
5.0

Like these guys & shop better than where we turned in the California rental. Will be returning when the need arises to 'Rent a Wreck'

Christine M Evans 
Rating:
2.0

I have nothing good to say

Dennis Schuelka 
Rating:
5.0

We were delayed due to heavy winds and rain as we came across the country. This required us to add additional days to our destination for which we were charged $100. Then, our RV broke down due to engine issues in Birmingham, AL which caused us to turn in the tow dolly at a local Birmingham location. We were charged a fee for that locations drop off. When calling the Transportation Center they indicated they could not assist with removing the charge. Finally, when originally traveling west to Montana in April the tow dolly rental was just over $100. Upon returning to Alabama in late October the rental fee for the same equipment was over $500. This is “price gouging”. Due to a combination of all these circumstance we would not recommend UHaul for any future business. We can be contacted for further discussion if a corp member wish to know more.

James Miller 
Rating:
5.0

Supper quick and easy check out process thank you.

Tawnya Schoolitz 
Rating:
5.0

Customer did not leave a comment.

THOMAS BOLZ 
Rating:
5.0

Customer did not leave a comment.

Loretta Lopez 
Rating:
5.0

This is my first time using this location. Much faster than the actual U-Haul location.

Josh Sayer 
Rating:
5.0

Customer did not leave a comment.

Dana Foos 
Rating:
4.0

The "yard" out in front of the office is very crowded, difficult to pull in. The equipment was across the street and it's a 1 way requiring us to go around the block to get there. We didn't know we picked up the equipment across the street from the office.

Leandra Ritter 
Rating:
2.0

Check in went smoothly, vehicle was good. However, when I returned the vehicle, they said they would check it in and a receipt would be emailed to me. It took them 3 hours and 2 phone calls to get it checked in. Will go to a different vendor next time I rent a uhaul.

Jaime Culvahouse 
Rating:
5.0

Customer did not leave a comment.

LeAnne Gilmore 
Rating:
5.0

Customer did not leave a comment.

Joshua Leeseberg 
Rating:
5.0

Customer did not leave a comment.

Michael Black 
Rating:
5.0

Customer did not leave a comment.

VIRGIL GUNDERSON 
Rating:
1.0

Junky location but good people.

Charlie Jessen 
Rating:
2.0

The U-Haul pick up truck I rented was not clean from the inside and the people works there are not so kind/nice. No greeting customer Like others U-Haul places. Being 30 minutes late I get charged for another 24 hours. They said if your 1 minute late U-Haul will charge you for another 24 hour. Whenever I'm traveling through in the near future I won't be using their services anymore. I hate to say Maybe if your white you get treated better.

Rosita Todachine 
Rating:
4.0

Better telephone skills.

Jeffery Hollowell 
Rating:
2.0

They don’t open until 8am, they didn’t actually open until 8:30 on the say if my pickup and we’re very unorganized. Truck was extremely dirty and not taken care of.

Jason Pope 
Rating:
5.0

Customer did not leave a comment.

VIRGIL GUNDERSON 
Rating:
5.0

Customer did not leave a comment.

Chad Martin 
Rating:
2.0

I rented an auto transport. When I showed up there wasn’t one available. One had a jack problem and the other was rented out that morning to a walk-in customer regardless of my reservation and the broken one. They arranged for a one way rental from Rapid City back to Billings. It cost me $100 more dollars. I am still pissed!

Kevin Owens 
Rating:
5.0

Customer did not leave a comment.

phillip landmeier 
Rating:
3.0

Customer did not leave a comment.

CHARLES PATTERSON 
Rating:
2.0

I called to book my uhaul from main street in Billings yet everyone was giving me the run around that I called the wrong location when I went to pick it up. I confirmed when I booked it was the main street location, and then I called to confirm my pickup 3 days before, they also confirmed it was main street. But I realized someone (or multiple) is lying to me. I never had to go through a phone tree to get ahold of anyone when I booked my reservation which is what I had to do when I called the place where my reservation was changed too. Even my phone records show me calling the Main Street location. I’m extremely disappointed at the amount of lying within the company to cover there butt and send me all around the city trying to get my uhaul. They wouldn’t even have someone drive it up to meet me, saying it was my issue. Would highly discourage anyone renting from uhaul in Billings.

Krista Carrothers 
Rating:
4.0

Customer did not leave a comment.

Wesley Winden 
Rating:
2.0

The gas gage stated 3/4 full, but it was only at half. The cab had gum and pet hair. I removed the gum and vacuumed. Also the cargo bay had quite a bit of dirt, so I swept it before returning. Could not print a invoice for me on returning van.

HEIDI CREEKMUR 
Rating:
4.0

Customer did not leave a comment.

Gary Brachtenbach 
Rating:
3.0

Customer did not leave a comment.

Jamie Pederson 
Rating:
5.0

Customer did not leave a comment.

joyce parker 
Rating:
3.0

Customer did not leave a comment.

Larry Bradford 
Rating:
5.0

Customer did not leave a comment.

Shawn Watson 
Rating:
5.0

Great service every time

Paul Mascarena 
Rating:
5.0

Great service every time

Paul Mascarena 
Rating:
5.0

Extremely nice and helpful, I highly recommend these folks to deal with. Just Super!

Linda Brooks 
Rating:
5.0

Great folks to deal with! Highly recommended as staff is friendly and helpful.

Linda Brooks 
Rating:
5.0

Customer did not leave a comment.

danny hammons 
Rating:
5.0

Customer did not leave a comment.

danny hammons 
Rating:
3.0

The gas cap was left open. There were no signs so it was difficult to find the location.

Alison Wood 
Rating:
5.0

These guys were awesome, but the real help came from a gal named Karen at roadside assistance. When the trailer needed replaced she was on the ball and got me back on the road so I was still able to get home from my trip the day I wanted to

Ken Wavra 
Rating:
4.0

Customer did not leave a comment.

RAY Massie 
Rating:
1.0

Check engine light was on, check fuel cap was on, completely on empty at pickup… ordered and paid for 2 dolly’s and never even got one even after double checking with the guy who cashed me out assuring it was in there. Returned it and told the lady I never got the dollys and she says no problem I’ll take care of it. Get the receipt emailed and got charged for 2 dollys and had to sit on the phone for 30 minutes to fix it. Trash and an old burrito in the center console🤣 clearly they never checked the truck I got before renting it back out.

Jessica Harrington 
No reviews have been submitted for this location.

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