Comentarios de los clientes para Rent A Space

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Rent A Space

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Whitney L.
Clasificación:

While the people at this location were wonderful and super helpful, I did not want my review of uhaul to reflect them, but I did want it to reflect my experience, which was AWFUL!!!! I was told I couldn't pick up my truck at the original location and has to go to a different location. I showed up at that location to pick up the truck that was not available. After some extraordinarily slow and awful service at Reid Taxi, I was told I my truck was waiting at the original location! Due to you lack of communication and disorganization, I had movers at my house for an hour with no truck! Thankfully the original location was wonderful, but doesn't take away that U-Haul's lack of organization cost me about $125 in useless mover fees, as they waited on me! It was a ridiculously disorganized mess! I am one unhappy customer with U-Haul and Reid ya i, but not with the people at Valley Ave!

Jesse N.
Clasificación:

El cliente no dejó un comentario.

Adam D.
Clasificación:

The location of this place is fine. The issue lies with the 24-7 auto box for the key system off your phone. Whether it's through the U-Haul app or the email link, the application to getting the lock box for the key would not work. I called Reservations first, and they transferred me to customer service who put me on hold for over 15 minutes. Then the service rep informed me that It was showing that the reservation I had For my truck was not showing the vehicle available on the day I reserved It! I asked to speak to a supervisor and she sent me to another rep where then I was finally called by a supervisor. Almost an hour long process to get the keys to the truck I reserved and confirmed twice! However, Nene the supervisor was great and addressed the issue in less than 5 minutes. Not sure why I had to have the runaround with U-haul reservations or customer service to get an easy fix. It costed me an extra two hours with my moving company to complete the job. Hope they can work out the kinks.

Steven S.
Clasificación:

El cliente no dejó un comentario.

Angela W.
Clasificación:

Does a job with customers

Linda S.
Clasificación:

Nothing they were great will definitely use this facility ?? again

Jennifer S.
Clasificación:

El cliente no dejó un comentario.

Jeffrey P.
Clasificación:

El cliente no dejó un comentario.

JEREMY E.
Clasificación:

El cliente no dejó un comentario.

Kimberly S.
Clasificación:

The service was great. The fact that the truck was not clean I realize it was simply an oversight. The service was excellent and I will rent here again if needed.

chris M.
Clasificación:

Great experience with the rental at this location! Will definitely return in the future!

robert W.
Clasificación:

LOCATION IS EXCELLENT, TRUCKS AND VANS OR IN EXCELLENT CONDITION, PLUS YOU HAVE A STORAGE FACILITY AVAILABLE TO STORE ANYTHING YOU MIGHT BE MOVING FROM PLACE TO PLACE RIGHT ON SITE WITH THE TRUCKS AND VANS. CHRISTINE AND RICK ARE THERE TO TAKE CARE OF YOUR EVERY NEED. ROBERT

rick F.
Clasificación:

El cliente no dejó un comentario.

Jojo M.
Clasificación:

El cliente no dejó un comentario.

Shawn B.
Clasificación:

El cliente no dejó un comentario.

Bart S.
Clasificación:

Owner was so professional and helpful. Great experience.

jim H.
Clasificación:

Always enjoy dealing with Rick & Christina because they are always accommodating and will go the extra mile to find you what you need. Always comes through and the equipment is always reliable!

Ginger C.
Clasificación:

El cliente no dejó un comentario.

jan E.
Clasificación:

El cliente no dejó un comentario.

patricia S.
Clasificación:

nothing very pleased

Spencer T.
Clasificación:

Excellent service here.

Steven B.
Clasificación:

Resident manager was very nice and helpful, and the facility was spotless. Unfortunately there was a series of computer issues and it took 40 minutes to get paperwork done.

Craig W.
Clasificación:

Nice truck, nice service, no complaints!!

Scott L.
Clasificación:

I got there right at closing time. Rick helped me out. Great service !!! Thanks Rick

patricia S.
Clasificación:

Nothing

Jared F.
Clasificación:

El cliente no dejó un comentario.

ALicia T.
Clasificación:

El cliente no dejó un comentario.

Michael T.
Clasificación:

Roanoke drop off was easy and great. Would definitely recommend them.

Deborah T.
Clasificación:

El cliente no dejó un comentario.

Deborah T.
Clasificación:

El cliente no dejó un comentario.

Richard K.
Clasificación:

Change nothing, truck was like new and the people were super. Had to go a little out of the way for the trailer, but no big deal. Everyone was helpful and professional. Thanks for all your help, the move went off with only 1 hitch. ??

Laurie C.
Clasificación:

Would have liked to have a drop off receipt. Otherwise everything was great.

Karen H.
Clasificación:

This is the BEST U-Haul location I have ever worked with!! They go above and beyond for their customers and really care about people. They are AWESOME!!

norman W.
Clasificación:

The lady and gentlemen who run the store were very pleasant and helpful. I will definitely return the next time I need to rent a truck.

Melissa P.
Clasificación:

El cliente no dejó un comentario.

Erik M.
Clasificación:

I have rented trucks from Rent A Space several times now, and I actually look forward to it. They care about you as a customer and treat you right. U-Haul should look at this location as a model. Prompt, friendly service. Very nice property. Clean vehicles. They're the best!

Margaret M.
Clasificación:

El cliente no dejó un comentario.

deborah M.
Clasificación:

Excellent service!!!!!!!!!!

Joshua H.
Clasificación:

Stop advertising $20 trucks that turn into $80 charges

JOESPH A.
Clasificación:

No problems. Great rental. Did the job I needed. Rick at Rent a Space was great. Helped me pick out the right size trailer. And also help me hook it up properly. The tow was no problem with my big Tahoe. I will use that location anytime in the future I need it.

ed W.
Clasificación:

The staff was very professional and courteous

Julie P.
Clasificación:

Manager RICK was the best, and retired employee GUS was nice. U-Haul's computer system was another story!!!! Horrendous!!!! I happened to do the EXPRESS CHECK-IN online the night before I went to pick up my confirmed 15 Ft.Truck, ONLY to find out that this location had no info. on my reservation that I had made all the way back in September. I had edited my reservation from 8hr rental to be a 10hr rental, but at no time had I changed my location pick up, or anything. I found out from both Rick and Gus that over the weekend they had at least 10-12 reservations that all had the same computer problems, and wait times were 20-30min longer due to this matter. God Bless Rick for helping out the employee get me on the road on time, but that is only because I had actually arrived 30 minutes earlier than my rental time thankfully. These employees need to have much better computer reservation systems. I was the only guest being assisted when I arrived, and thankfully because otherwise wait times would have been horrible. Kudos to Rick for having such a "hands on attitude," and taking care of me so quickly. 10/14/19 rental @10am.

christy M.
Clasificación:

Rick provided the utmost level of customer service. Very friendly, accommodating and professional. Would highly recommend renting from him again!!

hugh H.
Clasificación:

El cliente no dejó un comentario.

Evelyn U.
Clasificación:

I was disappointed that I had reserved a dollie and blankets and were not furnished with them because they were out. If I reserved them, I would think that I would get them.

PAT B.
Clasificación:

I have rented a number of times from and as always had great service from Rick and Chris Rose!!!! The van we used this time was like brand new and served our purpose well. I always suggest RENT A SPACE to my friends as they are very dependable and MOST HELPFUL!!!! THEY ARE AWESOME!!!!! Go see them....you won't be disappointed.

robert L.
Clasificación:

On a scale of 1-10, I would rate the people at the pick up location a 10+. They are great!

Kurk O.
Clasificación:

El cliente no dejó un comentario.

Scott M.
Clasificación:

Fantastic service. Owner was very polite and helpful. I really appreciated the concern for safety and for the great customer service. Thanks

Tasha S.
Clasificación:

El cliente no dejó un comentario.

Emilio I.
Clasificación:

El cliente no dejó un comentario.

Tara S.
Clasificación:

El cliente no dejó un comentario.

Rhonda F.
Clasificación:

The truck I had reserved wasn't available but Chris was quick to remedy the situation and got me into something else that suited my needs. One thing I noticed while I was there was that he didn't answer the phone while waiting on me. That is 5-star customer service!

Romain P.
Clasificación:

We were charged a $25 cleaning fee by the Roanoke facility where we returned the truck, in the exact same condition we received it: dirty.

Seth P.
Clasificación:

Best uhaul ever. Best experience I've ever had renting moving vehicle.

Claude M.
Clasificación:

Very nice and helpful

JUSTIN Y.
Clasificación:

Id travel from North Carolina to rent from them. They are great

victor C.
Clasificación:

Great customer service! Rick specially was a pleasure to work with . Will always use this location for any of my future move / storage needs .

Kathryn F.
Clasificación:

I reserved a van for 24/7 pickup but the location owner didn't get the reservation until after he closed the night before - so it was not staged for mobile phone check out. I had to wait until they opened to get the van.

Jeff S.
Clasificación:

Rick is very professional

Linsey C.
Clasificación:

Chris was fantastic and very friendly! Truck and location were very clean.

amy G.
Clasificación:

We were able to pick up the vehicle on a holiday, through the app. Process could not have been easier. We were very happy with everything!

rich C.
Clasificación:

Great place

Kyle K.
Clasificación:

Keys were it in the box. I've been charged twice so far. Never got the truck. The worst experience EVER!!

Luke P.
Clasificación:

I only try to get my U-hauls at this location. If traffic sends me elsewhere, I cancel.

gary J.
Clasificación:

El cliente no dejó un comentario.

Jeffrey B.
Clasificación:

My rental pickup location was changed less than 2 days prior to pick-up, and the new location did not open until 9am. The truck cab was dirty and had trash left in it and smelled of cigarette smoke. Windows were dirty and cargo area did not appear to have been swept out. Remote check-in was required since this location did not open until 9am, and that user experience was horrible. Took way too long to validate and provide me with the key to the truck. I tried using the Chat feature, but got no response. I tried calling the 800 # but was put in a hold queue, and never got to speak with anyone. If I had had another option, I would have taken it.

Cindy K.
Clasificación:

The message for oil change needed was displayed.

Charles L.
Clasificación:

El cliente no dejó un comentario.

Janice B.
Clasificación:

Very excellent service

Curtis B.
Clasificación:

El cliente no dejó un comentario.

Hugh J.
Clasificación:

Rick and Chris are amazing! Great customer service!

jan I.
Clasificación:

El cliente no dejó un comentario.

Austin S.
Clasificación:

El cliente no dejó un comentario.

Janice B.
Clasificación:

Everyone was Great

Clive H.
Clasificación:

The website needs improvement. There was no way to edit the order for such items as blankets once the final order for confirmation was reached. There was no mobile contact the day before to give instructions how to pickup the vehicle outside hours.

carl B.
Clasificación:

El cliente no dejó un comentario.

JOE T.
Clasificación:

El cliente no dejó un comentario.

kelli C.
Clasificación:

El cliente no dejó un comentario.

Brittany R.
Clasificación:

The A/C in the truck was broken and it was an extremely hot day. Otherwise, pleasant experience

FREDERICK K.
Clasificación:

Thank you for Valley Ave Uhaul, was the only center left that had a box truck that I needed desperately. They came thru for me. Great people, excellent customer service

Robert B.
Clasificación:

Very nice staff and super helpful! We will use them again!! ??

Gary L.
Clasificación:

El cliente no dejó un comentario.

William R.
Clasificación:

Would have liked to been able to drop trailer closer to where I lived after using.

Beth J.
Clasificación:

The gentleman at the front desk was extremely kind and helpful. Thank you, Beth Jackson

Aaron A.
Clasificación:

El cliente no dejó un comentario.

Ed M.
Clasificación:

El cliente no dejó un comentario.

Suzanne A.
Clasificación:

I cannot think of anything that would or could be be needed for improvement...top notch service.

Steve T.
Clasificación:

Long wait time on phone to make reservation. Otherwise good experience.

Richard S.
Clasificación:

El cliente no dejó un comentario.

Araceli A.
Clasificación:

El cliente no dejó un comentario.

john C.
Clasificación:

El cliente no dejó un comentario.

Teresa T.
Clasificación:

Second time renting Cargo Van. Easy to reserve online. Staff friendly and van in great condition. Will use again!!

Amanda B.
Clasificación:

Both gentlemen that I spoke with were very nice and helpful. This is the first time I have rented from this location, and it was far better than my previous experiences. I will only use this location in the future.

Mark K.
Clasificación:

El cliente no dejó un comentario.

Holland J.
Clasificación:

El cliente no dejó un comentario.

Jason S.
Clasificación:

El cliente no dejó un comentario.

Gary J.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

Oh my gosh, these people wrote the book on Perfect Customer Service. Absolutely stellar experience in terms of clean truck, inviting location, pleasant people. They make UHaul look good.

Tom M.
Clasificación:

Very helpful and customer friendly. A very good experience.

No se han enviado comentarios para esta ubicación.

Volver
arriba