Don't overcharge and add other things (pads, dolly, etc) if the Customer doesn't ask for it. I had a very bad experience with the billing portion of the rental.Carlos H.
Customer Reviews for Rent A Closet
(Distribuidor de U-Haul del vecindario)
Pinellas Park, FL 33781
Services at this Location:
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 5:30 p. m.
- Dom.: 1 p. m. - 4:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Thomas P.
El cliente no dejó un comentario.ceasar M.
El cliente no dejó un comentario.Ashley C.
El cliente no dejó un comentario.Christopher R.
I worked with Lori the owner there and she was such great help. Professional, warm and helped me make decision's on what I needed. I will use this service again.Carol S.
El cliente no dejó un comentario.EBONI B.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Goddess M.
The lady was real niceDewayne B.
El cliente no dejó un comentario.Brandon B.
The representative at this location went beyond anything I have experienced in any business that I dealt with. The lady made every effort to help me including calling other uhaul companies in area since at the time there was no truck available. While sitting in the parking lot she had a cancellation and caught us before we left the parking lot. She was just a super individual that needs recognition.William P.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Craig V.
Great customer service very helpfulBruce C.
El cliente no dejó un comentario.Stanley M.
When someone declines the insurance, make sure they're not paying for it anyway. Also, when checking in via mobile app, maybe give customers a grace period before you expire their order. Other than that was a lovely experience. ðŸ˜ƒJennifer S.
El cliente no dejó un comentario.Lottie M.
The truck interior smelled and the windshield wipers were terrible.David H.
Ms. Linda was amazing!!! She was patience, kind, understanding, and most of all amazing. Ms. Linda deserves a raise!!!! Keep up the god work we look forward to doing business with you in the future.FATIMAH N.
El cliente no dejó un comentario.LaQuisha W.
El cliente no dejó un comentario.DAVID H.
I rented a small truck to move out of state. Unexpectently I was hospitalized for several days. So needless to say I did not use the truck. U Haul was very understanding and I received a refund. I was charged as a local rental only.Lorraine B.
It was a really bad area an felt like my car had been messed with overnight when leaving it at location.Melissa C.
El cliente no dejó un comentario.JEFFERY M.
El cliente no dejó un comentario.Lee T.
El cliente no dejó un comentario.maribel C.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Leslie G.
El cliente no dejó un comentario.Ismet H.
Ms. Fern has been a pleasure to work with. She is the reason we keep renting from Rent a Closet.Lora S.
El cliente no dejó un comentario.Deven B.
El cliente no dejó un comentario.Sophal L.
Great overall experience. The next time I need a van or truck I will use this location again.Diann C.
El cliente no dejó un comentario.Richard H.
Service was greatMARIE W.
The experience was good but I am a little disappointed that I was not explained the price difference in the insurance price coverage. The extra costs was doubled, and the extra was only to cover damages to the roof of the truck. The rest was the same !!!Natale G.
El cliente no dejó un comentario.Carl V.
El cliente no dejó un comentario.BRUCE N.
El cliente no dejó un comentario.Luis R.
This was our drop off location. My husband parked it alongside another uhaul and the old white lady was extremely rude and yelling and him about the drop off location being a privately owned business, to take the Uhaul back to where we picked it up, and walked away with an attitude as my husband was still speaking to het. Highly unprofessional and rude as hell. If this location refuses to be a drop off location for any size truck, they should not be a part of your establishment. WE WILL NEVER RECOMMEND THIS PLACE TO ANYONE.Beth C.
El cliente no dejó un comentario.JESSINIA V.
Your website and computer check in is not user friendly for the renter or the employees. The two ladies at the facility were great.frank B.
El cliente no dejó un comentario.Ashley P.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.polly E.
Fern was an outstanding agent and represented U-Haul very well! She was very pleasant to work with as well as helpful with suggestion relative to how we were planning to use the rented vehicle. I will definitely look forward to using this location again.Kevin H.
El cliente no dejó un comentario.Lawrence G.
El cliente no dejó un comentario.Dan H.
Everything was great!Patrick L.
Truck doors not closing properly. Air coming thru door noisy.M K B.
El cliente no dejó un comentario.Amanda G.
El cliente no dejó un comentario.Sharion N.
El cliente no dejó un comentario.tina S.
We arrived in the dark and there was no lighting on the building that I could observe. At least not enough for me to see the little U-Haul sign on the door or the dropbox. I had to bring the keys all the way back almost half an hour from my house the next daycaroline B.
I can't think of anything to improve. We had an absolutely fantastic customer service experience.Erin S.
The Sweet little lady Fern is one of the most personable receptionists I ever had the pleasure to deal with at a U-Haul Rental. I thank her for being so polite and making it a comfortable experience. She is a keeper.. Thanks Rent a closet U-Haul! Thanks Fern. --Jess VJessica V.
El cliente no dejó un comentario.Joshua I.
The uhaul rep told me he was adding driver and changed reservation to the driver and completely lied to me, he held me up almost an hour changing the reservation. He did not give me any information about mileage and he was lazy. He ask me to put dolly in uhaul truck. I advised him to place in truck. When I dropped truck off in Bradenton I was there over an hour was told by manager Kelly he couldn't find my reservation and advise me to call uhaul about what had been done. I was also told I owed $12.33 for going over 39 miles which was never explained to me. The uhaul rep changed the drop off location from the Cortez location to 3602 14th street west. I was disappointed and very displeased with this rent a closet office.Michael S.
Very sweet and friendly service. I don't think you could improve any serviceDeborah H.
Free candy kane s!Jamal M.
El cliente no dejó un comentario.SHEILA S.
El cliente no dejó un comentario.Ida K.
The truck was awful.jonathan T.
Don't like the mobile pick up and drop offQuy D.
Nice lady at the rental location nice communication...and good help from thank you ladySalah B.
El cliente no dejó un comentario.Blake H.
The lady that works there is a 83 year old woman and is the most wonderful person.. customer service was excellent and she knew exactly what she was doing..Hire more people her age who actually know what manners and customer service really are..Thank youJoshua R.
There was no interaction with an individual. I just dropped off the truck and left key in drop box.candra H.
El cliente no dejó un comentario.PAUL D.
El cliente no dejó un comentario.Melanie M.
I was charged the $14 Safe move fee; even though I declined it on my reservation and told the lady I did not want it also.Chuck K.
El cliente no dejó un comentario.CEDRIC M.
El cliente no dejó un comentario.Roger C.
El cliente no dejó un comentario.Angela S.
She was an older lady but very sweet and got us taken care of!!Kathy H.
Very friendly and efficient.Arthur O.
Everything was so smooth and easy I don't know what else you could improve.Stanley K.
Everything was perfect.Cheryl M.
Prompt, polite and curtious staff. Would recommend renting at this site.sheryl F.
El cliente no dejó un comentario.FREDERICK Z.
Fern was so sweet throughout my whole interaction. I really appreciated her understanding.AZIZAH M.
Mrs. Fern was very helpful and very friendly. If I need anything else I will diffentlygo back to see her.LYNDA T.
Make easier the process to self check in and out to avoid taking so long to go through it and miss the original reservation. I was in the dark in an unsafe area waiting 26 minutes in my phone to get a Uhaul representative to make another reservation and re- start the insane self process again. To return the vehicle was even more stressful. Had to repeat the process 3 times, taking pictures in the dark, line dropping to finally after 45 minutes get an approval and charging 1 day more because was passed 25 minutes of the supposed time to return!!!??? Ridiculous and insulting process.Teresa S.
Provide better customer service. Pricing online was deceptive.Emily S.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Cp E.
Very friendly and helpful!Tracey Y.
El cliente no dejó un comentario.Nancy B.
El cliente no dejó un comentario.Nicholas M.
Not sure it's really necessary, but the location we rented from appeared to have only one truck, and the next person to use it was booked within fifteen minutes if our dropoff time. That's a pretty tight margin.Nathan G.
El cliente no dejó un comentario.Andrew D.
El cliente no dejó un comentario.Kenneth S.
Really Nothing, the Lady who I dealt with was very helpful, attentive and polite not to mention, great customer service skills. I was very Satisfied.Irving J.
El cliente no dejó un comentario.VANRUSSEL L.
El cliente no dejó un comentario.ADRIANA M.
My experience was excellent. I have no suggestions for improvement.rEBECCA J.
El cliente no dejó un comentario.BILLY I.
Charged me an extra day when it was at most 5 minutes.gaylen W.