Customer Reviews for Rent 1 Equipment Rentals
(U-Haul Neighborhood Dealer)

1,114 reviews

126 Commercial Way   Costa Mesa, CA 92627
(On Commercial way between Superior and Newport Blvd)

(949) 646-1566

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(949) 646-1566

126 Commercial Way
Costa Mesa, CA 92627
(On Commercial way between Superior and Newport Blvd)

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Bryan Cope 
Rating:
5.0

Customer did not leave a comment.

jodee johnson 
Rating:
5.0

Customer did not leave a comment.

ROBERT BALDOCK 
Rating:
2.0

Drop off location for our second rental was closed and the drop box was behind a fence. The app was unable to determine my location and I had to call the next day to confirm the drop off and end of the rental - way more trouble than it should have been..

Jay Last 
Rating:
3.0

Customer did not leave a comment.

Tom Grune 
Rating:
5.0

Customer did not leave a comment.

CRAIG DEUTSCH 
Rating:
3.0

Customer did not leave a comment.

Cathy Ello 
Rating:
5.0

Customer did not leave a comment.

Adnan Orali 
Rating:
5.0

Customer did not leave a comment.

Ashim Prasai 
Rating:
5.0

Customer did not leave a comment.

Lori Anderson 
Rating:
5.0

Friendly owners and very flexible and accommodating. I will rent from them anytime I need to use a van or truck.

ANTHONY DOYLE 
Rating:
5.0

Customer did not leave a comment.

DAVID SCHNEIDER 
Rating:
3.0

Customer did not leave a comment.

LONNIE MOSKOW 
Rating:
5.0

Good job Thank you for the quick turn around

Daniel Gamble 
Rating:
5.0

Great service

Richard Szabo 
Rating:
4.0

Customer did not leave a comment.

Carylanne Rogers 
Rating:
4.0

I put 4 stars because 1 thing, the app it doesn’t work as it should I tried to pick up my rental truck overnight and the app wasn’t working, but for the rest I had to come back next day in the morning to pick it up and the service was great and fast I have no complaints about that I hope the problem with the app gets fixed soon

Juan Barrera 
Rating:
5.0

Todo bien

Derek Spence 
Rating:
2.0

BE ON TIME. LIMITED PARKING.

MICHAEL PERALES 
Rating:
2.0

I reserved a 20’ truck and the fact I didn’t get it really screwed up my entire week. The inconvenience snowballed throughout the several extra days I had to keep the truck because it was so much smaller than I needed. I appreciate the $50 credit due to the messed up reservation but the mistake ended up costing me well over $200. I rent from you guys all the time (check my reservations from last week alone!) and this last rental was so much worse than any of my other rentals

Molly Halfacre 
Rating:
5.0

Customer did not leave a comment.

John Dewar 
Rating:
3.0

Convenient location but parking was tight

Alan Wiesner 
Rating:
5.0

Customer did not leave a comment.

David Schneider 
Rating:
1.0

SCAM!!!!!

Terry Skidmore 
Rating:
5.0

The customer service was exceptional

deanna palmer 
Rating:
3.0

I have my reservation at 7:30 am on a truck at the campus drive location which was not open until 9:00 am. It is unprofessional for a big company like U-Haul from which I certainly expect more. The experience was subpar and frustrating, causing my moving schedule to be delayed and affected greatly. My reservation of the elevator at my building was canceled and it costed me the cancellation fee.

Alexander Pan 
Rating:
4.0

Customer did not leave a comment.

Joseph Steinmetz 
Rating:
5.0

Easy pick up. Friendly staff. Thanks!

Chase Corum 
Rating:
1.0

This location lied to my face, refused to accept the truck, insisted that a different location would be contractually obligated to accept the truck, and then refused multiple times to contact Uhaul or the alternate location at my explicit request. After driving all the way to the other location I was informed that I was lied to and sent back.

Jason Meairs 
Rating:
5.0

Rachel, Junior and Bri were all fantastic and they run a great shop

Nathaniel AshfordGordon 
Rating:
3.0

Customer did not leave a comment.

john bianco 
Rating:
5.0

Thanks!

Jacob Gerloff 
Rating:
4.0

Did not care for the person receiving truck return approach to telling us there would be a charge for tape on moving blankets returned & for not sweeping out the truck. We then removed the tape & swept out the box. She then commented that the cab was not swept out but she wouldn’t charge for it, the dirt & dust was minimal & not worth mentioning. Then she told us there was a missing moving blanket & we would be charged for that. No return area for truck told us to park it on the street. The return process was a hassle!

Walter Fahey 
Rating:
5.0

The owners/management were charming and efficient. The Uhaul van was clean and the gas tank was full. Prior minor body damage was clearly marked. I would recommend this location.

Craig Conlon 
Rating:
5.0

Tha k you so much for your hard work. It shows!

SCOTT ROSE 
Rating:
2.0

Customer did not leave a comment.

Wasim Ali 
Rating:
5.0

they are professional and helpful

michelle marloe 
Rating:
5.0

Everything is good. Cleaning and spacious is very good

Rafael Chavez 
Rating:
5.0

Very friendly and helpful staff, they have a ton of stuff to rent out, was very convenient for us plus good deal with discount!

DAVID FOX 
Rating:
5.0

Nothing. Great team at this location.

Mark Haines 
Rating:
5.0

Customer did not leave a comment.

Earlene Lowy 
Rating:
5.0

Fast and efficient pick up. Friendly staff.

Dara Kremer 
Rating:
3.0

Great place and friendly staff. But the staff needs to help the customer by better explanation of any and all of the rental information policy's do's and don't before the customer leaves there location.

Larry Corpus 
Rating:
5.0

Customer did not leave a comment.

JOSE TENA 
Rating:
2.0

The heater was broken on the van I rented and I had it for a 2 day period where it rained non stop. The defrosters didn't work so I had to blast cold air to prevent the windows from fogging during my 3 hr drive in the rain. It was a pretty miserable experience and I was freezing. It should be protocol to check those things after every use.

Erice Mcneff 
Rating:
4.0

Personnel need to examine vehicle with customer and annotate damage on appropriate form to include insurance form

Chris Hartz 
Rating:
5.0

Super nice

PATRICIA BRADSHER 
Rating:
2.0

Although convenient, not the best location to pick up at and, in particular, after hours drop off. Very akward process to drop your key off after hours too...starting with having to stick your hand thru a cyclone fence to gain access to the key lock box. No explanation provided at time of rental of the very detailed return process via cell phone app to return rental after hours.

Jeff Goggin 
Rating:
5.0

Excellent customer service! I was able to drive away with my rental in less that 10 mins. Thank you!

mario moreno 
Rating:
5.0

Thank you

Moshe Katan 
Rating:
5.0

Staff was extremely helpful and advised me to get a larger truck which I was glad I did! If I'd stayed with the original truck I picked online, it would not have been large enough. He also explained the difference between the dolly's and I ended up getting 2 which also helped a lot with my move.

JOSETT GARCIA 
Rating:
5.0

Best Customer Service

Guy Alexander 
Rating:
5.0

Customer did not leave a comment.

Richard Li 
Rating:
4.0

Customer did not leave a comment.

Francisco Abundis 
Rating:
3.0

The two people working at the time of pick up were really pleasant and made the experience better than expected!

RYAN DE LA MOTTE 
Rating:
5.0

Customer did not leave a comment.

Alfred Christensen 
Rating:
5.0

Very Professional, Kind and very helpful 👍🏽 Definitely will recommend them to my friends and family.👊🏽 Great People 👍🏽

Michael Paz 
Rating:
5.0

The customer service was very helpful and extremely welcoming

Don Gustafson 
Rating:
5.0

truck chevrolet was great 👍🏻

ramiro gonzalez 
Rating:
5.0

Best place to rent from quick easy and affordable

CASPER CHAVEZHARDY 
Rating:
2.0

There was a dent on the passenger side and when I told the man who walked me to the truck, he said it was a scratch. He did not want me to notate it and asked me to continue with the acceptance of the truck on my phone. The gas line was also different. The bed and the inside of the vehicle was dirty. I asked him for a broom and he did sweep some of the dirt and debris out but left it dirty still. I told him, the truck is dirty on the inside and out but I will say iit's clean so it doesn't hurt him. Also I would return it that way. I did not add to the unclenliness of the truck. He was very annoyed that I was very particular. When I returned I greeted him and he ignored me. My pick-up time was 11am and when I drove off it was 11:30am. My arrival time was about 3:20pm and I asked him if he was going to charge me extra because I rented for 4 hours. My return was supposed to be 3:00pm. He would not answer me when I asked him several times. His response was, "Did I tell you I was going to charge you extra?" I responded and said I needed to know what he was going to charge me. Then he said "I was not nice to him" I stated that I have to know these things as I am paying for this. He responded and said"I didn't need to say anything, just drop it now." I stated that I am responding to a comment that is not true and that you can't say that to me and not expect a response. I stated that he was not nice. I have to inspect the truck before I leave is normal as I have rented from UHaul for many years. In the last 3 or 4 months this was my 3rd rental. !st time at this location. The rental locations I have used have been exceptional. I have never had one complaint. Everyone is very accommodating and nice. I will never use this location and I will let people know not to ever go there either. I never write bad reviews for anyone, but this was unacceptable behavior.

Patty Montejo 
Rating:
4.0

The people at location for pick up were very friendly, However, your policies and your customer service were awful. I was curious why my location pick up had changed. All he said was “your were told you would be sent a message 24 hours ahead of time if location”. I was not aware of this. I was so shocked I was being sent to a location that was a 2 hour round trip. I mentioned we were on a time crunch. He didn’t care. He did find a closet place I could pick up. But I asked him again to explain to me how this policy works so I would know in the future. To which he said I was being hostile and this conversation did not warrant that and he hung up. I am appalled at this! I called back and told the next person what had happened and she told me that your policy is to say that and hang up. What!!!!!! I was upset but not yelling or cussing or saying anything bad just asking a question. The second person explained the way it works and apologized for the rudeness of the first guy. Customer service is so bad these days and I am so disappointed with uhaul.

Deanne Crow 
Rating:
3.0

Customer did not leave a comment.

Meghan Rooney 
Rating:
2.0

I was charged two times for separate prices. One was for $80 and other for $11. Afterwards I returned the rental and they said my new charge would be $45. I’m confused as to how they charged accrued. That and the rental place was run down and I would never rent from uhaul again.

Jnesia Suarez 
Rating:
3.0

I could have picked a U-Haul location that was within easy walking distance, but I chose this one because I specifically wanted a van and this was the only location that had a van available. When I got there, they did not have the van that I reserved (with no better explanation than it wasn't returned), so I had to get a truck, which was a logistical problem for me. They also charged me more for the insurance than what was listed on the website.

Jeffrey Williams 
Rating:
5.0

Best customer value I recommend 👌

DANIEL DESOUZA 
Rating:
4.0

Do not subject the customer to unknown alternate pickup locations ever.

CHARLES SCHAFFER 
Rating:
4.0

Your Costa Mesa location employees were great. I was in need of a 20 foot U-Haul truck to move some items from Huntington Beach to the Central Coast one-way. They came through, a closer location to my home didn't have one available. I arrived a little early and it was ready.

Randy Negrette 
Rating:
3.0

Customer did not leave a comment.

Jeff Brown 
Rating:
5.0

Manny was the best! So easy and efficient!

Eve Baldwin 
Rating:
5.0

Customer service there was excellent!! So helpful, friendly, knowledgeable. I really enjoyed renting from them.

Nadine Blumenshine 
Rating:
4.0

Customer did not leave a comment.

Mohammad Beikzadeh 
Rating:
5.0

Equipment was exactly as expected, customer service was far beyond expected!! A really great guy helped me check in (unfortunately I didn’t get his name), and the process was seamless.

Caroline Justice 
Rating:
1.0

They overcharged me and had the wrong mileage included. They had someone else listed on the contract.

cedeno arturo 
Rating:
4.0

Customer did not leave a comment.

timothy lamonte 
Rating:
4.0

Staff was very nice. Passenger door of truck was broken - would not open.

GARY GRIMES 
Rating:
3.0

Figure out how to wash vans and put oil in so Warning lights are not on

George Loreto 
Rating:
5.0

Customer did not leave a comment.

Adi Cosic 
Rating:
5.0

Absolutely love the owner of this location. Have been using him for years. Thank you!!!

Jacqueline Hoagland 
Rating:
3.0

manny was very helpful and kind. thank you manny!

katherine detrich 
Rating:
1.0

Very, very unhappy with Rent 1. Horrible, rude customer service. The next customer should avoid them entirely, and find another U-Haul location.

Stephen Joslin 
Rating:
5.0

Customer did not leave a comment.

Lance Stewart 
Rating:
5.0

Customer did not leave a comment.

Eric Salvio 
Rating:
5.0

The Laguna Niguel and the Indio locations have such great customer service. Truck was clean, such an easy pick up & drop off. Wil only use uhaul for moving! Great experience!

Steve Vickers 
Rating:
4.0

Customer did not leave a comment.

Lisa Goldsberry 
Rating:
5.0

Customer did not leave a comment.

kim reynolds 
Rating:
5.0

Manny & Liliana were awesome!!!

Robert Acton 
Rating:
5.0

I love this family!! I rent trucks a few times a year and I have been to many of the local locations. None compare to the excellence of this location!!!

Shelia Aubrey 
Rating:
5.0

Quick Fast and Contactless Transaction. Very Happy.

Donovan Altman 
Rating:
5.0

Customer did not leave a comment.

Lance Stewart 
Rating:
5.0

Customer did not leave a comment.

Catherine Collins 
Rating:
5.0

Customer did not leave a comment.

Lance Stewart 
Rating:
5.0

Customer did not leave a comment.

DANIEL ABREGOVILLICANA 
Rating:
5.0

The website and app interface do not appear to recognize the email address or phone number, but only one or the other. The web interface, when used with an encrypted browser on your phone, does not prompt you to allow location sharing. The app interface is a significant improvement and does allow for location notification usage.

david meyers 
Rating:
5.0

Customer did not leave a comment.

IMAD ALI 
Rating:
1.0

I showed up at 7:50am for the 8:00am reservation and as I’m going through the process on the ohone I find the truck that was assigned to me. The owner walked out with a couple and gave them the keys to that truck. I politely let him know that that was the vehicle on my reservation and showered him the number. He replied “ sorry I just rented it out” and rudely started walking away. I asked him how it works and is there another vehicle for me. He said “no I’m all out” and kept walking. I let him know that I had that truck reserved and he through his hands up and said “sorry I just rented it out” with a smell in his face and kept walking. I asked him why he gave my vehicle away and he said first come first serve. I let him know that’s not how reservations worked. He kept saying sorry can’t help you, over and over. He said call another U-Haul. I let him know that I had my whole day planned and reserved this vehicle a week ago and called 3 days before to confirm. He said “can’t help you” I was very frustrated at this point and ask him if he could call another U-Haul location to find me a truck as he is the one who rented my vehicle out and he said “nope can’t help” he walked away and started doing other things. I spoke to the lady up front and begged her to help me. And she apologized and said she can give me a number to another U-Haul. The owner walked by again and randomly said first come first serve with another grin on his face. I was very polite and he was extremely rude and somehow thought it was funny. There was another truck out side and I told him if it’s first come first serve then rent me the other vehicle. He shoook his head and said “then I will have to deal with this same issue with someone else. I let him know that that is not my problem. And I would recommend he call the other person and let them know that there is no vehicles and help find them a vehicle as that is what customer service is. The lady that was there was very nice and let me know she would help me. I will never go to that location again as the owner was very disrespectful and rude from the second I got there and was not helpful. I honestly don’t think I will ever be usuing U-Haul again unfortunately due to that experience being so bad. The vehicle they rented me stated it was full take but it was not and I failed to take a picture prior to using it but I put 8 gallons in the truck to get it to full as I didn’t want to get hit for a change. There is no way my 26-30 miles was 8 gallons worth of gas.

Tyler Grammar 
Rating:
5.0

Great service!!!

patrick rowe 
Rating:
5.0

Customer did not leave a comment.

DURAYE ALEXANDER TORRES 
Rating:
5.0

Customer did not leave a comment.

John Mosteller 
Rating:
5.0

Great customer service felt very much appreciated!

Mildred Gonzalez 
No reviews have been submitted for this location.

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