Customer Reviews for Reno Avenue Self Storage
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

Easy rental process. The gentleman was very knowledgeable and thorough in explaining all the details but worked quickly and got me driving down the road in less than 10 minutes of walking in the door. A+ SERVICE THANKS

Clasificación:

2.0

I was charged for equipment I didn't receive. (Furniture pads, dollie)

Clasificación:

1.0

The App to pick up and return the equipment for the 24 h rental kept kicking me out of the system. I had to have my husband use his phone to return the equipment after waiting on the phone for a rep with no response. Additionally I was suppose to be set for 24 h phone pick up however the system had me set for in person pick up and would not initially rent me the truck.

Clasificación:

5.0

The staff was working out some bugs with new protocols but they did a great job with maintaing professional bearing. thanks you made what could a difficult day much easier.

Clasificación:

2.0

This location (which is a neighborhood dealer offering limited uhaul services vs an actual uhaul moving & storage location) was having trouble using the uhaul touchpad at the register to complete our transaction for the truck I was renting. We were there for an hour and I had to call the team who was going to load the truck and reschedule them. Thankfully I was able to add insurance and pay for the truck using my phone. The gentleman working at this location was just as frustrated as we were and after a couple attempts to fix the touchpad and call uhaul customer service, he completed some manual paperwork and got us on the road. Hopefully uhaul can help this location out so they don't lose business.