The App to pick up and return the equipment for the 24 h rental kept kicking me out of the system. I had to have my husband use his phone to return the equipment after waiting on the phone for a rep with no response. Additionally I was suppose to be set for 24 h phone pick up however the system had me set for in person pick up and would not initially rent me the truck.
Chase B.
Customer Reviews for Reno Avenue Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The staff was working out some bugs with new protocols but they did a great job with maintaing professional bearing. thanks you made what could a difficult day much easier.
Darryl F.This location (which is a neighborhood dealer offering limited uhaul services vs an actual uhaul moving & storage location) was having trouble using the uhaul touchpad at the register to complete our transaction for the truck I was renting. We were there for an hour and I had to call the team who was going to load the truck and reschedule them. Thankfully I was able to add insurance and pay for the truck using my phone. The gentleman working at this location was just as frustrated as we were and after a couple attempts to fix the touchpad and call uhaul customer service, he completed some manual paperwork and got us on the road. Hopefully uhaul can help this location out so they don't lose business.
Charles M.excellent service. Attentive attendant.
Abner O.