Customer Reviews for Remus Farm And Garden
(U-Haul Neighborhood Dealer)

348 reviews

1332 9 Mile Rd   Remus, MI 49340

(989) 967-8612

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(989) 967-8612

1332 9 Mile Rd
Remus, MI 49340

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Made a reservation for a 26 foot truck, clicked 'are you flexible?' To save money by dropping off in a differant loaction. This also gave me 60 miles to work with Pickup place didnt have a 26 but had a 20 foot trick, so i got that. I got charged full price Got charged full price and get fewer miles, having to pay a milage overage fee. Not happy

Brandon Young 
Rating:
5.0

Customer did not leave a comment.

Karen King 
Rating:
5.0

The staff extremely well job knowledgeable efficient and caring

Stanton Slanec II 
Rating:
5.0

The door on the trailer I rented was hard to close. I have rented many trailers and this one was the worst I have used. The door needed to be repaired.

CHRISTOPHER SCOT RUNGE 
Rating:
5.0

Customer did not leave a comment.

Charles Mcelroy 
Rating:
4.0

Customer did not leave a comment.

Brent Case 
Rating:
4.0

Staff very helpful and friendly. I will do business here again.

DONALD JAMES WOODHAMS 
Rating:
5.0

Customer did not leave a comment.

George Bertodatto 
Rating:
5.0

Customer did not leave a comment.

Gerald Roesly 
Rating:
4.0

Customer did not leave a comment.

Larry Webb 
Rating:
5.0

Nothing, it was quick and easy.

James Rundquist 
Rating:
4.0

Customer did not leave a comment.

Jody Perrien 
Rating:
3.0

Customer did not leave a comment.

tom werner 
Rating:
5.0

Customer did not leave a comment.

LISSETTE MORA MASTRAPA 
Rating:
5.0

Customer did not leave a comment.

James Rundquist 
Rating:
5.0

Great people working there!

Douglas Prince 
Rating:
5.0

Great customer service. In and out quickly.

Pete Wallner 
Rating:
5.0

I was so glad there was two trucks available for me to have a choice of trucks in Remus Michigan. Thank you again.

RHONDA COUILLARD 
Rating:
4.0

Customer did not leave a comment.

Lewis Jones 
Rating:
5.0

Customer did not leave a comment.

Diana Garland 
Rating:
5.0

Customer did not leave a comment.

Michael Clark 
Rating:
3.0

Customer did not leave a comment.

Tyler Duddles 
Rating:
5.0

Customer did not leave a comment.

Joan Pedersen 
Rating:
4.0

Customer did not leave a comment.

Marnesha Townsend 
Rating:
4.0

Customer did not leave a comment.

Walter Kiehler 
Rating:
4.0

I never rented a u haul. Please let me know if someone used my card. My initials are JW

Ryan Jernstadt 
Rating:
5.0

Good, friendly and knowledgeable

James J Peters 
Rating:
5.0

The only negative comment is that no one came out to assist me in lifting the trailer off of my hitch and then realizing that 3 employees were inside the store who could have helped. If this against a policy so be it but most customers would be unable to lift a trailer of this size and weight.

david dzuris 
Rating:
5.0

Customer did not leave a comment.

DENISE HOFSTRA 
Rating:
5.0

nothing went extremely smooth

MICHAEL PAUL MILITELLO 
Rating:
3.0

Customer did not leave a comment.

brain worvey 
Rating:
5.0

Customer did not leave a comment.

Robert Walles 
Rating:
5.0

Customer did not leave a comment.

Ryan Neeland 
Rating:
5.0

We have used this location for years. Tracy and personnel in the store are most helpful. Also Laura.

Jeanine Robinson 
Rating:
5.0

Customer did not leave a comment.

Douglas Dalrymple 
Rating:
5.0

Great place! In and out. Trailer I used was new, went great.

Maximilian Brenner 
Rating:
5.0

Customer did not leave a comment.

Michael Wood 
Rating:
5.0

Great Support Staff at Remus Farm and Garden. Helpful

WARREN MORSKI 
Rating:
3.0

Customer did not leave a comment.

Jaen Richardson 
Rating:
4.0

Customer did not leave a comment.

Randall Stinson 
Rating:
5.0

Customer did not leave a comment.

David Baldwin 
Rating:
5.0

Everything was great, nothing to improve

Gary Lepidi 
Rating:
5.0

Customer did not leave a comment.

Robert Sadler 
Rating:
5.0

Trailer pulled very well and drop off location was right near my destination

Wayne Lake 
Rating:
5.0

Customer did not leave a comment.

Denise Young 
Rating:
5.0

Customer did not leave a comment.

phillip bishop 
Rating:
5.0

Customer did not leave a comment.

Tom Feichtinger 
Rating:
4.0

Customer did not leave a comment.

Jason Cornell 
Rating:
5.0

Everything from checking in and picking up the truck to taking it back and checking out went extremely smooth. No complaints at all. Thanks for providing such good service.

Robert Teeter 
Rating:
5.0

Customer did not leave a comment.

Gary Jensen 
Rating:
5.0

Customer did not leave a comment.

MICHAELKENNETH CLARK 
Rating:
3.0

Customer did not leave a comment.

JOE MORIVA 
Rating:
5.0

Great customer service and efficient. This is a valuable location for your company. Thank you!

WAYNE ALBERT KRENTZ 
Rating:
5.0

Very nice trailer, very friendly people easy check out, very nice transaction will be back next time I need to rent

JAMES TIMOTHY HENDERSON 
Rating:
5.0

The online connectivity with uhaul is terrible. I tried several times to unsuccessfully upload my driver license. The rental place had the same problem

JAMES EDWARD ETHRIDGE 
Rating:
5.0

Nothing service was excellent.

LESLIE JOHN PERNIA 
Rating:
5.0

Customer did not leave a comment.

DIANIA KAY PALMARCHUK 
Rating:
5.0

Fast check in, friendly staff and a convenient location. Great experience, not my first time here. I will be a repeat customer.

MOUREEN CORPRON-VEL 
Rating:
5.0

The Remus, MI store that we rented from is by far the best place to go. The workers are very helpful and friendly. They make the experience very easy. Will come back to rent from here again.

ANDREW JOSEPH WOS 
Rating:
5.0

Through no fault of this location, the truck was delayed from the previous rental. The crew at this location did a great job getting me on the road as fast and efficient as possible.

Elizabeth Bond 
Rating:
5.0

Truck did not have speed control and for a 1400 mile trip it was very tiring holding the gas pedal down. Trucks used for long hauls should be equipped with speed control.

TERRY CHARLES BROWN 
Rating:
5.0

Customer did not leave a comment.

STEVEN LEE BANAGIS 
Rating:
2.0

We initially had arrangements to pick up a 20 ft box truck Sat. morning, but when we got there at 9 30 am we were told they didn't have one available, that it was down for repairs. We had already driven 15 miles to pick it up then were told we had to go to Big Rapids to get one. Another 20 miles. We did not receive any email alerting us to the change so we got a late start on our moving plans. We were able to drop off the u haul truck at the Remus location afterwards. Ended up putting extra miles on our vehicle. We could have gotten an earlier start if we would have known. We had to pay our helper mover extra money for having to wait for us. Not happy

Kathy Phillips 
Rating:
5.0

Customer did not leave a comment.

Michael Clark 
Rating:
4.0

Customer did not leave a comment.

Mike Muma 
Rating:
5.0

Customer did not leave a comment.

Robert Brooks 
Rating:
2.0

Location of the drop off.

Paulina Otero 
Rating:
5.0

Customer did not leave a comment.

STEVEN ROY MARKS 
Rating:
4.0

Customer did not leave a comment.

ANN MARIE VALDERAS 
Rating:
4.0

Customer did not leave a comment.

Robert Robert Ortiz 
Rating:
5.0

Customer did not leave a comment.

JONATHAN TODD 
Rating:
4.0

Didn’t realize that there was no Cruise control and on such a long haul, should give us an option of having a second driver to give the driver a leg rest.

Theresa Jordan 
Rating:
3.0

Didn't have refrigerator dolly that we ordered. Gave us the regular sized one instead. We asked if they had any straps for it, No they didn't and we would have buy a package at $29 if we needed them. Did adjust the bill to reflect it. Also changed our location drop-off to help them out for another rental.

Wain Kay Yeung 
Rating:
5.0

Customer did not leave a comment.

Diane Wos 
Rating:
5.0

Customer did not leave a comment.

PETER LAWRENCE CASSEL 
Rating:
5.0

Customer did not leave a comment.

DWIGHTMARTIN GILROY 
Rating:
4.0

Customer did not leave a comment.

MATTHEW PRIESTER 
Rating:
5.0

Staff very helpful. Also a good and inexpensive way to transport my golf cart.

Jeanine Robinson 
Rating:
5.0

EASY PLACE TO DROP TRAILER AND VERY HELPFUL

WILLIAM AMBROSE TROTTER 
Rating:
5.0

Customer did not leave a comment.

Michael Perkins 
Rating:
5.0

Everyone was very helpful and friendly.

Jim Omietanski 
Rating:
4.0

Nothing they all worked hard and fast if the snow storm

MELLISA LYNN BEAN 
Rating:
5.0

We’ve rented and dropped off a couple different U Hauls at Remus Farm & Garden. They have always been polite, efficient and we’ve never had any issues at all. Great Business to work with!

Robert Vanalstine 
Rating:
5.0

Customer did not leave a comment.

ANDREW HESS 
Rating:
3.0

Be sure to ask for the ALL the charges you have to pay prior to making a reservation. I was told at this location the rental fee would be 29.99/day for a 15 foot truck on a local one day rental. When I got there I was told the bill will be $169.00! I asked what happened to 29.99? "Oh, That is just for the truck, where they (Uhaul) gets you is the mileage charges at $0.99/mile." I bought the $14.95 damage waiver and 110 miles not knowing exactly how many I'd need. May not recommend this company or Uhaul in the future, Have had MUCH better luck with Ryder Truck Rentals. Not a real positive experience overall.

Tony Perry 
Rating:
3.0

Staff was not very inviting or talkative. Handled my return efficiently, just not very customer friendly.

Marlin Howe 
Rating:
4.0

Customer did not leave a comment.

david wresinski 
Rating:
3.0

After being quoted one price for the base rental (one day), was charged $35.00 more. Not an earth-shattering difference - but enough to draw my ire. The equipment itself was fine.

David Wright 
Rating:
5.0

Customer did not leave a comment.

MICHAELKENNETH CLARK 
Rating:
3.0

I would gladly pay an additional amount to have a trailer with an option to include a wheeled front trailer jack to enable detachment from the towing vehicle. Thank you

Alanrobert Leshinsky 
Rating:
5.0

This is the second time I used them because of the quality of customer service.

Scott Manning 
Rating:
4.0

Rented a trailer and was a snap. Trucks or covered trailers unknown entity

Lawrence Harrison 
Rating:
5.0

The trailer that I was given was quite old but I figured that it would be OK since it was in the fleet. But, when we were loading it while it was raining we noticed that the roof leaked in one area. It was Sunday, 10-18 so I could not swap it for another before we left Michigan for Florida. It rained for a good part of our drive. When we unloaded in Florida today (10-20) my tool box that was in the leaking area had enough water in it that it is rusting all of the non-stainless steel tools.

Jim rice 
Rating:
5.0

Work with the location to improve their internet. Check in was slowed down by a slow internet connection. Otherwise everything else was great.

Frederick Fieber 
Rating:
5.0

nothing, the staff at Remus farm and garden were great! Also I told them I had stopped while using the tow dolly to check and make sure everything was OK and a service driver from UHAUL noticed me and stopped and asked if " everything was alright with the equipment". I thought that was extremely considerate. Thanks to everyone for making my rental experience safe and less worrisome in some very trying times.

MIKE MILITELLO 
Rating:
5.0

Customer did not leave a comment.

Gary Zuzga 
Rating:
5.0

It was a new truck! Very nice sales people and they were helpful. Cheaper per mile rate than the last rental a few weeks ago! She made the transaction easy and comfortable.

Diane Moomey 
Rating:
5.0

Customer did not leave a comment.

Joseph Laframboise 
Rating:
5.0

Rented a 6x12 cargo trailer for 29.00 a day. I had it one day. I got charged 186.00 for towing it 45 miles one way. What is up with that. Very misleading about pricing.

Rick Idziak 
Rating:
5.0

This is the second trailer rented which leaked. This time the pack on the roof failed.

Timothy McNeilly 
No reviews have been submitted for this location.

Additional Services at this Location

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