Customer Reviews for Remorques & Attaches Sorel Tracy
(U-Haul Neighborhood Dealer)

93 reviews

1489 Boul Fiset   Sorel-Tracy, QC J3P5K7

(450) 954-3470

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(450) 954-3470

1489 Boul Fiset
Sorel-Tracy, QC J3P5K7

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHEL DOUCET 
Rating:
4.0

Pneus arrière très usées

Pierre Charron 
Rating:
4.0

Customer did not leave a comment.

Mathieu Proulx 
Rating:
5.0

Customer did not leave a comment.

Maxime Cote 
Rating:
5.0

Everything was perfect, although I had to deliver the truck after hours. That was not a problem though. Thank you !

Linda Mefferd 
Rating:
2.0

No explication how to use the trailer and no validation or condition for the equipment. So flasher doesn’t work and create a little bit. Confusion on the road. No body for the return or explication So it’s really do it yourself and good luck

Dany Cattiaux 
Rating:
5.0

excellent service pour le retour.

richard mercier 
Rating:
5.0

Customer did not leave a comment.

Real Bouchard 
Rating:
5.0

Customer did not leave a comment.

PATRICK NADEAU 
Rating:
3.0

Customer did not leave a comment.

Denis Therrien 
Rating:
2.0

Customer did not leave a comment.

clement tremblay 
Rating:
5.0

Customer did not leave a comment.

Yves Turgeon 
Rating:
1.0

Customer did not leave a comment.

Sylvie Alarie 
Rating:
3.0

Customer did not leave a comment.

Nadine Aubry 
Rating:
4.0

Low inventory and equipment

Joel Belanger 
Rating:
4.0

Customer did not leave a comment.

Francine Racine 
Rating:
5.0

Customer did not leave a comment.

eric arseneault 
Rating:
5.0

Customer did not leave a comment.

Michel Guilbault 
Rating:
5.0

Merci beaucoup bon service

Mario Grosso 
Rating:
5.0

Customer did not leave a comment.

Michel Guilbault 
Rating:
5.0

Customer did not leave a comment.

GUY SALOIS 
Rating:
3.0

Customer did not leave a comment.

julien rioux 
Rating:
5.0

Customer did not leave a comment.

Rose-Anne Dumas 
Rating:
4.0

Le retour du camion lorsque la boutique est fermé, il était difficile de compléter la démarche de retour sur votre site.

maggy Galarneau 
Rating:
5.0

Excellent service !

Vi-hoan Wuong 
Rating:
1.0

Ils m'ont chargé des frais d'essence or que j'ai remis le camion à 1/4 comme convenu. J'ai des photos à l'appui j'ai été obligé d'appeler le siège social pour qu'il puisse me rembourser les frais supplémentaires

Joelle Marem 
Rating:
1.0

I have been charged 73.03$ for no reason, the office was closed, the deadline was Sunday january 8th 2023 8:00 am, I returned the truck early on saturday afternoon at 2:45 pm, I fill up the tank with gas more than the 3/4, the link I received from u-haul through text msg in order to do the steps to return the truck like : share location, download pictures, etc.. was not working, that's why I called the customer service, and the agent told me to park the truck in the parking lot, to take pictures of the truck like a proof, to leave the keys in the orange box. I want my money back, cuz I'm very upset, I have all the pictures with me, just let me know how to send it to you.

Keba Malan Sane 
Rating:
1.0

Le camion était enneigé et ris dans la glace...le propriétaire a du venir sur place le sortir avec un tracteur...il a briser le devant du truck on a parti avec le camion a 8h30 dans la cour 2h de retard Comme je ne parle pas anglais j'ai demandé a 3 personnes différentes d'appeller ma tante qui est anglaise pour que je puisse expliquer la situation...ils n'ont jamais appellé... La seul chose de bien est que le propriétaire nous a vu dans les caméras et est venu nous aider... Il est très sympathique Alors je demande réparation...où dois-je envoyé ma plainte

Jacques Gagne 
Rating:
1.0

The guy arrived late, he didn’t get the snow off before we took it, almost didn’t have any gas in it I had to put some because I couldn’t even get to my place (10 min), he didn’t have enough blankets (12) for us, I had to refill the windshield washer at some point and the truck was very dirty. He was complaining about U-Haul because he didn’t have the equipment

William Auger 
Rating:
1.0

Je suis écoeuré d'avoir un contrat et ce questionnaire en anglais. Les américains nous traitent comme des moins que rien.

JEAN LAFLEUR 
Rating:
4.0

Le problème pas l'établissement. Bug dans l'application pour récupérer le camion. Incapable de scanner le verso du permis. On a perdu plus d'une heure à essayer de se faire aider en français. Impossible d'avoir accès à la clé du camion sans sauter cette étape. Beaucoup de stress pour rien.

Laurent Matte 
Rating:
1.0

Customer did not leave a comment.

guy audet 
Rating:
3.0

Was close

Mario Benard 
Rating:
5.0

Customer did not leave a comment.

Linda Boulet 
Rating:
3.0

I had the problem in picking-up my rented truck. I called the customer service and waited for an half hour yet i havent been able to talk or ask anybody. The person arrived in the office late. I understand that it is weekend but atleast give more offort to have someone to answer in cases like that. I suggest you should include the sling as well. But overall I am very satisfued.

Marvic Garcia 
Rating:
3.0

My parking lights were not working and i was afraid the whole trip that i was gonna get pulled over by the cops. Very frustrating

JeanLuc Bernier 
Rating:
4.0

La personne a l'acceuil est souriante et acceuillante! Service Rapide et efficace !

Ahmed Ben Guefrech 
Rating:
5.0

Customer did not leave a comment.

Daniel Guay 
Rating:
2.0

They modified the contract from 53 miles allowed to 150 miles bu i still got charged for extra miles after doing only 67.4 miles... not recomanding u-haul to anyone anymore Il y a eu modification du milage aloué au contract lors de la prise de possession du vehicule, de 53 miles aloué a 150 miles mais j'ai été chargé en extra malgré que j'ai fait seulement 67,4 miles. Le système de retour en ligne est très defecteux et a nécessité un 2ieme téléphone et près de 30 minutes.

Nicolas Gates 
Rating:
3.0

C'était fermé lors du retour du trailer. Nous avons dû retourner sur place lorsque nous avons constaté qu'il fallait nous géolocaliser.

emilie charlier 
Rating:
5.0

Customer did not leave a comment.

Richard Godbout 
Rating:
5.0

Customer did not leave a comment.

Elise Rioux 
Rating:
2.0

Customer did not leave a comment.

Denis Tremblay 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LOTZ 
Rating:
2.0

I didnt get the right key. I got the key for a 15ft while i was ordering a 20ft. I ended up doing a additionnal travel which cost me more than my previous choice. Also, i wasnt able to upload pictures on the app. I needed to restart from the beginning... waste of time when i got the truck and when i returned it.

Alexandre Gauthier 
Rating:
4.0

We rented the same truck about a month ago and today again. We did the exact same road and km but ive got charge 25$ more even thaugh the gaz is cheaper. There is an Issue with the gaz gage. Even when we left the store it has dropped by 1/4 only after few meters. I would like to get refund for the extra charge due to the truck damage. Even the employees at the store know about the issue because other client complain about this before

Eric Diaz 
Rating:
5.0

Customer did not leave a comment.

Richard Berniquez 
Rating:
4.0

Original reservation was for pickup at a different location. Last-minute change resulted in added complications. I appreciate the effort to ensure that a truck would be available, but better care to have the truck ready at the location where it was reserved would make the experience much better for your customers.

Gabriel Dore 
Rating:
5.0

Customer did not leave a comment.

guy doucet 
Rating:
5.0

Avoir les bonnes dimensions lors de la location du camion

Marc andre Pronovost 
Rating:
5.0

Un service internet en français serait apprécié

PAUL TRUDEL 
Rating:
5.0

recevoir mais émail en Français merci

MICHEL BORDUAS 
Rating:
5.0

Would it be possible to have the website and every interaction in French? Some pages are translated. And if the other pages are, I didn't see/find a easy way to switch to another language. Thank you very much the service.

Gideon Zwygart 
Rating:
2.0

Pick up took more than 1hour because of IT issue

Mathieu-Philippe Tanguay 
Rating:
5.0

Merci infiniment au service à la clientèle, très accueillante,très gentille..rien de compliquer avec elle!!

SYLVIE TREMBLAY 
Rating:
5.0

Customer did not leave a comment.

Pascal Pelletier 
Rating:
1.0

How about customer service that ANSWERS THE PHONE? how about customer service that doesn't throw you back in the cue unceremoniously.? How about consitency between what you asked for and what you get? HOW ABOUT COURTESY FROM YOUR REPS? This company is absolute garbage and your service is appalling. It goes to show how multi nationals have a monopoly and it is the only way they stay inbusiness is because there are no alternatives. For shame. The stress and aggravation I got was only matched by the over-pricing. I will file a complaint with the OPC and all channels that I can find.

BENOIT LEDUC 
Rating:
5.0

All was great The owner or manager in Sorel was very helpful and courteous

Scott Cleroux 
Rating:
4.0

Service à la clientèle de la compagnie u-haul est nul. très très très mauvais service le pire que j’ai jamais eu.

Jessica Dallaire 
Rating:
1.0

Extremely rude staff

Stephane Quirion 
Rating:
1.0

I spend 2 hours on the phone to pick up m’y truck. I spoke to 5 peuples in your compagnie. I never recived that email, to supose prepare me. Check m’y drive licences in the moment to supose to pick up m’y truck? Not normal!

Padure Mihaela 
Rating:
5.0

Only one thing, if you want to do business in Quebec the main language is french. To bad your questions and informations are not in french. Besides this everything was fine. Thank you

RICHARD QUINN 
Rating:
5.0

Customer did not leave a comment.

marcel royer 
Rating:
5.0

Customer did not leave a comment.

DANIEL COTE 
Rating:
5.0

Customer did not leave a comment.

EXTERMINATION JOSEE PELLETIER 
Rating:
4.0

Customer did not leave a comment.

Jean Pierre Ratelle 
Rating:
5.0

Customer did not leave a comment.

Jean-Philippe Groulx Laroche 
Rating:
1.0

ce serait bien d'avoir le site en français aussi...comme en ce moment vous me poser les questions en anglais....j'ai trouver ça compliquer prendre possession du camion..je ne crois pas que je vais reprendre uhaul bientôt

Danielle Labadie 
Rating:
5.0

Très satisfait

GILLES BEGIN 
Rating:
3.0

Il étais ferme

Sylvain Morin 
Rating:
4.0

If the truck would come with straps it would be better

Gabriel LafleurHoule 
Rating:
4.0

Customer did not leave a comment.

Jonathan Dallaire 
Rating:
2.0

The truck was really dirty, the mobile pick up app is simply useless, the process is complicated, long and tedious. In this day and age, isn't it possible to apply a mobile model like Communauto, Car2Go or any modern vehicle rental service? Mobile unlock, driver verification BEFORE you are in front of the truck at -20 °C, or at least a functional app? Terrible experience overall.

Luis Angel Villegas Armenta 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN VERVILLE 
Rating:
3.0

Customer did not leave a comment.

MICHEL CANTIN 
Rating:
5.0

Le service à la clientèle de cet établissement est super. Par contre, celui de UHaul était médiocre car la communication téléphonique était en anglais et les informations pour la prise de possession de la clé n'était aucunement indiqué dans le courriel de confirmation.

Rémi Nadeau 
Rating:
5.0

Uhaul app does not work importing photos and at first, its complicated to pick-up the truck with mobile. Its an amazing idea to pick-up a truck at any time but it took me more than one hour just to do it. Just improve this processe and everything will be perfect

Louis-Philippe Bégin 
Rating:
5.0

Customer did not leave a comment.

NATACHA VUKOBRAT 
Rating:
5.0

Customer did not leave a comment.

DANIEL LEVESQUE 
Rating:
1.0

1 hrs 45 mins to get the keys to the truck, in addition to having gas, a fee of $ 30 I will call tomorrow to make a complaint, service and fees not to be mentioned, it was the first time I took your truck company

Dany Plourde 
Rating:
5.0

Customer did not leave a comment.

YVES CHIASSON 
Rating:
5.0

Customer did not leave a comment.

yann labelle 
Rating:
5.0

Customer did not leave a comment.

DANNY RESPETO 
Rating:
5.0

Très bon service c'est recommandé à tous

MARCEL MODÉRIE 
Rating:
3.0

A notre arrivé le camion était encastré dans la galerie et l’angle de stationnement des véhicules rendait la manoeuvre de sortie du stationnement difficile.

Melissa Arpin 
Rating:
5.0

Nothing to improve excellent service

Martin Cabana 
Rating:
5.0

Customer did not leave a comment.

Benoit Roux 
Rating:
5.0

Customer did not leave a comment.

Martin Grenier 
Rating:
5.0

Customer did not leave a comment.

JEAN-MICHEL FUGERE 
Rating:
4.0

Customer did not leave a comment.

Valerie Chase 
Rating:
5.0

Service rapide et courtois !

Benoit CHAMPEAU 
Rating:
5.0

I rented the truck to move from Montreal to Kitchener. Although I ,made my reservation long time before the pick up date. I was advised that a truck in Montreal was not available just one day before and that I had to travel to Sorel-Tracy instead, which is 90km away. Although I got 90km compensated for the additional km, I still had to drive there to pick the unit up, so additional 2x90 km for my personal car, plus gas and in addition I lost 2 hours that I planned for the move. I was coming from Kitchener. Although I was advised during the reservation that a truck might not be available, I was not very happy to be informed just one day in advance that in fact there was not one available. The people at Sorel Tracy were very very nice and helpful, but I think that your scheduling team could do better.

DIETER BALDAMUS PAASCHE 
Rating:
5.0

Customer did not leave a comment.

GURMEET, SINGH CHANI 
No reviews have been submitted for this location.

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