Customer Reviews for Reliable Storage
(Distribuidor de U-Haul del vecindario)

Clasificación:

5.0

super nice people to work with

Rating:

1.0

Added a 20$ convenience charge because they had to check our trailer back in. Ridiculous!!!

Rating:

3.0

The screwjack on the car trailer needs to be replaced. It took the gorilla in me to turn the crank handle to get the trailer uncoupled/coupled/uncoupled/coupled. The EZ load ramp on that new truck was disappointing. It should be a couple of feet longer to reduce the ramp angle. Otherwise, all was well. The truck was a gas pig, as expected.

Rating:

5.0

Very helpful. I was impressed at how easily they made my rental.

Rating:

5.0

It seem like the customer has to pretty much do all the work himself to get a piece of equipment.

Rating:

3.0

Lady was a bit rude and seemed destracted. But glad she was able to get us with a trailer.

Rating:

5.0

Everything was great but when I was driving eventually it said low on oil. That was the only thing .

Rating:

5.0

Best management uhaul has… Brittany is the best!

Rating:

5.0

Make sure the seats are adjustable and slide to ajust for shorter drivers.

Rating:

3.0

Lots of stuff just laying around and with the electronic gate a bit of a challenge accessing equipment, but other than that it all worked out.

Rating:

5.0

Returning the rental using my smart phone not a very pleasant experience. I spent a hour trying to set up an account. Since I returned after regular business hours. .The account would not accept my location using it's GPS I guess. Next time ,I will make the return during normal business hours .

Rating:

4.0

Brittany is the best! Wouldn't go anywhere else.

Rating:

5.0

Couldn't have asked for a better experience. People are very nice and helpful. Will always rent from this location. Never had a bad experience.

Rating:

5.0

Great customer thanks for everything

Rating:

1.0

No code for gate ever given, another uhaul rental person let us in. On return date, gate was wide open with no employees. The app does not take pictures, half an hour to get vehicle, half an hout to check out. Had to find out on reddit to not use the app and just use the website to take pictures. Vehicle was great but i will never again use online checkin/checkout. Will only go when employees are working.

Rating:

3.0

After hours check-in with uhaul.com was a NIGHTMARE! It web app wouldn't continue on my android phone after I loaded pictures of the mileage and gas gauge. When I reloaded the page and tried again it wouldn't read the location from my phone. Finally we tried from my wife's iphone and got it to work but then it wanted me to take pictures of how clean the truck was, but by that time a worker had taken the key from me, moved the van behind a gate and locked up. It took me well over an hour to return the van using that POS web app.

Rating:

5.0

While the person on the phone helped us....for sure we were a source of irritation as we were technically "challenged".. We don't hav the latest phone...and the website indicated we had a choice to pay onsite or over the computer. We had chosen onsite, and then had to be talked thru the phone procedure as it really hadn't been an option.

Rating:

1.0

No room to park truck at facility. Had to park on street in front. Was charged a cleaning fee after moving in downpour of rain. Go to another location. They will rip you off.

Rating:

5.0

Everything went so smoothly and effortlessly. WE'd do it again in a minute!

Rating:

5.0

Britt was great. Very knowledgeable about the trailer hookup procedure. Completed the entire rental via the phone. Will use this uhaul facility again. Thanks!

Rating:

5.0

Everything was simple and quick. But completely through.

Rating:

4.0

The door on the trailer was a little difficult to open at times.

Rating:

5.0

Actually, the young lady working that day was very helpful and knowledgeable about the equipment. I would definitely use this business again and will recommend to friends and family.

Rating:

5.0

Brittany and staff were the best! I would rate them a 15 out of 10 if that were possible. Keep up the great work.

Rating:

5.0

This location is the only place I will rent from. Brittany is so helpful, accomodating and pleasant to work with, and the fact that she runs that office all on her own, is amazing in itself. She is awesome!!

Rating:

2.0

The only saving grace through this whole debacle of a uhaul rental experience was the lady at the storage unit place, Brittany. She has good customer service, but she did mess up with putting the key in the box as well.

Rating:

5.0

All good

Rating:

3.0

Cable lighting hookup for brake/ running lights only worked with their equipment. Not same as our budget truck rental

Rating:

3.0

It's a little crowded in the pickup area, spreading things out would make it a lot easier to get stuff.

Rating:

5.0

Always go out of there way. Only will rent from them. Nice and always helpful

Rating:

5.0

This is an excellent dealership. The manager is very helpful, friendly and courteous.

Rating:

5.0

There were empty bottles and snow all inside the cab. There were cigarette butts in the back… the truck was really nice though besides that. When we went to pick up the truck the one we were assigned was behind another truck and had snow up to the door. Luckily the maintenance guy was there because he called the owner and she was able to get us in another truck. This is after our reserved truck pick up location had been changed three times… we did have a winter storm that day, not fault of this location, they were great getting us what we needed even though they weren't open because of the snow.

Rating:

3.0

I recommend this location due to their customer service. Loss of one star due to the cramped facility and another due to open bays filled with trash.

Rating:

2.0

The app for remote pickup was not working and I called U-Haul customer service. There was a 40 minute wait time which is unacceptable. Luckily, the local rep responded and was very helpful. The truck itself ran horribly. It either needs maintenance or to be retired.

Rating:

5.0

All was well. Friendly people, efficient service. Overall a very good experience from a consumers perspective.

Rating:

5.0

Staff was very helpful!

Rating:

5.0

Always a great experience at the Shorewood location!

Rating:

2.0

The pickup was easy enough but the inside of the truck was a mess. There were deep pockets of standing water in the drivers door, there were several empty McDonald's cups & Gatorade bottles left inside the truck along with misc paperwork & trash. I threw the trash out, but thought that the truck would've been cleaned out before I picked it up. It was very annoying. I've never had an experience like this with UHAUL before.

Rating:

5.0

ALL WAS GOOD

Rating:

4.0

I was shocked and scared with the drop off procedure. I made my way thru it, but was worried I couldn't figure it out. All I thought about was I'd be charged $20 for having to check in in person the next day. Luckily I figured it out. Happy for that! Truck worked perfectly.

Rating:

5.0

I think you're doing everything right! We always have a good experience renting from you!

Rating:

5.0

Always a great experience! I live less than a mile from two UHaul dealers and always use the Shorewood facility.

Rating:

5.0

The team at this location are great. Super easy to work with.

Rating:

5.0

The lady who works here is clearly a hard working woman. She was always very polite, helpful, and knowledgeable. Would use again if I had storage needs.

Rating:

5.0

We had a great experience with Reliable Storage and will use again if we ever need storage in the future.

Rating:

5.0

I was at this location for nearly 10 years and found it to be extremely secured, and the staff very helpful and friendly.

Rating:

5.0

We have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!

Rating:

5.0

The storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.

Rating:

5.0

Staff was great and wish more were like them.

Rating:

5.0

Awesome

Rating:

3.0

Brittany was great to work with.

Rating:

4.0

Very nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyone

Rating:

5.0

The location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available

Rating:

4.0

fine.previous to making reservation over the phone, went to location only to find it was closed during open hours, otherwise, service was fine both on the phone and at storage.

Rating:

5.0

Overall, excellent! Brittany was very helpful in setting up over the phone and in person. The unit was available and fit my needs. Thank you.

Rating:

4.0

Even though we did not need the storage area at this time the personnel at this facility have always been very helpful and provide excellent service. Would recommend this facility. Thanks.