Customer Reviews for Reliable Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The person who put the trailer on my truck did not secure the ball hitch, when driving down highway 57 in a construction zone the trailer detached itself from the truck and almost killed us and almost caused a huge accident with other vehicles. It kept swaying back and forth hammering my truck and pushing the back end, surprised it didn't flip over. I was able to get up and over the embankment, my son and I had to lift and get the trailer back on the ball. tons of weight. This guy who hooked up the trailer said he had a broken hand, no excuse, it could have killed my wife and I and others on the road.

Rating:

4.0

The rental experience was great overall. Equipment was outstanding. Two quick suggestions: the pick up was a bit confusing. Would be nice if agent who confirms pick up location had a quick sheet if location specific pick up details. The wait time to speak to an agent when calling back to confirm my pick up location was 58 minutes. That's a bit crazy. The agent who called was rushed but efficient.

Rating:

5.0

Nothing… everything was perfect!

Rating:

5.0

Brittany at uhaul in shorewood off geneva street is the only reason I rent from U-Haul. She is the most professional, kind hearted, hard working, and friendly person I've ever met. She is an asset to this company.

Rating:

4.0

The return process was a nightmare. Your website is not clear at all. The directions on the paper given to me say to go to uhaul.com\share to do a self return. which i did becuase the return location said their computers were down and they couldnt help me. i then clicked the return button, but when you go to that next page it gives you options to log in or to look up your contract. I selected look up contract, but if you use that option it no longer gives you the option to continue the return process. It seems the only way to complete the return is to log in, which was not clear at all. So I tried to reach out by phone, bu thtere was over an hour wait on the phone, so I tried online chat, which your message suggests, after 30 minutes of waiting for chat when it said it would take 14 munutes, they just said they couldnt help at all. so back to the phone to wait over an hour only to have it hang up as soon as it connected us. super horrible experience in so many ways.

Rating:

5.0

Excellent customer service. Overall process to rent went very smooth and returning equipment was great.

Rating:

5.0

Staff was very helpful & friendly! Would definitely use this location again! Thanks

Rating:

5.0

The attendant was extremely helpful. I would go there again, and also recommend the location to anyone. Thanks for all the help!!

Rating:

5.0

The customer service is great. We had a last minute need for a truck and she accommodated us right away. The process was easy and smooth. I highly recommend this place.

Rating:

5.0

Best UHaul experience ever. Staff was courteous and helpful. Rental process was pretty quick and easy. The 9' Van I rented was new, clean, and worked fantastically for my needs. Definitely recommend this location.

Rating:

5.0

Excellent service all the time!.

Rating:

5.0

Britney was excellent at scheduling or truck for pickup

Rating:

5.0

I was hauling an antique auto 1929 Ford, it was a tight fit with tall skinny tires, hard to keep straps secure on tires. Worked out with additional strapping

Rating:

5.0

Great place to rent your trailers from. Nice people to work with. They will call or text you back.

Rating:

1.0

My reservation was originally scheduled for July 9, 2022 at 9:00 a.m. to be picked up at the Mokena location off Front Street. Around 8:00 p.m. on July 8, I received a text from U-Haul letting me know I could start the check out process online. I noticed the reservation details had changed and my pick up was now scheduled for July 9 at 12:00 p.m. in the Richton Park location. I called the Mokena location and spoke with the owner who then informed me that the truck they originally had reserved for me wasn't working properly so she was going to go to the Shorewood location to see if she could get me a truck to be picked up the following morning in Mokena. She called me around 7:30 a.m. on July 9 to confirm that she was able to get a truck for me so my original reservation could still be honored. We arrived in Mokena to pick up the truck and during the check out process, the owner (who checked us out) nor the employee who showed us where the truck was informed us of a check in process if the truck was to be returned after hours other than to fill the gas back up to where it was when we picked it up, where to drop off of the keys and where to park the truck. I ended up getting charged a $20 convenience fee on my credit card because no one told me I had to verify the return of the equipment online if I was returning it after hours. I have moved many times and I have rented from U-Haul before, and I have never been informed of any kind of online check in process nor have I ever been charged a $20 convenience fee for a U-Haul representative having to do it for me. Had I been told that I needed to check the truck back in online after dropping it off, I would have done it. I am very disappointed in the lack of good and quality customer service (just in general these days) but with this entire U-Haul experience. First, my reservation gets changed and no one notifies me; I have to call to find out after receiving a text message to begin the online check out process. Then, I am not informed of the complete check in process when we checked out the truck which resulted in me getting a charged a ridiculous convenience fee. At this point, not only would I probably not use U-Haul again for anything, I would definitely not recommend them to anyone either. It's very unfortunate as I've generally had good experiences with U-Haul over the years and thought it was the better option versus hiring a moving company since my last three experiences with moving companies have been disasters.

Rating:

4.0

Once I found it every thing went smooth

Rating:

3.0

Inefficient online experience. I arrived at the location expecting to get my keys and go. An hour later finally completed. I pre registered and nothing was said about vouching for my identity or having a passport. Very confusong

Rating:

5.0

Nice people convenient and simple thank you!

Rating:

5.0

The plates on trailer were expired, second time renting trailer and both times the plates were expired. Dents on the outside, with leaks in the roof. My stuff in the trailer got wet.

Rating:

5.0

super nice people to work with

Rating:

1.0

Added a 20$ convenience charge because they had to check our trailer back in. Ridiculous!!!

Rating:

3.0

The screwjack on the car trailer needs to be replaced. It took the gorilla in me to turn the crank handle to get the trailer uncoupled/coupled/uncoupled/coupled. The EZ load ramp on that new truck was disappointing. It should be a couple of feet longer to reduce the ramp angle. Otherwise, all was well. The truck was a gas pig, as expected.

Rating:

5.0

Very helpful. I was impressed at how easily they made my rental.

Rating:

5.0

It seem like the customer has to pretty much do all the work himself to get a piece of equipment.

Rating:

3.0

Lady was a bit rude and seemed destracted. But glad she was able to get us with a trailer.

Rating:

5.0

Everything was great but when I was driving eventually it said low on oil. That was the only thing .

Rating:

5.0

Best management uhaul has… Brittany is the best!

Rating:

5.0

Make sure the seats are adjustable and slide to ajust for shorter drivers.

Rating:

3.0

Lots of stuff just laying around and with the electronic gate a bit of a challenge accessing equipment, but other than that it all worked out.

Rating:

5.0

Returning the rental using my smart phone not a very pleasant experience. I spent a hour trying to set up an account. Since I returned after regular business hours. .The account would not accept my location using it's GPS I guess. Next time ,I will make the return during normal business hours .

Rating:

4.0

Brittany is the best! Wouldn't go anywhere else.

Rating:

5.0

Couldn't have asked for a better experience. People are very nice and helpful. Will always rent from this location. Never had a bad experience.

Rating:

5.0

Great customer thanks for everything

Rating:

1.0

No code for gate ever given, another uhaul rental person let us in. On return date, gate was wide open with no employees. The app does not take pictures, half an hour to get vehicle, half an hout to check out. Had to find out on reddit to not use the app and just use the website to take pictures. Vehicle was great but i will never again use online checkin/checkout. Will only go when employees are working.

Rating:

3.0

After hours check-in with uhaul.com was a NIGHTMARE! It web app wouldn't continue on my android phone after I loaded pictures of the mileage and gas gauge. When I reloaded the page and tried again it wouldn't read the location from my phone. Finally we tried from my wife's iphone and got it to work but then it wanted me to take pictures of how clean the truck was, but by that time a worker had taken the key from me, moved the van behind a gate and locked up. It took me well over an hour to return the van using that POS web app.

Rating:

5.0

While the person on the phone helped us....for sure we were a source of irritation as we were technically "challenged".. We don't hav the latest phone...and the website indicated we had a choice to pay onsite or over the computer. We had chosen onsite, and then had to be talked thru the phone procedure as it really hadn't been an option.

Rating:

1.0

No room to park truck at facility. Had to park on street in front. Was charged a cleaning fee after moving in downpour of rain. Go to another location. They will rip you off.

Rating:

5.0

Everything went so smoothly and effortlessly. WE'd do it again in a minute!

Rating:

5.0

Britt was great. Very knowledgeable about the trailer hookup procedure. Completed the entire rental via the phone. Will use this uhaul facility again. Thanks!

Rating:

5.0

Everything was simple and quick. But completely through.

Rating:

4.0

The door on the trailer was a little difficult to open at times.

Rating:

5.0

Actually, the young lady working that day was very helpful and knowledgeable about the equipment. I would definitely use this business again and will recommend to friends and family.

Rating:

5.0

Brittany and staff were the best! I would rate them a 15 out of 10 if that were possible. Keep up the great work.

Rating:

5.0

This location is the only place I will rent from. Brittany is so helpful, accomodating and pleasant to work with, and the fact that she runs that office all on her own, is amazing in itself. She is awesome!!

Rating:

2.0

The only saving grace through this whole debacle of a uhaul rental experience was the lady at the storage unit place, Brittany. She has good customer service, but she did mess up with putting the key in the box as well.

Rating:

5.0

The lady who works here is clearly a hard working woman. She was always very polite, helpful, and knowledgeable. Would use again if I had storage needs.

Rating:

5.0

We had a great experience with Reliable Storage and will use again if we ever need storage in the future.

Rating:

5.0

I was at this location for nearly 10 years and found it to be extremely secured, and the staff very helpful and friendly.

Rating:

5.0

We have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!

Rating:

5.0

The storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.

Rating:

5.0

Staff was great and wish more were like them.

Rating:

5.0

Awesome

Rating:

3.0

Brittany was great to work with.

Rating:

4.0

Very nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyone

Rating:

5.0

The location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available

Rating:

4.0

fine.previous to making reservation over the phone, went to location only to find it was closed during open hours, otherwise, service was fine both on the phone and at storage.

Rating:

5.0

Overall, excellent! Brittany was very helpful in setting up over the phone and in person. The unit was available and fit my needs. Thank you.

Rating:

4.0

Even though we did not need the storage area at this time the personnel at this facility have always been very helpful and provide excellent service. Would recommend this facility. Thanks.