We reserved the Appliance dolly online because online it said the location had it. We get there we verify all the details including the dolly. He comes out with a utility dolly instead. Prior to though he says yes he has appliance dolly, knowing he didn’t have the correct one. Even his co worker or partner agreed with us that he initially agreed to have the appliance dolly. I feel like our finally cost were also too much ! It went from being $45 to $67 to $77 by the end and that is having it less than a few hours and we put the gas back into the truck that we were supposed to. I will not get a U-Haul from that location again and wouldn’t advice anyone else to either.
Ireana D
Customer Reviews for Regency Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were wonderfully helpful. Quick service and explanations for every transaction. Please Thank them!!!
Christine FI love the ladies at Regency furniture I can't wait to buy some furniture. They just gained a new customer.
Nikitha ENothing
Joseph PI turned in the uhaul 2 hours prior to the time it was due. It was due back with 1/2 of a tank. I returned it with 3/4 of a tank just to be generous and then was charged an extra $55 the next day because they “forgot” that I turned it in. Still waiting on my refund…….
JUSTIN WNo complaints
Nicollette BEverything was great
Angela BI returned the truck and dropped the key 12 hours earlier through an app but was charged $20 (if returned after hours).
Marvin DThis location is in a furniture store off of a busy road and it may be a bit difficult to enter and park depending upon how many customers are present.
Kellie FBetter service, didn't tell me about the terms that I would be charge twice and not once..
Bridgitte GN/A
Juliana MNo renten en esa company
Alberto CVery nice employee
Peter TGet brakes checked
Kenneth TThey were short staffed and could not come out and inspect the trailer or the number of blankets but did not hear of any issues so all was good.
Steven WThis gentleman did a great job explaining how the drop off system worked and tried to help us the best he could.
Jeremy HNone
Rose SNotify ahead of time if equipment ordered is no longer available
Paul HI have rented from this place before and staff is always friendly.
William NMake sure the trucks are usable and equipped correctly find different pick-up spots and hire new customer service people
Cindy MThumbs Up 👍
MICHAEL SLocation and the lady employee that helped me get and return the uhaul was awesome
David CThe location told me I could affix the trailer myself or wait 30 minutes for workers to do it. I opted for the latter. The young man that affixed the trailer did not do so correctly and it came off my truck as soon as I drove off the location premises into a busy road. It almost caused an accident.
Freya EThe truck was in poor condition and only half full.
Robert DVery slow service, paperwork not accurate
Christopher AThere was trash left in the back of the truck. Dog hair was all over the front of the seats, ashes all over the front inside, weed was on the seats, the tire pressure light was on and a message that said put air in the tire and not to mention the bad smell inside. I have pictures and a video of the truck. NEVER choosing this location ever again.
Sharine JExcellent customer service. You get more for your money!
Carl DPrice was a little expensive based on the size of truck. I rented a uhaul a month before that was an open bed truck and the price was 15 dollars cheaper Same distance but truck was more.
Deborah RThe expectations from me was not applied to the previous renter. The truck was filthy all around. I was charged for additional hours but rented the truck for 2 days.
Felicia PDO NOT RECOMMEND REGENCY OF FAYETTEVILLE NC DO NOT BAIT AND SWITCH DO NOT CHARGE CUSTOMERS TWICE DO NOT REQUIRE PHOTOS IN BLINDING RAIN
ABDUL HExcellent customer service
Kimberly BStaff was very friendly, professional and had a good sense of humor. Moving is stressful. She made it easy to return and we appreciated it so much.
Patrick HI wouldn’t recommend this service to ANYONE!!! Absolutely the worst service I have ever in my life received! I was over charged for fuel, mileage, and hours of usage $230 and 2 days before Christmas! I’ve been getting the run around from so many different people it’s ridiculous. A manager named Joy and customer service representative named Robert Dempsey tried to help but only resulted in absolutely nothing. False hope on when my money would be refunded. Sitting on the phone waiting for hours to speak with someone to help me. This company is a unprofessional and a disgrace to anyone looking for help when moving! I would NOT RECOMMEND THIS COMPANY TO MY DOG! Horrible service and they are thieves and will rob you if you let them!
Jenee' WNever went outside to look over the truck. The gas was not @ 1/2 tank like the contract said
Jeffery PRegency Furniture reported false information; claimed the fuel was not filled in accordance with the contract. Conclusion: Photos are photos. Math is math. One cannot argue with facts and we were refunded our money.
Lewis KVery courteous kind and professional
JAMES GThey over charged me.
Donna GDrug addicts in the parking lot where vehicle/equipment is being rented from. Not safe at all. Online took 30 mintues just to check in and didn't allow to finish uploading photos of equipment being picked up. I called and reported to representatives what was happening with the check in, shape of the vehicle and representatives was very flustered and couldn't handle a customer service call. I was trying to explain to her, but she'd put me on hold and interrupt me. There was damage, old customer receipts from previous rentals, but the representatives didn't give me the chance to tell her about the receipts that held personal information about previous customers. I asked her if she had an email I can send the photos to and said, no. She took an incomplete report and just dismissed me and said there would be one put in. Her name was Valerie. This rental location was a nightmare, but I rented 2 weeks before from the Carolina Storage and it was a much better location and smoother check in, the Bragg Blvd location was horrible and dangerous.
Francisco MThe original location where I originally made the reservation for did not have a truck available. I was sent to this location and that was unacceptable. I reserved the truck for 4 pm but received the truck at 5 pm!!! Bad business in my opinion!!!
FETINA HAbsolutely Nothing everything was AMAZING
Shondria WThe lady’s they’re so friendly and kindly! Next time I’m going back in that location
Natalia nCalling customer service, then being transfer to another phone number. The amount of wait time.
Ernest RParking lot was pretty full, it was a bit difficult getting a 26' van and auto transport in a reasonable location without blocking anything.
Robert RNot one thing everything ran smoothly for my family. THANKS!
Sheila ARose and her team were on point. I appreciated the service that they showed
Willard TThe van was super dirty with food residue , moody, etc
Jocelyn JThis office was prompt and courteous. I would recommend their service.
Michael HACTUALLY clean the truck BEFORE a customer rents it.
ANTONIO PTruck was damaged. We returned the truck after a day and received a bill of $95 which contained an additional charge of $10 for equipment I neither asked for nor received. When I checked the receipt online it was zeroed out and the full amount of $356 was charged.
GIllian JWe really appreciate being able to rent on a Sunday as that was our only day available to move.
Amanda DGet better customer reps who know what they are doing
Sierra LActually put the key in the box. I was supposed to be able to pick truck up at 8. Key wasn’t in there informed me to come back 9:45/10am. Then when I called to have the pickup at a different location that was open and had a truck available person I talked with said she would reconcile the transaction and send it to other store, and let them know I was coming. That never happened so I had to call again and just cancel the whole thing so the other store could help me. Piss poor service until I got to the other store.
Julie SI would recommend this place with a suggestion that when truck is dropped of the rep will check for cleanliness. I was accused of truck being dirty when on the rental day I did note truck was dirty. Was only allowed one picture.
Julia MVisual does not leave a good impression. After hours drop off so no personal contact, customer was professional on the phone
LOWELL B