Customer Reviews for Red & White Supermarket
(U-Haul Neighborhood Dealer)

339 reviews

6550 Rivers Ave   North Charleston, SC 29406

(843) 573-4710

Office Hours

  • Mon-Sun: 10 am–6 pm

Services at this Location:

Contact Us

(843) 573-4710

6550 Rivers Ave
North Charleston, SC 29406

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–6 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

One of the best experiences I have had for a long distance move! Would rent again without hesitation. Great prices and easy to drive!

Ingrid McDonald 
Rating:
1.0

My original order got cancelled without explanation. I could not get ahold of the location. I called the 800 number and they couldn’t get ahold of them either. I got transferred to pick up the truck at a different location. We I got there it was empty, no one was working there. The store next door said they left around noon. I again called the 800 number and got sent to a third location. Finally, I got to a place that had employees and trucks, however, the fuel gauge on the contract wasn’t accurate and it was a headache to get them to change it. I spent over an hour trying to get the truck and contract correct because the plane definitely placed a priority on gas station customers over U-Haul customers. When I left, the check engine light came on less than 10 minutes down the road. I called the place I picked it up and told them. The lady said “ok” and hung up on me. I then called the 800 number again and was transferred over and over before anyone could even take a note of the check engine light being on. I have rented U-Hauls many times (I’m military so I move a lot) and never had a bad experience before, but I am very disappointed by this experience.

Johnathan Schraub 
Rating:
3.0

Customer did not leave a comment.

EDURDO LARES 
Rating:
5.0

Customer did not leave a comment.

Dia Burghol 
Rating:
1.0

Lady said "we are closed at 3pm because it is Sunday, and people dont work Sunday", then made a call and made us wait, then simply gave us a key without any paperwork whatsoever. Truck cabin had a strong smell of cigarette and gas was almost out. on a different hand, customer service at the phone was courteous and helpful. This is location is certainly the worst, though.

Carlos Garcia 
Rating:
1.0

This place should be stripped of it's U-Haul affiliation. I called to confirm my rental the day before. Yet, when I arrived, I was told they were closed. A woman in the adjacent mini-market had a BUCKET of keys she fished through and gave me keys to a truck. Then I was handed a phone to speak to an unidentified individual. I took the truck but as I was leaving, I received a text asking me to confirm my license plate number. It did not match. I replied to the text that the plate didn't match. FURTHER, I called 1-800-UHAUL FIVE times to correct the plate number. I was not succesful and was disconnected on four of the calls. Drop off in Alexandria was a delight. Genise was kind and undertstanding.

Tracey Moorhead 
Rating:
5.0

I was very happy with everything from Start to finish ..***********10

Cesare Trapani 
Rating:
4.0

Customer did not leave a comment.

Jim Platt 
Rating:
2.0

We asked the lady if we could get the truck early; because, we had good travel time &she told us the pick up was self & the key was inside! As we couldn't get the app to work & called in to the store, she told us to come back in & she'll give us the key! Just wasted our time!

TRACY SIMON 
Rating:
5.0

Customer did not leave a comment.

DEVIN CLEMENT 
Rating:
2.0

Customer did not leave a comment.

Elias Mcdonald 
Rating:
3.0

Customer did not leave a comment.

carl creel 
Rating:
2.0

Customer did not leave a comment.

Julius Stegall 
Rating:
2.0

The truck was dirty inside and out trash, candy, wrappers, Band-Aids, dirty tissue, stuffed into the handle of the passenger door of the truck, had four drawers of furniture and leaves, and another piece of furniture laughed inside, and we had to wait on a lady to help clean up some of it we lost almost 30 minutes time. We do not recommend this location we even had to help clean just to get going on our trip.

William Hardin 
Rating:
4.0

Customer did not leave a comment.

Jeannette Swanzy 
Rating:
5.0

No one checked the vehicle before my pickup. They took pictures of all the dents and broken mirror. The cab floor was filthy. I had to clean before I left. Blanket left in back of truck.

barbara rogers 
Rating:
5.0

It was raining, and I just dropped the key off to the front counter and was good to go. I got an email receipt a few hours later.

Stephen Prout 
Rating:
2.0

Terrible customer service. They also didn’t register that I returned my unit, prompting a phone call from Uhaul asking where it was.

Kyle Jackson 
Rating:
5.0

Customer did not leave a comment.

Rilesh Mohan 
Rating:
5.0

I called after hours. The lady who answered was nice. She let me know it was closed but I could still drop off the trailer as long as I didn't need assistance. She told me where to park the trailer. I'd use this location again.

Malaika Richard 
Rating:
5.0

Customer did not leave a comment.

Allison Bradley 
Rating:
3.0

Customer did not leave a comment.

Logan Barnes 
Rating:
2.0

Super sketchy drop off. Very unhelpful lady inside.

Wayne Pflum 
Rating:
5.0

Please check the air in all U-Haul trailers and truck tires, at all locations on a regular basis soon as someone returns it should be checked . I have always had problems with the air in the tires. The PSI is never what it should be. I check them and make them all even with 5 lb under the recommended PSI every time I rent a truck or trailer. Thank you

Alicia FORT 
Rating:
2.0

Horrible dirty lot with glass bottles and trash everywhere!

Marlene Hunsberger 
Rating:
2.0

They were not able to answer any question and/or give any help. They told me to go down the road to the main UHAUL operation. I was able to talk my car off the car carrier without any help from them.

Charles Anderson 
Rating:
2.0

Did not due any due diligence upon arrival. Grabbed the key from me and let me leave.

Austin Smith 
Rating:
3.0

There is a beautiful location right down the road with friendly people. Not sure why it wasn’t an option in the app.

Lee Schultz 
Rating:
2.0

Clean trailer and customer service needs to be better

Christopher Chambers 
Rating:
1.0

The lady at the desk was rude and dismissive. She was made I didn’t not drop off where she wanted me to drop it off, despite no one being there to tell me where to drop it. She didn’t even complete the check in, she just pushed the contract back to me and said ‘you’re all done’. I had to call corporate office to notify them of the drop off date as completed. Agent on the phone even commented on how rude the woman at the location was. I’d never go there again!

Craig Tangeman 
Rating:
5.0

Customer did not leave a comment.

Frank Jones Jr 
Rating:
5.0

Customer did not leave a comment.

Charles Quinn 
Rating:
1.0

I already paid $234.33 for the trailer on april 5th 2023 at "Clean Air Truck Rental" in Cumming GA, and returned it to "Red and White" on april 7th 2023 @7:30. Today(June 17th 2023) you fraudulently charged me $152.60 for "extra days". There were no extra days with the trailer. I had it for less than 3 days. Reverse these charges IMMEDIATELY or I will report you to my banks fraud department and consult my attorney. I have pictures of the drop off that are date and time stamped, emails, and receipts of the original transaction and the original contract agreement proving what I say is true and correct. The receipt you(Uhaul) sent me is false, made up, and the information on it is fraudulent. You have until Monday June 19 by the end of buisness day to reverse these charges or I will tell my attorney to initiate legal procedures against Uhaul in the amount of $500,000 for fraud, false advertising, and stress related negative health effects endured and caused by Uhauls negligence in billing its customers in a fraudulent and deceitful manner.

Eric Johnston 
Rating:
4.0

Customer did not leave a comment.

JORDAN WILKERSON 
Rating:
3.0

Their customer service is poor. They were helping me and someone came in with whom they conduct business services, they stopped helping me to help them. When I returned the truck, she could not properly check me in because she was working by herself and couldn't leave the store. I was not pleased with the service. The cab of the truck was not cleaned.

CANDACE HOLMES 
Rating:
1.0

FUCK UHAUL!!! For a month you stupid mother fuckers accused me of stealing a trailer, then send me a certified letter stating you are going to prosecute me for stealing a trailer! Are you fucking kidding me? So for the past month I’ve been harassed by you dumb mother fuckers. Not even an apology or a fuck you to me by your piece of shit company. A $40 trailer rental has cost me a month of stress and anguish because of your fucking mistakes. FUCK off!

Timothy PENDLEY 
Rating:
3.0

Customer did not leave a comment.

John Neil 
Rating:
1.0

What a dump, a old dirty convenience store in a bad part of town.

Jeff Dockey 
Rating:
3.0

Customer did not leave a comment.

Natalie Schenck 
Rating:
5.0

Customer did not leave a comment.

maya fogle 
Rating:
1.0

Back of the Truck was dirty

Daniel Diaz 
Rating:
4.0

Easy to access. Dropped off on Sunday; wasn’t sure who to contact. Used app to confirm drop off. As tried to add pictures through app, I was logged out as drop off completed and couldn’t reaccess.

STEVEN ROTHMAN 
Rating:
5.0

Customer did not leave a comment.

michael ruiz 
Rating:
3.0

Customer did not leave a comment.

DAVID EDWIN 
Rating:
1.0

The details regarding the rental was not convey correctly and it caused me to go over the mileage. I was under the pressure that my mileage was unlimited. I requested a Regional manager to contact me regarding my account.

Jennifer Anders 
Rating:
1.0

They charged me $20 for fuel when I left it a half a tank over what I picked it up with . I don’t think they knew what to do with the truck when I returned it not to mention their inability to comprehend English.

PHILLIP ROLAND 
Rating:
4.0

The staff at the Red & White were very polite and helpful; however, this was NOT the location my reservation was for. I arrived at the reserved location to pick up my reserved trailer, only to be told that the last trailer had been rented earlier that day, and that I would need to go to the Red & White to retrieve a trailer. I regularly rent a U-Haul at the end of February for a school field trip, and this is the second time in 2 years that I have had to go to a different location to retrieve the equipment that I had reserved at the credit union. Last time, I had to travel several miles to find what I needed. As I am a teacher, this is incredibly inconvenient, as I am on a tight schedule when picking up the equipment on my planning period. That is the reason I have always chosen the rental location closest to my school. I am very frustrated that for the past two years, the word RESERVATION has meant nothing when it comes to my experience with UHaul. I don't think I will be renting from this company again.

John Rogers 
Rating:
4.0

Very Friendly and helpful

David Boyer 
Rating:
1.0

Customer Service

comeisha beck 
Rating:
1.0

I don't know Uhauls protocols. I went to the counter of Red and White Groceries (also Uhaul) and asked where I turn in the truck. The gentleman motioned for me to just give him the keys and said that was it. I didn't get a receipt or anything and now I'm being charged an extra day

DAWN BERGLUND 
Rating:
4.0

Customer did not leave a comment.

MASON MIZZELL 
Rating:
2.0

Customer did not leave a comment.

Jeffrey Burke 
Rating:
3.0

Customer did not leave a comment.

Timothy Haugen 
Rating:
1.0

Owner came out and yelled at me and was incredibly rude.

Ashley Welsh 
Rating:
4.0

Customer did not leave a comment.

Ronald Benjamin 
Rating:
2.0

Truck was dirty in the cab. I have a video. They didn’t have a dollie that I paid for. The truck had issues. Very rude service.

Sarah Smock 
Rating:
5.0

Customer did not leave a comment.

Grant Turner 
Rating:
4.0

Customer did not leave a comment.

Kathy Murphy 
Rating:
3.0

Customer did not leave a comment.

Lakeasha Rivers 
Rating:
1.0

My reservation wasn’t taken for 22 Nov to 7 Dec instead of 22 Nov to 2 Dec as I requested. I was told when I got to drop off location I could have it corrected and get my money back. Was a lie. I was taken for a ride in more ways than one. Very disappointed.

Taron Gantt 
Rating:
3.0

It wasn't clear how to return to this location. I went into the convenience store and asked the clerk. She said to just put the trailer on the side of the building. Fortunately, I remembered that I got a text from U-Haul on how to check out. The website was easily to follow for check out.

Emmanuel Oliver 
Rating:
5.0

Easy return process and very courteous

Craig Short 
Rating:
1.0

I would not recommend anyone to go here for a uhaul. They are very unprofessional, don’t speak very good English and the person who does the booking for uhaul isn’t there; you have to talk on the phone for the person to do the transaction. The equipment that they said they had on the website, they didn’t have, so they gave me the runaround to find the equipment on my own. They charged me for a truck for damn near $500 dollars that I never moved off the parking lot and told me verbally that the truck was canceled but no email confirmation for it and I’ve been fighting for a refund since 10/16/2022. It is now 10/24/2022 and still nothing. They have really inconvenienced me with charging me way more money and them not having everything I need when they said they did. Inconvenienced me from the 6 hour drive that I needed to take. No one wants to answer the phone when you call. So you have to go to the store to do anything. This is a convenient store in the rough part of North Charleston where they steal the equipment and the people who are doing the uhaul rentals there really don’t speak very much English so please if you are going to get a uhaul go to the actual uhaul store and not one of these knockoff places because you will get ripped off like I was. Just go to Penske. You get newer trucks and be equipment and everything is done at ease. Didn’t even take me 10 minutes to get everything I needed and they relieved my anxiety, stress, and inconvenience that uhaul has brought me. I will never deal with uhaul anymore after this.

Sherrell Brown 
Rating:
5.0

Only issue was that the trailer had been used by someone to sleep in and there was bedding and trash left from that. Otherwise it was ready for use.

JERRY ALLISON 
Rating:
2.0

Inside cargo box there were empty alcohol containers and some trash.

DAVID MOLONY 
Rating:
1.0

Location is horrible, rude and unhelpful employees. Be prepared to have someone roll their eyes and tell you to go to the U-Haul up the street. My advice, go rent from an actual U Haul store and not the local convenient store/ sit down restaurant.

Gabrielle Navy 
Rating:
3.0

Customer did not leave a comment.

Charvona Knights 
Rating:
1.0

You can start by improving customer service. I came to ask a couple of questions and the lady was so rude! She and her coworker were unnecessarily rude. How can you be rude and can barely speak English?! Terrible! I will NEVER go back or recommend anyone to go there!

Snovia Spencer 
Rating:
2.0

We drove approx. 500 yards to the first stop light and the trailer (that was hooked up by the dealer) popped off the trailer hitch digging into the road. Fortunately, the chains kept it from totally separating from the truck. Had we not been stopping for a red light, and hit a bump this had the potential to be deadly.

Robin Wallace 
Rating:
1.0

I spoke to someone inside this old store in disrepair and wreaking of cigarette smoke and she couldn’t speak English. She pointed to where the truck was but there was no one to walk the condition of the truck or ask questions. When I went inside she called someone but couldn’t get them on the phone. The truck was dirty on the passenger side and had a dent on the front right fender which was not marked. I took pictures because I had to go. Will look at other rental choices next time.

RONNIE ARRINGTON 
Rating:
1.0

The people who own the store are incompetent. Gave me the wrong keys and when I pointed out that the contract said it was a different truck. She started yelling at me as if it was my fault. If this how haul works then I will start renting from Penske. All I can say is that they have terrible customer service skills and are not a benefit for Uhaul.

Webb Cheshire 
Rating:
3.0

I had another drop off location originally. It wasn’t until I got there and got out that I was told that lot didn’t accept drop offs anymore and had to take it somewhere else.

Connor Sisk 
Rating:
2.0

There was no personal interaction and the parking lot overcrowded and it was difficult to park

Fredrick Shinners 
Rating:
4.0

Customer did not leave a comment.

Eric Schuldt 
Rating:
1.0

Fix the windshield wipers. It’s dangerous to drive in severe Rain with a child in your vehicle when the windshield wipers are inoperable.

Velvett Jenkins 
Rating:
1.0

Customer did not leave a comment.

Karen hamson 
Rating:
3.0

Customer did not leave a comment.

Richard Ott 
Rating:
3.0

Truck leaked in the cab passenger side. Window was shut. Had trouble fueling this truck because nozzle kept shutting off at every gas station we tried. Loud and in need of attention. Check engine light on.

Mark Beliveau 
Rating:
3.0

Rough area, liquor store Uhaul.

JOSHUA WILLIAMS 
Rating:
3.0

Clean the truck. It smelled like cigarettes and had ashes all over the place.

Tristan Swain 
Rating:
5.0

No problems.

John Ackerman 
Rating:
1.0

When I told the lady, whoever she was I reserved a uhaul online she first insisted that I was lying.. She speaked very little English and was very rude to me. She then proceeded to call someone on the phone who then asked to speak to me and found my reservation..Upon returning the uhaul, again she was very rude..I will never rent a uhaul from this location again and never will I refer anyone else to.Poor customer service and communication skills

Cenethea Williams 
Rating:
2.0

The business did not open until 15 minutes after my scheduled pick up time and I had to wait behind other customers buying convenience store items and lottery tickets.

Matthew Hunter 
Rating:
1.0

Location was unclear on where to check in. Check in did not reflect reservation correctly (wrong drop off location, missing trailer coverage). Poor communication from vendors. Vehicle was dirty in cab (cigarette butts and ash) and box. When I returned next day for car trailer pickup, they told me none were available and gave no alternatives. Was on phone with Uhaul customer service for 20 minutes outside until another employee came out to allow us to take a different trailer (which the original employee told us they didn't have). This employee hooked up our vehicle to the car trailer improperly (tire straps loose, backup chain hooked to gas fill tube, etc). We took the trailer to another location at 4788 Dorchester Road where Elliot took great care of us and fixed the trailer issues. Do yourself a favor and visit that location instead.

Colin Lynch 
Rating:
1.0

Very bad area…..no one on property…did not feel safe …..,.stay away from this dealer

David Conrad 
Rating:
1.0

I was charged for 3 days I only rented the truck for 8 hours

Jonathan Morfin 
Rating:
5.0

Customer did not leave a comment.

James Moorer 
Rating:
1.0

Jacked up the fuel amount. Employee were rude and over charged me. I will be calling uhaul asap. I will never use u haul again.

saunders malcolm m leroy 
Rating:
5.0

The people where friendly and fast to serve me. The truck on the other hand needed oil. It was not cleaned out from previous rental and there was drug paraphernalia in the cab of the truck.

Natosha Palmer 
Rating:
2.0

Scary place, I didn’t feel safe.

BRIAN PONDER 
Rating:
1.0

I did not know where to go to drop off. I walked in and asked the cashier where I go to turn in the keys

DONNA GROSSMANN 
Rating:
3.0

No one speaks English, or even looks at you when you drop off equipment. We use that location only because it is convenient to our new home.

RICHARD OROURKE 
Rating:
3.0

Customer did not leave a comment.

Matthew Roehrig 
Rating:
4.0

Customer did not leave a comment.

Edward Johnson 
Rating:
2.0

The truck was not cleaned. The truck was very loud. It sounds like the catalytic converters was missing. The check engine light was on. I would not recommend them to anyone.

veron hayward 
Rating:
3.0

They didn't have the truck that I reserved. Had to get a smaller one without a ramp. had to pay full price for the one they had.

paul brueser 
Rating:
1.0

Hi, your company sent receipts to my email. that were not mine several in fact that belonged to someone in South Carolina.

JOEL CROWE 
Rating:
3.0

When I told the lady behind the counter said I was there to drop off the truck and trailer, she shrugged and said OK. She also said she did not have time to come out and check the truck. I told her I took pictures of the mileage, and she asked me to tell her what the mileage was.I could have given her any number. Called to say there are no additional charges.

RICHARD OROURKE 
Rating:
5.0

Customer did not leave a comment.

Roger Baker 
Rating:
3.0

Customer did not leave a comment.

Eden Crowell 
No reviews have been submitted for this location.

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