Customer Reviews for Red Storage
(U-Haul Neighborhood Dealer)

52 reviews

777 S 30th St   Heath, OH 43056
(Behind Indian Mound Mall)

(740) 345-0617

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(740) 345-0617

777 S 30th St
Heath, OH 43056
(Behind Indian Mound Mall)

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

100% lOVED THIS PLACE, i JUST CANT AFFORD TO KEEP PAYING FOR STORAGE, i love love love mike! pERFECT PLACE TO STORE YOUR ITEMS!!!

Carolyn Hiles  |  Overall Experience 
Rating:
5.0

I had to store items and lives far across the country. I always felt secure that my property was taken care of and would be in the same condition. I left it in. Would highly recommend.

christine zambon  |  Overall Experience 
Rating:
5.0

The Manager was very professional. A+

Erich Davison 
Rating:
5.0

The manager was ALWAYS helpful when his assistance was needed. Facility was always well lit. Any questions I had were answered promptly. I would definitely refer anyone to this storage facility for their storage needs. This manager is a dedicated individual and does not let anything go on that is considered illegal or unsafe.

NANCY MARIE SHIRLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN LEWIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA POSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Richards  |  Overall Experience 
Rating:
3.0

Very confusing to figure out how to get inside. Located in a storage facility with no parking. Did not have any of the additional equipment I had order. They dug in a shed a found a dolly but not the style I had order. Had to refund the moving pads.

Laura Whitehead 
Rating:
5.0

Customer did not leave a comment.

Cindy Spears  |  Overall Experience 
Rating:
5.0

Not easy for us to find. Employee was finally able to get us to them.

Nancy Shoaff 
Rating:
2.0

The location was dimly lit. The blinds were not open. It appeared to not be open. It was a bit forbidding.

Robin Thompson 
Rating:
4.0

Was alright. Showed up early and still got the truck. Was told if I turn my uhaul in I would get prorated and get money back which is not true.

James Hill 
Rating:
2.0

The attendant was rude and claimed he was on his lunch break and could not help us. We had to convince him to let us pick up the truck.

James Ressa 
Rating:
5.0

From this location was the cleanses truck I ever got

Pamela Foster 
Rating:
5.0

Customer did not leave a comment.

DEBORAH WILLIAMS 
Rating:
1.0

Not the pickup location i chose when order was placed. Was instructed via initial phone call to call storage unit to confirm truck. Could not get a live person to answer and left messages with no follow up call. Took nearly 30 minutes at location to pickup due to Uhaul website speed.

Amy Cornwell 
Rating:
5.0

Thank you. Absolutely met my needs, and staff were always courteous and helpful. Michael did a great job. Thank you again.

ANDREW GILLESPIE  |  Overall Experience 
Rating:
4.0

I was supposed to rent from 21st Street, but the day before I was told I had to rent from 30th street. The guy was super nice, an extra 15 miles was added on, and the process was easy. I was just aggravated because of the massive inconvenience.

David Pfeffer 
Rating:
5.0

this is the 1st time I rented a storage unit. I found them to be very responsive to questions and the invoicing was very smooth. I would, without hesitation, use them again.

ROBERT MORRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

skyler price 
Rating:
4.0

Fine experience.

REGINALD PITT  |  Overall Experience 
Rating:
5.0

.

JARROD PYNE  |  Overall Experience 
Rating:
4.0

Michael was always very helpful.

AARON MIRACLE  |  Overall Experience 
Rating:
5.0

Never had any issues.

ASHLEY GANT  |  Overall Experience 
Rating:
1.0

They told us we could drop it anywhere, and it ended up costing me a lot more than was told it would.. will never use this site again.. I should not be the one paying this!!!

Lorri Antonetz 
Rating:
5.0

Customer did not leave a comment.

Tracy Mason 
Rating:
1.0

I got locked in the lot with my baby for over an hour and had to call Heath police to come and let me out. There are no return instructions nor are there any contact numbers for storage lot owners Incase of emergency.

Rebecca Owens 
Rating:
5.0

Customer did not leave a comment.

RAY QUINN 
Rating:
5.0

This location is hard to find! Uhaul web page is hard to use.

Bill Van 
Rating:
4.0

Customer did not leave a comment.

Brian Wells 
Rating:
1.0

The truck was extremely dirty - after recieving it I had to clean it with clorox wipes and used half a container of them before they wiped sort of clean. The first ten wipes were black with dirt anf stickiness. I had asked for packinh pads and the location said they never have any (if i knew this I would have planned accordingly but the uhaul site told me I could include them in my order and they would be in the truck). While the employee was very nice and polite the computer system did not work to allow me to pick up the Truck. After several tries he said there was nothing he could do. I called uhaul and spoke to a representative who was very rude to me on the phone. She did not explain things to me clearly and acted put out that she had to be working with me (the Customer). Once I started driving the truck it was clear it was out of alignment which made it difficult to drive - i have rented the same size and larger trucks before from other companies and have never had any of these problems before.

Mary Grandinetti 
Rating:
3.0

The truck I reserved was not available, forcing me to use a smaller truck, which required multiple trips for my move, incurring extra mileage charges. This will be my last experience with UHaul, I'll pay an out of state company before I deal with you again! It is ridiculous I am charged 0.79/mile when 80 miles were your fault for not filling my reservation correctly.

Edward Conley 
Rating:
2.0

We arrived a little before 6pm. We could not get into the locked gate (because of the storage units). We called the number provided and no one called all night. We had to call them back the next morning. No one was onsite.

Wes Evans 
Rating:
5.0

Staff was very helpful. Everything turned out great.

JAMES MORRIS 
Rating:
2.0

Windshield wipers didn't work, front end of truck was shaking, no one pulled the truck around for us. They made us go out back through the snow to get the truck. I had to ask for the snow to be cleared off of the truck for me. There was no where to park my car while I was away from Uhaul. They required me to park in a public store parking lot across the street

JERRICA MOORE 
Rating:
4.0

Customer did not leave a comment.

CINDY HUNTER 
Rating:
5.0

Customer did not leave a comment.

matt belluomini 
Rating:
3.0

Customer did not leave a comment.

alan miller 
Rating:
2.0

Give discount for an hour use..

MERRY WRIGHT 
Rating:
2.0

This location, is at a very out-of-the-way location. Unless you know this is a U-Haul facility, no one would ever know.

MARTY MALONE 
Rating:
1.0

Customer did not leave a comment.

COURTNEY DETWILER 
Rating:
2.0

Booked a vehicle for 9 a.m., but no one arrived at office until 10. Vehicle reeked of cigarettes - ashtray was full.

CHRISTINE GRAVITT 
Rating:
2.0

I had questions about the calculations for the total being charged. The office personnel were not able to adequately answer my questions. She said the computer just calculates the total. I also drove back to the lot and tried to cancel the insurance and the owner of the business refused to allow me to cancel the insurance even though I came back within one hour of renting the truck.

Jim Heinmiller 
Rating:
3.0

Customer did not leave a comment.

Janet Varrasso 
Rating:
3.0

Customer did not leave a comment.

AUTUMN FARLEY 
Rating:
4.0

Friendly and great communication via email

Privacy Request  |  First Impressions 
Rating:
5.0

I felt all my needs were very satisfactorily met. The agent representative at the office was very helpful, efficient and friendly.

JUDITH OLIVER 
Rating:
5.0

Customer did not leave a comment.

GINGER GILDOW 
Rating:
5.0

Customer did not leave a comment.

BARB CULBERTSON 
Rating:
5.0

The truck rental was awfully expensive. Next time I will buy a used truck and sell it when I'm done.

james smith 
Rating:
3.0

Customer did not leave a comment.

DENISE DAVIS 
Rating:
3.0

This is really a storage facility with part-time office help. Very limited hours. Nice guy, but not terribly professional. Still, he was there when promised.

Peter Menard 
No reviews have been submitted for this location.

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