This was NOT the location i requested! This location is basically a dirt lot. I rented a hand truck with this rental to find out this location did not have a hand truck ( I had to go rent a hand truck from home depot since i needed it to move). Had to call the number on the sign to get an answer machine but had a call back immediately to get told the office has been empty for the last three days and was giving the gate code to self check in. Location middle of no where out of my way. Added about 25 miles to my trip that cost me an additional $25 in mileage another $8 in fuel and had to rent a hand truck from Home Depot that was another $25.Neil L.
Customer Reviews for Red Poppy Self Storage
(U-Haul Neighborhood Dealer)
Georgetown, TX 78626
(East Hwy 29)
Servicios en esta ubicación:
- Mon–Wed2 p. m. - 5 p. m.
- Viernes9 a. m. - 4 p. m.
- Sábado9 a. m. - 2 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The location was fine, it was the UHaul app not working properly and out in the sun for 90 mins trying to check in and calling for support. I had to speak to two representatives and a manager to check in and out. Fix your app, or find a better way.Luke A.
El cliente no dejó un comentario.Corella T.
This place is way out of town. 18 miles from my initial reservation. The person that checked me out was awesome.Roy M.
El cliente no dejó un comentario.Edward O.
Beware!!! We were charged 40$ for â€œdebrisâ€ in back of truck after spending around 2000$ from Utah to Texas. When unloading our stuff our couch was dirty from the back of truck. It's total bs!!! One sweep with a broom and 40$!!!! Ridiculous. Will not be using uhaul EVER again. Go Penske!! The customer service agent was absolutely unconcerned and of no help and could care less!!!jade N.
El cliente no dejó un comentario.Darrel T.
El cliente no dejó un comentario.Valeri C.
El cliente no dejó un comentario.Philip F.
Once arrived to pick up truck it was behind a gated property which was closed for the day. Took 25 mins to get ahold of someone to get the gate code. Uhaul customer service was no help in know why the place was closed or a gate code. Finally after 35 mins the owner of the property returned our phone call stating she was not aware of a reservation for Sunday and was not anywhere near the location but was able to give us a code and hoped we wouldn't have any problems with the truck. Not very organized or communicative from uhaul. The owner at red poppy storage was very nice and apologetic about not knowing about the reservation.Michelle B.
I would go out of my way to patronize Red Poppy instead of a closer location if I needed to rent again. Kitty was incredibly accommodating to my emergency need and helped me out tremendously. Can't say enough nice things about her!SCOTT B.
Original pickup location was changed without my knowledge. Showed up to get truck and only then did I get notified of new pickup location. When I picked up the truck it sounded like a race car, exhaust fumes filled the cab, I looked under the truck and found the exhaust had a large gap at a connector. When I returned the truck I was told â€œyea I know but every time I try to get it fixed it gets reserved.â€Levi C.
We were given what our total would be. Then when receiving the final receipt, a $30 cleaning fee was tacked on. We cleaned out the bed of the truck as well as the cab. It was swept well. I'm not sure where this fee is coming from, and not a fan of hidden fees like that. The truck was older and difficult to use the key in the ignition.Luke S.
El cliente no dejó un comentario.Jim D.
El cliente no dejó un comentario.Chacrie H.
Outside transaction in extreme heat.LAWANDA L.
El cliente no dejó un comentario.Daisy G.
The man that "helped" us was rude. He barely spoke to us and when I tried to ask basic questions like when is the trailer due back and where is it due back, he huffed and said it was in the contract. First, I feel like he should have asked me where and when I wanted to return the trailer and secondly, not been so condescending when I asked. The form says his name was John Paz. The woman that attached the trailer(which he was also rude to) was much more pleasant and I appreciate her kindness.Denise K.
The lady I spoke to there at that location by the Name "Kitty" was very rude and unprofessional. The truck was parked at the designated area the night before and wasn't checked in until the following evening she then proceeds to charge my credit card an additional $185 for two water bottles and a dental pick. When asked about the charge, she then stated "my time is money and laughed them hang up the phone". I tried calling multiple times to resolve the problem with no success. I was then texted by a totally different # stating she was charging me for this and that. Ive been doing this for along time and I've never heard of a $185 cleaning fee. I will never use this location again for my business!James A.
The owner is great. Very helpful. Always a great experience.David J.
El cliente no dejó un comentario.Joyce S.
El cliente no dejó un comentario.Danny B.
This was a great location to pick up from. It was further out but was very easy. Kitty (sp?) was friendly and professional. I had problems with the app and she immediately helped out on her computer. She verified the truck with me and sent me on my way. I definitely recommend Red Poppy.Nicole H.
Your over the phone representatives were good - but one of them was excellent! Made the whole process so much easier! So did the woman at Red Poppy! Very easy for return! Whole experience was excellent - much better than anticipated!! Thank you UHaulKit V.
The customer service onsite was very rude and not helpful during the rental process. They arrived late to open and gave us a truck that did not have working A/C during extremely hot summer weather. Called the corporate line and they were very helpful and provided a partial refund due to the truck being rented out when it wasn't in full working condition. Would not recommend anyone to rent from this U-haul site.Nathan M.
El cliente no dejó un comentario.Deaundra D.
5 Stars is not enough! After calling over 8 locations with no one answering KITTY with RED POPPY STORAGE answered right away! In a time when customer service has bottomed out Kitty is the breath of fresh air! Her above and beyond to help us get a trailer for our urgent needs was a blessing! I spend my morning in panic when our reservation was confirmed for another location and we showed up and they said "oh well sorry about your luck we dont have any"- I was in tears! I will never waste my time again with other UHAUL locations ! I will go directly to RED POPPY and talk w Kitty! I am also a commercial builder and have many rental and storage needs on our jobs and again... RED POPPY and Kitty get my business for life!Lucas B.
I received a charge for cleaned when I returned the truck completely clean. I sent an email, and I have not received answer yet.Jose Basualdo B.
Kitty was just awesome and incredibly helpful. I can't thank her enough! Highly recommend.Kellye N.
Kitty is simply amazing. She keeps good communication and avoids the downfalls many other uhauls are having during these crazy times. We are about to need to bring another load...Red poppy will be our first place to try and book!Ryan L.
Kitty was phenomenal and enjoyed talking to her. Will definitely recommend this location to anyone I come across whom is looking for uhauls.Savanna R.
You can provide training for people like Kitty who don't value customer service and lack professionalism. It's very sad when you have employees who are looking to take advantage of hard working American people trying to make a living and support their children. It's also disappointing to know that austin implants are having to go through this at your location as it brings about a poor reflection on native Texans and the Uhaul brand. We found it very ironic that prior to renting the Uhaul Kitty mentioned that she was charging customers fees for not cleaning the Uhaul and in turn tried to do the same to us although we left the vehicle in the same condition as we received it. The vehicle had dust in it when we received it and the outside was full of dust as Kitty proceeded to use water and wipers as she drove the vehicle up because it was so filthy. She also mentioned that she would need to clean out vehicle because it was dirty. When she returned I asked her if she still needed to clean it and she said no. If she wanted the vehicle washed she should have cleaned it prior to renting it as your lot is full of dirt and rocks. Overall it was a terrible, stressful, and discriminatory encounter that I wouldn't wish upon my worse enemies. I would not recommend the location to anyone.Henry G.
That lady was nice and easy to work with.ryan K.
Kitty went above and beyond to help me get that truck, despite the website getting mixed up about my pickup time and not letting me check in. I really appreciated her dedication!Benjamin P.
Everything was great and thank you for a good experience!kevin J.
We didn't realize how hard it was going to be to find a 5x8 trailer to rent. We just thought we could call the closest place to us and drive by and pick it up. Boy were we wrong!!!The good news was that we called a place in Jarrell, TX, where even though the lady didn't have what we needed, she got on her system and found a trailer for us in Georgetown. She even called the Georgetown location to be sure then sent me via text the phone number and location. I never got this lady's name but she saved us that day. Then Kitty, the owner in Georgetown was so helpful and kind. We were quite a long way from her but she stayed late so that we could pick the trailer up from her and then get on our way down the road. Excellent service from both locations!!!NACY K.
El cliente no dejó un comentario.Mason B.
I highly recommend Red Poppy Self Storage and U-haul!! The owner, Kitty Voorhis has the best customer service...hands down!! Although, the internet was not working due to an overnight storm, she had us on our way in no time at all!! Thank you Kitty!! We enjoyed visiting with you!! NOTE: Due to glitches in GPS mapping and not the owner, please use "Red Poppy Self Storage and U-haul" to get the correct directions using Google or Apple Maps. The highway address will take you to the opposite side of town. (West of I35 instead of East of I35)Robert S.
Had to to move locations. Had to wait over an hour. Was lied to by dealerKamren S.
Customer service was exceptional and Kitty was a pleasure to work with and very professional. She went out of her way to help me. I would definitely recommend this location.Roy P.
At noon nobody was there, the office was behind the gate so I had to follow someone in and climb under the gate to get out. The person working there added on unreasonable charges and kept contacting me via text to pay her money. She wanted me to pay her directly instead of going through UHaul and charged me for cleaning ?? and worse for an after hours fee that never occurred.Renee B.
When we arrived and dropped off the facility was closed. It would not have been an issue however the did not have the correct truck available for us to pick up. So the pick up process took much longer than it should have because we had to contact UHaul directly. We also had reserved to drop off at a different location and then were not able to which caused a lot more mileage than we had anticipated.William D.
No one was on premises when I dropped truck. They also charged me $25 for cleaning, When I cleaned it out myself prior to the drop. I've spent about $50,000 this last 12 months renting trucks for my company. This franchise just lost you my business for $25 shady charge. I will be using only your competitors going forward. James Will Craig 602.518.3344 Will@facilityneeds.com Restaurant Facilities ServiceJames C.
El cliente no dejó un comentario.Diane C.
Address on website took us 20 miles in the wrong direction. Picking up the truck at 10:00 PM was not fun in a poorly lit location.Jose A.
El cliente no dejó un comentario.JAMES W.
Great experience.Andrew C.
Dropped after hoursMatthew P.
Kitty and Red Poppy Storage are awesome! Very easy to reserve, quick pick up and drop off, and very friendly service.ANGELA G.
El cliente no dejó un comentario.GREG B.
A $25 cleaning fee was applied, stating the truck had to be swept , there was trash left inside. This is a bold faced lie! The truck was clean when I left it! Would not recommend this place for renting a uhaulElizabeth D.
Make sure you are very specific about what you want. It was odd, the man in front of me had a 26' truck warming up next to the office, mine was parked at the back of the property there was dried mud on the floor and dirty interior with 3/8 tank of fuel. No waiting area, seating or materials (locks, etc.) Just a weird overall experience, disrespect and TMI on personal info. I have always used UHaul and this was a whole new experience.SHERRI R.
El cliente no dejó un comentario.DAVID N.
El cliente no dejó un comentario.RICHARD G.
employee was kind but absent. We spoke by phone from her other job. I was required to return truck by noon but they don't open until 3pm. No place to park the truck because gate was closed so had to leave it in driveway. But she then called me and asked me to go back (15 miles) to move the truck and gave me the code. She said she left a message with some girl (must have been wrong number because I'm not a girl) yet she called the correct number when she needed me to go back?! She said â€œI need you to go back because I'd hate to charge you.â€ This location is also far out and I asked if I could change my return location and was told no. Drop off was a total hassle that cost me and my family 90 minutes and included me unlocking their own night dropbox.STEPHEN W.
Helped us switch out to a larger truck when it became apparent that the stuff we were going to be moving would not fit in the smaller truck! Very friendly!RANDOLPH S.
Just a really good overall experience.TIM N.
El cliente no dejó un comentario.SULTANALI M.
Buy more 26 foot trucks since the demand is so high and have been for long time. Meet our need and we both reap from it. WIN WIN situationDOUGLAS D.
Friendly and helpful!RUSSELL M.
Kitty Voorhis was awesome. She takes care of business and goes out of her way to help you.David J.
Do not be dishonest about what assistance can be done concerning a tow dolly. Do not over charge for services. Assure the vehicle is strapped on correctly.AMANDA G.
The location addresss was not correct on the checkout and it was 45 min further away than the location I chose. This was a computer glitch not the rents drop of locations error.Kellene M.
El cliente no dejó un comentario.LUANN F.
El cliente no dejó un comentario.DIEGO O.
Owner was friendly, courteous knowledge of the equipment, I will recommend her and use her location in the future.GUADALUPE S.
El cliente no dejó un comentario.Anna G.
El cliente no dejó un comentario.wendi C.
El cliente no dejó un comentario.MELISSA H.
I was very happy with the entire rental process. I especially like the ability to do most of the steps on line. I would highly recommend this business for anyone about to move or needing to use a trailer to haul.BILLY H.
El cliente no dejó un comentario.LEANNE M.
El cliente no dejó un comentario.SPENCER L.
Great service! Kitty was amazing. Highly recommend and will definitely use her location again!!DENISE A.
Fast, friendly service, thank you!ANGELA G.
El cliente no dejó un comentario.Daren B.
El cliente no dejó un comentario.RANDALL D.
Provide information regarding connector purchasing additional equipment using cash. I had to purchase a 7-4 ping connector. I didn't have any case. They didn't accept credit cards. I had to drive to a convenience store with trailer in tow to get cash. Also. I had to sweep out the trailer.JOSE D.
Mrs.Kitty was absolutely amazing and wonderful!! I will definitely be coming back to her location whenever I need to get a trailer or truck and will recommend anyone to her location!CHELSEA C.
Red Poppy was Awesome. The reservation process of going through uhaul main number took forever to get through then they hung up on me so had to start over. I then called others and had no luck in my area so I had to call uhaul again. Process needs work but Red Poppy was a pleasure and I will call her directly from now on.gary L.
Very professional, clean and easy to drop off.Thomas M.
El cliente no dejó un comentario.Marcus L.
The woman working was very very nice and checked my U-Haul back in for me. The only problem is the location has bad service and the app was not working making it very difficultAimee H.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.RICKY J.
El cliente no dejó un comentario.Rama L.
All good!Charles G.
Owner was very accommodating with our last minute need for a trailer and was very pleasant to work with. Will definitely use again when the need arises.ANGELA U.
Kitty was so fantastic! I will be renting from her again for all of my hauling needs. Highly recommended!KATHERINE D.
El cliente no dejó un comentario.WILLIAM J.
This location was to far out of the way for a pick up location that I had requested.CURTIS B.
Terrible customer service. Worst I've ever experienced. Never using Uhaul againRyan E.
Better visibility on the website for Uhaul. It was difficult to locate and I have rented there before. A referral from another Uhaul store, it's wrong that I have to search so hard for the location even when I use filters. It's a good facility and the hours are good for me.JOSEPH E.
Great service from a very nice and friendly lady! Keep up the great work!! Highly recommend this location!!STEVAN H.
El cliente no dejó un comentario.REGINALD E.
Very great and nice peopleRobert W.
No improvements necessary. Excellent customer service and clean equipment. Very easy to retrieve and return. Gracias.MELISSA G.
Poppy storage called shortly after pickup to ensure I knew the address and to walk me through the drop off protocol as they knew their hours were limited. Very convenientRachael H.
No improvement all was great. Thank youCECILIA S.
El cliente no dejó un comentario.WILLIAM ERIC N.
Kitty at Red Poppy is simply the best! Super quick to respond to requests for U-Haul rentals, and has gone above and beyond to be accommodating when my dates changed for the move. If you are looking for a U-haul rental and storage place, look no further than Red Poppy Self Storage!Angelica M.
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