Customer Reviews for Red Convenience
(U-Haul Neighborhood Dealer)

52 reviews

5201 48 St   Stony Plain, AB T7Z1E6

(587) 305-0147

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–6 pm
  • Sun: 10 am–6 pm
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(587) 305-0147

5201 48 St
Stony Plain, AB T7Z1E6

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–6 pm
  • Sun: 10 am–6 pm
Special Operating Hours
  • 4/1/2024: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Truck was cold and covered in snow. Driver door lock wouldn’t unlock. Back door as frozen shut. Requested dolly online but location didn’t have one.

Rebecca Balkwill 
Rating:
5.0

Check cargo door whether it can be opened without tools.

Syed Ali Murad Naqvi 
Rating:
1.0

I rented a uhaul for 3 days for $341. Used it 7 hours and then returned it hoping to get my full deposit back and a bit extra since I did not use it for a full day at all. Uhaul is sneaky and rips people off.

Jesse WASP-COLIN 
Rating:
4.0

They should perhaps give a lesson to the staff at Coombs B.C. on how to treat a customer.

Kelly Volk 
Rating:
5.0

The best part of my day was dealing with the rep at Red Convenience. He was so kind and helpful.

Jodi Kozlowski 
Rating:
2.0

Customer did not leave a comment.

Jacqueline Diakur 
Rating:
5.0

Everything went great but the cup holders were quite dirty - just needs a good clean. Otherwise will be using again soon as need to move daughter

Penney Schultz 
Rating:
5.0

Very good customer service. The gentleman was super nice and very pleasant to interact. Great service and the truck was ready and clean when we pick it up.

Marc Foley 
Rating:
2.0

Have it ready according to the time.

Lorraine CardinalRoy 
Rating:
5.0

Customer did not leave a comment.

Donna Nicholson 
Rating:
4.0

Customer did not leave a comment.

Marilyn Vik 
Rating:
5.0

Excellent, efficient and friendly customer service. The vehicle performed very well. Highly recommend this location. Thank you team Red!

Shawn Ratke 
Rating:
2.0

Make sure the equipment rented is included with the vehicle 😡. Rented two Dollie’s and they were nowhere to be found with the rental vehicle.

Trevor Butz 
Rating:
5.0

Customer did not leave a comment.

Carrie-Anne Willoughby 
Rating:
5.0

Customer did not leave a comment.

Dominic Green 
Rating:
5.0

The staff were very friendly and HELPFUL again.

Calvin Robins 
Rating:
4.0

The manager was very polite. He explained everything I needed to know. He was training his employee and was very polite and let her do the rental agreement. I would deal with this outlet again.

Calvin Robins 
Rating:
5.0

I was super impressed at how easy it was and the staff all were friendly and very helpful. I never usually rate any one with excellent, but you guys deserve it! I will definitely use you again, and certainly refer you! Thank you!

Tammy-sue Westberg 
Rating:
5.0

Customer did not leave a comment.

Jan Hnat 
Rating:
3.0

Customer did not leave a comment.

Colleen McLeod 
Rating:
5.0

Customer did not leave a comment.

Talia Catena 
Rating:
4.0

Th location was great. easy pick up and drop off. the booking through u haul sucks. the most disorganized company. I originally booked a 15 foot truck for sunday and was called sat. afternoon to be advised the location fornpick upbis not open Sundays . uhaul should not have assigned that location . anyways a horrible experience that u haul but the location I used was great.

GREG SINGER 
Rating:
5.0

N/A

Wayne Curry 
Rating:
3.0

I booked with a different location. the evening before I got a call from u haul advising I had to pick up farther away. costing me more in mileage. The owner of the new location did call me and go over things and I did pick up a solid truck. my concern is the extra milage. feel like iam been Nickle and diemed by every one these days. I will go back to that location as they were positive. U haul corporate sucks. does not care on customers as us based and could give a shit on pick up locations.

GREG SINGER 
Rating:
5.0

Exceptionally friendly staff, thank you!

Robin Miller 
Rating:
4.0

Customer did not leave a comment.

Sylvia Willans 
Rating:
2.0

Manager was accommodating . Took an hour to take the vehicle. Had to clean it first.

Peter Roberts 
Rating:
5.0

All good.

Elaine Duchesne 
Rating:
4.0

The manager was helpful but the stated truck lengths are misleading. The length includes the attic space which doesn't help for long items.

Ann Fidan 
Rating:
4.0

Just a long process to do over the phone however the manager went above and beyond to make sure I was taken care of.

Angela Seniuk 
Rating:
5.0

Nothing. Everything was fine

Richard Clark 
Rating:
5.0

The manager was amazing and such a joy to deal with. I will definitely recommend and use again in the future.

Ronald Morissette 
Rating:
1.0

It was the entire experience that was poorly handled. The day before my rental I was contacted and asked for a favour to return the truck to Edmonton instead of stony plain. I was assured it was optional and I’d be helping uhaul out but it was fine to decline. I declined as it added 90 mins extra to my day and excess fuel charges. On pick up I was told I was to return the truck to Edmonton. The person attempted a fix saying I could drop off at a different stony plain address with a 24 hour drop box and given a number to call. Halfway through the move I called, I was told their is no drop off box and they were closing right away, closed the next day too. Given another number to call, where I found out I would be forced to take the uhaul to Edmonton for return, no extra expense covered but a 30 km credit. I was told to use online return and if I had trouble I could call the return in the next day. I attempted return 6 times before giving up to call the next day, each I received a time out error. I called uhaul directly to do the return and was told by the staff I had to be with the truck, I could not do it after leaving. I was told the wrong information time and time again. Very frustrating and stressful on top of moving. I was very disappointed with uhaul business practices.

kathryn pederson 
Rating:
5.0

They are very helpful and very professional

MyoMin Aung 
Rating:
5.0

The people at the store appeared annoyed by the process. It's not their business...their business is selling convenience store items.

Elaine Duchesne 
Rating:
5.0

It was a awesome experience

Bradley Wiggins 
Rating:
5.0

Ashiff the franchise owner that assisted us went over and beyond to have satisfied and happy customers. He has renewed my faith in UHAUL. I hope he is recognized for his great service right from beginning of booking, making changes until the return of the vehicle.

Wayne Burritt 
Rating:
5.0

Customer did not leave a comment.

Randall Forman 
Rating:
5.0

Nothing. The staff at the Red were really nice and the location is awesome in Stony. Most people in Stony can even walk to the store.

Lindon Petty 
Rating:
5.0

Customer did not leave a comment.

stephanie dupuis 
Rating:
5.0

Customer did not leave a comment.

Irene Allen 
Rating:
5.0

Super friendly and made process quick and easy.

Georgia Cruickshanks 
Rating:
5.0

Awesome guy there helped out lots would recommend

Garret PREFONTAINE 
Rating:
1.0

They couldn’t help me at all so I spent an hour just trying to pick up the truck! They had no record of my reservation and after I dropped off the truck and sent photos they called me and said they couldn’t find the truck or the keys! The keys were in the drop box and the truck was parked beside the store! I then had to call back to see if they “found” the truck

Ashley Boyer 
Rating:
1.0

Charged way more than quoted and Staff at RED not trained to rent out vehicles …. We were quoted 79$ and had to pay 211.& change to pick it up … dropped it off a day early and staff could not refund money’s paid! What a BS operation! Do not satisfied!

geraldine Stephenson 
Rating:
4.0

Location is super convenient!! getting the keys took awhile as the process was over the phone with store owner as the employees aren't trained, but I think this is fairly new to this Location. Owner was kind and flexible with drop off time to make up for waiting. will rent again.

Sarah Scrogum 
Rating:
1.0

Way too expensive for a quick move

Paul Setter 
Rating:
4.0

Everything was OK very friendly service did everything to get me on the road..Darrell

DARRELL SITTER 
Rating:
4.0

Customer did not leave a comment.

Paul Patience 
Rating:
5.0

The location is great, very accessible at it is located at a corner. Friendly staff. Rented again this morning and will be renting from this location from now on.

Webster Mwenye 
Rating:
5.0

Customer did not leave a comment.

Nazim Manji 
Rating:
5.0

The owner was EXTREMELY nice and accommodating. He provided helpful advice to prevent overage fees and was overall pleasant to deal with. This is a stark contrast from an owner at the Spruce Grove (FiveStar) who was rude, impatient, and unprofessional. I would rent from Red Convenience in the future.

Guanzhao Chen 
No reviews have been submitted for this location.

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